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Trustmarque Solutions Limited

TRUSTMARQUE Veeam Cloud Data Protection Platform - Backup Solution

Trustmarque offers Veeam® the leader in backup, recovery and data management solutions that deliver Modern Data Protection. We provide a single platform for Cloud, Virtual, Physical, SaaS and Kubernetes environments. Our customers are confident their apps and data are protected from ransomware, disaster and harmful actors and are always available.

Features

  • Single platform for Cloud, Virtual, Physical, SaaS and Kubernetes environments
  • Single portable license usable across cloud, virtual and physical workloads
  • Veeam is hardware and cloud-agnostic, giving customer freedom to choose.​
  • Instant Recovery feature lets you restart a virtual machine instantly
  • Ransomware protection with immutable backups on a hardened Linux repository
  • Datalabs helps reuse backup data to provide critical business insights
  • Business continuity for critical apps and data with Veeam CDP
  • Surebackup validates and verifies backups and replicas of your VMs

Benefits

  • A single platform for modernizing backup and securing your data.
  • Veeam is software-defined and hardware agnostic providing customer flexibility

Pricing

£1,146.23 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 6 5 4 2 3 4 5 9 7 6 6 5 9 4

Contact

Trustmarque Solutions Limited Lorraine Spence
Telephone: 01904 924089
Email: tenders@trustmarque.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Backup, Replication, Disaster Recovery
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/a
System requirements
  • Public cloud - supports AWS, Azure, GCP, IBM Cloud
  • Private cloud supports VMWare, Hyper-V, Nutanix, Physical servers
  • Hybrid cloud supports - On-premises and public cloud integration

User support

Email or online ticketing support
Email or online ticketing
Support response times
Agreed SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Please see - www.veeam.com
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
Veeam has 3 levels of support - Premier, Production and basic. Premier has a 30 minute target SLA for all severity levels. Production support has a target SLA of 1 hour for severity 1, 3 hour for severity 2, 6 hours for severity 3 and 8 hours for severity 4. Basic support has a target SLA of 2 business hours for severity 1, 8 business hours for severity 2, 12 business hours for severity 3 and 24 business hours for severity 4.
Support available to third parties
No

Onboarding and offboarding

Getting started
Please see www.veeam.com
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
N/a
End-of-contract process
N/a

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Windows
  • Other
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
RestAPI - Provides enhanced monitoring, backup initiation, restore, management, configuration changes, provide automation.

PowerShell - provides the ability to script Veeam capabilities in order to provide automation. In some cases advanced functionality is only available through the powershell interface.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Access through the service console.
Fully configurable policies, schedule, backup target etc

Scaling

Independence of resources
N/a

Analytics

Service usage metrics
Yes
Metrics types
Please see: Veeam
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Veeam

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
N/a
Data export formats
Other
Other data export formats
VBK
Data import formats
Other
Other data import formats
VBK

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/a
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
N/a
Approach to resilience
N/a
Outage reporting
N/a

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Veeam does not publish this information publicly. Veeam will be able to provide this information when required under a NDA agreement
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Based on our ISO27001 accreditation

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please see: www.veeam.com
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Please see: www.veeam.com
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Please see: www.veeam.com
Incident management type
Supplier-defined controls
Incident management approach
Please see: www.veeam.com

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

Price
£1,146.23 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Veeam Backup & Replication Community Edition is a free back up product to protect virtual, physical and cloud workloads. This free gift from Veeam can protect up to 10 workloads: VMware, Hyper-V, Windows & Linux servers, laptops, NAS and more.
Link to free trial
https://www.veeam.com/virtual-machine-backup-solution-free.html

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.