Omniplex Learning

Docebo Learning Management System (LMS) from Omniplex Learning

Docebo is an AI-enhanced industry-leading Learning Management System (LMS). It simplifies hosting and managing your training. With personalisation and intuitive automation, it reduces admin and increases engagement. As Docebo's UK partner, Omniplex Learning equips public sector organisations with the tools, support and onboarding for the successful implementation of their LMS.

Features

• Customise the User Interface
• Full suite of reports and dashboards
• Blended learning - handle a range of learning objects
• Configure content based on person criteria
• High level of automation across the platform
• Manage your instructor led training and virtual training sessions
• Huge range of off the shelf content
• Measure the impact of your training
• Measure how your learning is effecting business results
• Share, upload and build your knowledge around your own interests

Benefits

• Design your platform to match your brand guidelines.
• Get data you need in a simple to understand format.
• Create engaging learning experiences using a variety of learning formats
• Personalised experiences to ensure Users see learning that is relevant.
• Save time and effort by removing manual adminstration.
• Make adminitration of your ILT easy and centralised.
• Enrich your learning offering by adding the courses easily.
• Prove how your training courses are changing behaviours at work.
• Prove L&D is changing the performance of your organisation (ROI).
• Increase engagement in your workforce and capture best practice.

£13,726 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

465920414487923

Contact

Lara McElroy
08000 850550
sales@omniplexlearning.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Operating Systems: Microsoft Windows 8 or higher, OSX, Linux
  • Operating Systems Tablets: iOS13 or higher, Android 9.0 or higher
  • Browser Settings: JavaScript enabled / Third-party cookies enabled
  • Suggest a 1024x768px resolution on your desktop
  • 0.5 Megabits per second - Required broadband connection speed
  • Supported Desktop Browsers Microsoft Edge, Google Chrome, Safari, Firefox
  • Operating Systems for Tablets and Smartphones: iOS12 / Android 8.0

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Customer shall perform self-diagnosis of each incident and make a recommendation to Omniplex with regard to the severity level. Omniplex may re-categorise any incident based on additional information and shall communicate such re-categorisation to the Customer. Prior to reporting an incident, the Customer will have investigated and eliminated any internet or environment issues.; Cases are subject to established levels:; ; Urgent Critical: - production issue affecting all users, including system unavailability, with no workaround available.; ; High: Issue is persistent, affects many users and/or impacts core functionality or results in significant performance degradation with no reasonable workaround available.; ; Normal: Errors in functionality within the application, often accompanied by workarounds or affecting some but not all users.; ; Low:General inquiries on the use of the application; or cosmetic errors or incidents.; ; Urgent : 1 Business Hours first response. ETA- Within 5 Business Hours or within an agreed fixed time frame.; High: 1 Business Hours first response. ETA - As promptly as commercially feasible.; Normal: 2 Business Hours first response. As promptly as commercially feasible.; Low: 8 Business Hours first response. As determined by Omniplex Learning Support Team.; ; Outside UK business hours, organisations can raise urgent support tickets via the Docebo support portal.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Administrators are given access to a suite of onboarding eLearning that teaches them how to build and configure their system. Additionally, Omniplex Learning delivers a number of private training sessions to show and talk through the various components of the system. All training and the onboarding journey is focused around the agreed deliverables for the platform as stated in the Statement of Works.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can extract their User data by creating custom reports and exporting the data in CSV, PDF or HTML formats.
• End-of-contract process: Customer is given a set date by which they can extract their data to agreed timescales. Or they can pay for us to extract their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Docebo LMS is mobile responsive so that User Experience adapts to the device being used. There is also a native mobile app that can be downloaded and used.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Docebo's 'pages' feature allows your designated administrator to compose pages using building blocks and create different menus for each audience. The administrator can create more than one menu and then associate them to user groups, branches, or levels. The admin can also add widgets to the home page based on the requirement.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The accessible areas of Docebo Learn declared in our Docebo Accessibility Conformance Report (https://www.docebo.com/voluntary-product-accessibility-template-vpat/) based on the VPAT are tested on a regular basis:; ; We execute manual tests for keyboard navigation and screen reader experience;; We run weekly automated tests with UsableNet AQA tools;; ; We use Color Contrast Analyser to check the accessible color combinations for the platform in the default configuration.
• API: Yes
• What users can and can't do using the API: Docebo offers several native integrations as well as set of APIs allowing to integrate with other third-party tools.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The look and feel of the Docebo Learning suite is composed of a set of interface elements that the Super-administrator can customize to optimise the learning experience and the overall user experience of the platform, both on desktop and on mobile. These elements can be set globally, or for individual clients of the extended enterprise. By enabling the White Label app in the platform, you can hide some of Docebo's custom branding elements from view, meaning that users will be able to see your own custom branding (and nothing associated with the Docebo brand) inside of your platform. The app lets you customise the header and footer messages in your platform, hide certain buttons or areas of your platform from other Super-administrators, and replace the word Docebo with a custom word, among other options. The White Label app can only be managed by Super-administrators.

