NUFFIELD TECHNOLOGIES LTD.

Rugged Data Field Service Data Capture and Inspection Management Software

Rugged Data provides secure field-data collection and asset inspection software designed for field services. It enables teams to capture accurate records, manage workflows, and sync data reliably from any location. The service supports operational compliance, real-time reporting, and efficient deployment across utilities, engineering, and infrastructure field operations.

Features

• Offline data capture for field teams working in any environments.
• Real-time synchronisation when connectivity becomes available during operations.
• Configurable digital forms for inspections, surveys, and asset data collection.
• Integrated workflow management supporting consistent field task execution.
• Secure cloud storage with user-based access and audit tracking.
• GPS tagging for accurate location recording of field activities.
• Photo and media capture embedded directly within inspection records.
• Automatic data validation to reduce input errors and improve accuracy.
• Centralised management of site and asset information
• Create and assign jobs and tasks to field teams

Benefits

• Improves field accuracy by reducing manual errors and inconsistent recording.
• Supports compliance by standardising inspection processes across all teams.
• Reduces downtime with dependable offline working in poor connectivity areas.
• Enhances visibility of field activity through centralised reporting dashboards.
• Cuts administrative workload by automating data capture and submission.
• Improves audit readiness with complete, traceable digital inspection records.
• Boosts productivity by simplifying task workflows for field technicians.
• Strengthens security with governed access and protected cloud data.
• Enables timely decisions through faster access to updated operational data.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nuffieldtechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

464968284026283

Contact

Helen Craig
01202122670
info@nuffieldtechnologies.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Android
  • IOS

