LEARNPRO EFIRESERVICE LIMITED

Redkite

Our integrated cloud-based platform connects training, asset tracking, and incident management to remove inefficiencies, reduce risk, and ensure regulatory compliance. Frequency-based maintenance of competence and Learning Management Solution and full asset tracking, testing and inventories system. This is available through a range of optional modules across the Redkite portfolio.

Features

• Training and competency management module
• eLearning module with on-line assessments
• Course Management System
• Appraisals module and Certificate manager
• CPD Hours/Incident command log/Driving log
• Incident logging system
• Equipment management system with asset training and testing
• Mobile inventory recording with barcode/RFID
• Defect & Repair Management
• Real-time reporting with user filtering/grouping and sorting

Benefits

• Supports self-guided learning, classroom training, and blended learning
• Includes interactive quizzes and assessments to track knowledge retention
• Provides secure, trackable training records for audit and compliance purposes
• Enables scenario-based learning and simulations for hands-on skill development
• Track assets across multiple locations with a real-time digital register
• Automate scheduled maintenance & compliance checks
• Email alerts keep teams updated
• Customisable dashboards for targeted users

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

460047380341045

Contact

Jade Pullan
07474377366
jadep@learnprogroup.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints to our service.
• System requirements:
  • Works on all major browsers
  • All software is cloud based

User support

• Email or online ticketing support: Yes
• Support response times: All emails are responded to within 2 working hours – Monday-Friday 09:00-17:00
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is available via email.; ; Most queries are dealt with within a couple of hours. For more complex issues a timeline will be provided, in most cases the person who first responds to the email will see it through to resolution. ; ; Technical developers are involved in the support process, depending on the type and level of the support query. ; ; With the exception of enhancement requests, all problems as described in the SLA are covered in the licence.; ; Online Documentation is available.; ; Online meetings as required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide Onsite Training or Online Training & Online Documentation. We offer a core module of the product with optional modules (charged in addition).
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers can export c.q extract their data from the system using the built-in reports, exporting to PDF, CSV or Excel files.
• End-of-contract process: Once the contract is ended, access is revoked after 30 days. ; Space on host including user data will be deleted complying with standards and only after customer confirmation ; ; Customer data will be stored in CRM and service communication in line with legal periods of data retention. ; ; No additional cost required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We have implemented basic accessibility settings in our documentation: ; ; Clear Language: Instructions are written in plain, concise language, avoiding jargon so new employees can easily understand. ; ; Structured Content: Headings, lists, and tables are properly marked up to allow easy navigation with assistive technologies. ; ; Keyboard Navigation: Interactive onboarding portals or forms are fully operable via keyboard, without requiring a mouse. ; ; Colour & Contrast: Text and visuals meet contrast standards so content is readable by those with low vision or colour blindness. ; ; Flexible Access: Documentation is mobile-friendly and responsive, ensuring accessibility across devices.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a mobile interface for the Equipment management system inventory and testing system for use with barcode and RFID scanners. ; ; All other systems are designed for tablets, notepads, laptops and desktops.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We provide custom API’s upon request.; ; What users can and can’t do using your API, is depending on their request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators have many options for setting how content and the interface is presented to users, system options allow the application to be customised to the specific organisation. Dashboards can be customised for specific locations and roles. Custom branding can be applied to all applications. ; ; • System options can be used to change the behaviour and language of features. ; ; • System options can turn off features that are not used. ; ; • Dashboards can be setup for specific locations and roles. ; ; • Reports can be customised and restricted to certain users.

Scaling

• Independence of resources: We guarantee this using: ; ; Resource isolation: Ensuring that spikes in one area don’t degrade performance elsewhere. ; ; Monitoring & redundancy: We continuously monitor usage patterns and maintain redundant systems to guarantee consistent performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The system provides comprehensive reporting, tracking all aspects of how the system is being used – tracking competence, training, testing and inventories. Dashboards and reports cover all aspects from user login, emails sent, administration changes to recorded activities and appraisals.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers can export their data from the system using the built-in reports, exporting to PDF, CSV or Excel files.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% (excluding service updates and associated planned downtime).
• Approach to resilience: Full weekly and daily incremental backups with 14 day retention. ; ; We have full disaster recovery; the secondary server is also maintained by Rackspace in another datacentre and has an identical security specification to the primary server. Data is piped between the operational and secondary servers to ensure the fastest possible recovery.
• Outage reporting: Continuous server monitoring with email and text alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Azure/OKTA SSO or Username or password
• Access restrictions in management interfaces and support channels: Access is set to grant no permissions by default. Role/Rank hierarchy in the application determines some baseline permissions. Other permissions can be granted by administrators but are not available by default.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Azure/OKTA SSO or Username and password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Our security governance is based on the principles of ISO27001 as an addition to our operations processes certified under ISO9001.
• Information security policies and processes: We follow ISO27001 guidelines, working according to our information security policy, risk assessment, business continuity and disaster recovery plans.; All information security issues are reported directly to the security officer, who initiates a response plan. This plan includes risk assessment, registration in the central risk register, and appropriate mitigation actions based on the severity level.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes logged in Azure Dev Ops; customers provided with change management forms. Security impact assessed as part of development cycle and testing, with penetration testing forming the final layer if a potential issue does get through to live system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Rackspace managed hosted environment includes regular security patching of operating system and relevant server software – deployed at a minimum monthly unless a specific threat with process expedited where a specific threat is identified. ; ; For our own software, security reviews and coding against threats as required. We are capable of making immediate hotfixes to our own software should the case for this arise. ; ; Additionally: 24/7 Intrusion detection is provided via third party, via 24/7 monitoring.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: An incident will be responded to as soon as it is identified. Employee will escalate and IT will examine a potential incident, while referring to relevant system logs. Upon discovery the necessary device, credentials and/or service will be ringfenced or removed from the broader network and isolated for forensic examination. 3rd party assistance will be commissioned if deemed necessary. ; We use incident response playbooks for documentation.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow an ISO27001-based process for incident management, ensuring structured and effective responses. ; ; Incident reporting takes place at the appropriate level and department, following incident response policies ; ; Users can report via email. Reports provided directly to affected users as required as email body and/or standard PDF/Word attachments as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We typically offer a full free trial for a maximum of 3 months after a demonstration of the system. This includes access to the core system and all available additional modules.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: Wednesday 1 November 2023
• What the ISO/IEC 27001 doesn’t cover: All security controls that are relevant for our software are included in the scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • Hosting Partner (Strategies Limited) has ISO27001 certification
  • Datum UK (data centre used by Strategies) has ISO/EC27001 certification

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.