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BUSINESS REFORM LIMITED

SharePoint Support and Custom apps

Business Reform Limited provides comprehensive support for SharePoint and develops custom apps within the platform. From Helpdesk systems to procurement tools and absence tracking, our tailored solutions enhance productivity and streamline processes, ensuring optimal performance for your organisation.

Features

  • Create custom apps to help your business grow
  • SharePoint administration support
  • Service request management and fulfilment
  • Implementation of Security groups enabling right access, first time
  • Import emails into SharePoint and reply with SharePoint
  • Use word templates to generate documents automatically in SharePoint
  • Store data effectively using our bespoke designed SharePoint forms
  • Automate common tasks reducing manual effort within SharePoint
  • Brand your Custom apps in your business look and style
  • See more at www.businessreform.co.uk

Benefits

  • Use the power of SharePoint in your organisation
  • Fully managed and end to end support available
  • Integration into other Microsoft family products
  • Your data in your environment under your control
  • Effective low cost solution to off the shelf apps
  • Design an app specific to your business requirements
  • Certified Microsoft Cloud Solution Provider, based in Chester, England

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@businessreform.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 6 1 0 7 0 6 4 6 2 0 0 8 1 8

Contact

BUSINESS REFORM LIMITED Business Reform Limited
Telephone: 01244 953 600
Email: tenders@businessreform.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

Service constraints
No.

User support

Email or online ticketing support
Yes
Support response times
At Business Reform Limited, we offer efficient technical support through email, our website, and phone. Our experienced team promptly responds to queries and resolves issues, ensuring minimal downtime for your SharePoint environment and custom apps. Whether you prefer emailing our support team, accessing resources on our website, or speaking directly to a technician over the phone, we're dedicated to providing reliable assistance to keep your operations running smoothly.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
At Business Reform Limited, we understand that every organisation's needs are unique. That's why we offer customised support levels for SharePoint and custom apps, ranging from basic to enterprise-tier services.

Our basic support tier provides essential assistance for routine queries and issues, ensuring timely help whenever needed. This level typically includes email and phone support during standard business hours.

For organisations requiring more comprehensive support, our premium tiers offer enhanced features such as 24/7 availability, priority response times, and dedicated account managers. This level ensures rapid resolution of issues and proactive monitoring to maintain optimal performance.

Additionally, our enterprise-tier support caters to large-scale deployments and mission-critical environments. This level includes customised support plans tailored to your specific needs, with additional features such as onsite support, proactive maintenance, and strategic guidance to maximise the value of SharePoint and custom apps within your organisation.

We work closely with you to determine the most suitable support level based on your requirements, budget, and complexities. Our goal is to provide you with the level of support that best aligns with your business objectives, ensuring that you receive the assistance and guidance needed to maximise the success of your SharePoint environment and custom apps.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft CSP

