BEAM UP LTD

Beam Casework

Beam is a social enterprise providing person-centred support to individuals facing difficulties finding and sustaining housing or employment. Caseworker support is underpinned by our bespoke AI tooling (Magic Notes, Magic Reports, Beam Translate and SpeakAI), enabling more efficient, high-intensity, human-centred delivery of care at scale.

Features

• Bespoke AI tools, available to all caseworkers
• 63% reduction in caseworker time spent on administration
• Specialist casework solution supporting people into stable jobs and homes
• Sustainment support to maintain jobs and homes
• Dedicated caseworker to support each participant in their journey
• Strengths-based assessment to develop personal action plans
• Buyers gain access to online Beam’s Referrer Dashboard
• AI Translation tools utilised to increase accessibility
• AI-enabled budget tooling to maximise all state support entitlement
• Established employer and landlord partner network

Benefits

• AI-enabled support
• Saves council money reducing reliance on temporary accommodation
• Intensive, person-centred casework supporting people into independence
• 93% tenancy sustainment prevents repeat homelessness presentations
• Saves council money by supporting people into work
• Wraparound holistic support to participants
• Housing and jobs sustainment provided. Increased capacity for housing teams
• Administering housing costs via same-day payments, invoicing retrospectively
• Support with landlord negotiations and conducting safety checks on documents
• Knowledge transfer & upskilling via embedded Beam work

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@beam.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

459704675311137

Contact

Sebastian Barker
0203 819 3509
bids@beam.org

About the service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Other

Service scope

• Service constraints: Support is available both in-person and remotely, depending on the location and need of participants

User support

• Email or online ticketing support: Yes
• Support response times: Monday - Friday, 9-5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/a
• Support levels: Casework support is available in person, and via phone, email, Whatsapp and web chat. ; ; The buyer will get a dedicated Beam Account Manager who owns and manages the account. They will be available for all questions and queries via email and phone. This is provided at no extra cost.
• AI chatbot: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Business analyst	£500.00	£1,000.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 8 November 2024
• What the ISO/IEC 27001 doesn’t cover: The provision of services and software in the welfare sector, including the associated people, processes and technology globally. This scope is inclusive of our service and software offerings in the business. All of our G-Cloud application is covered by this.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 20 October 2025
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a - all parts of our service are covered
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 470357a6-4008-4dfb-9eb0-522c83a45c2d
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@beam.org. Tell them what format you need. It will help if you say what assistive technology you use.