Panacea Applications Limited

Panacea Translation & Interpreting Management

Languages services booking management. Simple, automated options. Client portal. Single /multiple-language translation. One-off /series bookings: online, face-to-face, telephone interpreting. Languages, braille, BSL . DBS qualification checks. In-house, freelance or agency suppliers. Timesheets, expenses. Instant pricing and RFQs. Reminders, approvals, attendance confirmation, supplier payment, client charging. Interface options with finance system.

Features

• Clients book and manage translation and interpreting services online
• Supports any number of languages (community, BSL, Braille, etc.)
• Instant pricing for clients including variable mark-ups by organisation
• Instant booking requests to suppliers by SMS text and email
• Suppliers accept/reject bookings, timesheets, expenses on mobile /laptop
• Maintain compliant suppliers, DBS, quality checks, training, expiry workflow
• Simple attendance confirmation process cuts admin for all
• Automated cancellation rules, streamlined process, transparency, reduce disputes
• Integration, interface with finance system for swift accurate invoicing, charging
• Robust, automated supplier payments: in-house, freelance, agency.

Benefits

• Save time with effective planning, workflow, administration and transactional processes
• Financial compliance and reliable margins with automated estimating and workflow
• Encourage repeat bookings and client satisfaction with simple booking process
• Increase productivity, supported self-service options, efficient planning and time management
• Manage large numbers of bookings and enquiries with limited resources
• Efficient, flexible system allows you to quickly adapt to change
• Track use of service and resources, monitor performance against KPIs
• Generate income and increase operating margins on your services
• End-to-end online solution ensures effective home-working and business continuity
• Improve reputation and service delivery with intuitive and efficient workflow

£8,950 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@panacea-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

