XLEDGER LIMITED

Xledger Cloud-based Finance Management software

Xledger is a Cloud-Based, Multi-Tenant, Finance System, for Housing Associations, Non-Profits, Education & Local Authorities. Xledger can help with real-time reporting, automation of financial processes, budgeting-and-forecasting, native AP/AR/OCR, automated bank feeds, flexible integrations, asset management, etc. Xledger is a highly configurable product designed to scale with organisations.

Features

• True-cloud technology, remote access anytime, anywhere
• Real-time consolidation for multi-company organisations and inherited hierarchy for scalability
• Real-time, drill-down dashboards and reports
• Automated purchase to pay (OCR) and bank integrations & reconciliation
• Purchase ordering (PO) and inventory management
• Digital workflow and document management
• Project accounting including timesheets, expenses, fixed fees, billing and costing
• Billing and debtor management
• Fixed asset management and automation
• Climate Accounting and ESG Reporting

Benefits

• Be informed with real-time actual vs budget vs commitment reports
• Share finance around the organisation with different roles and responsibilities
• Interrogate data by drilling down to the transaction and attachment
• Drive efficiencies by automating processes
• Review and approve on the go with the mobile app
• Gain confidence with built-in data validation and audit controls
• Seamlessly integrate external data with our open API
• Keep debtor days low with automated debtor management
• Reduce month end with GL postings automated on demand
• Bring information to life in expansive reporting formats

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xledger.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

461091599059095

Contact

Ovi Stici
01174573293
tenders@xledger.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None.
• System requirements:
  • An internet connection
  • Recommends a minimum of 1 mbps for usage
  • An Xledger software licence
  • A web browser

