Digital Space Managed Services Ltd
Microsoft 365 Discovery
Microsoft 365 Discovery is a work package designed to discover and monitor infrastructure, connectivity and network surrounding a customer's Microsoft adoption. It provides customers with deep insight into their underlying risks and costs within their infrastructure and enables us to start understanding a customer’s state when adopting Microsoft 365.
Features
- Workshops with the team to understand IT use and competencies
- Non-intrusive testing to audit existing infrastructure and user devices
- Testing to reveal true real-time performance
- Presentation of discovery findings supported by raw data outputs
Benefits
- Confirm a customer’s current infrastructure relating to Microsoft 365 services
- Understand any risks of a move to Microsoft 365 services
- Provides in-depth analysis how a migration would benefit the customer
- Provides insight into current in-house technical capabilities
- Deeper understanding of feasibility, time and effort
- Provides insights of discovery findings supported by raw data outputs
- Understand long term cost reduction by moving to M365
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
4 6 4 2 1 2 3 4 0 3 1 5 1 6 0
Contact
Digital Space Managed Services Ltd
Afsheen Shaikh
Telephone: 0333 220 0222
Email: afsheen.shaikh@digitalspace.co.uk
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Capability analysis
- Enterprise architecture
- Cloud gap assessment
- Architecture options analysis
- Delivery Road-mapping
- Other
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
-
Tickets raised into our service desk are triaged and responded to based on the priority of the request.
Critical: 10 minutes
High: 30 minutes
Medium: 30 minutes
Low: 1 day
They are then dealt with in line with their priority level in line with our service promise and the Service Level Agreements (SLAs) put in place for that contract. Available on normal working hours (08:00-18:00 Monday to Friday) or 24x7x365. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
There are two (2) support windows for this Service:
• Fully managed – 24 hours a day, 7 days a week and 365 days a year.
• Self-managed – 08:00 to 18:00 UK time Monday to Friday excluding UK Public Holidays.
The specific support window(s) for this Service will be listed on the Order Form.
The Service Level Agreement (SLA) for the service is:
• P1 - 24x7x365 – Target time for resolution (TTFR) – 4 hours; update frequency 30 minutes
• P2 - 24x7x365– TTFR – 8 hours; update frequency 4 hours
• P3 – Mon-Fri 8am - 6pm (exc Bank Holiday) – TTFR – 24 hours; update frequency 1 working day
• P4 - Mon-Fri 8am - 6pm (exc Bank Holiday) – TTFR – 48 hours; update frequency 1 working day
24/7 Critical Incident Cover is an add-on to any of the above levels. Service level costs increase as the level increases due to additional value-add services. For example, Service Reviews are more frequent the higher the service level.
All Service levels include:
• Proactive monitoring
• Monitoring and alerting
• Critical incident root cause analysis
• Automated Patching
• Service Reviews
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft 365
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £995.00 | £995.00 |
| Associate business architect | £995.00 | £995.00 |
| Business architect | £995.00 | £995.00 |
| Lead business architect | £995.00 | £995.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £995.00 | £995.00 |
| Senior data architect | £995.00 | £995.00 |
| Chief data architect | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,195.00 | £1,195.00 |
| Senior enterprise architect | £1,195.00 | £1,195.00 |
| Lead enterprise architect | £1,395.00 | £1,395.00 |
| Principal enterprise architect | £1,395.00 | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £595.00 | £595.00 |
| Network architect | £995.00 | £995.00 |
| Lead network architect | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £995.00 | £995.00 |
| Lead security architect | £1,195.00 | £1,195.00 |
| Principal security architect | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £595.00 | £595.00 |
| Solution architect | £995.00 | £995.00 |
| Senior solution architect | £995.00 | £995.00 |
| Lead solution architect | £1,195.00 | £1,195.00 |
| Principal solution architect | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £595.00 | £595.00 |
| Technical architect | £995.00 | £995.00 |
| Senior technical architect | £995.00 | £995.00 |
| Lead technical architect | £1,195.00 | £1,195.00 |