460157535840976

Contact

Rachel Wynne
02079760116
tenders@panacea-software.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints. The buyer needs no specific hardware configuration required, no software installation. Panacea Software is available online 24/7 using any browser. Essential maintenance work and software up-grades are performed outside office hours.
• System requirements:
  • Internet access
  • Internet browser e.g. Internet Explorer 9+, Edge, Chrome, Firefox, Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our helpdesk is manned by competent staff from 9am - 5.30pm every business day. We respond to all support requests and questions, by email, ticket, webchat or telephone, within four working hours, and in most cases our response is immediate. Online support (user manuals, videos, frequently asked questions, etc.) is available to all Panacea Software Users 24 hours a day including weekends and bank holidays. User testimonial: "The support from Panacea is invaluable - there are very few suppliers who provide this level of support so efficiently and consistently.” A. Desai, Buckinghamshire County Council
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat is tested on implementation, and is regularly tested. Accessibility testing uses Wave web accessibility evaluation tool - Dragon from Nuance
• Onsite support: Onsite support
• Support levels: Support is provided to all Users:; a. Online user manuals, support advice and FAQs are available to all Users via the support tool available on every screen of Panacea Software.; b. Panacea’s help desk is manned by competent staff providing Users with technical support and advice on the use of Panacea Software by email or telephone, in clear written or spoken English, in accordance with Panacea’s Support Services Policy. ; c. Online and onsite training and support is provided by agreement as required. Eight hours' training per annum for each Key User (including new-starters) is included subscription fees. Additional training can be provided by arrangement. ; d. Users are invited to online user conferences, and drop-in training sessions; e. Each subscriber is nominated a named account manager and support lead who proactively work with them and is available by email, telephone and onsite as required.; f. Release notes and up-dated user guides are provided for all up-grades ; "Panacea Software enables our colleagues to self-serve, encouraged by the exceptional support provided by Panacea. There are very few suppliers who provide this level of support so efficiently and consistently.” Buckinghamshire Council; • Winner! Most Outstanding SaaS Support Team in the Southern Enterprise Awards 2021
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During implementation and throughout each contract, we work closely with the Subscriber, to gain a clear understanding of their requirements and objectives. Our specialist staff plan and manage the implementation and user onboarding on our own Panacea Software system. We provide online and onsite training for Key Users and drop-in online training sessions for Free Users. We train and support Subscriber’s trainer, provide communication templates and change management guidance to help overcome the inevitable resistance of those comfortable with their old way of working. All users access our award-winning support documentation, including up-to-date interactive user guides and training materials directly from their user-interface on Panacea Software. We work in partnership with each subscriber, and offer effective support and guidance to all parties to help users start using Panacea Software and ensure the implementation is efficient and effective and achieves the desired outcomes. ; "Panacea's support team were on hand to help us implement the new software, refine our processes and integrate the system into how we work" Birmingham City Council. "Working with the skilled and professional team at Panacea has been a great experience. With their support the system was implemented smoothly and we were quickly up and running” Bolton Council
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • MS Word
  • MS Excel
• End-of-contract data extraction: Upon the termination of the contract, we allow the Buyer (Subscriber Organisation) access to the Panacea Software for a period of 10 Business Days for the sole purpose of the retrieval of Customer Data, by default. This period can be extended by written agreement with both parties and in compliance with GDPR, if required. The Buyer can extract all their data at this stage, using the interactive export functionality in the modules they subscribe to. Data is extracted in MS Excel format. ; ; As an alternative, Customer Data and files can be provided to the Buyer by Panacea, as an alternative, by mutual agreement and subject to specification.
• End-of-contract process: On termination of the contract, Panacea allows the Customer access to the Panacea Software for a period of 10 Business Days for the sole purpose of the retrieval of Customer Data and the following apply:; (b) all licences and rights granted to the Customer immediately cease; ; (c) the Customer ceases all activities (apart from data retrieval) authorised by the agreement; ; (d) each party shall return and make no further use of any software, equipment, property, Documentation and other items (and all copies of them) belonging to the other party;; (d) Panacea will destroy or otherwise dispose of any of the Customer Data in its possession, subject to the 10 business days allowed for data retrieval (see above); (e) The Customer shall pay all reasonable expenses incurred by Panacea in returning or disposing of Customer Data; and the Customer shall immediately pay to Panacea any sums due to Panacea under the contract; and ; (e) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Collapsible menu responsive to lower resolution screen size, for user-friendly view on smaller screen.; ; Simple mobile view for interpreters to confirm availability, accept and decline bookings, etc. on their smart phones.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Our service interface is interactive, configurable and granular so as to provide intuitive and user-friendly tools and data access according to User Role. This enables truly efficient and collaborative working. For example Administrator Users can customise the interface for their clients and colleagues according to each organisation or team's requirements. Suppliers access the tools they need to fulfil their side of the work, and Key Users can monitor the activity of their clients, colleagues and suppliers and manage and report on all activity. The interface to Panacea Software is available online using any browser.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Interface testing with: Wave web accessibility evaluation tool and Dragon from Nuance
• API: Yes
• What users can and can't do using the API: Users can securely connect and authenticate to our API using SOAP, XML, JSON and REST-compliant interfaces. Users call specific methods to reflect their requirements to make changes through the API. Limitations to how users can set up or make changes to their data on Panacea Software through the API are defined by our security protocol and policies and data integrity checking applies. For example, a user will not be able to add or amend an object which does not exist in the database.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrator Users have access to relevant settings, templates and configuration options to customise each module of Panacea Software they purchase, as appropriate. Our support team can, alternatively, customise the software for these users if they prefer. Customisation options are extensive, and include. Customisation options are extensive and include, for example:; - Branding of software: Colours and logo as standard, bespoke landing page option if required; - Client interface and e-catalogue: forms, options, automated quotes, available items, products and services with preset calculators for instant quotes, preferred suppliers for each service if required; - Templates: Schedules, forms, calculators, branded artwork, branded e-mails; - Code format rules: Budget codes, GL Codes, Cost Centre codes, etc.; - Data for import to finance system(s): Batch files formatted for import (manual or automated) for charging, invoice generation, supplier invoice payment, budget management; - Supplier evaluation documents: evaluate interpreters and translators' qualifications, DBS checks, and capabilities by customising interactive questionnaires - question content, structure, formats, types, rules, scoring, pass/fail, etc. and tender stages, timing and workflow, supplier qualification; - Schedule and format for automated export of data; - Consent statements for GDPR are customisation by the buyer to ensure full compliance with data protection rules.