User support

• Email or online ticketing support: Yes
• Support response times: We respond through email and our Jira Service Desk. All tickets are triaged by priority. During support hours (09:00–17:00, Monday–Friday), response times are: Critical 1 hour, Major 4 hours, Significant 1 working day, Minor 2 working days. Tickets raised outside support hours, at weekends or on Bank Holidays are responded to the next working day unless the customer has extended support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Managed Service; ; We operate a fully managed service covering system updates, form changes and workflow adjustments. All approved configuration changes are included in the subscription fee and completed by our engineering team. This keeps all forms and processes current and aligned to the customer’s operational requirements.; ; Account Management; ; Each customer is assigned a dedicated account manager. They act as the primary point of contact, manage service performance, coordinate configuration work and oversee ongoing improvements. Technical investigation and escalation are handled by our engineering team.; ; Out-of-Scope Services; ; Out-of-scope work includes administrative tasks, graphic design, schematic diagram creation, and the creation of additional forms or new business processes outside the agreed scope.; These activities are chargeable at the following rates:; ; Administrative support: £35 per hour + VAT; (includes admin tasks, graphic design, schematic diagram drawing); ; Form configuration:; ; Level 1 – £95 + VAT; Level 2 – £190 + VAT; Level 3 – £285 + VAT; Level 4 – £380 + VAT; Level 5 – £475 + VAT; ; Out-of-hours support: £95 per hour + VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Hands-on online and/or face to face workshops for system navigation and feature usage.; Digital learning resources for self-paced education.; Ongoing online support and refresher sessions post-implementation.; Pre-recorded training videos.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of the contract, customers can extract all of their data through our standard export tools. Data can be exported in common formats including CSV & PDF. Reports, form submissions, uploaded media (such as photos and signatures) can also be provided on request. If required, Rugged Data can supply a complete data export packaged and transferred securely to the customer. All data extraction is included at no additional cost unless bespoke formatting or manual collation is requested.
• End-of-contract process: At the end of the contract, access to the Rugged Data platform is disabled and no new data can be submitted. Before closure, customers can extract all data using the standard export tools (CSV and PDF). On request, Rugged Data can also provide a full export of all submissions, reports, configuration files and uploaded media. Once the customer confirms successful receipt of their data, Rugged Data securely deletes all remaining customer data in line with our retention and destruction policy.; ; What is included in the contract price :; Access to the Rugged Data platform; Standard in-contract data exports (CSV and PDF); End-of-contract data extraction using standard export tools; Secure deletion of customer data after contract closure; ; What may incur additional cost:; Bespoke or custom-formatted data exports; Manual collation of data outside standard export formats; Additional support or consultancy after contract end; Any out-of-scope administrative or configuration work requested during offboarding
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is designed for field data capture and online/offline working. It provides access to digital forms, photo capture, GPS tagging and workflow tasks on portable devices. Functionality is optimised for quick entry and use in field environments.; ; The desktop service is used for administration, configuration and reporting. Administrators manage site and asset information, job/task creation, user permissions, workflow settings and report downloads through the web portal.; ; Both services access the same underlying data and synchronise automatically when connectivity is available.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Our service interface is delivered through our Jira Service Desk portal. Customers can raise support tickets, view updates, track progress and communicate with our team. The portal also provides access to our knowledge base, where users can view guidance articles, troubleshooting information and FAQs. The interface is web-based, requires no installation and works on modern desktop and mobile browsers. All ticket priorities and statuses are managed by our support team to ensure correct triage and consistent resolution processes.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Rugged Data uses the standard Jira Service Desk interface, which is developed and maintained by Atlassian. Atlassian conducts accessibility testing as part of its product development lifecycle, including testing with users of assistive technologies such as screen readers, keyboard-only navigation, high-contrast modes and browser zoom tools. Their accessibility programme is aligned to WCAG 2.2 AA and forms part of their ongoing product updates and remediation work.; ; Rugged Data has not carried out separate formal accessibility testing with users of assistive technology. Instead, we rely on Atlassian’s testing processes, release notes and accessibility statements to ensure improvements are applied as part of our managed service. We monitor Atlassian’s updates to ensure our service interface benefits from ongoing accessibility enhancements without requiring customer action.
• API: No
• Customisation available: Yes
• Description of customisation: Mobile App Configuration; ; The Rugged Data mobile app is fully configurable. Customers can tailor forms, pages and workflows to match their operational processes. Customisable elements include:; ; Pages and sections: Add, remove or reorder pages and sections, including repeatable sections.; ; Fields: Add and configure fields such as text, dropdowns, dates, barcodes, GPS, photos, videos, signatures and numeric inputs.; ; Field behaviour: Set mandatory fields, read-only fields, visibility rules and conditional logic.; ; Form logic: Apply validation rules, calculations, scoring, risk matrices and automated behaviours.; ; Data structure: Link fields to datasets, use lookups and control how repeatable data is captured.; ; Workflow control: Show or hide elements based on workflow steps or user input.; ; All configuration changes are completed by Rugged Data as part of the managed service.; ; Report Configuration; ; Reports can be customised to match customer requirements. Options include:; ; Layout: Choose portrait or landscape, control page breaks and hide or show specific elements.; ; Photos: Set how photos appear on reports and choose the number per line.; ; Branding: Apply colours, headers and simple branding.; ; Data output: Configure CSV structure, table layouts and repeater section formatting.; ; Report changes are requested through our service desk and implemented by the Rugged Data engineering team.

