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Open Sky Data Systems

Gov360 OpenSky : Managed Support Services

OpenSky work with public sector bodies supporting the transition from legacy applications to cloud services. Our team provides support to map and plan the transition, ensuring architectural hierarchy is robust and data cleansing is optimised to deliver the best possible solution.

Features

  • Scalable, future-proof solution designed to meet needs and deliver value
  • Services cover legacy infrastructure, mainframe, datacentre, network, support and cloud
  • Professionally accredited team to deliver excellence (Agile, Scrum, Prince2, ITIL)
  • Plan, map, define and implement your cloud transition strategy
  • Storage, network and server virtualisation
  • Review and audit of current infrastructure with fit-gap analysis
  • Service Improvement – disaster recovery, continuity, availability
  • Cost-effective pricing based on identified and prioritised needs
  • Scheduled IT health checks (quarterly, annual, etc.)
  • Morning business systems status reports (daily)

Benefits

  • Value-for-money service to plan you move to cloud-based services
  • Benefit from synergies of our previous public sector experience
  • Seasoned technical professionals who implement industry best practice
  • Reduce operational running costs
  • Flexible offerings, reducing your costs - scales with programme demands
  • Reduce / consolidate IT assets
  • Access to Microsoft Premier Support Services

Pricing

£600 to £1,250 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wflanagan@openskydata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 6 5 7 6 2 8 1 9 0 5 9 2 6 0

Contact

Open Sky Data Systems William Flanagan
Telephone: +44 203 051 2392
Email: wflanagan@openskydata.com

Planning

Planning service
Yes
How the planning service works
Analysis
Working closely with a multi-disciplinary project team, we will undertake a full analysis of the organisation’s situation – understanding the challenges and pain points and discussing the relative priority of each solution. Analysis can be undertaken as stand-alone project for organisations trying to understand their digital transformation options, or as part of a wider project for organisations with a solid understanding of the challenges to be met.

Design
Our design services provide the data/information strategy, implementation of that strategy, analysis (functional/non-functional), system design and business intelligence tasks necessary to implement the envisioned solution. Our analysis activity will cross all business functions as we intend to deliver a robust solution that meets all stakeholder needs. The design phase is done in partnership to reinforce our understanding of your requirements and define the finer details of user roles and access rights. A Scope of Works Document will be the main output of this stage.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training and user-adoption begins from the start of our engagement. As well as workshops to gather requirements, we also facilitate education sessions to help with data management concepts and other fundamentals that would be agnostic to a chosen technology. Various system users are involved in training, at various levels and depths to ensure they are confident in using the system, through to training colleagues, where necessary. Resource requirements will be identified as part of the design of the training strategy – dependant on your priorities.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide step-by-step guidance and best practice advice that can be leveraged when migrating an organisation in a Microsoft Dynamics CRM deployment (on-premises) to Microsoft Dynamics CRM Online. The goal is to streamline the migration process to make the on-boarding experience easy and faster for our clients.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Dynamics
  • SharePoint

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
OpenSky QA Team is responsible for overall testing and assurance for any projects before moving to customer UAT, they are also involved in testing of any interim or module releases and for integration testing. The QA team require that any releases have already been tested in development by the implementation team.
QA activity is split into two distinct phases:
• Internal Testing & approval to deploy on customer site – this requires the system to have passed test exit criteria (set at project outset & agreed with customer)
• Onsite Test & approval to enter official UAT – this provides OpenSky staff onsite carrying out application level testing with client project representative. This testing brings a more customer-driven exercising of the system. The exit of this test is approval to move to customer UAT (User Acceptance Test).

