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SHIVOM CONSULTANCY LIMITED

AWS Cloud Security Assurance, Audit and Incident Support

Cloud support service providing security quality assurance, security audits, and security incident management for AWS environments, covering AWS-native services, configurations, controls, and operational security practices.

Features

  • AWS security configuration reviews
  • Security quality assurance testing
  • AWS-native security tooling support
  • Security control validation
  • Independent security audits
  • Security testing coordination
  • Incident detection and triage
  • Incident response support
  • Root cause analysis
  • Post-incident reporting

Benefits

  • Improved AWS security assurance
  • Reduced security misconfiguration risk
  • Stronger audit readiness
  • Faster incident response handling
  • Clearer security control visibility
  • Improved compliance confidence
  • Reduced operational security risk
  • Improved incident investigation outcomes
  • Better-informed security decisions
  • Enhanced cloud security governance

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderenquiry@shivom.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 6 0 3 6 2 5 9 4 0 3 4 6 7 6

Contact

SHIVOM CONSULTANCY LIMITED Sales Team
Telephone: 07956656555
Email: tenderenquiry@shivom.uk

About your service

Service categories

Cloud Support Services

Security Services

  • Security incident management
  • Security audit services
  • Security quality assurance (QA) and testing
  • Other

Service scope

Service constraints
Services are delivered remotely during UK business hours unless agreed otherwise. The buyer must provide appropriate AWS access, documentation, and stakeholder availability. This service does not include penetration testing, managed SOC services, or provision of security tooling. Cloud subscriptions and consumption costs are excluded.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Email and ticketing support is available during UK business hours, 9am to 5pm, Monday to Friday. Initial response times are agreed at call-off based on support level. Weekend and out-of-hours support can be provided at extra cost by prior agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Web chat support is provided as an addon. Where support portals or documentation are used, accessibility considerations are reviewed periodically, including compatibility with screen readers, keyboard navigation, and text resizing. Feedback is used to inform continuous improvements.
Support levels
Shivom Consultancy Limited provides flexible support levels tailored to buyer needs and the criticality of the service. Level 1 support provides first-line support for service queries, incident logging, basic troubleshooting and request handling during UK business hours. Level 2 support provides second-line technical support, including deeper investigation, issue resolution and configuration support, with extended hours available by agreement. Level 3 support provides specialist and expert-level support, including complex fault resolution, architectural input and escalation handling. Support costs vary depending on the selected support level, hours of coverage and service scope. Pricing is agreed with the buyer at the start of the engagement and detailed in the call-off contract. A named technical account manager or cloud support engineer can be provided for Level 2 and Level 3 support, acting as the primary point of contact and supporting service governance and escalation.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £500.00 £300.00
Associate business architect £600.00 £350.00
Business architect £800.00 £400.00
Lead business architect £900.00 £600.00
Data architect
Role level UK Rate Offshore Rate
Data architect £800.00 £500.00
Senior data architect £900.00 £600.00
Chief data architect £1,000.00 £700.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £900.00 £500.00
Senior enterprise architect £1,000.00 £600.00
Lead enterprise architect £1,100.00 £700.00
Principal enterprise architect £1,200.00 £800.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £600.00 £300.00
Network architect £800.00 £400.00
Lead network architect £900.00 £600.00
Security architect
Role level UK Rate Offshore Rate
Security architect £800.00 £500.00
Lead security architect £900.00 £600.00
Principal security architect £1,000.00 £650.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £700.00 £400.00
Solution architect £800.00 £500.00
Senior solution architect £900.00 £600.00
Lead solution architect £1,000.00 £700.00
Principal solution architect £1,100.00 £700.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £600.00 £300.00
Technical architect £800.00 £400.00
Senior technical architect £900.00 £600.00
Lead technical architect £1,000.00 £700.00
Principal technical architect £1,100.00 £700.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,000.00 £600.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,200.00 £900.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,200.00 £900.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £900.00 £500.00
Principal cyber security audit and assurance £1,000.00 £600.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £800.00 £500.00
Lead cyber security governance and risk manager £900.00 £600.00
Principal cyber security governance and risk manager £1,000.00 £650.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £800.00 £500.00
Lead cyber security monitoring £900.00 £600.00
