IT Auxilium / GP IT Services / Health IT Services

Medical-Grade Cloud Based Temperature/Environmental Monitoring Data Logger System

GP IT Services provides a managed temperature/environmental monitoring solution for healthcare and regulated environments. The service continuously monitors fridges, freezers, rooms and equipment, providing real-time alerts, secure logging and compliance reporting to protect medicines, vaccines, samples and critical assets.

Features

• Continuous temperature monitoring for fridges freezers rooms and equipment
• Medical grade calibrated sensors suitable for regulated environments
• Real time alerts via email SMS and escalation workflows
• Automated compliance reports for audits and inspections
• Secure cloud based data storage with long term retention
• Web based dashboard for live and historical temperature data
• Configurable thresholds aligned to clinical and regulatory requirements
• Remote monitoring without on site manual temperature checks
• Resilient connectivity with offline buffering during outages
• Temperature, Environmental, Humidity, CO2, Legionella sensors and more available

Benefits

• Reduces risk of vaccine medicine and sample spoilage
• Improves compliance with healthcare regulatory temperature requirements
• Eliminates manual temperature checks and paper logbooks
• Provides early warning of fridge freezer or room failures
• Reduces clinical and operational risk through automated alerts
• Saves staff time through continuous unattended monitoring
• Supports audit readiness with accurate historical temperature records
• Minimises downtime by enabling rapid response to incidents
• Improves patient safety through reliable cold chain management
• Enables remote oversight across multiple sites and locations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

465811600441574

Contact

Sales - Health IT Services
01223 827 410
sales@healthitservices.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our temperature monitoring service extends GP IT Services’ secure cloud monitoring and reporting platform. It integrates with standard web browsers and notification services such as email and SMS to deliver alerts and compliance reporting, without requiring integration into other clinical or practice management systems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Yes. The service relies on compatible temperature sensors supplied and supported by GP IT Services and requires reliable power and network connectivity to transmit (IOT) data. Support is provided remotely, with on-site attendance available by agreement if required. Planned maintenance of the monitoring platform or sensors may occur outside core hours to minimise disruption. Temporary loss of connectivity may delay alerts, although sensors buffer readings locally until connectivity is restored.
• System requirements:
  • GP IT Services–supplied compatible temperature sensors
  • Reliable mains power for monitored fridges freezers or rooms
  • IoT connectivity for data transmission and alerting
  • Modern web browser for dashboard and reporting access
  • Email or SMS capability for alert notifications
  • Suitable mounting location for temperature sensors
  • Authorised user accounts for system access and alerts

User support

• Email or online ticketing support: Yes
• Support response times: 08:00 to 18:00 Monday to Friday, excluding Bank and Public Holidays. 24x7 cover if the client has OOH support add-on.; ; 30 min to 4 hour response dependent on priority call:; P1 - 30 mins,; P2 - 2 hours,; P3 - 4 hours; P4 - 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available once logged into our Support Portal. Users can ask questions and the bot will either signpost to the necessary support article or suggestion a resolution based on it's learning from tickets logged/resolution notes/ongoing learning the bot undertakes. The bot will not provide data or information from other customers, but may use learning from others to help support an answer.
• Web chat accessibility testing: Users can use speech to text in order to detail their issues and respond.
• Onsite support: Yes, at extra cost
• Support levels: Standard Support is included within the service price and provides remote assistance during business hours, help with alert configuration, platform guidance and access to user documentation. ; ; By standard we offer a fully Managed Service option at no extra cost, providing proactive monitoring, alert escalation support, regular reporting and service reviews.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: GP IT Services helps users start using the monitoring service through a structured onboarding process. We supply and configure calibrated sensors, assist with installation and complete initial system setup, including thresholds, alert escalation and user access. Users receive clear online documentation and step-by-step guidance on using the dashboard, responding to alerts and generating compliance reports. Remote training sessions can be provided for administrators and key users to explain day-to-day operation and best practice. Onsite support and training can be arranged where required, although most organisations can be onboarded remotely due to the cloud-based design of the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
• End-of-contract data extraction: When the contract ends, users can extract their data by exporting historical temperature records and compliance reports from the secure web-based portal before service termination. Data is provided in standard, readable formats suitable for audit and record-keeping. After contract end, access is removed and remaining data is securely deleted in line with GP IT Services’ data retention and security policies.
• End-of-contract process: At the end of the contract, access to the monitoring platform is withdrawn and live monitoring and alerting cease. Customers are expected to export any required historical temperature data and compliance reports before termination. Following contract end, remaining data is securely deleted in line with GP IT Services’ data retention and security policies.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is delivered through a secure, browser-based knowledge portal accessible on any modern device. Content is structured with clear headings, readable layouts and screen-reader compatibility. Users can navigate using keyboard controls and adjust display settings for visibility needs. Documents are available in standard web formats to support assistive technologies, and key guides can be downloaded for offline use. This ensures administrators with a range of accessibility requirements can follow setup and offboarding steps without barriers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Web based therefore can be accessed from either platform.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is a secure, web-based dashboard provided by GP IT Services. It presents live and historical temperature readings for fridges, freezers, rooms and equipment, alongside clear status indicators and alerts. Users can view trends, acknowledge incidents, download compliance reports and manage thresholds based on permissions. The interface is accessible via standard web browsers, supports role-based access and is designed for quick interpretation during audits or incidents, without requiring local software installation.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed through a secure, web-based portal provided by GP IT Services, available via standard web browsers on desktop or tablet devices. Authorised users can view live and historical temperature data, receive and acknowledge alerts and download compliance reports. Administrators can configure thresholds, escalation rules and user access. Users cannot alter sensor firmware, modify platform security controls or access data belonging to other organisations. All access is governed by role-based permissions and secure authentication, ensuring appropriate use and data protection.
• Accessibility testing: The service interface has been tested to ensure compatibility with common assistive technologies. Testing included screen-reader navigation, keyboard-only operation and high-contrast display checks to confirm that key functions such as browsing backups, initiating restores and accessing reports remain usable without a mouse. User feedback confirmed that headings, labels and navigation elements are structured in a way that supports predictable movement through the portal. Compatibility was assessed using widely adopted assistive tools including screen readers available on Windows and macOS. No issues were identified that prevented authorised users from completing core administrative tasks.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise the service through the secure, web-based management portal provided by GP IT Services. Administrators can customise temperature thresholds, alert escalation paths, notification methods, reporting frequency and user access levels. Customisation is completed directly within the portal using predefined configuration options, without the need for local software changes. Only authorised administrators, typically GP IT Services engineers or nominated customer leads, can change configuration settings. Standard users can view data, acknowledge alerts and download reports but cannot modify thresholds, alerts or system settings.