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
OpenSky provide excellent, flexible customer and technical support services for Microsoft solutions, from standalone applications to complex systems. Our ITIL aligned Service Desk combines expert technical personnel with expert customer service to bring the highest standard support solutions.
Our standard package provides: -
Dedicated support service desk and cloud support experts from 08:00 to 18:00 Monday to Friday;
24/7 access to the service desk portal;
Suite of Daily System Checks performed by start of business each day;
Aggressive and guaranteed response and resolution times;
Support Lead dedicated to your account;
Face to face or video-conference meetings;
Monthly Service Reports including performance against SLAs and KPIs; Facility for change requests, enhancements;
Onsite Quarterly Service Review meetings;
Non-standard packages can be tailored to your needs, including out of hours or on-call support services

Service scope

Service constraints
OpenSky Remote Support Services provide a dedicated Service Desk Web Portal that is available to customer on a 24/7 basis via standard web browser. Tickets can be logged to the service desk either by direct email to a dedicated support email address or via the web portal interface. Customers can view, track, manage and update tickets via this portal.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
OpenSky provide excellent, flexible customer and technical support services for Dynamics solutions, from standalone applications to complex systems. Our standard package provides dedicated support experts from 08:00 to 18:00 Monday to Friday, with 24/7 access to the service desk portal. We provide aggressive SLAs with response times from 30 minutes for Severity 1 tickets, to 4 working hours for Severity 4 tickets, and guaranteed resolution times from 4 working hours for Severity 1 tickets to 40 working hours for Severity 4 tickets. Non-standard packages including out of hours or on-call support services can be tailored to your needs.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
OpenSky provide excellent, flexible customer and technical support services for Dynamics solutions, from standalone applications to complex systems. Our ITIL aligned Service Desk combines expert technical personnel with expert customer service to bring the highest standard support solutions. Our standard package provides: - Dedicated support service desk and cloud support experts from 08:00 to 18:00 Monday to Friday - 24/7 access to the service desk portal - Suite of Daily System Checks performed by start of business each day - Aggressive and guaranteed Response and Resolution times - Support Lead dedicated to your account - Face to face or video-conference meetings - Monthly Service Reports including performance against SLAs and KPIs - Facility for change requests, enhancements - Onsite Quarterly Service Review meetings Non-standard packages can be tailored to your needs, including out of hours or on-call support services

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CDL Group
ISO/IEC 27001 accreditation date
12/12/2021
What the ISO/IEC 27001 doesn’t cover
There is nothing out of scope for ISO 27001:2013. OpenSky Data Systems have been independently assessed and accredited to ISO 27001:2013 Information Security Management Systems, Standards and guidelines.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

OpenSky’s Managed Support Services not only enhance technological capacities but also address broader social value themes, reflecting our commitment to fostering a sustainable, equitable, and efficient society.
Our managed support services contribute to environmental sustainability by ensuring optimal performance and energy efficiency of IT systems. By proactively managing hardware and software configurations, we help organisations reduce energy consumption and extend the lifespan of their IT assets, thereby reducing electronic waste and associated environmental impacts.

Covid-19 recovery

During the Covid-19 pandemic, our managed support services played a crucial role in enabling organisations to adapt to remote work setups and maintain business continuity. By providing robust IT support and ensuring systems reliability, we supported organisations in navigating the challenges brought about by the pandemic, thus aiding in economic recovery and stability.

Tackling economic inequality

OpenSky’s Managed Support Services level the playing field by providing smaller enterprises access to high-quality IT support and maintenance services that are typically available only to larger corporations. This access allows these smaller entities to operate with the same efficiency and resilience, helping to reduce economic disparities between large and small organisations.

Equal opportunity

We ensure that our managed support services cater to a diverse range of clients, including those from underrepresented groups and sectors. By providing tailored support that meets the specific needs of each client, we help foster an environment of equal opportunity in technology management and utilisation.

Wellbeing

Our services improve the wellbeing of our clients' workforce by reducing the burden of IT management tasks, allowing staff to focus on more strategic and fulfilling work. This not only enhances job satisfaction but also reduces stress and increases productivity, contributing positively to the overall workplace environment.

Pricing

Price
£600 to £1,250 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wflanagan@openskydata.com. Tell them what format you need. It will help if you say what assistive technology you use.