Scaling

• Independence of resources: Panacea Software is hosted within a hybrid-cloud comprising Virtual Private Servers and Dedicated servers. Each Subscriber’s service runs under its own instance on IS with their own database and data folder. Future versions of the software may employ secure multi-tenancy architecture. Every element of our network is monitored and logged 24x7, (Cisco, Juniper). Performance issues requiring investigation are escalated to on call engineers who quickly take the necessary steps to minimise any impact on users. Servers are patched weekly. All attempts to access the software are logged. Malicious characters and repeated attempts to login with incorrect passwords are blocked.

Analytics

• Service usage metrics: Yes
• Metrics types: Subscribers can monitor service usage, view login records and user activity metrics including event logs, audit trails, history notes and real-time management information available at the click of a button, including:; • Usage of service ; • Analysis of activity, expenditure and income by organisation, department, section, individual, etc.; • Performance reporting on KPIs, supplier selection, feedback, etc.; • Contract management of suppliers, clients, account etc.; • Extensive expenditure and income reporting ; • Resource management including time-sheet reporting; • Data export files for interface with other systems ; • Customised reports available subject to agreement.; Our service uses TLS Version : v1.2
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: - We comply with the provisions of the Data Protection Act 2018 and GDPR; - Access to Panacea Software is restricted via a secure login for authorised users, with password encryption, multifactor authentication, SSO; - The physical servers are located at Data Centres in the UK with security infrastructure and procedures in compliance with ISO 27001, ISO 22301 and PCI DSS SP L1 Req 9. ; Our servers are held in locked racks which can only be opened by individuals. ; Firewall : The network is protected by two Fortigate IPS (Intrusion Protection Systems) units maximising reliability while filtering malicious traffic
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can generate, download and export their data in a variety of file formats including html, pdf, csv or xls.; Data can be exported in the format required for import into user's finance systems for supplier payment, client invoicing, internal charging, budget management, etc. Subscribers can opt for specified users to have access to generate and download or export this data, or to automatically generate and export this data by automated file transfer (e.g. daily FTP) to a specified destination.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Html
  • Xls
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Panacea Software is hosted on dedicated managed servers with 99.9% network uptime SLA. ; ; Our servers are powered by 6 independent 11kv three phase electrical supplies from 3 separate national grid substations. Standby Generation is provided at N+1 redundancy via diesel engine driven generators. On-site fuel is stored to maintain full load operation for all generator sets for continuous running of 24 hours. ; ; Every element of our network is monitored, supported (by Cisco, Juniper and Fortinet) and logged 24x7, should an event occur which requires further investigation an on call engineer is paged and working on the issue within minutes, before any small problem impacts our service.; Our online support is available 24/7 with telephone and email support available from our help desk during working hours, manned by competent staff providing Users with technical support and advice by email or telephone, in clear written or spoken English. ; ; Defect resolution SLA of 5 working hours for a Severity Class 1 issue, 10 working hours for Severity Class 2 and 2 business days for Severity Class 3 issue, as detailed in our Software Maintenance Policy (available online, as well as via a link on the home page of Panacea Software)
• Approach to resilience: Panacea Software is hosted in the UK on dedicated managed servers in secure purpose-built hosting facility (details available on request), backed-up to a linked location and a data centre in the UK, to allow data to be restored in the event of catastrophic disaster at the primary site. ; Servers are housed in locked racks in centres with accredited security infastructure, including:; - Independent client card identification access system; - Single-person point of entry, guarded 24/7 and monitored by integrated digital video camera surveillance; - Proximity card access control system; - Protected perimeter fence, fitted with intruder sensing; - 24/7 CCTV coverage of perimeter, common areas, facilities management suites. ; Planned maintenance is performed outside business hours, maintenance procedures minimise disruption from unscheduled issues. Business continuity and disaster recovery procedures in place in the event of a catastrophic situation.; Logs and certificates are retained pertaining to the secure disposal of equipment: Hard drives are securely shredded into 15mm strips to prevent recovery of data. ; Backed-up data stored in proprietary format is automatically deleted and over-written after seven days. ; Subscribers retain access to retrieve their data for 10 working days after termination of contract; thereafter their data is deleted and destroyed.
• Outage reporting: Subscribers are informed of any planned server outage (e.g., due to a scheduled upgrade), by email alerts (using an approved CRM software); ; Every element of the network is monitored and supported (by Cisco, Juniper and Fortinet) and logged 24x7, should an event occur which requires further investigation an on call engineer is paged and is working on the issue within minutes, preventing or minimising any impact on our subscribers.; ; We use Uptime Robot to monitor the performance of our service and receive outage information via automated email alerts.; ; We monitor service performance (including outages) and provide performance reports to subscribers if required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Users are granted access to only relevant and authorised sections of the software. This is strictly monitored and reviewed. Additionally, passwords are fully encrypted. Two-factor authentication and single-sign-on (SSO) can be set to mandatory as required.
• Access restrictions in management interfaces and support channels: Only authorised individuals can authenticate to and access management interfaces for Panacea Software or perform actions affecting our service through support channels. ; Access to Panacea Software, management interfaces and support channels is strictly restricted to authorised individuals according to clearly defined user roles following secure login process using encrypted passwords. ; Every attempt to access the software is logged, repeated attempts with incorrect password are blocked, and users are alerted to any concurrent use of their credentials. ; Our operational folders are stored on secure external servers, which can only be accessed via SSL VPN and password, to ensure secure service administration.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IAS Accredited the certification by Advanced Certification Ltd
• ISO/IEC 27001 accreditation date: 28/12/2017
• What the ISO/IEC 27001 doesn’t cover: All aspects of our service are covered by ISO 27001 accreditation.The software, management, and service provision is covered by the certificate noted above, and our hosting subcontractor also holds ISO 27001 accreditation covering the hosting and back-up of our software and data. Certificates are available upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire for Service Provider, Lloyds Bank Cardnet for Merchant
• PCI DSS accreditation date: 2017 for Service Provider, 2013 for Merchant
• What the PCI DSS doesn’t cover: This certification is held by our hosting sub-contractor and covers the hosting of our servers. It does not cover our software. We do not currently plan to obtain this certification for our software itself, since the software does not currently accept, process, store or transmit credit card information.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials Certification
  • ISO 9001: 2015 (Quality Management)
  • ISO 14001:2015 (Environmental Management)
  • RMADS (Public Sector Compliance)- Sub-contractor
  • PSN connection compliance (Public Sector Network) - Sub-contractor

