TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

Digital Strategy and Digital Transformation

Telefonica Tech Business Applications is a provider of Digital Transformation and offers a range of digital transformation services including digital strategy development, implementing a digital delivery framework, delivery methodology selection, business case development and benefits realisation, supporting change management and developing and implementing an enterprise information architecture.

Features

• Digital strategy development and support of implementation
• Digital Transformation Roadmap – converting strategy to action
• Business change support
• Solution architecture development for Digital Transformation
• Digital platform development, implementation and support
• Business Case development for Digital Transformation
• Benefits realisation measurement and digital strategy
• UX Consultancy and solution design
• Service Design
• Agile delivery of Digital Transformation services

Benefits

• Build a digital culture with a clear digital strategy
• Reduce costs, increase efficiency and generate revenue with Digital Transformation
• Develop the optimal operating model for your Organisation
• Drive improvements across functions through innovation
• Increase Citizen self-service and improve service delivery
• Business case development and benefits realisation for Digital Transformation
• Rationalise and modernise legacy application estates with a digital strategy
• Implement scalable digital platforms to support business and digital strategy
• Roadmap to single version of truth through master data management
• Incremental approach to Digital Transformation

£300 to £1,500 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries-bizapps@telefonicatech.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

460604614818613

Contact

Mel Brown
03455653000
enquiries-bizapps@telefonicatech.uk

Planning

• Planning service: Yes
• How the planning service works: Telefonica Tech Business Applications provides independent advice to buyers on how they’ll implement cloud hosting or software services in a systematic manner. We conduct an assessment of the buyers current hosting and software usage and map these to future requirements. Having established the “as is” and “to be” status we prepare a plan to bridge the gap. In all cases we prepare a cloud readiness assessment for our buyers to understand and document how we will implements cloud hosting or software services. ; We use techniques such as proof of concepts and service modelling to help our buyers to assess the benefits of cloud hosting or software services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Telefonica Tech Business Applications provides on-site, remote/online and documented training dependant on the requirements of each individual customer. ; Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users. This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisation's agreed as part of the project scope.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Telefonica Tech Business Applications provides independent advice to buyers on how they’ll implement cloud hosting or software services in a systematic manner. We conduct an assessment of the buyers current hosting and software usage and map these to future requirements. Having established the “as is” and “to be” status we prepare a plan to bridge the gap. In all cases we prepare a cloud readiness assessment for our buyers to understand and document how we will implements cloud hosting or software services. ; We use techniques such as proof of concepts and service modelling to help our buyers to assess the benefits of cloud hosting or software services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Telefonica Tech Business Applications provides buyers with quality assurance and performance testing for cloud support. As an established supplier of cloud solutions to the Public Sector we work in close collaboration with buyers to define a set of acceptance criteria for the operation of the service. ; Having defined the acceptance criteria we will agree a series of tests that allow us to demonstrate to the buyer that the service meets the service requirements across the lifetime of the contract.; Incremental Group provides this service for our own cloud services and also independent quality assurance and performance testing on behalf of buyers who are using third party service providers.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Telefonica Tech Business Applications on-going support and service management approach combines best of breed technology with best practice ITILv3 aligned processes and we tailor these services to meet the changing demands of our customers. Our support model is broken down into a number of operational sub-services, ensuring that the definition of system and service targets are meaningful, measurable and aligned to our customers’ requirements. ; Incremental Group’s support framework is built around industry standards. We provide fully managed services under the ITILv3 framework for critical IT solutions requiring high availability using Service Management and Monitoring solutions.

Service scope

• Service constraints: No immediate constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All SLAs and response times are agreed with customers and aligned to their specific requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 15/12/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Telefonica Tech Business Applications (TTBA) have committed to be carbon neutral by 2050. However, we actively seek to reduce the carbon emissions of Incremental already by utilising the follow key policies: Encouragement of hybrid/remote working and remote meetings TTBA is a digital transformation organisation and as such encourage remote working as much as possible. Whilst the impact of Covid-19 has seen many organisations change their policies this has been a stablemate of TTBA. We have always encouraged remote working to reduce the need to travel, and when teams are required to meet face-face we try to schedule so all team members are available on a single day, as opposed to multiple trips to the office. Environmentally conscious travel Travel, where required, is designed to be as environmentally friendly as possible. Public transport is the preferred method of transport but where usage of vehicles cannot be avoided car sharing is the norm. TTBA do not offer company cars to consultants to encourage the use of public transport. Recycling Telefonica Tech Business Applications provides recycling facilities and do not use single use cups in any of our offices and purchase some items in bulk (snacks etc.) to reduce the amount of packaging. By providing excellent employee facilities we also reduce the number of “take-away” plastic cups brought into the offices.

