TECHNOLOGY TRANSFORMATION GROUP LTD

Managed Services

We work as your virtual team, embodying your values and embracing your culture. We offer a flexible, secure and cost-effective approach to managing your specific IT needs, allowing your internal team to focus on core business activities. Proactive monitoring and maintenance, helpdesk support, security management and issue resolution.

Features

• Desktop support
• Infrastructure management
• Application management
• Patching and maintenance
• 24/7 technical support
• Backup and disaster recovery
• Security and compliance
• User monitoring & alerting
• Service ticketing and issue resolution
• Service management reporting

Benefits

• Cost-effective IT management
• Simplified IT support
• Proactive issue prevention
• Enhanced application performance
• Reduced downtime
• Improved IT security
• Increased productivity
• Regulatory compliance support
• Scalable IT infrastructure

£650 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mehran.alborzpour@thettg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

461645385775709

Contact

Mehran Alborzpour
07949775566
mehran.alborzpour@thettg.com

Planning

• Planning service: Yes
• How the planning service works: 1. Business Analysis - We start by thoroughly understanding your business goals and challenges. This involves workshops, interviews, and analysing your current IT infrastructure. We'll identify your specific needs for cloud services, considering factors like scalability, security and workload 2. Design and Architecture - Based on the analysis, we'll design a tailored cloud solution that aligns with your business objectives. This includes selecting the most suitable cloud services (IaaS, PaaS, SaaS) and recommending specific cloud providers based on your needs. We'll create a secure cloud architecture that prioritises data protection and compliance with regulations. This involves security assessments and risk mitigation strategies 3. Migration Planning- We'll develop a comprehensive migration plan outlining the process of moving your data and applications to the cloud. This plan will consider various migration strategies and minimise downtime 4. Training & Support- We offer training programs to help the customer's team adapt to the new cloud environment and utilise the services effectively. We offer ongoing support that ensure assistance with troubleshooting, optimisation, and future scaling needs. Hybrid Cloud Options- We recognise that a hybrid approach might be suitable in some cases. Cost Optimisation- We'll analyse your potential cloud spending and identify opportunities for cost savings.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: 1. Tailored Training Solutions- We don't offer a one-size-fits-all approach. We start by assessing your team's current knowledge level and cloud environment. Based on this, we'll design a customised training program that aligns with your specific cloud platform (e.g., Azure, AWS) and chosen services (IaaS, PaaS, SaaS). 2. Diverse Training Formats- We cater to different learning styles by offering a variety of training formats, including: Instructor-Led Training (ILT), interactive sessions, ideal for in-depth learning and hands-on practice; Online Training Modules, self-paced online courses that provide flexibility; Workshops, focused sessions on specific services or functionalities, offering practical training and skill development. 3. Hands-on Learning- We believe in experiential learning. Many of our training programs incorporate hands-on exercises to allow participants to apply their knowledge and gain practical experience.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1. Assessment- We begin with a thorough assessment of your current IT environment 2. Tailored Migration Strategy- Based on the assessment, we recommend the most suitable migration strategy for your needs. This might involve: Lift and Shift: Moving existing workloads to the cloud with minimal modifications, ideal for initial phases. Refactoring: Optimising applications to leverage cloud-native features for improved performance and scalability. Rearchitecting: Completely rebuilding applications for a true cloud-based architecture, offering the most flexibility for long-term cloud benefits. 3. We Provide Secure and Efficient Migration Execution- We leverage robust migration tools and proven methodologies to ensure secure and efficient data transfer and application migration. This includes services like Azure Database Migration Service and Azure Site Recovery, minimising downtime and data loss risks. We prioritise data security throughout the migration process, implementing necessary safeguards to comply with relevant regulations. 4. Testing and Validation- We conduct rigorous testing and validation procedures to ensure the migrated applications and data function correctly in the new cloud environment, minimising post-migration issues 5. Ongoing Support and Optimisation- Our support doesn't end with migration. We offer ongoing assistance to help you optimise your cloud environment and provide training programs.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: 1. Collaborative Planning- We'll work closely with you to understand the functionality performance expectations. This initial phase involves defining clear testing objectives. Based on these goals, we'll develop a comprehensive QA and performance testing plan, outlining the scope of testing, tools to be used, and success criteria. 2. Leveraging Efficiency- We'll utilise testing tools to streamline the QA process. Our team will configure and manage these ensuring they effectively cover core functionalities of your application 3. Performance Testing Expertise- We'll conduct thorough performance testing to evaluate factors like response times, scalability, and stability under varying loads. This identifies bottlenecks, ensuring you can handle user traffic effectively. We use industry-standard testing tools and methodologies to provide comprehensive results and actionable insights. 4. Defect Management- We'll establish a clear process for identifying, documenting, and tracking defects discovered during testing. We'll collaborate with you to ensure timely resolution of these issues. Communication and transparency are key throughout this process 5. Pre-Deployment Confidence- Once testing is complete, we'll provide a comprehensive test report detailing the results, identified defects, and performance metrics. This report allows you to make informed decisions about deployment with confidence.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: 1. Cloud Architecture Design- We design a secure and scalable cloud architecture that meets your specific requirements and adheres to best practices. 2. Deployment and Configuration- We assist the deployment and configuration of your chosen cloud hosting or software services 3. Ongoing Management- We provide ongoing management services to monitor your cloud environment, optimise resource allocation, and address any technical challenges that might arise. 4. Software Services Supported- Infrastructure as a Service (IaaS), we can manage and optimise resources like virtual machines, storage, and networking; Platform as a Service (PaaS), we provide support for various PaaS offerings, including development tools, databases, and analytics services; Software as a Service (SaaS), we assist with integrating and managing third-party SaaS applications within your cloud environment. 5. Disaster Recovery and Backup- We design and implement disaster recovery and backup solutions to ensure business continuity in case of unforeseen events. 6. Security and Compliance- we offer security expertise to help you maintain a secure cloud environment and comply with data security regulations. 7. Performance Optimisation- We monitor and optimise the performance of your cloud-based applications and infrastructure.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide support 24/7 and 365 days a year. Typical First Response: 0-3 hours Typical Resolution Time: 0-5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We've conducted web chat testing sessions with assistive technology users to ensure our platform is accessible to all.
• Support levels: We have first, second and third line support plans. All support plans offer access to support engineers who can assist with technical troubleshooting and problem resolution.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our IT Managed Services contribute to fighting climate change by implementing energy-efficient solutions, virtualisation, and cloud computing. By optimising resource usage and reducing carbon emissions associated with traditional IT infrastructure, we promote environmental sustainability and support global efforts to combat climate change.