Scaling

• Independence of resources: GP IT Services delivers the temperature monitoring solution on a scalable, multi-tenant cloud platform designed to isolate customer environments. Each customer’s data, alerts and reporting are logically separated, ensuring activity from one organisation does not impact another. Platform capacity is continuously monitored and scaled to meet demand, with performance controls in place to maintain consistent data collection, alerting and access regardless of overall system usage.

Analytics

• Service usage metrics: Yes
• Metrics types: GP IT Services provides service usage metrics through the web-based monitoring dashboard. Metrics include sensor connectivity status, data reporting frequency, alert history, threshold breaches, user access activity and report downloads. These metrics support operational oversight, compliance assurance and audit readiness.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data by downloading historical temperature logs and compliance reports directly from the secure web-based portal provided by GP IT Services. Authorised users can select date ranges and export data in standard formats for audit, reporting or local record retention.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No data to upload

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The SLA on the IoT SaaS platform is 99%, and on data integrity, it is 99.999%.
• Approach to resilience: This is available on request (subject to an NDA)
• Outage reporting: Outages for this platform are issued via email alerts, with a public dashboard currently in development.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted by GP IT Services using layered security controls. The management portal enforces role-based access control so users can only view data or perform actions permitted to their role. Secure authentication is required for all users, with access logged for audit purposes. Support access is limited to authorised customer contacts verified by GP IT Services. Privileged administrative access is granted on a least-privilege basis and reviewed regularly to maintain security and compliance.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ITAuxilium is Cyber Essentials accredited. We also follow the UK GDPR and the Data Protection Act 2018, NCSC Cloud Security Principles and follow the service management practices of ITIL.
• Information security policies and processes: ITAuxilium is Cyber Essentials accredited. We also follow the UK GDPR and the Data Protection Act 2018, NCSC Cloud Security Principles and follow the service management practices of ITIL.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a structured configuration and change management process that tracks all service components through their full lifecycle using controlled configuration records and documented versioning. Proposed changes are logged, reviewed and risk assessed before approval. Each change undergoes a security impact assessment to evaluate effects on data protection, access controls and service stability. Approved changes follow a scheduled deployment process with testing, rollback planning and post-implementation review. This ensures components remain current, secure and fully traceable while minimising disruption to users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process that monitors, assesses and mitigates threats to the service. Potential vulnerabilities are evaluated using recognised risk frameworks, considering severity, exploitability and potential impact on confidentiality, integrity and availability. Security patches and updates are prioritised based on criticality, with high-risk vulnerabilities addressed as quickly as possible, typically within vendor-recommended timeframes. Threat intelligence is sourced from trusted industry feeds, vendor advisories, NCSC alerts and recognised security communities. Regular scanning and ongoing monitoring ensure new risks are identified promptly, and remediation actions are tracked through to completion.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous protective monitoring to detect unusual activity or indicators of compromise across the service. Automated alerts highlight anomalies such as failed backups, unexpected access attempts or abnormal system behaviour. When a potential compromise is identified, it is immediately escalated to the security team for investigation, containment and verification. Confirmed incidents follow a defined response process that includes isolation, remediation and communication with affected users. Response to high-severity incidents begins immediately, with lower-level events handled within standard operational timeframes. This approach ensures timely detection, rapid assessment and effective mitigation of security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a structured incident management process with predefined procedures for common events such as failed backups, access issues and suspected security incidents. Users can report incidents through the service desk by email or via the support portal, where tickets are logged and prioritised. Each incident is handled using a standard workflow covering triage, investigation, resolution and communication. For higher-severity events, we provide formal incident reports that outline the cause, actions taken and any recommended improvements. Reports are shared with authorised administrators once the incident is closed, ensuring transparency and clear auditability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: GP IT Services provides access to a time-limited demo platform. Users can log in, view simulated sensors, interact with the dashboard, alerts and reporting. Physical hardware is not supplied. The demo excludes live monitoring, operational alerts, SLAs and production data retention.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: De0ed732-62b1-4b95-bbe5-a7039e7eb424
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.