Mitra Innovation

Cloud application design, development and testing

Mitra specialises in digital innovation and cloud transformation, offering expertise in cloud application design, engineering, and maintenance.
We excel in software architecture, mobile, web,UX, back-end design, and development. We provide comprehensive solutions through software development, system integrations, data engineering, analytics, AI, quality engineering, test automation.

Features

• Understand the client's business objectives and develop a product roadmap
• Facilitate requirements finalisation workshops
• Software design and development
• Mobile and web application design and development
• Back end and front end design and development
• System Integration, data engineering, analytics and AI
• Quality Engineering and test automation (Selenium, Karate, Gauge, etc.)
• .NET, Java, Node JS, React JS, GCP, Python, WSO2, Azure
• Refer Mitra's Supplier Service Definition Document
• Provide post implementation support

Benefits

• Helps Business to become future ready
• Expand monetisation avenues by offering additional services to the customers
• Increase Customer reach and volume
• Improve end customer experience
• Reduce manual intervention and effort
• Enable scalability by increasing maintainability and reusability of systems
• Use AI frameworks, analytics frameworks as applicable for the solution
• Post production maintenance support
• Optimizations through automation (UI, test, workflow)
• Post production maintenance support

£210 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

463432899953832

Contact

Ashok Suppiah
07917508319
accountcreation@mitrai.com

Planning

• Planning service: Yes
• How the planning service works: Mitra works with our customers to understand their current challenges, drivers, and objectives for cloud hosting and cloud software, and based on this, we will provide architectural and technical planning and guidance. Mitra will support the planning process by coming up with a comprehensive technical roadmap with our recommendations for the approach and tools.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Requirements identification, analysis and developing the product roadmap
  • Facilitate for architecture planning sessions
  • Application design for UI/UX, wire mockups
  • Project and programme management
  • Infrastructure planning
  • Planning for middleware and other integration services and consultation

Training

• Training service provided: Yes
• How the training service works: Mitra's cloud expert team provides consultation and training on industry best practices and approaches for cloud engineering and cloud hosting.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Application services
  • Technology products (Azure, AWS, Azure)
  • Workflow Automation (Creatio)
  • Middleware solutions (WSO2, Boomi)
  • Automation tools (Selenium, Browser Stack, Karate, Gauge, Appium)
  • CI/CD tools - Jenkins, AWS, Azure
  • Others-Prometheus, Grafana, AWS CloudWatch, Docker
  • Others-Jira, Confluence, Slack, Figma, Azure Boards

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Mitra will engage in understand the current deployment and the objectives of the migration requirement and then provide the best approach to migrate existing assets to the cloud with minimal impact to existing business processes. Key considerations such as security, compliance, completeness of data and features will be factored in the migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • AWS
  • GCP

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Mitra has a practice dedicated to independent validation of software testing. Mitra will work from the initial requirement phase to design the testing to ensure that the risks involved in the software are mitigated. Testing conducted will include functional testing, security testing, performance testing, API testing, and data migration testing. These tests will be conducted using tools for test automation like Selenium, Jmeter, LoadRunner, Browser Stack, etc. ; ; Mitra also will use AI based testing tools such as Rainforest and many other latest Low-Code testing tools and frameworks.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: ISTQB

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mitra provides maintenance support for cloud hosting and software. Mitra will work with the third-party organisations on the patch updates, follow up on the product defects. Maintain the platform, monitor the platform and implement service improvements to optimise the infrastructure, jobs, etc. Mitra provides entire managed services as specified in the Service Description for large array of technologies as specified in Service Definitions.

Service scope

• Service constraints: Mitra is a UK based software services company, while our primary engineering center is located in Sri Lanka to optimise our costs. We operate in a offshore and onshore model, depending on our customers requirements. Mitra is able to provide onsite support on request made by the client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1. Critical (Business impact of the Fault is immediate and major, use of the service is not possible and no workaround exists) -SLA is 15 minutes; ; 2. High (The business impact of the fault is immediate and major, but a business or technical workaround has been put in place. - SLA 25 minutes.; ; 3. Medium(Business impact of the Fault is low. The services are not severely impacted because an acceptable workaround exists)- SLA 45 minutes; 4. Low - Fault is causing some inconvenience to the End User- SLA 55 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: There are two support levels (Level 2 and Level 3); ; Level 2 - Application Support Provides technical support for Production Systems / Applications / Websites Triage with Development team and other stakeholders to identify the root cause of issues in the system and to resolve them Deploy code/solution in Production systems while adhering to Change Management Processes Monitor the system and highlight if any potential risks or issues identified Level 3 - Development & QA Level 3 Development team that deals with more in-depth technical problems. Typically performing defect fixes, research and developing new solutions for client needs. QA team that deals with maintaining quality deliverables Manual Testing, Automation & Defect management All support projects will have a technical account manager and will conduct monthly service reviews with buyer. Support will cost based on the location the support is required (UK or offshore).

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WSO2, Creatio, Boomi, Microsoft, AWS, GitLab

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mitra drives many initiatives that help our environment (ie. employee pledges to not use plastics within work place, Converting facilities to operate on soloar energy, etc.) We are tracking our ESG goals through tools and have a goal to become net zero by 2025.

  Equal opportunity

  Mitra believes in equal opportunity for all our employees and in gender equality. with over 30% of our staff being female including the CEO. We are a member of Diversity Collective Lanka, an organisation dedicated towards creating gender diversity and equality.

  Wellbeing

  Mitra encourages a work-life balance for our employees and carries out multiple initiatives to help our employees. We allow a hybrid approach to work location, weekly entertainment events, annual parties, gym facilities within the office, and medical and life insurance for all employees, among other well being initiatives.

Pricing

• Price: £210 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.