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Emu Analytics Ltd

Emu's own applications setup, adaption, data analysis, training and support

Professional services relating to the bespoke implementation, integration and adaptation of Emu's own cloud-based data analytics and visualisation software solutions. Additional bespoke analytics consultancy in relation to the collection and preparation of client data for subsequent inclusion into Emu's software platforms.

Features

  • Solution implementation (Emu Software)
  • Solution adaptation (based on Emu Software)
  • Data integration into Emu software solution
  • UX adaption of Emu Software
  • Operational support of Emu Software
  • Location data analysis (for inclusion in Emu software)
  • User training for Emu Software

Benefits

  • Enables rapid implementation of Emu solutions
  • Ensures optimal implementation of Emu software
  • Provides confidence in the operation of Emu software
  • Ensure client / user knowledge of Emu software is maximsed
  • Assists in the client's data collection, preparation and analysis efforts

Pricing

£875 to £1,275 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.vilton@emu-analytics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 6 1 2 5 7 3 6 6 5 4 8 5 3 1

Contact

Emu Analytics Ltd Richard Vilton
Telephone: +447949215774
Email: richard.vilton@emu-analytics.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
On-site (typically half day max) training workshops on general use of our cloud-based analytics and visualisation software if required
Training is tied to specific services
Yes
Services the training service works with
FLO.W

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide functional testing against the application features and the flow of customer's data through the solution

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We provide third party support for the software services that we provide.

Where the software is deployed on a cloud tenancy under our jurisdiction, we also provide first and second level support at a baseline service level and factored into any pricing calculated for the specific implementation. Higher levels of support SLA are negotiable.

Service scope

Service constraints
Solution support is only available remotely although user training can be provided on-site

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response within 90mins on working days currently.
Weekend and UK holiday levels of support can be negotiated
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
We provide additional professional services support offering in relation to the technical needs involved in custom implementation, data integration and UX adaption of our software offerings.
Furthermore we can offer data analytics support in relation to assisting customers in the analysis of data assets that they wish to incorporate into our software.
Additionally we can provide in-person, on-site (within UK) training support in relation to the customer's intended usage of our software.

Note that third level support of our software is provided as part of the software licensing / subscription itself.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Emu Analytics has signed up to the UK SME Climate commitment as one of the "small business climate leaders across the UK" (https://businessclimatehub.org/) The company also undertakes self-funded work to assist with efforts for research and raising awareness on climate change in those areas which may not yet have been widely considered. An example of this is the research and paper the company published on "Wet Bulb: The temperature beyond human survival". The research and paper has been presented at a number of Geo-spatial conferences.

Covid-19 recovery

Throughout the COVID 19 pandemic Emu Analytics put in place operating procedures which allowed it to continue to operate at full capacity with no furlough claims. During this time the company also provided flexibility in the services delivered to those clients and organisations most dramatically affected both operationally and financially by the pandemic.

Tackling economic inequality

Emu Analytics supports all employees who wish to offer their services to organisations and charities delivering social benefit. The company has funded employee time and commitment to non-profit organisations such as those responding to humanitarian emergencies around the world with the provision of expert geospatial and data resources.

Equal opportunity

Emu Analytics is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Pricing

Price
£875 to £1,275 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.vilton@emu-analytics.com. Tell them what format you need. It will help if you say what assistive technology you use.