User support

• Email or online ticketing support: Yes
• Support response times: Our Support team is available to handle support requests during core office hours (09:00 to 17:00, Monday to Friday) via telephone, email, and a web portal. During the ‘Hypercare’ period, our objective is to respond to all issues raised by the Client within one hour. Customers can log support tickets 24/7/365.; ; Response times are tiered according to the urgency of the issue as follows:; ; - Operationally critical issues: 1 hour; - Time Critical issues: 2 hours; - Important issues: 4 hours; - Not Time Critical Issues: By the end of the next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is included in the monthly SaaS fee, covering hosting, maintenance, and upgrades. Customers benefit from a UK-based Bristol team of accountancy-trained specialists, providing practical, finance-focused support during and after implementation. Communication channels include telephone, email, web portal, webchat, video calls, and Microsoft Teams with screen-sharing. An in-system chatbot provides immediate assistance for common queries.; Dedicated support is provided pre- and post-go-live. For the first two months, enhanced ‘Hypercare’ ensures onsite or virtual assistance, refresher training, and proactive monitoring. After Hypercare, ongoing support is delivered through online help and the support team. Implementation is led by a Project Manager and Consultant, with a Customer Success Manager (CSM) fulfilling the role of a Technical Account Manager, providing long-term optimisation, health checks, and SLA reviews.; ; If a customer is dissatisfied, issues are escalated as follows:; • 1st level: Customer Support Manager; • 2nd level: Head of Operations; • 3rd level: CEO; Each level is given up to 10 business days to resolve before escalation continues.; ; Xledger’s SLA guarantees 99.5% minimum uptime. Actual performance consistently exceeds this, with a 10-year average of 99.97% and 99.99% achieved in Q3 2025. API availability and performance are fully supported, ensuring transparency and reliability.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Xledger’s implementation methodology is based on PRINCE2, ensuring a structured and transparent approach. Training and support are embedded throughout the project lifecycle, beginning at kick‑off and continuing beyond go‑live.; ; The aim of training is to give the Project Team multiple opportunities to gain sufficient knowledge of Xledger to make informed decisions. With the support of a nominated consultant — acting as the main point of contact — a series of design and configuration workshops ensures the right configuration to suit your needs. A training plan is agreed jointly between Xledger and the client to align with project objectives.; ; During implementation, customers receive tailored documentation for each module in accessible formats, alongside a dedicated test/sandbox environment to enable safe practice, configuration testing, and internal onboarding.; ; For the first two months after go‑live, Xledger provides enhanced ‘Hypercare’ support. This includes two days of onsite or online assistance, direct phone access to consultants, email helpdesk support, refresher training, detailed system discussions, and usage tips. A designated support member oversees weekly activities, conducting review calls to monitor progress and allocate tasks. Hypercare ensures a smooth transition but does not replace consultancy or additional training, which can be provided on an hourly basis if required.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • MPP
  • CSV
  • Markdown
• End-of-contract data extraction: Transactional data can be exported by authorised users via the Application (including Excel exports) or accessed programmatically via available APIs as documented. Self‑service extraction is supported. Where customers require additional extraction or retrieval of documents that cannot be exported directly, Xledger will provide those extracts (including PDF copies of stored documents) on written request, typically within 30 days of request. Any additional extraction work performed by Xledger Professional/IT Services will be charged; applicable fees will be set out in the Order or quoted in advance.
• End-of-contract process: The Xledger Customer Success Team and the customer will manage end‑of‑term contract options. If the contract is not renewed, notice must follow the Xledger Terms and Conditions. Any assistance or Professional Services will be chargeable at standard rates.; ; As part of Xledger’s exit process, clients may obtain copies of Customer Data. Xledger will certify non‑retention unless required by law. Customers can download all data in CSV format before termination for free. On request, Xledger can provide data in a structured, editable format on an encrypted memory stick for an agreed fee. ; ; An exit plan will be created with the Customer Success Team, supported by Operations where needed. ; ; The client is responsible for completing all operations before contract end, including identifying required data extractions, unless otherwise agreed.; ; In some cases Xledger also can offer chargeable ‘read‑only’ access for a required period.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We host release webinars and publish release notes to introduce new features and updates.; ; Our software includes searchable and online contextual help, and we conduct knowledge-sharing webinars to promote best practices and we store these in system. The in-system help is regularly updated to align with product changes, offering step-by-step guides with screenshots and/or videos for each process or function.; ; To supplement the help guides, Xledger also has a built-in ChatBot utilising Generative AI.; ; During implementation, we provide training documentation for each module or functional area and access to a learning management tool.; Please refer to our Zendesk portal for further self-service information:; https://xledgerukinternal.zendesk.com/hc/en-us/categories/4410305177234-Technical-a.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Xledger provides a mobile app that is accessible to all users of the system, with no additional cost or user setup required. The mobile app is available on android and IOS.; Today, the Xledger App supports the following functionalities:; Time recording; Raise/Approve POs; Expense Claims; Employee List Management; Basic user settings; Approve Timesheets; Approve Expense Claims; Approve Invoices; Approve Payments; Upload Attachments; Bank Balance Review; Upload Attachments; Bank Balance Review
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Xledger provides two APIs that our customers can use to both read and write data: a GraphQL API and SOAP web services.; To set up access to the API, users must have administrator rights in Xledger. API access is enabled by generating an API token within the application. This token can be configured with granular permissions, allowing access to specific areas of the API only, which helps ensure integrations are restricted to the data and functions they require. No additional technical setup is required within Xledger beyond enabling the token.; ; Changes are made through the API by calling the relevant endpoints. In the case of GraphQL, this is done using queries to retrieve data and mutations to create or update data. Mutations are sent in JSON format and require specific fields depending on the type of data being created or updated. ; ; The APIs are protected by rate limits to prevent excessive or uncontrolled usage. This means integrations may need to batch requests or control how frequently they run, particularly where larger volumes of data are involved. All requests are validated by Xledger, so if required fields are missing or data does not meet expected rules, the request will be rejected.
• API documentation: Yes
• API documentation formats:
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Xledger is a true cloud, multi‑tenant application designed to scale effortlessly with organisational growth. Auto‑scaling dynamically adjusts resources in real time, supporting over 120,000 global users and ensuring consistent performance even during peak demand. Our largest UK customers process 300,000+ transactions annually, with higher volumes in Norway, demonstrating proven scalability.; ; Resilience is guaranteed through dual enterprise‑grade data centres in Norway, mirrored HA clusters, and redundant internet connections. Databases are backed up every 15 minutes, file servers every 4 hours, with encrypted off‑site storage. Bi‑weekly restore testing underpins our DRP, guaranteeing an RPO of 15 minutes and RTO of 24 hours.

