ARRIBATEC UK LTD

Cloud Based Hosted ERP System Software Solution Selection Service

Arribatec has over 25 years’ experience of implementing ERP solutions, providing project management, application and technical consultancy, training and ongoing support services for ERP systems. Services provided to industry standards including ITIL, ISO9001, Prince2 and Cyber Essentials

Features

• A structured selection process with a defined plan
• Requirements gathering and workshop facilitation
• Experienced consultants who have both selected and implemented systems
• In depth experience of leading ERP products
• Experience across a variety of sectors
• RFI/RPF writing for 'long list' and 'short listed' suppliers
• Facilitation of structured objective product demonstration
• Multi-stakeholder engagement
• Assistance with vendor negotiations
• Consultants with experience of working in ERP sales

Benefits

• Highly experienced consultants
• Project planning approach and discipline applied to selection
• Objective processes designed to avoid subjective bias and ambiguity
• Facilitation of comrehensive stakeholder engagementgains buy-in
• In depth analysis of responses probes for truth and accuracy
• Experience of both selection and implementation
• Drives out the 'hidden costs' of implementations
• Inside knowledge of ERP vendor tactics
• Smooth handover to implementation team
• Education of project team

£525 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

465015719475404

Contact

Allan Burrows
0333 444 1005
info.uk@arribatec.com

Planning

• Planning service: Yes
• How the planning service works: An experienced project manager will support and guide you through the process, and will work with you to put together a structured and achievable project plan.; ; Key to the process will be developing a clear understanding of your requirements from which we will be able to work with you to define the scope, stakeholders, governance, timescales etc
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ERP

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setup and configuration will be achieved via a series of Workshops resulting in a Solution Design Document which will define the configuration settings necessary for the system to meet your requirements. Once defined, we will put in place a transition plan to move your data and users to this new system. We offer a fully managed Data Migration Service starting with the Data Migration Strategy which will define the rules and processes for migrating from your existing, legacy or other business systems. We can manage the complete data migration process from data extraction, through transformation to load and validation in a test environment before managing the live deployment. We also offer full training services for your users, and based on a Needs Analysis we will define and agree with you a Training Strategy based on a variety of training methods ranging from floorwalking and one-to-one coaching through lecture theatre presentations to formal hands-on classroom training. Training materials include interactive web-based videos, quick cards, user guides or other materials as agreed.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Arribatec
  • QuickThink Cloud (QTC)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We would recommend that all projects are progressed under Arribatec's ISIM methodology which sets out a structured approach based on a series of checkpoints and gateways. At all stages of the process there are opportunities for review and acceptance and each stage should be formally approved and signed-off prior to progressing to the next stage. As a minimum we would expect the buyer to undertake formal and full acceptance testing of any new system/platform prior to live implementation. This acceptance testing should be against an agreed Strategy and use recognised testing standards - Arribatec's testing methodology is based on IEEE 829-2008. Any such acceptance testing should also include appropriate performance testing to confirm the new solution will deliver to acceptable standards.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We run a Unit4 ERP (ERPx, Agresso) Support Desk, as well as hosting with our dedicated cloud partners

Service scope

• Service constraints: There are no known constraints to the system selection service.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Please see our Unit4 ERP (ERPx, Agresso) Support Desk Service entry for more details of this service
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Support levels: Support levels are not relevant to our system selection service. See our separate support G-Cloud entries for support of specific systems.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Arribatec has an environmental policy geared towards minimising our environmental impact. We have an Environmental Management System and are working towards a goal of being carbon neutral by 2030. Progress towards this, and other ESG goals, is reported each year as part of our Annual Report. We have ensured that all our data centres have green electricity; certificates and that the suppliers are chosen based on their environmental performance. ; Our environmental policy also includes such activities as recycling material wherever possible, and an increasing effort to minimise travel. We have a goal of re-using or recycling all electronic waste by 2026 and our progress towards this is measured in our environmental management system.; We have significantly reduced our business travel over recent years, taking advantage of remote working technologies to allow us to do this. Our UK head office is notable for its many eco-friendly credentials including solar and photovoltaic panels on the roof, and ground source heat pumps to supply natural heating. We support the cycle to work scheme which is utilised by head office staff in travel to and from our head office.; ; Furthermore, he nature of our work in automating and increasing the efficiency of transaction processing, and moving processes to the cloud where possible, has a naturally beneficial environmental impact.; ; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including climate change.

  Covid-19 recovery

  As a business, we weathered the Covid 19 epidemic well, and are proud that we were able to continue business without any furloughing or loss of staff. The rapid deployment of new ways of working allowed us to continue to service our customers’ needs. We instigated a number of measures around social distancing and remote working which allowed us to operate effectively during the pandemic and which will continue to allow us to operate effectively through Covid-19 recovery. We anticipate that the effectiveness of these measures will leave us well placed to create further employment opportunities in the high growth technology sector in which we operate. We also work with various service providers to offer physical and mental health support services to those who need it and regularly incorporate discussion of well-being issues in company meetings.

  Tackling economic inequality

  We are proud to have supported, and we continue to support, sub-contractors in the growth of their businesses through both financial assistance and collaborative working. This includes assistance to small business start-ups, and close collaboration with partners, to develop lower cost/higher quality solutions and boost mutual growth. Scalable and future-proofed technologies and solutions are integral to what we do.; As an operator in a high growth technology sector we have, over many years, provided, and will continue to provide, significant investment in support and training in technology to both our customers and our own staff including towards a number of recognised accreditations. Identification of skills gaps, and plans to address these, are frequent features of our work.; We hold Cyber Security accreditations which include plans for the identification and management of cyber security risks. Cyber security briefings are a regular part of information sharing sessions in the company. Parts of our business have and maintain special expertise in cyber security, and their services are offered to our customers to help them build resilience.

  Equal opportunity

  Arribatec has an Equal Opportunities Policy which states our firm belief in equality, diversity and respect for all, including those with a disability. It is our policy that all employment decisions are based on merit and the legitimate business needs of the organisation. Arribatec recognises the value of an inclusive environment in which people from differing backgrounds and experiences are encouraged to offer fresh ideas and perspectives. We monitor our workforce diversity (with 29 different nationalities currently represented in the group), and our age and gender balance, including salary ratios. We undertake succession planning, monitor and respond to employee satisfaction across a range of measures, and undertake personal development planning for all staff. Our intention is to enable all our staff to work in an environment which allows them to fulfil their potential without fear of discrimination, harassment or victimisation; We publish an annual ESG report, which is available on request, or via our website, which also contains details of our ESG commitment and our on-going ESG activities including Equal Opportunities.

  Wellbeing

  Arribatec aims to be a supportive and flexible employer and has supported staff through difficult periods in terms of both mental and physical health. We include regular presentations on the subject of mental and physical well-being in our company meetings and offer training and support in these areas. We have a range of services available to staff through our healthcare and pension providers. We run periodic team building exercises with the aim of supporting staff to support each other. ; We also engage in various community-based activities to support the communities in which we work. This includes volunteering and fundraising activities, some of which are undertaken jointly with our customers, and we have a regular programme of social events.; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including on employee wellbeing.

Pricing

• Price: £525 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.