Fusion Business Solutions

Automation 360 Pure Cloud

Automation 360 is a SaaS-first pure cloud industry-leading RPA and digital workforce platform that combines an easy-to-use user interface with enterprise-class reliability and security to enable real-time self-automation. It delivers a browser-based, intuitive experience for business users to quickly automate tasks and tools for developers to build process automation.

Features

• Web-based, highly intuitive user experience on any device
• In-Product Learning: The built-in introductory tour and guided tutorials
• Easy Customization: Pluggable architecture allows for personalization of system
• Universal Recorder: Single recorder captures and automates processes instantly.
• Add Python, VBScript, other code to create more sophisticated bots.
• Intelligent Bots with AI, ML, NLP, etc with plug-in packages.
• Extensible Commands: Virtually limitless number of application can be added
• Bot Code Management: Single step debugging, version control, merge code
• Powerful Analytics. Monitor and analyse your Digital (bot) workforce.
• Secure Credential Store: Passwords encrypted using SHA-512 with PBKDF2

Benefits

• Web-based RPA platform enabling users to click & automate.
• Rapid benefit realisation - create and deploy bots in hours,
• Exploit AI -Users can leverage AI capabilities NLP, computer-vision
• Bank grade Security Features - GDPR compliance ready features
• Track benefits of digital workforce through built-in analytics
• Bot Store to download and leverage existing industry bots.
• Pluggable Architecture reduces Total Cost of Ownership
• AARI simple interface for users to interact with bots
• IQ Bot to extract and validate information from business documents

£97.43 to £974.25 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robin.booth@fusiongbs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

465503233434799

Contact

Robin Booth
+44208 814 4888
robin.booth@fusiongbs.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No service constraints
• System requirements:
  • Browser to access (Google Chrome, MS Edge)
  • Bot runner supported on Windows 10 and 11
  • Bot runner on Windows Server 16, 19 and 22
  • Bot Creator on Windows 10 and 11
  • Bot Creator on Windows Server 16, 19 and 22

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is provided based on the following priority levels; ; Severity 1 initial response - 4 hours; ; Severity 2 initial response - 8 business hours; ; Severity 3 initial response - 16 business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Automation Anywhere's Web Chat is a Bot and it creates a ticket on support portal which is picked up by a support engineer.
• Web chat accessibility testing: No specific testing has been done with assistive technology users
• Onsite support: Yes, at extra cost
• Support levels: Maintenance and support is included as part of the software subscription for Automation Anywhere. Fusion also offers additional support services at additional cost including:; Application Managed Service - providing administration of the A2019 platform. This includes all routine management tasks and caninclude additional minor enhancements for bot creation, custom reports or integrations
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Automation Anywhere has a team of Customer Success Managers who are passionate about customer engagement and ensuring that they are happy with - Our Service, Our Attitude and Our Products. Also, once the sale is made, right from the onboarding process till the entire journey of the client with Automation Anywhere; it is CSM's responsibility to make them successful. In addition to that, they ensure that all the processes under customer success umbrella including support, product, sales etc. should be completed in a timely manner. We have highly skilled technical support staff who will help customer on new system improvements, new releases and products. We have separate training staff for especially training customer’s resources on our Product.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The Automation Anywhere Enterprise Cloud solution will keep customer data, configs (bots), IQ Bot data, and most logs for 30 days after the customer’s subscription ends. These can be exported at any time or downloaded. Log files will be deleted no later than 180 days after the customer’s subscription ends.
• End-of-contract process: At the end of the contract the software will cease to perform as the license will have expired. Should you wish to continue it’s a simple renewal process, if not you simply uninstall the software from the servers.; Upon termination of a supplier relationship, AAI shall return all customer content in its possession or will certify that all customer content has been securely destroyed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Services provided for mobile are focused on management and reporting
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API are provided for both bots and management functions. These can be called via SOAP and restful web services Manag other interfaces are available for specific applications. Please see Automation Anywhere bot store for more details.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The control room and bot insights can be customised for specific customer requirements. This enables integration with existing tools to initiate bots and analyse the activity of Digital works,; ; Bots themselves are fully customisable and users (end users, business analysts, technical support and developers) can create their own bots to automate their own tasks. A2019 allows different types of users to utilise tools appropriate to them e.g. a business analyst would use a GUI while a more technical person can use python or java for custom bots.

Scaling

• Independence of resources: Automation Anywhere A2019 platform is segregated into tenants that have their own resources allocated, In addition the service includes capacity management that enables the potential demand bottlenecks to be identified and resolved.

