GREEN LEMON COMPANY LTD

OutSystems consultancy and solutions delivery

GLC provides services supporting and procuring the OutSystems low-code platform, including; Consultancy, Procurement, Proof of Concept Workshops, Training, Knowledge Transfer, Blended Teams, Outsourced Development, Project Delivery Management, Business Analysis, UX, Testing & Support. Professional Services Group based in UK. Providing Vulnerability & Penetration Testing Automation and related cyber-security services.

Features

• Real-Time BI Dashboards
• Advanced Predictive Analytics (AI/ML)
• Geospatial Data Visualization
• Seamless Data Integration (The "Forge")
• Automated Data Pipeline Orchestration
• High-Performance Analytical Processing

Benefits

• Monitor business KPIs instantly
• Quickly manage performance on the move
• Proactively anticipate customer trends

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@greenlemoncompany.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

462854692013187

Contact

Matt Thompsett
0791 264 2603
commercial@greenlemoncompany.net

About your service

• Service categories:

  PaaS

  Analytics and Business Intelligence

  • Business Intelligence
  • Advanced Predictive Analytics
  • Location and Geospatial data management and analytics

Service scope

• Service constraints: If installing OutSystems on self managed infrastructure then Windows Server & Microsoft SQL Server 2019 or greater must be used.
• System requirements: OutSystems Platform License
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: P1 (Urgent). Within 1 Hour; P2 (High). Within 2 Hours; P3 (Medium) Within 4 Hours; P4 (Low) within 8 hours.; ; Support on weekends avaialble on request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We operate on a fixed cost support package. Clients buy a set number of support hours that are useable across a number of number of different resources, e.g. development, Business Analysts, Project Managers, testing & account managers / support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding and Enablement Strategy; ; We ensure a seamless transition to the OutSystems PaaS through a multi-tiered onboarding framework designed for both technical proficiency and operational independence.; Training and Certification; ; As an accredited OutSystems training partner, we provide more than just basic tutorials. We offer structured, hands-on learning paths—available both online and through instructor-led sessions—tailored to different personas. This includes specialized tracks for developers to master low-code patterns and administrators focused on platform governance and infrastructure management.; Comprehensive Documentation; ; Users have access to a centralized repository of bespoke user guides and technical documentation. These resources cover end-to-end workflows, ensuring that both business users and IT staff have a clear "source of truth" for troubleshooting and best practices.; Environment Readiness; ; Our unique value lies in our enablement model: we guide clients through the initial setup of their own development environments. By combining high-quality documentation with expert-led "bootcamps," we empower your internal teams to begin building and deploying enterprise-grade applications immediately, ensuring long-term autonomy and a faster return on investment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data Portability and Exit Strategy; ; We provide a clear, risk-mitigated path for data and application extraction at the end of a contract, ensuring our clients never face "vendor lock-in."; Application Detachment; ; OutSystems is unique in its "no lock-in" architecture. Upon contract termination, the platform provides a documented Detachment Process. This allows for the extraction of the application’s source code as a standard Microsoft .NET solution. Once detached, these applications can be compiled, hosted, and maintained in a standard industry-compliant environment independently of the OutSystems platform.; ; Data Extraction; ; The underlying data remains the property of the client. We utilize several methods for extraction depending on the volume and destination:; ; Direct Database Access: For high-volume migrations, we facilitate direct access to the SQL Server or Azure SQL database.; ; API-led Extraction: We can build custom REST/SOAP integration layers to stream data to external warehouses.; ; Assisted Migration: Green Lemon Company provides expert consultancy to manage the end-to-end detachment. We assist in mapping schemas, ensuring data integrity during the transfer, and verifying that the detached applications are fully operational in the new target environment.
• End-of-contract process: Upon the conclusion of a contract, we initiate a structured Offboarding Phase. This ensures all intellectual property—including application source code and relational data—is successfully transitioned to the client's control via the detachment process previously described.; Included in the Contract Price; ; The standard contract price is an all-inclusive subscription for the OutSystems PaaS, covering:; ; Platform Licensing: Access to the full development environment and runtime.; ; Infrastructure & Hosting: Highly available cloud environments including automated patching, security updates, and backups.; ; Standard Support: Access to technical support and platform documentation.; ; Core Enablement: Basic online training paths and accreditation guidance.; ; Additional Costs; ; To maintain flexibility, certain specialized services are handled as separate engagements:; ; Professional Services: Custom application development, architectural reviews, or bespoke UX/UI design by Green Lemon Company consultants.; ; Advanced Training: On-site "bootcamps" or tailored training sessions beyond the standard accredited curriculum.; ; Managed Services: Ongoing application-level maintenance, 24/7 proactive monitoring, or functional enhancements post-launch.; ; Extended Storage: Usage beyond the standard database and file storage tiers allocated within the base PaaS agreement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: We offer bespoke software development as part of the PAAS offering allowing users to customise the interface to their applications.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: JAWS, Dragon
• API: Yes
• What users can and can't do using the API: OutSystems provides a robust ecosystem of APIs designed to extend application functionality, manage infrastructure, and integrate with external systems. These tools are categorized into several key areas:; Core Logic & Workflow; ; The BPT and Processes APIs allow developers to programmatically manage business workflows and access underlying data models, while the EPA TaskBox API customizes the end-user task interface.; Integration & Data; ; This is a major pillar, featuring specialized APIs for REST, SOAP, and SAP extensibility. The BinaryData and HTTPRequestHandler APIs provide granular control over data formats and web requests. For data management, the DbCleaner and PlatformRuntime APIs facilitate database maintenance and dynamic connection switching.; Infrastructure & Security; ; LifeTime APIs enable DevOps automation, managing deployments, environments, and IT users. Security is bolstered by the Sanitization and PasswordUtils APIs, which protect against code injection and handle cryptographic storage.; User Experience & Monitoring; ; Client-side behavior is managed via JavaScript and Preloader APIs, allowing for custom mobile events and resource pre-fetching. To ensure application health, the PerformanceMonitoring and Asynchronous Logging APIs track user experience metrics and system events.; ; Utility tools like the Text and Emails APIs further streamline common tasks, ensuring developers can build highly customized, enterprise-grade applications.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: Yes
• Command line interface compatibility: Windows
• Using the command line interface: For self hosted versions of the OutSystems O11 platform there is a limited command line interface that can be used to update and modify the platform.