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £550.00 £550.00
Business architect £850.00 £850.00
Lead business architect £1,350.00 £1,350.00
Data architect
Role level UK Rate Offshore Rate
Data architect £550.00 £550.00
Senior data architect £850.00 £850.00
Chief data architect £1,250.00 £1,250.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £550.00 £550.00
Senior enterprise architect £750.00 £750.00
Lead enterprise architect £1,100.00 £1,100.00
Principal enterprise architect £1,300.00 £1,300.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £450.00 £450.00
Network architect £850.00 £850.00
Lead network architect £1,350.00 £1,350.00
Security architect
Role level UK Rate Offshore Rate
Security architect £550.00 £550.00
Lead security architect £850.00 £850.00
Principal security architect £1,350.00 £1,350.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £550.00 £550.00
Senior solution architect £850.00 £850.00
Lead solution architect £1,150.00 £1,150.00
Principal solution architect £1,350.00 £1,350.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £550.00 £550.00
Senior technical architect £850.00 £850.00
Lead technical architect £1,150.00 £1,150.00
Principal technical architect £1,350.00 £1,350.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,350.00 £1,350.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,350.00 £1,350.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,350.00 £1,350.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £550.00 £550.00
Senior analytics engineer £850.00 £850.00
Lead analytics engineer £1,150.00 £1,150.00
Head of analytics engineering £1,350.00 £1,350.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £550.00 £550.00
Senior data analyst £850.00 £850.00
Principal data analyst £1,350.00 £1,350.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £550.00 £550.00
Senior data engineer £850.00 £850.00
Lead data engineer £1,150.00 £1,150.00
Head of data engineering £1,350.00 £1,350.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £850.00 £850.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £550.00 £550.00
Lead data scientist £1,150.00 £1,150.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £950.00 £950.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £550.00 £550.00
Lead performance analyst £1,350.00 £1,350.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £550.00 £550.00
Senior application operations engineer £850.00 £850.00
Lead application operations engineer £1,350.00 £1,350.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £550.00 £550.00
Senior business relationship manager £1,350.00 £1,350.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £550.00 £550.00
Change and release analyst £550.00 £550.00
Change and release manager £1,350.00 £1,350.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £550.00 £550.00
Senior operations analyst £850.00 £850.00
Operational control manager £1,150.00 £1,150.00
Head of command and control £1,350.00 £1,350.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £550.00 £550.00
Senior end user computing engineer £850.00 £850.00
Lead end user computing engineer £1,350.00 £1,350.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £550.00 £550.00
IT service manager £850.00 £850.00
Senior IT service manager £1,150.00 £1,150.00
Head of IT service management £1,350.00 £1,350.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £850.00 £850.00
Major incident manager £1,350.00 £1,350.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £550.00 £550.00
Senior infrastructure engineer £850.00 £850.00
Lead infrastructure engineer £1,150.00 £1,150.00
Principal infrastructure engineer £1,350.00 £1,350.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £550.00 £550.00
Senior infrastructure operations engineer £850.00 £850.00
Lead infrastructure operations engineer £1,150.00 £1,150.00
Principal infrastructure operations engineer £1,350.00 £1,350.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £550.00 £550.00
Problem manager £850.00 £850.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £550.00 £550.00
Senior service desk analyst £850.00 £850.00
Service desk manager £1,150.00 £1,150.00
Head of service desk £1,350.00 £1,350.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £550.00 £550.00
Service readiness analyst £550.00 £550.00
Service transition manager £850.00 £850.00
Lead service transition manager £1,350.00 £1,350.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £550.00 £550.00
Senior business analyst £850.00 £850.00
Lead business analyst £1,350.00 £1,350.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £550.00 £550.00
Delivery manager £650.00 £650.00
Senior delivery manager £850.00 £850.00
Head of (Agile) delivery management £1,350.00 £1,350.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £550.00 £550.00
Digital portfolio manager £850.00 £850.00
Senior digital portfolio manager £1,150.00 £1,150.00
Head of portfolio £1,350.00 £1,350.00
Product manager
Role level UK Rate Offshore Rate
Product manager £550.00 £550.00
Senior product manager £850.00 £850.00
Lead product manager £1,350.00 £1,350.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,350.00 £1,350.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,350.00 £1,350.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £550.00 £550.00
QAT analyst £550.00 £550.00
Senior QAT analyst £850.00 £850.00
Lead QAT analyst £1,350.00 £1,350.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £550.00 £550.00
Test engineer £650.00 £650.00
Senior test engineer £1,150.00 £1,150.00
Lead test engineer £1,350.00 £1,350.00
Test manager
Role level UK Rate Offshore Rate
Test manager £850.00 £850.00
Head of test £1,350.00 £1,350.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £550.00 £550.00
Senior DevOps engineer £850.00 £850.00
Senior DevOps engineer - management £950.00 £950.00
Lead DevOps engineer £950.00 £950.00
Lead DevOps engineer - management £1,050.00 £1,050.00
Principal DevOps engineer £1,150.00 £1,150.00
Principal DevOps engineer - management £1,350.00 £1,350.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £550.00 £550.00
Senior frontend developer £850.00 £850.00
Lead frontend developer £1,150.00 £1,150.00
Head of frontend development £1,350.00 £1,350.00
Software developer
Role level UK Rate Offshore Rate
Developer £550.00 £550.00
Senior developer £850.00 £850.00
Senior developer - management £950.00 £950.00
Lead developer £1,150.00 £1,150.00
Lead developer - management £1,150.00 £1,150.00
Principal developer £1,350.00 £1,350.00
Principal developer - management £1,350.00 £1,350.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £550.00 £550.00
Senior accessibility specialist £950.00 £950.00
Content designer
Role level UK Rate Offshore Rate
Content designer £550.00 £550.00
Senior content designer £950.00 £950.00
Lead content designer £1,150.00 £1,150.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £850.00 £850.00
Graphic designer
Role level UK Rate Offshore Rate
Graphic designer £550.00 £550.00
Lead graphic designer £1,150.00 £1,150.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £550.00 £550.00
Senior interaction designer £850.00 £850.00
Service designer
Role level UK Rate Offshore Rate
Service designer £550.00 £550.00
Lead service designer £1,150.00 £1,150.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £850.00 £850.00
Lead technical writer £1,350.00 £1,350.00
User researcher
Role level UK Rate Offshore Rate
User researcher £550.00 £550.00
Lead user researcher £1,350.00 £1,350.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Bb4ac671-e809-4ec7-be25-dd99e6c379ec
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@businessreform.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.