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EFICODE UK LIMITED

Jira - Atlassian

Jira Software by Atlassian is the number 1 software development tool used by agile teams to plan, track, and release world-class software. Jira Software is designed specifically for software teams and provides best-in-class agile tooling, deep developer tool integrations, and a focused project experience for your entire software team.

Features

  • Scrum & Kanban boards
  • Project and issue tracking
  • Agile roadmap planning
  • Customizable workflows
  • Custom filters
  • Rich APIs
  • 3,000 plus marketplace apps available
  • Developer tool integrations
  • Agile reporting out of the box
  • Backlog prioritization and sprint planning

Benefits

  • Jira Software is the project management tool for agile teams
  • Enables delivering iterative and incremental value, as fast as possible
  • Full visibility into what’s next
  • More than a dozen out-of-the-box reports with real-time, actionable insights
  • Visibility on how a team is performing sprint over sprint
  • Create customizable workflows that map to any style of work
  • Fosters collaboration
  • Manage all types of prjects more effectively

Pricing

£50 an instance

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 6 4 7 4 3 3 7 9 0 9 9 1 0 9

Contact

EFICODE UK LIMITED Jon Olsen
Telephone: +44 (0) 845 459 9530
Email: licensing_uk@eficode.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Infrastructure must be Atlassian certified
System requirements
Web application - users access via web browser

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Self-help resources support; online ticket creation; weekday coverage 24x5
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation is provided and included. Onsite training is provided at request and subject to additional charge.
Service documentation
No
End-of-contract data extraction
Xml export
End-of-contract process
Software is perpetual

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
https://www.atlassian.com/software/jira/mobile-app
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The Atlassian REST APIs provide a standard interface for interacting with JIRA and our other applications.

REST APIs provide access to resources (data entities) via URI paths. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the JIRA REST APIs is JSON.

JIRA uses the Atlassian REST plugin to implement the JIRA APIs. The REST plugin is bundled with JIRA. You can add your own REST APIs to JIRA by creating a JIRA plugin that includes the REST plugin module.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users with Administration privileges can make and apply: Workflows, Projects, Themes, Issue types, Custom fields, Schemes, Logo, Site title, Application colours, Language, Banner, Dashboard, Application emails, User management

Scaling

Independence of resources
Each deployment sized in accordance with requirements.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Atlassian

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
https://www.atlassian.com/trust/security/security-practices#data-centers
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Out of the box Admin feature.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Xml
Data import formats
  • CSV
  • Other
Other data import formats
Xml

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
Varies depending on customer requirements
Data protection within supplier network
Other
Other protection within supplier network
Varies depending on customer requirements

Availability and resilience

Guaranteed availability
Varies on deployment type and customer requirements.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Variety of options available dependent on requirements.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BM TRADA
ISO/IEC 27001 accreditation date
19/03/2019
What the ISO/IEC 27001 doesn’t cover
Scope of certification The provision of software licenses and services tailoring solutions for the Atlassian suite of software tools, as well as Consultancy, training, skilled contractors, cloud hosting and technical support. Statement of Applicability v.9 Issue 19/03/19.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Available on request
Information security policies and processes
https://www.clearvision-cm.com/trust-centre/

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Dependent on customer SLA
Vulnerability management type
Undisclosed
Vulnerability management approach
Varies on deployment type and customer requirements.
Protective monitoring type
Undisclosed
Protective monitoring approach
Varies on deployment type and customer circumstances
Incident management type
Undisclosed
Incident management approach
Varies on deployment type and customer circumstances.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Eficode UK was voted Best Small Company to work for in 2023, something we are very proud of. A huge part of this achievement is due to the investment we make in looking after our people. Eficode provides a range of benefits to support employees wellbeing, physical and mental health, including access to mental health first aiders, private health care, cycle to work scheme, free meals, healthy snacks onsite, comped holistic therapies, free flu jabs, free books, a program of complimentary sessions such as virtual yoga, financial advice and access to apps such as headspace. We provide a generous work from home budget in addition to a range of standard equipment provided as standard so that employees can maximize the benefits from working from home, as well providing an engaging office space for those who wish to enjoy the social elements and onsite benefits of hybrid working. All employees are given three paid volunteering days per year to support them in giving back to the community in any way they like, in addition to being able to take part in organisation led initiatives such as an annual shoe box appeal, Christmas card scheme, beach cleans and other community based events and volunteering.

Eficode has both an internal Code of Conduct and a Supplier Code of Conduct that sets out the behaviors and actions we expect and encourage within our employees and our supply chain. This includes commitments to security, business ethics and integrity, fairness and transparency and positive contributions to people and the planet.

Pricing

Price
£50 an instance
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.