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Big Blue Door Ltd

Govintranet Wordpress Website & Intranet Deployment & Support

We offer comprehensive design, build and ongoing support for Intranets and Extranets based on the open-source GovIntranet WordPress theme, and provide Intranet solutions for a number of Central Government and NHS clients. We can quickly deploy the GovIntranet theme and customise the GovIntranet website with your branding and other requirements.


  • Discovery and prototyping phase
  • Responsive WordPress design
  • GovIntranet WordPress theme development and support
  • Ongoing maintenance and updates of themes and plugins
  • Accessibility (W3C) and usability reviews
  • Facilitated training and documentation of all new features
  • Hosting and monitoring
  • Comprehensive reporting and analysis
  • Helpdesk facility and comprehensive service level agreement
  • Use of Git, Jenkins and HTML5, CSS3, PHP, MYSQL


  • Fully secure - ISO9001, ISO27001, and Cyber Essentials certified
  • Agile development process adhering to GDS open standards
  • Quickly develop working prototypes and launch services
  • Fully compliant and transferrable code (you own all code)
  • Rigorous testing and quality assurance
  • Flexible contracts, helpdesk support hours and working arrangements
  • Agreed Service Level Agreement with exemplary response guaranties
  • Established partnerships with UK data centres, including IL2 and PSN
  • Public sector specialists with decades of combined experience


£550 to £800 a person a day

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

4 6 0 1 1 9 5 9 9 8 2 3 1 1 2


Big Blue Door Ltd Paul Jenkins
Telephone: 0203 773 6040

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements
  • Internet connectivity
  • Modern web browser
  • Access to private trusted network (private / hybrid cloud only)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response. All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
Web chat accessibility testing
Onsite support
Onsite support
Support levels
Our service desk operates in-office-hours support only (08:30 to 17:30) Monday – Friday (excluding Bank and Public holidays), although we undertake basic monitoring of both email and voicemail outside of these times. Where an incident is reported at the end of a working day, we will attempt to remedy the situation according to the severity of the incident. Where this requires out-of-hours work, we will not undertake any activity without explicit client approval of any additional charges, otherwise, the incident will be resolved during the next working day (as required). The client is requested to provide out-of-office escalation contacts in case of emergencies. Support requests are split into the following categories: critical, severe, minor with associated response times for each category. Each account is supported by a project director and project manager.
Support available to third parties

Onboarding and offboarding

Getting started
As part of any service we will train your team to use the new system effectively. We would agree the exact approach with you, but we would typically:

- Put on in-person training sessions
- Provide step-by-step CMS guides
- Put together accessible screencasts

BBD is committed to empowering clients to take control of their systems and all of our development is designed to allow clients full access. This means that project teams do not have to rely on us to make simple changes, and thus do not have to spend time/money on support and development requests (unless they wish to).
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • DOC
  • Postman scripts
  • Swagger
End-of-contract data extraction
We will provide a comprehensive exit strategy at the commencement of any service engagement. This will include an outline of how all data will be extracted and transferred at the end of any project. All data and IPR as part of this service will be fully owned by the buyer. Typical data transfer options include: csv export, Excel, Database transfer.
End-of-contract process
After the Exit strategy is completed the service will be closed and any personal data securely destroyed inline with associated legislation requirements. We would not expect there to be any additional costs incurred at the end of the contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All sites are fully responsive to work across all devices.
Service interface
User support accessibility
Description of service interface
The CMS has an easy to use editing experience which provides access to all content from across the site and supports easy updates. Our team will train you in how to use the CMS as part of any ongoing support.
Accessibility standards
Accessibility testing
What users can and can't do using the API
Our system can be fully extended with a variety of API endpoints, enabling users to undertake a wide range of frequent tasks as required. Full details can be discussed and agreed at service commencement.
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Our service allows a high level of customisation, which is based around specific client requirements. As part of service commencement any customisation requirements will be discussed and scoped - this is likely to focus around functional requirements. Our agile delivery methodology ensures that regular updates are provided in a transparent manner, allowing adjustments to be made throughout the project lifecycle.


Independence of resources
This service includes auto-scaling through an AWS setup which ensures that unexpected traffic bursts can be supported throughout the lifetime of the service.


Service usage metrics
Metrics types
Service metrics are supported through the use of Google Analytics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can request a data export at any point as part of this service. This export will then be completed by Big Blue Door.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • PDF
  • DOC
  • TSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excel
  • TSV
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Depending on the level of service required we can support high availability environments up to 99.999% uptime. As standard we guarantee our minimum level of availability to 99.9%. Refunds for loss of service will be agreed as part of our service engagement process.
Approach to resilience
We are experienced in building and maintaining high availability cloud configurations with full redundancy, including balancing across multiple cloud centres. Further information is available on request.
Outage reporting
Outages are reported by email alerts, sms updates and public dashboards can be configured if required. Our dedicated support team will provide frequent updates during any outages as part of our service level agreement and can subsequently provide a report into the root cause and resolution.

