Planet eStream

Planet eStream

Planet eStream is a unified media platform offering a secure video on demand media library with tools to create interactive video based learning resources. It also features TV and radio recording, an archive of over 2,000,000 programmes, live streaming and lesson/lecture capture, photo management and archiving and comprehensive digital signage.

Features

• Media Library for storing and sharing videos, images and more
• Authentication, SSO and granular permissions providing platform security and control
• Produce video-based learning resources including Interactive Videos and Virtual Classes
• Create interactive video-based quizzes, edit videos, create chapters and more
• Record TV and radio programmes from over 80 Channels
• Access a library of over 2million TV and radio programmes
• Add content from the BBC Digital and Shakespeare Archives
• Integrations with VLE’s, Microsoft Teams, Google Classroom and more
• Centrally managed digital signage
• Simple to use live streaming and lesson/lecture capture tools

Benefits

• Achieve GDPR goals with a secure platform for media management
• Compliment teaching by creating engaging video-based learning resources
• Enhance remote learning with 24/7 access to your media
• Deliver remote lessons live and upload them for on-demand viewing
• Support modern teaching methods such as flipped and blended learning
• Evaluate student understanding through interactive videos with built-in analytics
• Reinforce learning objectives with great curriculum relevant TV resources
• Enhance VLE course pages with video-based learning resources
• Boost communications with engaging, cost effective digital signage
• Increase engagement by live streaming key events

£1,569 to £31,495 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthewh@planetestream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

462227435092140

Contact

Matthew Hastings
01274 713400
matthewh@planetestream.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Accessible from desktop, tablet and mobile devices running
  • Windows 8.1 - 10, MacOSX 10.10 or later
  • IOS 10 or later and Android 4.0 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support Helpdesk Services are available between 8.30am and 5.00pm BST/GMT Monday to Friday, excluding English public holidays and 24th December to the first working day after 1st January.; Each request for support is ticketed on our support ticketing system and is prioritised dependent on the severity of the issue reported. We do however ensure that we respond to all requests for support within 4 working hours. ; When logging a call, please make it clear if it is a serious incident and also if the incident specifically involves Data Protection or Security issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All customers receive the same high level of support commitment with response times prioritised based on severity and urgency. Planet eStream support services are included in the annual price for all levels of subscription purchased. Support provision is subject to our service level agreements which are available on request.; ; Each customer has access to a technical account manager and a cloud support team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated Planet eStream Project Manager is allocated to the key contact at the organisation. A technical webinar is arranged in the first instance to configure the platform to suit requirements. This session includes set up of authentication/SSO and third party plugins such as VLE integrations. Once, set up, a roll out plan is discussed and implemented including arranging webinar based or onsite training requirements for end users. A whole host of additional training resources are available to assist with roll out and on-boarding requirements. We offer a free dedicated training portal called Planet eStream Academy available via our website. All training resources can be accessed here including; a full monthly webinar programme, on demand video based training courses, PDF walk through guides, a certification programme and one to one masterclasses that can be requested with a product specialist.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If the contract is terminated, the Customer’s data will be retained on the hosted platform for a period of 60 days from the expiry of the agreement to allow the Customer enough time to export their media from the Supplier’s hosting platform if desired. After this period, the Customer’s data and media will be automatically deleted by the Supplier.
• End-of-contract process: The customer's right to use the Software shall cease and the access to the software will be automatically disabled. Access will be granted by the Supplier for export of the Customer’s media by the Customer for a period of 60 days.; ; If the Customer requires any assistance in connection with export of media, they shall be entitled to purchase such services at the Supplier’s then current rates.; ; At any point during the 60 day period, the Customer can change their mind and request that the agreement is re-activated at the renewal price applied by the Supplier and Commencement of the agreement would be back-dated to the expiry date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All features are accessible using supported browsers on mobile devices
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Planet eStream has a responsive interface meeting accessibility standards. It also enables features to be accessed on any device with a compatible web browser.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: In house testing using both standard automated accessibility assessment tools and manual protocol
• API: Yes
• What users can and can't do using the API: The Planet eStream API provides third party platforms with Planet eStream search results and links to Planet eStream media resources.; API usage is configured using the Administration service interface.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: System administrators can customise many aspects of the overall look and feel of the user interface presented to their end users. This includes the addition of logos, banner images, colour scheme, language and category icons.; ; End users are able to personalise their own specific user page and change the interface language.