Analytics

• Service usage metrics: Yes
• Metrics types: We publish our quarterly uptime directly in the Xledger platform.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be extracted either via API (SOAP Web Services or GraphQL) or to xls file. When exporting to xls, users may specify which fields of data and for which time period they would like to extract, then extract the data with a single click. A static download can then be extracted as and when required.; ; Large exports of all customer data can be requested of Xledger as required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF (in some circumstances)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Availability is a primary focus for Xledger, and we continuously strive to deliver the highest possible uptime. Our Service Level Agreement (SLA) guarantees a minimum uptime of 99.5% for the Xledger application and APIs. In practice, performance consistently exceeds this commitment, with 100% achieved in Q3 2025 and a 10‑year average of 99.97%. Documentation covering rate limits, error handling, and maintenance schedules is available in the Xledger GraphQL guide and online at Xledger Support Service Terms.; ; Xledger provides quarterly reports on service levels, including uptime, ticket volumes, resolution times, and system health. These are reviewed in scheduled service delivery meetings with our Service Delivery Manager and relevant vendor staff to ensure transparency and alignment with customer objectives. Uptime and availability performance is also published directly in the Xledger system, with in‑system notifications provided to all users.; ; If availability falls below the guaranteed SLA threshold, customers are entitled to service credits or refunds as defined in Xledger’s General Terms and Conditions. In the event of disruption, we commit to providing alternative solutions until full service is restored. Our approach ensures minimum acceptable performance standards are maintained, safeguarding consistent service quality.
• Approach to resilience: Xledger is designed to deliver high resilience and operational continuity. Client data is securely stored in two enterprise‑grade external data centres located in Norway. As part of the European Economic Area (EEA), Norway follows the same GDPR standards as the UK, ensuring equivalent legal protections. Both centres are independently certified to ISO 27001 and undergo annual audits under ISAE 3402 Type II and ISO 27001, verified by third‑party auditors.; ; The data centres are equipped with redundant WAN links, conditioned server modules, and continuous system monitoring to maintain high availability and robust security. Infrastructure resilience is further supported by redundant power supplies, cooling systems, and multiple internet connections.; ; Xledger operates a comprehensive DRP. Continuous data mirroring ensures service continuity, with database backups every 15 minutes and file server backups every 4 hours. Backup files are securely stored offsite in separate physical locations. The DRP guarantees a Recovery Point Objective (RPO) of 15 minutes and a Recovery Time Objective (RTO) of 24 hours, ensuring minimal data loss and restoration within one working day. Full restore tests are conducted bi‑weekly to validate recovery processes.; ; Annual penetration testing and security audits further underpin resilience, ensuring Xledger remains secure, compliant, and highly available.
• Outage reporting: Outages are reported by email and by in-system notification. Xledger provides quarterly reports on service levels, including uptime, ticket volumes, resolution times, and system health. These are reviewed in scheduled service delivery meetings with our Service Delivery Manager and relevant vendor staff to ensure transparency and alignment with customer objectives. Uptime and availability performance is also published directly in the Xledger system, with in‑system notifications provided to all users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is assigned to users by an organisation's domain administrator only. The domain administrator assigns each user with their login details, defines which environments and entities they can access, and defines their access rights and permissions.; ; The domain administrator can assign, amend and revoke access as required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISAE3402
• Information security policies and processes: ISO 27001 demonstrate commitments to Information Security Management towards our customers. It shows that Xledger invests time and resources to have this certification and in our work with security. It provides us with a trusted framework to use in our Security Management work. It is an international standard known among our customers and shows our compliance with customers’ demands regarding security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: This information is part of our Information Security Policy. This is available on request subject to a non-disclosure agreement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: This information is part of our Information Security Policy and is available on request subject to a non-disclosure agreement.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Xledger is regularly scanned for vulnerabilities both by Xledger operations and a Third party. All server and services are monitored through Microsoft System Centre Operation Manager among other tools. We also have a third-party Incident Response Team to assist if we have a security incident.; In the event of an IT security incident, if there is a serious data breach involving a customer, we will contact either directly via the app or by email from our support team. We also aim to inform our customers ASAP within a 48-hour period, head of operations would be the main point of contact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Xledger operates a centrally managed incident management process involving Operations, DevOps, R&D and Support. We maintain predefined procedures for critical incidents, including downtime, application instability and GDPR‑related events, which trigger immediate escalation and a dedicated GDPR War Room. Users report incidents through the service portal, where critical updates and system status changes are published. All incidents are logged, monitored and handled cross‑functionally, with war rooms established if no resolution is identified within 30 minutes. Xledger provides incident notifications, application messages and, where required, formal Incident Reports detailing impact, actions taken and any GDPR‑related regulatory communication.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: HMRC

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 11%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 13%
• Between £2,500,001 and £5,000,000: 14%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: Sunday 10 September 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 1 March 2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bb621a95-8fc3-4080-9910-99502bac0a9b
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xledger.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.