Scaling

• Independence of resources: Infrastructure Isolation and Performance Guarantees; ; We eliminate the "noisy neighbor" risk common in shared cloud environments by utilizing the OutSystems Dedicated Cloud architecture. Unlike traditional multi-tenant SaaS platforms where users share the same compute resources, our PaaS model provides each client with dedicated, logically isolated infrastructure.; ; Every client is provisioned within a unique Virtual Private Cloud (VPC). This includes dedicated virtual servers, separate database instances, and private storage that are never shared with other customers. This architectural silo ensures that high demand or traffic spikes from other platform users have zero impact on your application’s latency, throughput, or availability.
• Usage notifications: Yes
• Usage reporting: Email
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Number of active instances
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: OutSystems

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

• What’s backed up:
  • Virtual Machine backups
  • Full Database backups
  • Differentiaal Database backups
• Backup controls: Backups of environments are backed up daily, this includes all code, data and platform configuration. The schedule of backups is dependent on support taken with OutSystems. ; ; At a minmimum the RTO and RPO is 24 hours, this can decrease to as little as 15 minutes (RTO) and 1 minute (RPO) should high availability be selected. Backups are stored according to data residency policies specified at contract start.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a robust Service Level Agreement (SLA) designed to support mission-critical enterprise applications. Our primary commitment is a monthly uptime percentage of 99.9% for all production environments hosted on the OutSystems PaaS.; ; High Availability Architecture; To increase the availability, there is an optional high availability offering. ; ; This guarantee is supported by a resilient, cloud-native architecture. We utilize High Availability (HA) configurations, including redundant front-end servers and database mirroring across multiple availability zones. This ensures that even in the event of a localized hardware failure, traffic is automatically rerouted to maintain service continuity without manual intervention.
• Approach to resilience: This is available on request.
• Outage reporting: Public Dashboard and Real-Time Visibility; ; Real-time status is provided through the official OutSystems Status Dashboard (status.outsystems.com). This public-facing portal tracks the health of all global regions, core platform services, and build systems. It includes a detailed incident history and scheduled maintenance windows.; ; Automated Alerts; ; For proactive notification, users can subscribe to direct alerts. This includes:; ; Email & SMS: Immediate notifications whenever an incident is created, updated, or resolved.; ; RSS & API Integration: The status dashboard provides RSS feeds and a JSON-based API, allowing your IT operations team to programmatically ingest platform health data directly into your internal monitoring tools.; ; Managed Proactive Monitoring; ; Beyond global platform status, Green Lemon Company utilizes the platform’s built-in LifeTime and Service Center analytics to monitor your specific environment’s health. We can configure custom thresholds to trigger alerts via Slack, Jira, or ServiceNow, ensuring that any application-specific performance issues are identified and reported to your stakeholders before they impact end-users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is strictly controlled through a granular, role-based permission model. We enforce the principle of least privilege, ensuring users only access resources essential to their specific functions. These permissions are not static; they undergo mandatory reviews triggered by any change in a user's role, organizational position, or project assignment.; ; Furthermore, all security clearances are re-validated upon status changes to prevent privilege creep. Beyond event-driven updates, we conduct formal bi-annual assessments. This dual-layered review process ensures that access rights remain aligned with current operational requirements and security clearances, maintaining a hardened and compliant environment throughout the year.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security framework is fundamentally aligned with ISO 27001 and Cyber Essentials Plus standards, ensuring a robust posture across the OutSystems PaaS ecosystem. We maintain comprehensive policies covering information security, device encryption, and mandatory security awareness training for all personnel.; Reporting Structure and Governance; ; Our reporting structure is divided into two primary streams to ensure continuous oversight:; ; Passive Reporting: We utilize automated remote observation and centralized logging to perform regular compliance checks. This includes verifying that all devices meet security baselines, software is patched to current versions, and staff have completed required training modules.; ; Active Reporting: This stream handles high-impact activities, including formal auditing, regular testing of Business Continuity Plans (BCP), and a structured Incident Management process to address emerging threats.; ; Policy Enforcement and Assurance; ; To ensure these policies are strictly followed, we employ Active Intelligence and automated guardrails. Within the OutSystems environment, we enforce Role-Based Access Control (RBAC) and utilize the AI Mentor System to prevent security regressions. Regular internal and external audits validate our controls, ensuring that our technical operations consistently mirror our documented security commitments. This dual-layered approach provides a transparent audit trail, ensuring accountability at every level of the organization.