Scaling

• Independence of resources: Rugged Data is a cloud-based service that scales automatically as demand changes. Workloads are isolated using logical tenant separation, ensuring one customer’s usage cannot degrade another’s performance. System capacity is monitored continuously to maintain consistent performance for all users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export completed reports as PDF, and download their data in CSV format. Images are available to export as JPG.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JPG
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Software works both online and offline. Users can continue working without a connection and upload their data when a connection becomes available. Because of this design, Rugged Data does not guarantee that the Software is available at all times. Availability depends on factors outside Rugged Data’s control. These include customer networks, mobile coverage, devices, hosting services and third-party systems. Rugged Data uses reasonable efforts to keep the Software available, but no specific uptime level is guaranteed.; ; If Rugged Data does not meet the agreed response or resolution times for Severity Level 1 (Critical) or Severity Level 2 (Major) Faults, the Customer may claim Service Credits. Service Credits are calculated as a percentage of the Monthly Support Fee for the month in which the delay happened. Rugged Data applies the credit as a deduction from the Customer’s next invoice. Service Credits are the only financial remedy for missing Support Service Levels. They do not apply to Severity Level 3 or Level 4 issues, availability problems, Change Requests, Customer Causes or events outside Rugged Data’s control. Rugged Data does not offer refunds or cash payments.
• Approach to resilience: Our service runs on Google Cloud Platform (GCP), which is designed to be resilient by default. GCP provides multiple data centres within each region, known as availability zones. We use these zones so our service is not dependent on a single physical location. If one zone has a problem, another can continue to operate, reducing the risk of downtime.; ; GCP’s data centres have strong physical security, power backup, network redundancy and continuous monitoring. We use managed services that automatically replicate data across zones, which helps protect against data loss and improves availability. We also monitor the health of our systems and use load balancing and automated recovery features to keep the service running.; ; We follow the principles in the UK Government’s Cloud Security Principle 2 (Asset Protection and Resilience). This includes regular backups, controlled access to data, and documented recovery processes.; ; For security reasons, we do not publish detailed architecture diagrams, but we can provide more information on request.
• Outage reporting: If there is an outage, we contact customers directly by phone or email. We give updates until the problem is fixed. We do not have a public dashboard or API for outage reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel only. Role-based access controls are used to ensure users have the minimum access required to perform their duties. Administrative access is protected using strong authentication and is reviewed regularly. Support channels are controlled, and sensitive actions are only performed following appropriate identity and access checks. All access is logged and monitored to detect unauthorised activity.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate an information security management approach aligned with ISO 27001 and are working towards full certification. Our security policies cover access control, secure development, data protection, incident management, asset management and supplier management.; ; We are Cyber Essentials certified, and our controls follow the scheme’s principles, including secure configuration, boundary protection, access management and patch management. Data is encrypted in transit and at rest, and access to the service is role-based with audit logging.; ; We conduct regular vulnerability assessments, maintain defined processes for change control and incident response, and ensure all staff complete security and data protection training. Our policies and controls are reviewed regularly as part of our ISO 27001 implementation roadmap to ensure continual improvement and alignment with public-sector security expectations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a structured configuration and change management process. All components of our service are tracked through their lifetime using version control and an inventory of cloud resources. Every change is logged, reviewed and approved before release. We assess changes for security impact, including effects on data access, authentication and availability. All changes are tested in a separate environment and have rollback procedures if needed. Deployments are monitored to confirm they apply correctly. Our approach aligns with recognised good practice, including CSA Cloud Controls Matrix (CCM) principles.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow a structured process to identify and fix vulnerabilities. We assess threats by scanning our code, dependencies and cloud environment, and by reviewing changes that could introduce new risks. We prioritise issues based on severity and potential impact on our service or customer data.; ; We apply patches as quickly as possible. Critical vulnerabilities are addressed immediately, and lower-risk issues are added to our scheduled update cycle.; ; We receive threat information from automated scanners, cloud provider alerts, dependency monitoring tools, industry security feeds, and trusted sources such as the NCSC and vendor advisories.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Rugged Data monitors its systems to detect potential security issues. Logs and alerts are used to identify unusual activity or errors. When a potential issue is detected, it is investigated promptly and action is taken to reduce risk, such as restricting access or fixing the problem. Incidents are recorded and reviewed, and serious issues are responded to as quickly as possible.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Rugged Data follows a defined incident management process aligned with ISO/IEC 27001. Pre-defined procedures are in place for common incidents such as service disruption, security events, and data issues. Users can report incidents via agreed support channels, including email or service desk. Incidents are logged, prioritised, investigated, and resolved according to severity. Where required, customers are provided with incident updates and a summary report outlining the issue, actions taken, and any preventative measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Rugged Data offers a risk-free trial through two guarantees. If customers do not go live within 28 days, the setup fee is refunded and one agreed form is built at no cost. Customers can also step away within 90 days for a full refund of setup and subscription fees.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 473cda3a-1716-494e-9ae7-dffe869e7f7f
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 (awaiting external audit May 2026)
  • ISO 27001 (awaiting external audit May 2026)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nuffieldtechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.