Jigsaw24 Limited

LucidLink Cloud Collaboration Platform

Supporting your remote workflows, LucidLink presents cloud storage as if it were local. LucidLink removes the need to install hardware into your environment, allows for always-on data access to cloud stored assets, and supports global collaboration in real time; all protected by secure end to end encryption.

Features

• Rapidly ingest hi-res footage for immediate access anywhere
• Run NAS workflows in the cloud
• Protect and secure projects via automated snapshots and data encryption
• Work on projects concurrently with global file locking
• Archive footage to infinitely scalable cloud storage
• End-to-end security encryption of workflows
• Embeds as a filesystem, no middleware
• Centralised repository
• Secure collaborative video editing - global access
• Supports all popular editing platforms

Benefits

• Eliminate costly transfer services
• Immediately access and review video at any time
• No hardware or onsite IT support required
• Works with any S3 object storage
• Instant on-demand file access from anywhere in the world
• Pay only for the capacity being used
• File acceleration built in
• Supports all operating systems
• Migration, training and integration consultancy
• Qualified, flexible support built in

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jigsaw24.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

461052283002657

Contact

Jake Donaldson
03332 400 888
tenders@jigsaw24.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Window 10 64bit, or later
  • Windows Server 2019+
  • MacOS
  • Internet connection
  • Android 10 or newer (mobile support)
  • IOS 16 or newer (mobile support)

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: LucidLink offers Premium and Standard Support levels, both providing access to an external-facing support system for reporting failures, incidents, and concerns. Customers can contact support via a dedicated portal, and technical support resources are available, including documentation and a chatbot.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: LucidLink provides clear onboarding for both admins and standard users, including step-by-step guides, invitation links for teammates, and support for Single Sign-On. There is extensive customer-facing documentation and a support portal to assist new users. Communication templates and proactive instructions help ensure a smooth start.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users have full control to back up, export, or delete their data at any time during the contract. Upon contract termination, we remind them to retrieve their data, ensuring they can extract all needed information before access is disabled.
• End-of-contract process: Customers have full control to delete, back up, or export their data at any time. Upon contract termination, they are reminded to retrieve their data. Because of Zero-Knowledge model, LucidLink does not have access, control, or visibility to any data a customer stores within the Filespace service. If no action is taken, LucidLink disables and then securely deletes object storage and by association all the customer data from the application environment within defined timeframes (typically within 90 days). Deletion is documented, and certification is available upon request. All personal data is either returned to the customer or securely deleted, following formal retention and disposal procedures per customer request. Any required retention for legal reasons is limited to business contact, contract, and billing information, and only for as long as legally necessary.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is available through LucidLink's help center and support portal, which provide step-by-step guides and onboarding widgets for efficient workspace setup. These resources are accessible online and support integration with identity management systems for automated onboarding and offboarding processes.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop app provides full access to all filespaces and settings, while the mobile app may restrict access to certain filespaces, does not support LucidLink Classic filespaces, and has limited settings management. Mobile apps support on-the-go viewing and uploads (Android uploads available; iOS uploads coming), but some workspaces may be restricted from mobile access or require SSO domain accounts.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: REST API and Service Accounts
• Accessibility standards: None or don’t know
• Description of accessibility: LucidLink provides secure, cloud-based file access that allows users to stream, access, and collaborate on data in real time from anywhere, using standard internet connectivity and encrypted channels. The service operates as a virtual extension of the customer's chosen cloud storage, requiring no special networking setup beyond outbound HTTPS. Access is managed by the customer, ensuring only authorized users can reach their files.
• Accessibility testing: LucidLink presents itself as a local file system on the end user’s machine. While LucidLink does not include built-in assistive technologies, it is fully compatible with any assistive or third-party applications that operate with a standard local hard drive, and these will function in the same way with LucidLink.
• API: Yes
• What users can and can't do using the API: Users can manage and automate workspace operations, including comprehensive CRUD (Create, Read, Update, Delete) tasks for resources. The API supports integration with common tools and scripting languages, enabling administrators, engineers, and power users to script operations, manage resources at scale, and integrate LucidLink functionality into existing systems. Service Accounts allow secure, programmatic access for external applications and scripts, enhancing security and manageability.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: LucidLink provides a comprehensive set of administrative controls that enable organisations to customise the platform in line with their operational, security and governance requirements. Administrator users can centrally manage user access and permissions, ensuring individuals and teams have the appropriate levels of visibility and control over files and folders.; Performance can be tailored through configurable cache sizes on a per-user basis, allowing administrators to optimise local storage usage and responsiveness based on user roles, device capabilities or network conditions. Data protection policies can be customised by defining snapshot schedules, enabling organisations to establish recovery points that align with internal retention, backup and compliance standards.; In addition, administrators can manage filespace settings, user onboarding and offboarding, and other operational parameters to maintain consistency, security and efficiency across distributed teams. These controls provide flexibility while ensuring centralised oversight, making LucidLink adaptable to a wide range of workflows and organisational requirements.

Scaling

• Independence of resources: Customer data is logically separated into single tenants, each with a dedicated filespace hub and object storage account. This robust separation, combined with a zero knowledge model, ensures one customer's demand or activity cannot impact another's data or performance.