Principal cyber security monitoring £1,000.00 £650.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £800.00 £500.00
Lead cyber security incident response £900.00 £600.00
Principal cyber security incident response £1,000.00 £650.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £800.00 £500.00
Lead cyber security vulnerability management £900.00 £600.00
Principal cyber security vulnerability management £1,000.00 £650.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £800.00 £500.00
Lead cyber security digital forensics £900.00 £600.00
Principal cyber security digital forensics £1,000.00 £650.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £800.00 £500.00
Lead cyber security penetration testing £900.00 £600.00
Principal cyber security testing £1,000.00 £650.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £800.00 £500.00
Lead cyber security secure systems architecture and design £900.00 £600.00
Principal cyber security secure systems architecture and design £1,000.00 £650.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £600.00 £300.00
Analytics engineer £800.00 £400.00
Senior analytics engineer £900.00 £600.00
Lead analytics engineer £1,000.00 £700.00
Head of analytics engineering £1,100.00 £700.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £700.00 £500.00
Data analyst £1,000.00 £600.00
Senior data analyst £1,100.00 £700.00
Principal data analyst £1,200.00 £800.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £700.00 £500.00
Senior data engineer £1,000.00 £600.00
Lead data engineer £1,100.00 £700.00
Head of data engineering £1,200.00 £800.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £900.00 £500.00
Head of data ethics £1,000.00 £600.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £800.00 £500.00
Lead data governance manager £900.00 £600.00
Head of data governance £1,000.00 £650.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £600.00 £300.00
Associate data scientist £700.00 £400.00
Data scientist £800.00 £500.00
Principal data scientist £900.00 £550.00
Lead data scientist £900.00 £600.00
Head of data science £1,100.00 £700.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £900.00 £500.00
Lead machine learning engineer £1,000.00 £600.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £600.00 £300.00
Performance analyst £800.00 £400.00
Senior performance analyst £900.00 £600.00
Lead performance analyst £1,000.00 £700.00
Head of performance analysis £1,100.00 £700.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £600.00 £300.00
Application operations engineer £800.00 £400.00
Senior application operations engineer £900.00 £600.00
Lead application operations engineer £1,000.00 £700.00
Principal application operations engineer £1,100.00 £700.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £800.00 £500.00
Senior business relationship manager £900.00 £600.00
Lead business relationship manager £1,000.00 £650.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £800.00 £500.00
Change and release analyst £900.00 £600.00
Change and release manager £1,000.00 £650.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £700.00 £500.00
Senior operations analyst £1,000.00 £600.00
Operational control manager £1,100.00 £700.00
Head of command and control £1,200.00 £800.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £600.00 £300.00
End user computing engineer £800.00 £400.00
Senior end user computing engineer £900.00 £600.00
Lead end user computing engineer £1,000.00 £700.00
Principal end user computing engineer £1,100.00 £700.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £700.00 £500.00
IT service manager £1,000.00 £600.00
Senior IT service manager £1,100.00 £700.00
Head of IT service management £1,200.00 £800.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £900.00 £500.00
Major incident manager £1,000.00 £600.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £600.00 £300.00
Infrastructure engineer £800.00 £400.00
Senior infrastructure engineer £900.00 £600.00
Lead infrastructure engineer £1,000.00 £700.00
Principal infrastructure engineer £1,100.00 £700.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £600.00 £300.00
Infrastructure operations engineer £800.00 £400.00
Senior infrastructure operations engineer £900.00 £600.00
Lead infrastructure operations engineer £1,000.00 £700.00
Principal infrastructure operations engineer £1,100.00 £700.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £900.00 £500.00
Problem manager £1,000.00 £600.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £700.00 £500.00
Senior service desk analyst £1,000.00 £600.00
Service desk manager £1,100.00 £700.00
Head of service desk £1,200.00 £800.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £700.00 £500.00
Service readiness analyst £1,000.00 £600.00
Service transition manager £1,100.00 £700.00
Lead service transition manager £1,200.00 £800.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £600.00 £300.00
Junior business analyst £700.00 £400.00
Business analyst £800.00 £500.00
Senior business analyst £900.00 £550.00
Lead business analyst £900.00 £600.00
Head of business analysis £1,100.00 £700.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £700.00 £500.00
Delivery manager £1,000.00 £600.00
Senior delivery manager £1,100.00 £700.00
Head of (Agile) delivery management £1,200.00 £800.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £700.00 £500.00
Digital portfolio manager £1,000.00 £600.00
Senior digital portfolio manager £1,100.00 £700.00
Head of portfolio £1,200.00 £800.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £600.00 £300.00