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our integrated management system, certified ISO 27001, ISO 9001 and ISO 14001 incorporates clear processes to support our company objectives, ensuring compliance with our security policies:; • Privacy and security of customer data; • Physical security and asset management; • Server security; • Security screening of personnel; • Security incident management; • Software maintenance; • Password security and user access restrictions ; • Development and configuration management; • Quality assurance and software testing; • Disaster recovery ; • Business continuity ; ; To ensure our policies are followed: ; All our personnel are trained on our information security policies, processes, roles and responsibilities:; - Security induction training (in-house); - Security training up-dates and team training (in-house); - Security training and cyber-security up-dates (external accredited provider); Our processes, including risk assessment, operational planning, all security controls are subject to regular audit and review:; a) Fortnightly testing: functionality, regression and security; b) Business continuity exercises; c) Penetration testing; d) Disaster recovery testing ; ; Those security policies and standards affecting our subscribers and their data are included in user training and support materials available to all users and on our website.; ; Our reporting structure ensures fortnightly management review and approval by top technical and company management to ensure compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow standard development guidelines our management system includes GitHub for source control and Jira for issue tracking to monitor each requirement from specification, development and testing to release.; Specifications for development and configuration are reviewed against feedback, security guidance and business requirements. Organisational and technical interfaces are defined and tracked. Configuration and change requirements are are assessed in terms of scope, adequacy, impact on functionality, scalability, ease of use and potential security. ; Our fortnightly release process supports stringent testing protocols. Validation process tests each component is fit for purpose and regression testing ensures security and integrity of existing functionality.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Automated error messages alert us to any attempts to inject malicious code and the software blocks repeated attempts to login with incorrect passwords. Vulnerabilities identified are recorded on our tracking system and resolved and deployed as a matter of priority. As standard upgrades deployed fortnightly. All attempts to access the software are automatically logged including failed logins. Penetration test results confirm our defence against malicious threats including SQL and JS injection attack. Passwords and other sensitive data is encrypted. Windows Servers are patched on a weekly basis and AntiVirus software is automatically updated to identify and deal with any vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are monitored through:; • Fortigate IPS (Intrusion Protection Systems) ; • Every element of network monitored and logged 24/7 (Cisco, Juniper, Fortinet); • Automated emails alert us to any suspected malicious activity ; • Penetration testing by third party accredited provider; • Full-time in-house testing team following strict protocols; Response to potential compromise; - On-call engineer (24/7) resolves any potential compromise to network; - Potential vulnerabilities immediately logged and resolved according to severity, in line with our maintenance policy SLA:; Response time:; Severity class 1: 5 working hours; Severity class 2: 10 working hours; Severity class 3: 2 business days.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Incident Management policy is on our website and is covered in our staff and user training and operational manuals:; - Users notify Panacea Support as soon as an incident is suspected or identified, via Phone, Email or WebChat, providing all possible information on details, impact, steps taken; - Our staff and contractors log any incidents, notify Management immediately and thoroughly investigate cause(s), impact on the software and data, immediate action, future mitigation measures and may need to invoke the Continuity of Business plan if required; Incident reports are provided to our subscribers by email and in service review meetings.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Public Services Network (PSN) - via our hosting provider