  Covid-19 recovery

  We supported and still continue to do so anyone suffering from Covid19.

  Tackling economic inequality

  Telefonica Tech Business Applications has active policies to ensure we are a diverse organisation Currently we operate: 1) Apprenticeship scheme 2) Flexible working is offered to our staff, including the ability to work part-time, to encourage more people into employment without discriminating against those unable to work full-time 3) Training – all staff are offered and undergo training, often outside of their core role, to encourage the creation of additional skills and our staff are offered the chance to utilise those skills in moving into different internal roles 4) Mentoring and coaching – all staff are assigned a mentor, (but not management) to assist them with career growth. We publish defined objectives each member of staff have yearly appraisals. We utilise a system that allows all staff to request feedback from any other member of staff at any point during the year to help achieve those objectives. 5) We adhere to all Government policies including Minimum Wage and the Modern Slavery Act. We have also undertaken a number of specific actions to encourage Women in Technology. This includes our member of the “Women In Tech” organisation and we participated on the panel during the recent Microsoft Inspire conference. We also run a number of days in local schools, where we talk about technology, the opportunities with a particular view of encouraging young females to follow a career in technology. As a specialist organisation Incremental appreciate that there is a shortage of digital skills in the public sector - all of our projects include the objective to deliver knowledge transfer to close this gap.

  Equal opportunity

  We are an equal opportunity employer. To assist with this we offer an inclusive working environment where participation is encouraged with many non-work activities sponsored and organised by us. Our recruitment process is well defined to ensure it is open to all with defined skill-based assessments being used in technical interviews. We actively encourage promotion in our employees with fair and transparent criteria and invest in training, alongside providing consultants with space-days. We have appointed STEM ambassadors to help the wider community with a career. To ensure we do not discriminate during the recruitment and selection of new staff we focus on: • Role Profiles – Each role within TTBA has a clearly defined mission, associated set of skills and responsibilities associated with it. The existence of these role profiles ensure that we are able to objectively measure a candidates suitability for the role; • Job Adverts – We strive to ensure that our job adverts are carefully worded to ensure we do not unconscious discourage candidates from applying. We also clearly state that we are looking for people from groups that typically experience discrimination. • Candidate Interview – During the candidate interview process we do not ask questions based on any of the protected criteria outlined in the act. We set a standard set of questions for each interview to ensure that regardless of the interviewer or candidate we are able to fairly assess any candidate • Objective Scoring – Fair assessment requires objective score. Each interview is scored against a set of criteria derived specifically for the role. • Record Keeping – We keep formal records of all our interviews and the objective scoring that results. • Data Analysis – We constantly review our performance in terms of recruitment and selection to assess how well we are performing.

  Wellbeing

  Our vision is “To be the digital transformation company most admired for its people, culture, and innovation" our core ideology is People First where the priority is wellbeing, connection, and fulfilment. Therefore, our values underlying construct is centred around employee’s wellbeing but specifically called out in one half of our value “build with heart and balance” where the habits we promote are to maintain a good work life balance. Time off projects is monitored to ensure that people are taking time to not only develop and grow but to reset and refresh. This is also why we monitor holidays quarterly, those who have not taken breaks are encouraged to book leave. We have a Workplace Wellbeing team whose members are from across all business areas and who are responsible for initiatives and building awareness. They organise guest speakers on wellbeing topics as well as promote and celebrate wellbeing days. This group is also an alternate contact to the People Team where individuals can raise concerns for themselves or other team members and signpost to our Mental health first aider. We are currently looking to offer Mental Health training across the group of companies. We conduct monthly pulse checks via our Employee Net Promoter Scores survey as well as an annual global engagement survey with one of the topics discussed being wellbeing and how we can improve. We have extremely low attrition rates for our industry sector and low levels of sickness absence. Through our integrated approach to wellbeing, embedded in our culture and supported by our leadership, we are proud of our track record regarding employee wellbeing. By creating a positive and engaging environment, we aim to be a great place to work.

Pricing

• Price: £300 to £1,500 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries-bizapps@telefonicatech.uk. Tell them what format you need. It will help if you say what assistive technology you use.