Product manager £800.00 £400.00
Senior product manager £900.00 £600.00
Lead product manager £1,000.00 £700.00
Head of product £1,100.00 £700.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,200.00 £900.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £700.00 £500.00
QAT analyst £1,000.00 £600.00
Senior QAT analyst £1,100.00 £700.00
Lead QAT analyst £1,200.00 £800.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £700.00 £500.00
Test engineer £1,000.00 £600.00
Senior test engineer £1,100.00 £700.00
Lead test engineer £1,200.00 £800.00
Test manager
Role level UK Rate Offshore Rate
Test manager £900.00 £500.00
Head of test £1,000.00 £600.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £600.00 £300.00
Junior DevOps engineer £700.00 £400.00
DevOps engineer £800.00 £500.00
Senior DevOps engineer £900.00 £550.00
Senior DevOps engineer - management £1,000.00 £600.00
Lead DevOps engineer £1,000.00 £600.00
Lead DevOps engineer - management £1,100.00 £650.00
Principal DevOps engineer £1,100.00 £650.00
Principal DevOps engineer - management £1,200.00 £700.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £600.00 £300.00
Junior frontend developer £700.00 £400.00
Frontend developer £800.00 £500.00
Senior frontend developer £900.00 £550.00
Lead frontend developer £900.00 £600.00
Head of frontend development £1,100.00 £700.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £600.00 £300.00
Junior developer £700.00 £400.00
Developer £800.00 £500.00
Senior developer £900.00 £550.00
Senior developer - management £1,000.00 £600.00
Lead developer £1,000.00 £600.00
Lead developer - management £1,100.00 £650.00
Principal developer £1,100.00 £650.00
Principal developer - management £1,200.00 £700.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £700.00 £500.00
Accessibility specialist £1,000.00 £600.00
Senior accessibility specialist £1,100.00 £700.00
Head of accessibility £1,200.00 £800.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £600.00 £300.00
Junior content designer £700.00 £400.00
Content designer £800.00 £500.00
Senior content designer £900.00 £550.00
Lead content designer £900.00 £600.00
Head of content design £1,100.00 £700.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,200.00 £900.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £600.00 £300.00
Junior graphic designer £700.00 £400.00
Graphic designer £800.00 £500.00
Senior graphic designer £900.00 £550.00
Lead graphic designer £900.00 £600.00
Head of graphic design £1,100.00 £700.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £600.00 £300.00
Junior interaction designer £700.00 £400.00
Interaction designer £800.00 £500.00
Senior interaction designer £900.00 £550.00
Lead interaction designer £900.00 £600.00
Head of interaction design £1,100.00 £700.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £600.00 £300.00
Junior service designer £700.00 £400.00
Service designer £800.00 £500.00
Senior service designer £900.00 £550.00
Lead service designer £900.00 £600.00
Head of service design £1,100.00 £700.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £900.00 £500.00
Lead technical writer £1,000.00 £600.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £600.00 £300.00
Junior user researcher £700.00 £400.00
User researcher £800.00 £500.00
Senior user researcher £900.00 £550.00
Lead user researcher £900.00 £600.00
Head of user research £1,100.00 £700.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Qualitas Veritas
ISO/IEC 27001 accreditation date
Wednesday 24 September 2025
What the ISO/IEC 27001 doesn’t cover
• Buyer-owned systems, infrastructure, networks or devices
• Third-party cloud platforms, SaaS products or services not operated or managed by us
• Customer data once exported from the service and stored outside our controlled environments
• End-user devices, local networks and identity systems managed by the buyer
• Third-party integrations where security controls are the responsibility of the external provider
• Services or activities delivered outside the formally certified ISMS scope
• Custom configurations or extensions implemented by the buyer without our involvement
• Physical security controls at customer premises
• Outcomes dependent on customer data quality, usage patterns or operational decisions
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Qualitas Veritas
ISO 9001 accreditation date
Wednesday 24 September 2025
What the ISO 9001 doesn’t cover
• Buyer-owned systems, infrastructure, tools and environments
• Third-party products, platforms or services not controlled or managed by us
• Activities performed entirely by subcontractors or partners outside our QMS scope
• Customer processes, governance arrangements or operational decisions
• Outcomes dependent on buyer-provided information, requirements or approvals
• Services delivered outside the formally certified QMS scope
• Bespoke changes or configurations implemented by the buyer without our involvement
• Physical delivery locations or facilities not included within the certified scope
• Performance of third-party suppliers beyond agreed contractual controls
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Fc61dee1-b9a9-4017-9213-092da868ea51
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
4b5073ad-ec2e-416a-b954-de3a900986a7
Other security certifications
Yes
Any other security certifications
  • ISO 20000:2018
  • ISO 14001

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderenquiry@shivom.uk. Tell them what format you need. It will help if you say what assistive technology you use.