Social Value

• Fighting climate change:

  Fighting climate change

  Panacea Software is targeting net zero emissions across all its activities by 2030. All staff receive training on environmental initiates and practical examples of how these can be used to support our client's Carbon Reduction Plans.; ; Panacea Software are ISO 14001:2015 certified for our Environmental Management – and undertake to maintain this accreditation.; ; Environmental impacts and opportunities are considered in every aspect of our business and waste and emission reduction targets set and managed annually ; ; We encourage employees to travel to work and to business meetings by public transport offering interest free loans for season tickets ; ; We are working with our landlords to identify and implement options to offset the environmental impact of ours and other organisations offices and use of the building. For example, we are contributing to the cost of installing solar panels on the building.; ; We operate a paper-free office (with the exception of essential paperwork required for legal or operational purposes only) ; ; Computers, printers and lights are turned off when not in use ; ; Our contractors are evaluated according to environmental criteria in accordance with our accredited IMS
• Covid-19 recovery:

  Covid-19 recovery

  • Working with providers approved by the UK Government’s Educational and skills Funding Agency, we provide Software Tester and Application Support apprenticeships, so creating employment, re-training opportunities for those left unemployed by COVID-19, in the high growth sector of software development and software-as-a-service ; • The online solutions provided by Panacea Software enable our subscribers and users who are working from home or shielding from COVID-19 to work productively and collaboratively and fulfil their work remotely.; • Our hybrid working model enables all staff to work from home or in the office and is routinely adapted in response to feedback from staff surveys to mitigate the isolation and mental health impact of remote working. We operate weekly team days and fortnightly company meetings and arrange social activities, to support productivity and well-being for our staff.; • Our workplace and working practices have been adapted in compliance with government guidelines, and are up-dated routinely in response to changes to this guidance, to protect our staff and visitors from COVID-19 and to support the COVID-19 recovery effort. ; • We use our own Panacea Software to enable company meetings, staff training, documentation and work processes to be fully managed online mitigate the impact on our business of COVID-19 and support the COVID-19 recovery effort.; • We actively support our subscribers to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. For example, we have developed our software to support effective remote working for all our user, and to automate the booking and implementation of online appointments with interpreters to replace face-to-face meetings where required.; • We provide software training, support and demonstrations online as required to support our subscribers to manage and recover from the impacts of COVID-19.
• Tackling economic inequality:

