Zinc

Identity and UK Right to Work Verification Services (ID and RTW)

Zinc’s identity verification and Right to Work services provide fast, compliant digital identity verification and UK Right to Work checks. The service supports DVS-aligned identity verification, secure share code collection, and automated RTW workflows, enabling employers to capture candidate identity and Right to Work status accurately and at scale.

Features

• Digital identity verification aligned to UK DVS and Trust Framework
• Home Office compliant UK Right to Work checks
• Secure share code collection and verification for RTW checks
• Automated identity and RTW check workflows with audit records
• Real-time identity and Right to Work status tracking dashboard
• Candidate self-service portal for remote identity submission
• ATS and HRIS integrations for automated RTW workflows
• Secure cloud platform meeting ISO 27001 standards
• Centralised evidence storage supporting statutory excuse requirements
• Imposter check recording captured within candidate reports for audit purposes

Benefits

• Reduce illegal working risk through compliant Right to Work verification
• Maintain Home Office compliance with auditable statutory excuse evidence
• Speed up hiring using fast, digital identity and RTW checks
• Reduce administrative effort by automating identity and RTW workflows
• Improve candidate experience with simple, mobile-friendly identity checks
• Gain real-time visibility of identity and RTW check progress
• Support high-volume recruitment without increasing manual checking effort
• Protect sensitive identity data using secure, standards-aligned platforms
• Ensure consistent Right to Work processes across teams and locations
• Strengthen fraud prevention by recording imposter check outcomes centrally

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at legal@zincwork.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

465105079428470

Contact

David Cole
07903960838
legal@zincwork.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be accessed via integration with ATS and HRIS platforms
• Cloud deployment model: Private cloud
• Service constraints: Standard terms of service and uptime agreement (99.99% system uptime guarantee) on a contract by contract basis
• System requirements:
  • Access to any online browser
  • Email service, e.g. Outlook, Gmail, etc.