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We use OutSystems LifeTime for centralized lifecycle management. Every component is automatically versioned and tracked from development to production, providing a transparent, immutable audit trail of all modifications.; Security is governed via the AI Mentor System, which performs automated static analysis to identify vulnerabilities (like SQL injection) before deployment.; During development we also employ an advanced automated test suite to check the security, accessibility, performance, technical debt and functionality of delivered software and components.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management combines the OutSystems security framework with our orchestration tool, Zest. We gather threat intelligence from NIST (NVD), CVE databases, and the Cloud Security Alliance to proactively assess risks.; ; We perform automated SAST/DAST scanning and use the AI Mentor System to identify high-risk code patterns. Critical platform patches are deployed automatically by the OutSystems Cloud, often within hours. For application-level threats, Zest prioritizes remediation workflows, enabling our team to deploy security fixes rapidly through automated CI/CD pipelines, minimizing exposure while maintaining service stability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: OutSystems provides 24/7 protective monitoring via its dedicated Security Operations Center (SOC). Compromises are identified using multi-layered detection: IDS/IPS for network traffic, WAF for blocking OWASP threats, and SIEM analysis to spot anomalies like credential stuffing.; ; Upon detection, the CSIRT initiates a formal response: isolating environments, blocking malicious traffic, and conducting automated forensics. This proactive framework ensures that infrastructure-level threats are neutralized rapidly, maintaining the integrity and availability of hosted applications.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We employ pre-defined incident management processes for common events to ensure rapid, consistent resolution. Users report incidents via our centralized ticketing system or through direct communication with dedicated account personnel.; ; Following resolution, we provide comprehensive PDF incident reports. These formal documents detail the reporter, specific incident findings, a full impact assessment, and any affected clients. Crucially, the report includes a detailed Root Cause Analysis (RCA), a chronological timeline of events, and all parties involved. This structured approach ensures complete transparency, enabling stakeholders to understand the mitigation steps and long-term preventative measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: Each organisation's applications run on their own dedicated infrastructure, hosted on either AWS, Azure, private cloud or self managed infrastructure. When provisioning the underlying infrastructure Hyper-V technology will be used to isolate environments from each other. ; ; OutSystems also has multi-tennanting capabilities built into the platform and extensive roles based access control can be employed to further isolate and safeguard applications and data.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Data centers where the OutSystems platform are hosted under AWS and Azure datacenters which are compliant with the EU code Energy Efficient Datacenters.

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Users can sign up for a free personal version of OutSystems. The free version has some limitations in terms of application object count, the number of users it supports, data storage, and the level of support available.It cannot be used for production.

Discount

• Provide your minimum discount applicable to your baseline prices: 18%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Private Cloud

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  We have detailed rate cards available within the Services we have applied for under G-Cloud 15. The document is entitled G-Cloud 15 Pricing 2026 and contains UK and Offshore Rates.

  -

  Minimum Discounting

  18%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Platform license costs and hosting services charges may apply. There may also be additional charges raised by remediation of customers' API or other 'endpoints' if needed in order to provide the service/s. Expenses will always be separate and mutually agreed.

  -

  Additional sources of cost reduction

  Advance bookings and regular support contracts attract additional cost advantage.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: We have detailed rate cards available within the Services we have applied for under G-Cloud 15. The document is entitled G-Cloud 15 Pricing 2026 and contains UK and Offshore Rates.
• Minimum Discounting: 18%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Platform license costs and hosting services charges may apply. There may also be additional charges raised by remediation of customers' API or other 'endpoints' if needed in order to provide the service/s. Expenses will always be separate and mutually agreed.
• Additional sources of cost reduction: Advance bookings and regular support contracts attract additional cost advantage.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  OutSystems

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 7f5a57ac-665b-4e19-bb8e-18185f170295

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@greenlemoncompany.net. Tell them what format you need. It will help if you say what assistive technology you use.