  Tackling economic inequality

  • Panacea Software has been specifically developed to enable our subscribers to create a diverse supply chain including new businesses, entrepreneurs, start-ups SMES, VCES and mutuals. We too use our own software to achieve this.; • Our software provides innovative solutions to provide opportunities for these organisations to engage with our public sector subscribers. Our subscribers report a substantial uplift in participation by such entrepreneurial organisations in their procurement activities, contracts and services.; • Our software has been developed in consultation with such organisations, enabling them to deliver sustainable price reductions and valuable services to our subscribers. ; • Our software is commended by businesses of all sizes for its ease-of-use, innovation and its compliance with the Government’s prompt payment code, which combine to encourage growth and protect the cashflow of small businesses and entrepreneurs. As a result, our subscribers report a 30 – 70% price reduction an average 58% uplift in engagement with new businesses, entrepreneurs and SMEs.; • A number of our subscribers use Panacea Software to engage and work with thousands of small business and freelancers, and to provide employment opportunities particularly for those speaking a second language who can provide translation and interpreting services, where they otherwise face barriers to employment and/or who are located in deprived areas. In this way Panacea Software creating sustainable opportunities for SMES and sole-traders which enable these businesses to flourish and grow.; • Working with providers approved by the UK Government’s Educational and skills Funding Agency, Panacea Applications Limited provides Software Tester and Application Support apprenticeships, so providing educational attainment relevant our contracts, including training schemes that address skills gaps and result in recognised qualifications and to support employment and skills opportunities in the high growth technology sector.
• Equal opportunity:

  Equal opportunity

  • We are proud of our diverse workforce. Our staff are fully trained in and must follow our Equal Opportunities policy ; • Our annual review identifies opportunities to support charities and engagement in our local community. ; • We sponsor The Bridge at Waterloo in their work for the homeless in our local area ; • We rent meeting rooms from local charities to help fund their work in the community ; • We donate our redundant hardware (with hard-drives and data removed and securely destroyed) and office furniture to local charities supporting schools and disabled people ; • We are a Real Living Wage Employer ; • We identify and implement reasonable adjustments to support staff within six weeks of start date ; • We provide apprenticeship and training opportunities and at least 15 days of meaningful work experience each year to support young people into work:; • We provide opportunities for local residents with The Bridge at Waterloo, and, since the Grenfell Tower fire in 2017 we provide summer placements for students from the Kensington Aldridge Academy the Clement James Centre.; • We create at least 2x traineeships for university leavers each year and we employ two apprentices ; • We review each recruitment to ensure no job applicant or employee receives unfavourable treatment on the grounds of sex, marital status, race, (including colour, nationality, ethnic or national origins), sexual orientation, religion, disability, age, creed, trade union membership/activity, social position, social disadvantage or any other form of unfair discrimination. ; • We have a zero-tolerance towards slavery and are committed to preventing slavery and human trafficking violations in our operations, supply chain and services. ; • We operate internal policies for staff recruitment, supplier selection, lone working, anti-corruption and anti-bribery, equality and diversity and whistleblowing to ensure we conduct our business in a transparent and ethical manner.
• Wellbeing:

  Wellbeing

  • Our company actively encourages all staff to collaborate fully in every aspect of our business, including providing feedback, recommendations and concerns on any matter affecting their health and wellbeing. ; • We ask our staff to provide their feedback and suggestions in regular staff consultations, six-monthly 1:1 meetings and as matters arise in their day-to-day work. Their input directly informs our business operations, our software and our services; • As an agile company, we operate in fortnightly sprints, with all our staff participating in scrums, sprint planning and ticket reviews. This enables every member of the company to collaborate directly in the codesign and delivery of Panacea Software and services; • Our hybrid working model (combining office and home-working) reflects the consensus of our employees, with team days, fortnightly company meetings and social activities to mitigate the isolation some experience with home-working and to motivate and benefit the self-esteem, confidence and sense of cohesion amongst our staff.; • We identify and implement reasonable adjustments within six weeks of an employee’s start date if required to support their health and well-being, including their physical and mental health; • We use our software to proactively request feedback from our subscribers and encourage them to raise suggestions about our software or service. Our subscribers commend us for our collaborative approach and many note our productive response to such feedback in the references and cases studies they provide to us. ; • Our company values are agreed in collaboration with all our employees and our subscribers. One such value is “Working in Partnership”, which all parties agree is central to the way we work within our company and with our subscribers, We strive to work positively with all our employees and our subscribers and so ensure every contract is rewarding and productive for all involved.

Pricing

• Price: £8,950 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@panacea-software.com. Tell them what format you need. It will help if you say what assistive technology you use.