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TSO - The Stationery Office

MarkLogic Migration and Application Support

TSO is an official MarkLogic partner, offering hosting and support for MarkLogic, the leading ACID-compliant, Enterprise-class, NoSQL database. TSO’s team of MarkLogic specialists provides configuration, application and integration support services. We also provide planning, data modelling, data migration, data cleansing, user training and other ad hoc MarkLogic consultancy services.

Features

  • TSO is an official MarkLogic partner
  • Full range of support services are available
  • NoSQL database publishing
  • Schema-less database applications
  • Data modelling
  • Semantic technologies
  • Data migration and cleansing
  • Related services are charged as per the SFIA rate card

Benefits

  • Experienced support team with several MarkLogic specialists
  • XML, JSON and semantic data formats supported
  • MarkLogic application support available
  • Fully integrated with our MarkLogic hosting service

Pricing

£350 to £1,500 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tsobidteam@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 6 3 0 1 1 5 7 5 9 7 5 3 5 1

Contact

TSO - The Stationery Office Bid Team
Telephone: 07548372034
Email: tsobidteam@williamslea.com

Planning

Planning service
Yes
How the planning service works
Using our discovery service.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Using our discovery service.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Using our discovery service.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Using our discovery service.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Using our discovery service.

Service scope

Service constraints
No.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
To be discussed.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
To be discussed.
Support levels
To be discussed.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
02/04/2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 22301

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.
Our climate change commitments include:
Developing and establishing sustainable, inclusive and digital practices for the future.
Using cloud hosting solutions for more efficient use of computing resources.
Annual social value reports.
Robust supplier onboarding policies and procedures.
Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

Equal opportunity

TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.
Our equal opportunity commitments include:
Employing a User-Centred Design (UCD) approach to service development.
Ensuring accessibility of our products and services.
Robust supplier onboarding policies and procedures.
Policies that explicitly prohibit discrimination and initiatives that encourage diversity.
Mandatory Diversity, Equity and Inclusion and Anti-harassment and discrimination training
Modern slavery statement and policies.
Diversity data monitoring.
Disability confident employer.
An Employee Assistance Programme and Employee Benefits Scheme to provide support for employees.
Flexible working arrangements.
Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

Wellbeing

TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.
Our wellbeing commitments include:
An Employee Assistance Programme and Employee Benefits Scheme to provide support for employees.
Flexible working arrangements.
Positive promotion and reward for socially beneficial and responsible behaviour.
Employing a User-Centred Design (UCD) approach to service development.
Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

Pricing

Price
£350 to £1,500 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tsobidteam@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.