Analytics

• Service usage metrics: Yes
• Metrics types: Control Room’s built-in interactive dashboards provide key metrics on active users having access to control room, register client systems, past bot failures, total digital workforce, their schedules and work queues in active mode.; Bot’s Dashboard provides operational analytics on Bots in your RPA platform. It provides details around Bots Heartbeat, The Status of MVP (Most Valuable Process) Bots, upcoming workloads and Top Failure reasons. This allows dashboards showing the ROI over time of the Digital Workforce.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AutomationAnywhere

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Generally A2019 does not store large amounts of data as the value is in the automation provided by the bots. Only Audit Logs can be exported as CSV Files but bots can also be downloaded.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Automation Anywhere maintains emergency and contingency plans for the infrastructure in which Automation Anywhere information systems that process customer content are hosted. ; ; Intelligent Automation Cloud SLAs; ; Availability:; SLA: 99.5% / month initially; Basis: Measuring User browser access to CR; Excludes planned downtime; ; Planned Downtime:; Upgrades within 2 hrs of planned downtime, Frequency - 6 to 8 weeks initially; Notice provided a week in advance; ; CVE update responsiveness:; Internal target: 24 hrs for NIST Critical rated vulnerabilities; Publish External policy (no commit on response time)
• Approach to resilience: Cloud edition is fully deployed using fully load balanced deployments on HA infrastructure services. We offer a 99.5% service availability and the status can be tracked at the link below: https://status.automationanywhere.digital/; ; Backups are taken to enable data to be restored in the case of a disaster. Production data centres are designed with high availability and resilient ; design of network and compute infrastructure. In special scenarios, there may be an impact on the service until the service is restored. The Automation Anywhere redundant storage, backup policy and procedures for recovering data are designed to attempt to reconstruct customer content in its original or last-replicated state. ; ; Also, the service has a contingency plan in case of supporting critical activities of the company. ; DR & BCP plan is tested annually. AWS multi region DR strategy is utilized.; ; RTO (Recovery Time Objective) - time to get a new region up and running with the last backup data restored = 6 hours; RPO (Recovery Point Objective) - the maximum duration for data loss during a restore = 24 hours
• Outage reporting: Automation Anywhere provide a dashboard for availability and email alerts that are optional. Please see https://status.automationanywhere.digital/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is deny-all and allow by exception based on roles, domains as defined in role-based accessibility control (RBAC). RBAC model ensures each User has console-access, to view information or data that is relevant to the role assigned by the Control Room Administrator. User Roles and relevant privileges are assigned from the Security Console. The users have roles based on the role permission given by the admin.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Awarded Oct 18, re-accredited Sep 23
• What the ISO/IEC 27001 doesn’t cover: Fusion's Statement of Applicability is available on request. It includes the management of information security relating to the provision of services and IT operations. Applicability to services provided remotely or on customer facilities are subject to individual assessment.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Amazon July 2012
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: All service components are held within the Amazon cloud
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 16 SOC 2 Type II
  • ISO 27017/27018
  • ENX TISAX Level 3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Automation Anywhere takes data security, trust, and integrity of our customers’ data and processes very seriously. Our cloud solution is SOC 2 Type II compliant to ensure the highest level of security and compliance. We have put a robust, secure operations service in place to ensure our customer data is secure.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Automation Anywhere maintains change control procedures that address security requirements of information systems, testing, acceptance of testing, and security around the use of test data. Software and configuration changes are managed and tracked using standard ticketing systems based on ITIL guidelines.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A penetration test is scheduled immediately before and after each release. Our engineering schedule includes plans to correct or mitigate any findings in a maintenance releases. In addition, we conduct vulnerability scans and also conduct static and dynamic analysis of our code using Veracode. We are Veracode Level - 5 Certified. Our customers conduct periodic vulnerability scans at a level of frequency dictated by their security policies and our policy is to correct Critical vulnerabilities within 30 days of detection. Additionally, we have participated in independent penetration test conducted by our clients which have yielded no significant findings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AutomationAnywhere conduct vulnerability scans and also conduct static and dynamic analysis of our code using Veracode. We are Veracode Level - 5 Certified. Our customers conduct periodic vulnerability scans at a level of frequency dictated by their security policies and our policy is to correct Critical vulnerabilities within 30 days of detection. Additionally, we have participated in independent penetration test conducted by our clients which have yielded no significant findings.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: "Incident Response: AutomationAnywhere maintains an incident response program designed to contain, analyse, remediate, and communicate security and safety incidents impacting AutomationAnywhere managed networks and/or systems or customer content.; ; Incident Notification: If AutomationAnywhere determines that customer content within its control has been subject to a security incident, the customer will be notified under and pursuant to applicable law.; ; Incident Recording: AutomationAnywhere maintains a record of known security incidents with a description of the incident, the time period, the consequences of the incident, name of the reporter, to whom the incident was reported, the procedure for recovering data and services as applicable."

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Every customer of Fusion's Cloud services receives additional environmental benefits, contributing towards overall achievement of net zero greenhouse gas emissions. Our services are 'pay as you go', driving efficient use of resources for customers who buy only what they need and when they need it, whilst our hosting services enable consolidation of infrastructure bringing opportunity for CPU optimisation and to drive down energy wastage. ; ; We seek to encourage customers to transition to a lower carbon footprint by analysing existing services to target high power-consuming services for transition to our Cloud services, so we can model costs vs cloud-tariffs to demonstrate value for money and environmental benefit.; ; For our customers, and our own staff and suppliers, we support environmental protection and improvement through the delivery of our Cloud services, which enable efficient working practices - such as flexible home working, with efficient remote access to critical business applications and with remote support - resulting in a smaller overall carbon footprint and a reduction in end-of-life IT waste for all.

Pricing

• Price: £97.43 to £974.25 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Community version has limited number of bots and functions that can be performed by the bots.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robin.booth@fusiongbs.com. Tell them what format you need. It will help if you say what assistive technology you use.