  Covid-19 recovery

  Our IT Managed Services facilitate businesses' adaptation to new norms. We offer remote support, security management, and virtual collaboration tools, ensuring continuity and resilience. By providing essential IT infrastructure support, we enable businesses to navigate challenges, recover and thrive in the post-pandemic landscape.

  Tackling economic inequality

  Our IT Managed Services play a role in tackling economic inequality by providing affordable and accessible IT support to businesses of all sizes. By offering comprehensive solutions for IT infrastructure management and support, we empower small businesses and not-for-profit organisations compete effectively in the digital world, contributing to economic inclusivity and empowerment.

  Equal opportunity

  Our IT Managed Services promote equal opportunity by providing comprehensive IT support accessible to businesses of all sizes and backgrounds. We ensure that organisations have access to the same high-quality IT infrastructure management and support, regardless of their resources, fostering a level playing field and promoting equal opportunity for success.

  Wellbeing

  Our IT Managed Services prioritise client and employee wellbeing by ensuring reliable and secure IT infrastructure. With proactive monitoring, robust cybersecurity measures, and responsive support we reduce stress and promote a healthy work environment. By enabling smooth operations and minimising downtime, we support client and employee morale and overall wellbeing.

Pricing

• Price: £650 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mehran.alborzpour@thettg.com. Tell them what format you need. It will help if you say what assistive technology you use.