User support

• Email or online ticketing support: Yes
• Support response times: Instant support is available through webchat which means email support is rarely required. We aim to respond to all emailed questions within 48-hour turnaround window (excl. weekend). All emails are captured and managed within Zendesk platform to ensure no tickets are lost, and that any complaints can be investigated and escalated.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat accessibility testing. ; ; As part of our implementation of a WCAG 2.2 compliant web chat solution ahead of G-Cloud 15 going live, we will carry out structured accessibility testing with users of assistive technologies. Where possible, we will involve users who rely on assistive technologies to complete realistic web chat tasks. Accessibility testing will not be a one-off activity. We will repeat assistive technology testing following significant updates to the web chat interface or underlying platform to ensure continued compliance with WCAG 2.2. This approach ensures our web chat service is usable by people with a wide range of access needs and supports public sector accessibility requirements.
• Onsite support: No
• Support levels: Zinc has a dedicated customer support team available 9am - 6pm UK time, Mon-Fri, excluding UK public holidays. Webchat response time SLA is 90 seconds. Customer Support is backed up by an AI-powered chat support function that operates outside of traditional UK working hours resolving up to 67% of all inquiries without referring the case to our customer support function. Additionally, customers are assigned account management support from the Zinc team. Level of support is relative to the size of the account with AMs contactable via email and video call. Zinc’s approach is that our users and candidates should have the best possible background checking experience, and that background screening should feel as instant and painless as possible. Our Account Management team can support from day one. AM will lead your onboarding training, alongside monthly reviews for the first quarter, then moving to quarterly reviews thereafter. We offer regular review sessions and direct line support, as well as additional training as your team grows. You will also have a clear escalation process to Zinc's subject matter experts across various teams should the need arise at any point.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Account creation and configuration are self-serve, allowing customers to tailor the platform to their specific requirements. The onboarding process includes a kick-off call led by either a dedicated Account Manager or our shared Account Management team, depending on the selected plan. This session provides a comprehensive platform demonstration, covering end-to-end workflows, the candidate experience, and how to review and manage screening results. Integrating your HR systems is straightforward with our implementation guidance, and background checks can be initiated either directly from your ATS or within the Zinc platform. Customers on the Enterprise plan benefit from a structured implementation plan as well as hypercare within the onboarding period. Ongoing support is provided through service documentation, training videos, access to our Knowledge Base, and live chat support for both customers and candidates.
• Service documentation: No
• End-of-contract data extraction: Zinc provides clear and reliable data extraction processes to ensure customers retain full access to their data at the end of the contract. Data extraction is designed to support an orderly transition and avoid supplier lock-in, while maintaining security and data protection obligations.; ; Customers can export data directly through the Zinc platform using self-service tools. Exports are available in commonly used formats including CSV, Excel and JSON, and can include candidate records, screening results, compliance documentation and audit trails.; ; For larger datasets, Zinc can provide secure data transfers using encrypted file delivery or secure file transfer protocols (SFTP). Data is typically made available within five business days of an agreed request.; ; Exported data is provided in standardised formats designed to support onward use or migration to alternative HR, compliance or screening systems. Zinc provides supporting data dictionaries and field mappings where required.; ; Retention period; Following contract termination, customers have up to 90 days to complete data extraction before secure deletion commences, in line with Zinc’s data retention policy and GDPR requirements.; Zinc provides technical support throughout the data extraction process to support successful migration. All extraction activities are logged and auditable, ensuring compliance with data protection and information security obligations.
• End-of-contract process: At the end of the contract, whether at expiry or early termination, Zinc supports a structured and orderly exit designed to minimise disruption and avoid supplier lock-in. On receipt of written notice in line with contract terms, Zinc confirms the request and agrees an exit timetable with the customer. Progress is managed through regular check-ins to identify and resolve risks early. Zinc continues to deliver screening services, support and agreed service levels until the contract end date, enabling customers to maintain safe and compliant screening during transition. All screening data remains the customer’s property. Zinc agrees a data download window and provides customer data and reports in commonly used, open formats suitable for onward use or migration. Data is transferred securely and Zinc will cooperate with any successor supplier or in-house team. Once data retrieval is confirmed, Zinc securely deletes customer data in line with data protection and information security obligations, providing confirmation on request. ; Pricing and additional costs: ; - Standard exit planning, service continuity, data extraction, secure transfer and handover support are included in the contract price. ; - Any non-standard or additional support beyond the agreed exit scope would be agreed in advance and charged at contracted rates.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Candidate/applicant has full mobile and browser support. Recruiter/user platform is designed for desktop use.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Zinc service is accessed through a secure, browser-based dashboard designed for hiring managers, recruiters, and administrators. The interface provides real-time visibility of background checks, with clear status indicators, flags, and alerts to highlight issues or delays. Users can initiate checks individually or via bulk upload, filter and sort candidates by multiple criteria, and access reports as they are completed. Reporting, notifications, and analytics are built into the interface, supporting efficient oversight and compliance management without specialist technical knowledge.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing; As part of our implementation of a WCAG 2.2 compliant web chat solution ahead of G-Cloud 15 going live, we will carry out structured accessibility testing with users of assistive technologies. Where possible, we will involve users who rely on assistive technologies to complete realistic web chat tasks. Accessibility testing will not be a one-off activity. We will repeat assistive technology testing following significant updates to the web chat interface or underlying platform to ensure continued compliance with WCAG 2.2. This approach ensures our web chat service is usable by people with a wide range of access needs and supports public sector accessibility requirements.
• API: Yes
• What users can and can't do using the API: - Initiate ID and/or RTW checks as single checks or part of pre-set packages ; - Receive ID and/or right to work check status ; - Receive check results ; - Download completed reported (push or pull) ; - Mark background check as reviewed ; - Set up web hooks https://docs.zincwork.com/
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, logo, messaging, candidate communications, packages/checks, user permissions, user groups, ATS / HRIS integrations form part of customer onboarding by account managers. All customisations can be made via the Settings page in the web application by account admin users. Account Admins can make changes instantly themselves, or can request changes to be made by their Account Manager.

Scaling

• Independence of resources: Our system scales with usage so as more customers place demands of the platform more resources are allocated with the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Clients have access to Zinc's centralised hub for transparent, powerful reporting and analytics. Every customer account has access, with company admins able to dive into a suite of actionable data across usage, operational activity, candidate submission data, and billing. The Data Analystics tool provides high-impact reports covering: background check usage, candidate engagement, location, check type and volumes, check completion and turnaround times, hit/match rates (consider results), cancelled checks, candidate performance and satisfaction, recruiter/account admin usage. All reports are interactive and filterable, making it easier than ever to extract value from your data. We also support custom reporting / bespoke dashboards.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Onfido / Entrust