Scaling

• Independence of resources: Planet eStream is hosted on the highly scalable and resilient Microsoft Azure cloud services infrastructure. Resource usage metrics are constantly monitored and rapid scaling of compute, SQL database and storage resources takes place automatically to accommodate variations in service demand.; ; Each customer has their own web site instance which allows custom configuration as necessary and each customer has their own individual Microsoft Azure SQL database, hosted under Microsoft’s Azure SQL Database service, which is not accessible to, or referenced by, other eStream customer instances.

Analytics

• Service usage metrics: Yes
• Metrics types: Planet eStream makes service metrics available to authorised users via the Statistics section in the standard user interface. A wide range of reports can be generated, relating to media content published to the system, user activity including logins, viewing, uploading and downloading of media, Quiz activity,frequency of search terms etc. ; ; The customer's authorised Administrators can access overall storage and bandwidth usage for the service in the central administrative console of the platform.; ; Planet eStream supports Google Analytics integration , which can be configured by the customer's authorised Administrators.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The web interface includes tools to search and list the media content stored on the system and export reports. Media content can be downloaded via a download link subject to permissions granted by system administrators. ; ; Metadata can be exported to assist with Data Protection and GDPR subject rights obligations.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • MP4 and other native document and media formats
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: A minimum of 99% availability for the whole Service in normal hours. Normal hours are classed as Monday - Friday, 06:00 to 21:00 GMT/BST.; ; Service credits are excluded from our contractual terms and service level agreement, but would be considered on a case by case basis.
• Approach to resilience: Planet eStream Cloud Services are hosted on Microsoft Azure cloud service infrastructure.; ; The Planet eStream Hosted Infrastructure guidance document providing full details is available on request.
• Outage reporting: The Planet eStream cloud service status is continually monitored using automated procedures. Alerts are reported to the cloud architecture team via push notifications and a telephone alert system.; ; Customer notification of unscheduled outage within normal hours is via email alerts to nominated system administrators and public domain via social media.; ; Customer notification of planned maintenance within normal hours that would involve outage is communicated in advance via email and in-platform notification system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Cloud Hosted services is locked down by Microsoft Azure Firewall configuration. Planet eStream application and service management is limited by granular access control to the customer's authorised administrators and authorised Planet eStream technical staff.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: 14/07/2021
• What the PCI DSS doesn’t cover: Planet Enterprises Ltd is not covered under PCI DSS certification for online purchases of Planet eStream or other products/services and does not offer an online purchase option via credit card.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: CREST Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We do not operate under a formal IT Governance Framework such as COBIT, AS8015-2005, ISO/IEC 38500:2008, but always strive to operate in line with organisational and IT security best practices.
• Information security policies and processes: Planet eStream conducts its business with regard to the main principles pertaining to Operational Security which we classify as: ; • Identifying sensitive data that we hold or process ; • Identifying possible threats to the security of this information. ; • Analysing security holes and other vulnerabilities. ; • Appraising the level of risk associated with each vulnerability detected. ; • Putting appropriate countermeasures in place.; ; Information security policies are reviewed regularly at board level and relevant information and updates communicated to all staff as appropriate in a timely manner following board and senior management meetings.; The Planet eStream cloud platform is designed to enhance data security by ensuring separation of each customer’s media content and other file storage, metadata and individual site configuration data. Each customer has their own web site instance which allows custom configuration as necessary and each customer has their own individual Microsoft Azure SQL database.; ; Planet eStream has Cyber Essentials certification and documents information security policies as part of this process.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are tested in house and major version updates are also tested under beta release conditions on dedicated test SaaS platforms, before official release to the Planet eStream Cloud Platform customers. ; Internal development servers are assessed prior to production system changes using appropriate software applications, such as NMap (including intense scanning options) and OWASP ZAP to check website modifications. Service update status is tracked by automated monitoring checks, coded and implemented by the development team as part of the change process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Planet eStream is committed to operating in line with industry best practices and is Cyber Essentials certified.; Potential threats are identified by regular vulnerability scans and Web Application PEN tests provided by ISO 27001 and Crest accredited Third Party external companies. Any mitigating actions are taken immediately and patches are deployed in a prioritised time frame dependant on level of severity and risk . ; Azure cloud servers are updated using Azure Update Management via Azure Automation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Extensive custom error and incident logging and reporting is built into the Planet eStream cloud platform. Planet eStream technical team members and development staff are automatically alerted about security threats via email and SMS push notifications. All non-standard operation reports or indications of unusual activity are investigated on our highest priority basis (within 1 working hour).; Planet Enterprises Ltd's policy is for all server, firewall and service logs to be retained for a minimum of 100 days.
• Incident management type: Supplier-defined controls
• Incident management approach: If a potential security incident is detected by the Protective Monitoring implementations indicated above, this is investigated as a matter of highest priority. Mitigating actions are taken immediately and any Data Protection implications will be reported in line with GDPR and other Data Protection legislation obligations.; Planet Enterprises maintains a record of all cloud services customers and their contact details in its GDPR audit register. This allows for rapid communication to be made if a data breach were to be discovered or suspected. Major incident reports are provided via email to designated contacts.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  All Planet eStream Cloud hosting uses Microsoft Azure datacentres in the EU. Key to our choice of Azure for hosting, is their commitment to environmental issues. ; ; Microsoft have made the following commitments. ; ; • Carbon – 100% renewable energy by 2025; • Water – Water-positive by 2030; • Waste – Zero-waste certification by 2030; • Ecosystems – Net zero deforestation for new construction
• Tackling economic inequality:

  Tackling economic inequality

  Planet eStream pays all employees at least the Real Living Wage as set out by the Living Wage Foundation, which is £9.90 per hour based on our location in Bradford, West Yorkshire. ; ; Additionally, all Planet eStream employees have a minimum contract of at least 16 hours per week and in absolutely no circumstances are zero hours contracts in place. ; ; Planet eStream does not have a gender pay gap. Where employees are undertaking similar roles, have the same level of experience, and work the same contracted hours, pay rates are the same.
• Equal opportunity:

  Equal opportunity

  Planet eStream is an equal opportunities employer and also a member of the Disability Confident Committed scheme – registration number DCS029436.; ; Per the requirements of the Disability Confident Scheme, we commit to:; • Ensure our recruitment process is inclusive and accessible; • Communicate and promote vacancies offering an interview to disabled people who meet the minimum criteria for the job ; • Anticipate and provide reasonable adjustments as required ; • Support any existing employee who acquires a disability or long-term health condition, enabling them to stay in work ; • At least one activity that will make a difference for disabled people; ; Planet eStream does not have a gender pay gap. Where employees are undertaking similar roles, have the same level of experience, and work the same contracted hours, pay rates are the same.
• Wellbeing:

  Wellbeing

  Planet eStream offer all employees 1 day of paid time off for volunteering. All employees are encouraged to take this annual day to spend time volunteering for a cause that is close to their heart.; ; This paid day for volunteering is in addition to the standard 24 days + bank holidays that all employees receive as their annual holiday allowance. ; ; All employees are part of our people’s choice award, allowing employees to recognise a co-worker who made things easier or more enjoyable by going above and beyond to support team members, assist customers or generally make Planet eStream a better place to work. ; ; The award is drawn quarterly, and recipients receive a free two-night stay over a weekend plus airfare for two to use anywhere in Europe. They are also awarded £500 spending money. A cash alternative is available during the pandemic.

Pricing

• Price: £1,569 to £31,495 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 30 day access to trial platform following a web demonstration with a Planet eStream product specialist.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthewh@planetestream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.