Scaling

• Independence of resources: Docebo is a SaaS-based LMS and is hosted on the Amazon AWS Public Cloud. Docebo uses a dedicated, state-of-the-art CDN. This CDN is a globally distributed network of servers that can replicate the static contents to a location (edge location) that is as close as possible to the final user’s location. This helps reduce latency and increase the speed of content navigation, as well as drastically increasing the concurrent supported users. Docebo offers both unlimited storage and unlimited bandwidth so there are no limits on scalability of the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Docebo LMS provide a wide range of training metrics including sytem usage, completion data, time spent, courses opened, course progression and number other reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Docebo

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data either in summarised dashboards or by custom reports that show individual training metrics.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API
  • SCORM
  • AICC
  • XAPI (Tin Can)
  • HTML
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: To protect data while in transit, customer sessions to the Docebo web servers are transmitted utilizing Hypertext Transfer Protocol Secure (HTTPS) and Transport Layer Security (TLS) encryption protocols and allow for 2048-bit encryption. Docebo utilizes a trusted certificate authority to issue a TLS digital certificate to inform users that the Docebo website is secure.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: To protect data while in transit, customer sessions to the Docebo web servers are transmitted utilizing Hypertext Transfer Protocol Secure (HTTPS) and Transport Layer Security (TLS) encryption protocols and allow for 2048-bit encryption. Docebo utilizes a trusted certificate authority to issue a TLS digital certificate to inform users that the Docebo website is secure.

Availability and resilience

• Guaranteed availability: Unavailable/Unavailability means that all or the majority of the request for the Services are constantly timing out or failing with a server-side error code; and (b) with respect to unavailability of the configuration portal, that the portal is not available for log on for all end users. There shall be no unavailability because of (1) a failure of the customer to correctly configure the Services in accordance with the documentation and/or Omniplex’s instructions; (2) the unavailability of a specific web page; or (3) unavailability of one or more specific features while other key features remain available. ; 1.Docebo has established the Services such that they will be available at least 99.9% of the time, measured monthly.; 2.If Docebo fails to achieve the availability percentage for two calendar months in any six month period, the customer shall be granted service credits in compensation. The value is calculated as percentage of the pro rata monthly charges paid by the Customer to Omniplex for Services under the applicable Order Form or SOW; 3.Omniplex will apply Service Credits to the Customer’s account. In the event there are no further Fees owing under the Agreement, Omniplex shall issue the Customer a refund within 90 days.
• Approach to resilience: The QA team tests new functionality and hot fix that the developers push into the codebase before they are deployed to a production environment. The standard QA review phase of the SDLC includes a suite of regression and security automated tests.; Unit testing is aimed at proving delivered code functions as designed and to verify that the application is resilient to potential issues outlined during threat modelling.; Security regression tests have combination of regression and security testing which ensures changes made to a system do not harm its security.; Manual code inspection, is performed where one member of the development team examines another developer’s code.
• Outage reporting: “Excused Outage” means, any Unavailability that is due to: ; a. Planned downtime. Planned downtimes are downtimes that are scheduled during “Maintenance Windows”. ; b. Emergency downtime. With respect to emergency downtime, Omniplex shall provide the Customer with as much notice as practical under the circumstances and strives to provide seventy-two (72) hours advanced notice. In all cases, Omniplex shall provide a minimum of twenty-four (24) hours’ advanced notice of emergency downtime. Omniplex shall make commercially reasonable efforts to schedule emergency downtime in off peak hours (based on the Customer’s business hours). ; c. Force Majeure. Any Unavailability caused by a Force Majeure Event. ; “Non Excused Outage” means anything other than an Excused Outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Docebo supports various methods of authentication, in combination with Docebo’s proprietary role-based permissions framework for handling authorization. Docebo also provides alternative authentication methods via diverse Single Sign On (SSO) modalities such as ADFS versions 2 and 3, LDAP, SAML, ad hoc secured authentication via token based signed URL, OKTA, Auth0, JWT).; By activating the SAML app in Docebo, users can log into their learning platforms using credentials from active sessions of other web platforms. Docebo offers two types of configuration procedures for the SAML integration, called Smart Configuration and Standard Configuration.
• Access restrictions in management interfaces and support channels: Access Management within the platform is configured by your Admins using the RBAC function within the platform. Docebo operates on the principle of least privilege.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Docebo supports various methods of authentication, in combination with Docebo’s proprietary role-based permissions framework for handling authorization. Docebo also provides alternative authentication methods via diverse Single Sign On (SSO) modalities such as ADFS versions 2 and 3, LDAP, SAML, ad hoc secured authentication via token based signed URL, OKTA, Auth0, JWT).

