Agile Business Process UK, LIMITED
UiPath Support and Professional Services for Robotic Process Automation and associated services
Software licenses and support for Cloud services encompassing the UiPath Business Automation Platform enabling the implementation of automated processes through Intelligent Automation and Robotic Process Automation. (RPA) as well as Artificial Intelligence (AI).
Features
- Flexible cloud support offering including services, licensing and support
- Support for automation builds, identifying automations and task automations
- Human in the loop and automation handoffs to users
- Embedded analytics for measuring and reporting
Benefits
- Automation Platform supporting services, infrastructure and services
- Identifying automation opportunities, building automations and setting up automation programmes
- Digital worker and user working as part of the team
- Understanding automation savings with insights and perspectives
Pricing
£1,800 a licence a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at steve.barson@abpconsultancy.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 6 4 8 7 0 6 1 4 0 8 4 8 6 5
Contact
Agile Business Process UK, LIMITED
Steve Barson
Telephone: 07485045447
Email: steve.barson@abpconsultancy.com
Planning
- Planning service
- Yes
- How the planning service works
- ABP works with the client to start their automation programme, or expand their programme starting with an innovation workshop to identify good automation opportunities. Following this ABP will scope the requirement interms of resources, infrastructure, licenses and support. This will then be put into place with scalable options. ABP can manage all of this in one environment or provide a hand over option.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- UiPath hosted licenses
Training
- Training service provided
- Yes
- How the training service works
- ABP through the School of Automation, are dedicated to helping individuals and businesses thrive in the exciting world of automation. Our professional training programs provide opportunities to upskill or reskill your staff, equipping them with industry-recognised knowledge and expertise. With over 25 years of experience in the sector, our technical team has meticulously crafted up-to-date training content that empowers individuals to advance in their careers and reach their full potentia
- Training is tied to specific services
- Yes
- Services the training service works with
- UiPath licensing
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- ABP will work the client to setup and migrate services from an on premise environment or to move between different cloud providers. ABP can also move clients from various different automation providers.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- UiPath licenses and support
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
ABP has implemented the international standard ISO 27001 for information security management to safeguard data. These standards guide ABP to implement our robust security measures, including encryption, access control, and regular audits. ABP have a focus on local data protection regulations to ensure the confidentiality, integrity, and availability of information. On the UiPath platform there is also quality assurance and performance testing independently.
ISO Certification Achieved by ABP
ISO 9001-2015: Quality Management System
ISO 27001-2017: Information Security Management Systems
ISO 14001-2015: Environmental Management Systems
ISAME Cyber Essential
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
ABP support cloud hosting services through our service management team. This is dependent on the service required and will alter depending on if the client procures licences only or a full-service wrap. Service Management will be agreed prior to service commencement with an understanding it could change through the term of the contract, by mutual agreement.
ABP follows IOS9001 and ITIL best practices with service changes going through internal testing and validation prior to commencing in the live environment. This also follows ISO27001 Security governance.
There are 3 levels of support.
Standard - 8 am -5 pm weekdays
Extended - 8 am - 8 pm weekdays
Premium 24 hours 7 days a week
Service scope
- Service constraints
- None, although this would be covered off as part of the master service agreement with the client.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- ABP discuss and agree on appropriate support levels, including performance metrics, availability, support hours, and severity definitions, before finalising an order. These agreed-upon service levels are then documented in the Order Form as part of the contract between both parties, ensuring clarity and alignment on the expectations and obligations for service delivery.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support levels are dependent on customer requirements. Each client will have a customer success manager/account manager to support on service to the customer. Our automation support and maintenance offering to clients like NWL comprises of:
• An EU-based service desk is available 24/7/365;
• An ITIL-aligned Service Desk incorporating:
Incident management;
Problem management;
Change management;
Alert management;
Event management;
Capacity management;
Availability management;
Application management;
Daily health checks and reporting; and
Central notifications and Communications.
• Proactive monitoring of all processes with alerts logged to a dedicated service board;
• Access to our enterprise-class Service Portal for complete service management in a single
unified platform –change requests, incident management, reporting, etc.;
• An experienced Account and Service Management Team manages the contract's day-to-day
operation, including administration, reviews, reporting, invoicing and billing, etc.""
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- UiPath
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Qualitas Veritas
- ISO/IEC 27001 accreditation date
- 19th December 2023
- What the ISO/IEC 27001 doesn’t cover
- For the service all elements are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
ABP are ISO 14001-2015(Environmental Management Systems) certified. In addition to this we have also partnered with Greenr, who have helped us measure and capture emissions at source and offset unavoidable emmissions through supporting nature-based projectsCovid-19 recovery
ABP support Covid-19 recovery in a number of ways, including remote working. In conjunction with ABP School of Automation we can provide employees with training to up-skill as automation is introduced to the workplace. The School of Automation also provide training for people who wish to enter into a growing sector allowing them to gain employment. This training can also be completed through remote learning.Tackling economic inequality
ABP believe diversity is essential to enhance innovation, creativity, and overall organisational success. As part of our commitment to commitment to empowering underprivileged individuals and promoting a more inclusive environment, ABP School of Automation actively recruit students from diverse backgrounds, including women, minorities and individuals with disabilities.Equal opportunity
ABP has a comprehensive strategy to enhance diversity and inclusion within our contracted workforce, aligning with our commitment to empowering underprivileged individuals and promoting a more inclusive environment.
ABP and School of Automation have been actively working to remove barriers to technology careers and playing advancing gender, cultural and neuro diversity and empowering women in the tech industry.
ABP exceeds the women in tech diversity levels, increasing year on year, currently 29% vs an industry average of 26% (Target of 40% by 2025). Our commitment to inclusion and diversity will ensure that the talent we provide for the contract is representative of different backgrounds and perspectives.
ABP conducts regular audits and assessments to track diversity metrics within ABP and the School of Automation. We use this data to identify areas for improvement and set diversity goals. We believe that promoting diversity and inclusion is essential not only for ethical reasons but also to enhance innovation, creativity, and overall organisational success.
ABP and the School of Automation actively recruit students from diverse backgrounds, including women, minorities, and individuals with disabilities.
ABP’s goal is to deliver exceptional automation services and set a standard for diversity and inclusion within our contracted workforce. By intentionally nurturing an environment that celebrates differences and empowers ALL individuals, we believe we can create a more innovative, resilient, and ultimately successful work environment for the contract, promoting a culture of diversity and inclusion that benefits all stakeholders involved.
We also believe our inclusive approach means that we offer the NHS accessible learning resources, flexible training options, and a supportive community. We are dedicated to bridging the knowledge gap and equipping individuals with the skills and knowledge they need to thrive in the world of automation.Wellbeing
ABP actively encourages being and inclusion within the company. As part of this the company pays for Vitality Health Care. This not only provides health insurance cover to private healthcare but also support for mental health, staying healthy and also to keep employees engaged and motivated.
Pricing
- Price
- £1,800 a licence a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at steve.barson@abpconsultancy.com.
Tell them what format you need. It will help if you say what assistive technology you use.