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported to CSV file via web application's analytics page Candidate reports can be downloaded via the API or can be sent to another platform via integration.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Zinc's SLAs are 99.95% with a 2% credit note to be added to your invoice each month for any month in which Zinc missed the 99.95% mark (up to a maximum of 10%). Zinc consistently runs at 99.99% uptime.
• Approach to resilience: Available on request
• Outage reporting: Zinc reports outages through a combination of public monitoring tools and formal incident-response communication processes. Zinc maintains a public uptime dashboard at https://stats.uptimerobot.com/Nn2WNuZn6P, which provides real-time availability information for both the Zinc application and API. If required, Zinc can also update the public website and display service banners through the live-chat interface, which is accessible to customers and candidates during standard support hours. In line with Zinc’s Business Continuity, Disaster Recovery, and Incident Management policies, any unplanned outage is automatically classified as an incident and escalated immediately to the ISMS Governance Council. Outage-related incidents require prompt internal notification, documented severity assessment, and coordinated communication led by the appropriate members of the Council. Where an outage results in customer impact, Zinc contacts affected customers directly in accordance with its contractual and regulatory obligations. This may include providing email updates or other agreed communication methods to ensure customers receive timely and accurate information on service status and remediation progress.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: To access management interfaces a user must be authenticated and also have the role of an account administrator in our user database. Admin, Recruiter (user), and Viewer access permissions / roles are available for customers. To access Zinc's support channels a user must be authenticated and will only have access to information relevant to their permission. For example, a candidate can access support but only with regards to their own background check process.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2
• Information security policies and processes: Zinc operates a comprehensive Information Security Management System (ISMS) aligned to ISO/IEC 27001:2022, supported by a full suite of formal security policies and operational procedures. These include policies covering access control, incident management, operations security, secure development, business continuity and disaster recovery, cryptography, asset management, vendor management, data protection, and acceptable use. All policies are approved by the ISMS Governance Council and reviewed at least annually to ensure continued suitability and compliance. Zinc’s reporting structure is defined in our Roles, Responsibilities and Authorities Policy, which establishes the ISMS Governance Council- comprising of the Information Security Analyst, Head of Legal, VP of Engineering, CEO, COO, CMO, and engineering representatives. This body oversees major security initiatives, monitors risks, reviews incidents, approves policies, and ensures adequate resources for the ISMS. Policy adherence is maintained through mandatory onboarding and annual security training, quarterly access reviews, regular risk assessments, internal audits, vulnerability scanning, and penetration testing. Management reviews and continuous improvement processes ensure ongoing oversight and that all controls operate effectively.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All configuration changes to our service go through formal review process requiring multiple individual approvals. Historical records of changes are maintained for audit purposes and can changes can be rolled back if necessary. Zinc has a dedicated Development Operations Engineer who monitors potential vulnerabilities and validates changes to our configurations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We use an automated threat detection service for our vulnerability management. This tool identifies potential vulnerabilities to our system. Once a vulnerability is identified and engineer will implement a patch within timelines depending on the potential impact with high risk vulnerabilities being patched as soon as identified. Our automated tool accesses a database of known vulnerabilities provided by a third party.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Zinc operates continuous protective monitoring across its production environment to identify potential security compromises. Production systems generate detailed logs capturing user activity, system events and security-relevant conditions. Logs and alerts are monitored using cloud-native tooling including AWS CloudWatch and GuardDuty. When a potential compromise is identified, events are triaged immediately, severity is assessed, and the appropriate escalation path is triggered. High-severity incidents prompt activation of the Incident Response Team. Critical and high-severity incidents require immediate notification and response, with governance council members convening within hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Zinc operates an Incident Management Policy that defines how security events are identified, assessed, and resolved. Zinc maintains pre-defined processes for common incident types, including malware alerts, service outages, and potential data breaches. Each incident is assigned a severity level, which determines escalation paths, required response times, and activation of business continuity or disaster recovery processes where appropriate. Users can report incidents through multiple channels including live chat and email. Zinc provides incident reports to customers where impact is identified. This may include written summaries, regulatory-compliant breach notifications, or direct customer updates, depending on contractual and legal requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: There are various ways in which we can support free trials. For simplicity, for every one hundred candidates you screen per year you can use one free background check to enable you to experience first-hand the user and candidate journey. ; 100 candidates = 1 free, 500 candidates = 5 free

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 25 July 2022
• What the ISO/IEC 27001 doesn’t cover: N/A - our certification covers Zinc software for the provision of all background-checking services provided on the platform!
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B2b3fd74-e30e-4fce-a6b0-1824befe1ae5
• Other security certifications: Yes
• Any other security certifications: SOC2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at legal@zincwork.com. Tell them what format you need. It will help if you say what assistive technology you use.