Identity and authentication

User authentication needed
Access restrictions in management interfaces and support channels
Restriction is managed by secure keys (for API access) as well as username & passwords for more routine support channels. Where we use third party support systems (e.g. Slack) two factor authentication can be supported.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
May 2015
What the ISO/IEC 27001 doesn’t cover
Big Blue Door as a business is covered by this certification.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Big Blue Door is both ISO 27001 and ISO 9001 certified, and all relevant staff have completed full Disclosure and Barring Service Checks. We complete quarterly information security reviews to ensure that standards are maintained and we follow a cycle of continuous improvement.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have an agreed change management process to allow services to evolve over time. Before any service updates a security impact report is completed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Protective monitoring type
Protective monitoring approach
Incident management type
Supplier-defined controls
Incident management approach
We have defined process for any outages and will update clients via agreed methodologies - outage reports are then completed within 24 hours of all resolutions and circulated.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

Big Blue Door has made a commitment to reducing our environmental impact.
Recycling and waste management
We ensure waste items are always recycled/responsibly disposed of. We ensure that:

The company does not rent office space in office blocks that do not recycle
If hazardous waste materials are produced in the event of a fire, emergency response plans are in place
Hardware is disposed of responsibly and ethically

Efficient use of resources
Big Blue Door ensures that waste produced is minimised and that unnecessary use of materials is avoided. We do this by:

Using recycled materials where possible
Avoiding single-use/non-recyclable plastic
Keeping the office paperless by storing data in the cloud
Ensuring information sent to clients is done online rather than via post.

Energy efficiency
The use of heating, ventilation, lighting, IT systems, water and transportation by Big Blue Door and its employees is based on the need to maximise efficient energy use and minimise harmful emissions. Therefore, management and staff must make sure that:

Heating/ventilation are only switched on when necessary
Office lights are switched off by those last to leave
IT systems are only left on when not in direct use if this is necessary to perform a task associated with the work of the company (e.g. backing-up data)
Taps used within the office/building are never left running
Public transport is used to travel to client meetings
Hosting client websites with carbon-neutral providers, such as AWS
Covid-19 recovery

Covid-19 recovery

Big Blue Door has adjusted its working model throughout Covid-19 to fully support team members. This has included moving to a distributed working model whereby staff can choose where to work from, with our London office available as preferred, but with attendance being fully optional to suit individual needs. As an agency we have employed apprentices during this period to help provide a route into employment for people retaining or looking for their first positions in the workforce post Covid. We have also supported individual team members whose families have been severely impacted by long Covid by providing extended (3-4 months) fully paid leave.
Tackling economic inequality

Tackling economic inequality

Big Blue Door is committed to creating opportunities for those who may be facing barriers in gaining employment, as well as supporting people from deprived backgrounds. We have a strong track record in helping young people and took on our first Drupal apprentice in 2018, who has now qualified and is a full-time member of our team. We have since supported additional apprentices as a pathway towards employment and intend to take on more apprentices as part of our commitment to developing the skills of young people in our community. Our Client Services Director volunteers as an Enterprise Adviser for the Careers and Enterprise Company, a government-backed organisation dedicated to connecting school-leavers with opportunities at local and national businesses.
Equal opportunity

Equal opportunity

Big Blue Door operates a rigorous and fully-rounded approach to equal opportunities, inclusivity and sustainability in the workplace, in our home offices and with our clients.

We employ team members based solely on ability and experience, regardless of gender, race, religion or disability
The diversity of our team accurately reflects the demographic of the workforce in our geographical area (Shad Thames/Bermondsey)

Our directors and management have made a commitment to conform with the Equality Act 2010 and the Code of Practice based on the Act, as set out by the Equality and Human Rights Commission.

We operate a flexible workplace, where team members are able to carry out their work from our office or at home, and at hours that suit them. An example of this is when one of our developers went on an extended trip to Australia. He was able to work remotely for four months, completing his work during Australia’s daylight hours. This flexibility has been key during the Covid-19 restrictions, particularly for those that have school-age children, and has allowed us to complete projects for a wide range of clients without ever meeting them face-to-face.

Big Blue Door is committed to paying its workers fairly. To this end, we are a Living Wage Employer and have been for a number of years. This commitment to fair pay also extends to our supply chain, as demonstrated by the cleaning company we use (Clean For Good) who are also a London Living Wage employer. We advertise jobs in local job centres and through targeted social media adverts to ensure we are reaching the working population in our immediate area.


Big Blue Door​​ supports the health and wellbeing of our staff by operating a flexible working model via a distributed team model, which supports flexible working locations as well as hours to suit individuals and their personal needs. A number of our team members have young families and so are able to work flexible around childcare and support commitments. We also operate a flat organisational structure with regular catch ups with Managing Partners as well as an open door policy so that any individual team member concerns can be raised and discussed early. The agency has supported a number of team members through mental health concerns over the last few years, by a mix of adjusting working commitments as well as supporting extended fully paid leave.


£550 to £800 a person a day
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.