Analytics

• Service usage metrics: Yes
• Metrics types: LucidLink provides detailed performance metrics for Filespace, including concurrency, IOPS, latency, notifications, size, throughput, and total usage. Cache metrics cover efficiency, hits, misses, read/write bytes, and utilization. Additional metrics are available for synchronizer, preloader, and metastore components, supporting comprehensive monitoring and optimization.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Lucidlink

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data by mapping usernames to email addresses, downloading a CSV of usernames, and specifying which users to include. They can also export mailbox data by sharing the Filespace mount-point and using either the user interface or command-line tools to export to a PST file. Progress can be tracked via the Exchange Management Shell.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Data is encrypted end-to-end, with all data encrypted on the customer device and remaining encrypted both in transit and at rest. Only the customer holds the encryption keys. Communication channels use TLS for additional protection, ensuring data is doubly encrypted during transfer. This zero-knowledge model means neither LucidLink nor storage providers can access the data contents.
• Data protection within supplier network: Other
• Other protection within supplier network: LucidLink operates on a Zero-Knowledge model and has no access, control, or visibility to any data a customer stores within the Filespace service. For the limited contact data it collects for contract, billing, and support services, Data is protected with strong encryption (AES-256 in GCM mode at rest, TLS 1.2 in transit), strict access controls (RBAC, "Need to Have/Need to Know" principle, quarterly reviews), continuous monitoring (SIEM, intrusion detection), endpoint and boundary protection, and secure management of privileged accounts. Only authorized users can access sensitive data, and all access is logged.

Availability and resilience

• Guaranteed availability: LucidLink guarantees 99.9% uptime for its services.
• Approach to resilience: LucidLink ensures resilience with documented and annually tested business continuity and disaster recovery plans, including defined roles, responsibilities, and failover strategies. The service leverages cloud-based infrastructure for redundancy and scalability, supports rapid restoration of critical services, and integrates with customer backup and retention policies. Metadata is backed up every 6 hours to a separate cloud provider, and disaster recovery sites are established for critical systems. Incident response and vulnerability management processes are in place and regularly tested to maintain service availability and security.
• Outage reporting: LucidLink provides real-time service status updates 24/7 via their public status page (lucidlink.com/status) and communicates additional information through customer-facing channels like Slack and email. Customers are notified of critical system changes that may affect their processing.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control (RBAC) with defined roles and permissions. Unique user IDs are required, and all access is logged and monitored. Multi-factor authentication (MFA) and Single Sign-On (SSO) are supported. Privileged access is limited and managed securely.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: LucidLink is certified to SOC 2 Type I, Type II, SOC 3, and TPN Gold. ISO 27001 certification is targeted by Q1 2026. Underlying partners hold ISO certifications.
• Information security policies and processes: LucidLink maintains a comprehensive, annually reviewed information security policy covering administrative, technical, and physical controls. Policies and procedures are documented, communicated to all personnel, and include secure handling of customer data, risk management, incident response, and regular security awareness training. Access is controlled using RBAC and "Need to Have/Need to Know" principles, with quarterly reviews and logging. Data is encrypted in transit and at rest, and vulnerability management follows a risk-based approach with defined SLAs. The security program is independently audited (SOC 2 Type 2).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: LucidLink uses a documented change management process covering logging, planning, testing, risk management, approval, and backout procedures. All changes to production, including systems, applications, and infrastructure, require review, approval, and testing before implementation. Changes are tracked in a ticketing system, with quality assurance and user acceptance testing documented. Development and testing occur in environments separated from production. The effectiveness of these controls is independently verified through third-party audits and external assessments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: LucidLink uses a mature, risk-based vulnerability management program with industry-standard tools and recurring scans. Vulnerabilities are tracked, risk-scored, prioritized, and remediated according to defined SLAs: critical/high within 30 days, medium within 90 days, and low within 180 days. The process includes monitoring for new threats, thorough evaluation, and prompt mitigation of critical issues. Host-based scans are performed at least quarterly, and penetration testing is conducted annually with remediation plans implemented as needed.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: LucidLink uses continuous monitoring of systems, services, and applications, including web UI, databases, and cloud storage, with alerts for predefined thresholds. Intrusion detection systems, firewalls, and endpoint protection are in place for early detection of security breaches. All Monitoring activities are ongoing, with integration to enterprise SIEM with corrective actions tracked and escalated as needed. Employee activity and adherence to policies are also monitored, and annual risk meetings review deficiencies and corrective actions. Cloud infrastructure is continuously monitored using AWS GuardDuty.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: LucidLink has a comprehensive, documented incident response program covering identification, assessment, response planning, execution, and restoration. The process includes customer communication, forensic investigation, and root cause analysis. Incident response plans are tested annually through training and tabletop exercises, with lessons learned incorporated for continuous improvement. All incidents are logged, tracked, resolved, and communicated to relevant parties. Roles and responsibilities are clearly defined, and the program is regularly reviewed and updated.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 14-day fully featured unlimited free trial. At Jigsaw24 we can help you integrate a LucidLink trial into your workflow, demonstrating the featrues and value of the solution in your own environment.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1.5%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 5 July 2024
• What the ISO/IEC 27001 doesn’t cover: None - no exclusions listed
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 14 March 2024
• What the ISO 9001 doesn’t cover: None - no exclusions listed
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI-DSS, our attestation is through Lloyds CardNet
• PCI DSS accreditation date: Monday 12 May 2025
• What the PCI DSS doesn’t cover: No exclusions, but only our webshop orders are in scope
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A78e3180-b444-49bf-a39c-5dc18e59841e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4145db4f-23b3-411a-b9bb-d2f0fca56cf2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 20000-1
  • ISO 22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jigsaw24.com. Tell them what format you need. It will help if you say what assistive technology you use.