| Principal technical architect | £1,195.00 | £1,195.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,495.00 | £1,495.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,495.00 | £1,495.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,495.00 | £1,495.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,295.00 | £1,295.00 |
| Principal cyber security audit and assurance | £1,395.00 | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,295.00 | £1,295.00 |
| Lead cyber security governance and risk manager | £1,395.00 | £1,395.00 |
| Principal cyber security governance and risk manager | £1,395.00 | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £995.00 | £995.00 |
| Lead cyber security monitoring | £1,195.00 | £1,195.00 |
| Principal cyber security monitoring | £1,295.00 | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £895.00 | £895.00 |
| Lead cyber security incident response | £1,295.00 | £1,295.00 |
| Principal cyber security incident response | £1,295.00 | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £895.00 | £895.00 |
| Lead cyber security vulnerability management | £1,195.00 | £1,195.00 |
| Principal cyber security vulnerability management | £1,295.00 | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £995.00 | £995.00 |
| Lead cyber security digital forensics | £1,195.00 | £1,195.00 |
| Principal cyber security digital forensics | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £895.00 | £895.00 |
| Lead cyber security penetration testing | £1,195.00 | £1,195.00 |
| Principal cyber security testing | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £995.00 | £995.00 |
| Lead cyber security secure systems architecture and design | £1,195.00 | £1,195.00 |
| Principal cyber security secure systems architecture and design | £1,195.00 | £1,195.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £595.00 | £595.00 |
| Analytics engineer | £895.00 | £895.00 |
| Senior analytics engineer | £995.00 | £995.00 |
| Lead analytics engineer | £1,195.00 | £1,195.00 |
| Head of analytics engineering | £1,395.00 | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £895.00 | £895.00 |
| Data analyst | £895.00 | £895.00 |
| Senior data analyst | £995.00 | £995.00 |
| Principal data analyst | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £895.00 | £895.00 |
| Senior data engineer | £995.00 | £995.00 |
| Lead data engineer | £1,195.00 | £1,195.00 |
| Head of data engineering | £1,395.00 | £1,395.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £595.00 | £595.00 |
| IT service manager | £895.00 | £895.00 |
| Senior IT service manager | £995.00 | £995.00 |
| Head of IT service management | £1,295.00 | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £595.00 | £595.00 |
| Infrastructure engineer | £895.00 | £895.00 |
| Senior infrastructure engineer | £995.00 | £995.00 |
| Lead infrastructure engineer | £1,195.00 | £1,195.00 |
| Principal infrastructure engineer | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £595.00 | £595.00 |
| Infrastructure operations engineer | £895.00 | £895.00 |
| Senior infrastructure operations engineer | £995.00 | £995.00 |
| Lead infrastructure operations engineer | £1,195.00 | £1,195.00 |
| Principal infrastructure operations engineer | £1,195.00 | £1,195.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £595.00 | £595.00 |
| Junior business analyst | £895.00 | £895.00 |
| Business analyst | £895.00 | £895.00 |
| Senior business analyst | £995.00 | £995.00 |
| Lead business analyst | £1,195.00 | £1,195.00 |
| Head of business analysis | £1,395.00 | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,195.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £895.00 | £895.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £595.00 | £595.00 |
| Junior DevOps engineer | £895.00 | £895.00 |
| DevOps engineer | £995.00 | £995.00 |
| Senior DevOps engineer | £1,195.00 | £1,195.00 |
| Senior DevOps engineer - management | £1,395.00 | £1,395.00 |
| Lead DevOps engineer | £1,395.00 | £1,395.00 |
| Lead DevOps engineer - management | £1,395.00 | £1,395.00 |
| Principal DevOps engineer | £1,395.00 | £1,395.00 |
| Principal DevOps engineer - management | £1,395.00 | £1,395.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- Thursday 10 April 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Alcumus ISOQAR
- ISO 9001 accreditation date
- Thursday 10 April 2025
- What the ISO 9001 doesn’t cover
- N.a
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 881ef178-c69f-40e4-b6f2-717688b3ef8a
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- D8592b31-0f5b-4b81-838c-bb45c83e9ab2
- Other security certifications
- Yes
- Any other security certifications
- ISO27017
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at afsheen.shaikh@digitalspace.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.