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/10/2022
• What the ISO/IEC 27001 doesn’t cover: All in scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Basic, Cyber Essential Plus, SOC 2, SOC 3
• Information security policies and processes: Omniplex Learning has policies and processes in place that our inline with our ISO certification. All processes and policies have been audited during our certification process.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Docebo's change management policy and procedures have been established to our ISO standards. Docebo software development process is based on Agile principles coupled with continuous deployment process. The software development process encompasses new developments and changing requests. The latter can also be originated for maintenance purpose.; A systematic approach is applied to managing change and ensure that changes to customer-impacting aspects of any LMS Platform functionality are reviewed, tested and approved. Change management standards are based on established guidelines and tailored to each change request. Program change documents and security best practices are documented on Docebo's content and collaboration system."
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A monthly report is run on Omniplex on the vulnerability of the organisation. This check is run by a 3rd party to identify any risks which are then catagorised into severity. Once identified, we have then a process in place to rectify any risks at a specific agreed level to be solved with 30-days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Mircosoft endpoint management that runs weekly checks for User device and application compliance. This is reported to the Executive fortnightly and the Board on a monthly basis.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of any GDPR issues, we have an named DPO. We have software that alerts the DPO of any potential incidents that are logged. All the incidents are then actioned and any outcomes logged and reported to Executive.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our ESG Strategy and our Environmental Policy outlines our commitment to environmental sustainability and responsibility, approved by our ESG Committee and communicated to Omniplex Learning staff in August 2023.; Energy efficiency is a key pillar on our ESG Plan, and our Environmental Policy outlines our commitment to 'conserving energy through careful planning, using energy-saving features of buildings and equipment'. ; In February 2023 we moved offices, reducing 3 office units to a single office in St Albans. We completed an energy conscious fit out, installing a range of energy saving initiatives, to include sensor lights and monitor powered laptops. The wider building efficiency is continually improved and in February 2024 gas sources have been removed and wider building is now fully supplied by 100% renewable source electricity. ; We calculated our carbon footprint for the first time in 2023, covering Scope 1 and 2 emissions in line with GHG Protocol. We have migrated the majority of IT infrastructure to a cloud based operation however associated emissions (Microsoft, Azure, AWS and Google Cloud) are not yet captured. We plan to build on capturing scope 3 emissions more fully as we continue to progress our carbon reduction strategy. ; Energy data is collected and reviewed monthly with our focus on truly understanding our energy usage, and minimising usage wherever possible. Whilst we have not set a specific carbon reduction target, we are actively focused on adopting energy – efficient practices across our operation. We’ve transitioned to renewable energy sources, we have adopted energy -efficient office operations, and through a Sustainability working group, along with our ESG Committee are driving progress against our plan to tackle climate change.

  Tackling economic inequality

  Our ESG Committee considered the UN Sustainability Development Goals in October 2023, and align on a single vision ‘Quality Education’ (Goal 5). Our company Mission is, “To enable organisations and individuals to reach their full potential through exceptional digital learning” and we know that through our 3000 strong customer base, our passionate L&D teams we can have a far reaching impact across the UK. Creating new skills is at our core, partnering with our clients to help individuals grow.; Omniplex Learning recognises the national skills shortage in digital design and the limited entry routes into this career. We champion early careers and build opportunities for junior pipeline of talent within our community, and have supported the creation of the Digital Learning Apprenticeship Standards. We promote and support apprenticeships in the business where possible and engage with our local University to provide internships to local students. ; We have strengthened our charitable reach too. We engage our community in offering a discount across our portfolio of products and services for all members of the NHS, all registered charities and all universities as our standard offering. ; This year we have supported the St Albans Food Bank, Harpenden Trust, Grove Junior and Infant Schools, and recently selected a local charity “The OLLIE Foundation,” as our designated Charity for the year ahead to support their work in providing mental health training and support to local schools, alongside offering essential suicide support in emergency situations.

  Equal opportunity

  Reduce the disability employment gap and tackle workforce inequality; • Omniplex Learning recognises the far reaching impact that we can have in reducing workforce inequality through the creation of digital learning that is truly accessible.; ; • Our design team are trained in accessibility standards and our eLearning is developed with the learners needs at the forefront.; ; • Our training team are experts in creating accessible eLearning and train L&D practitioners across the UK in ‘Introduction to eLearning Accessibility Training’. We are proud to be building this capability across the UK L&D industry and will continue to champion the necessity of creating accessible learning.

  Wellbeing

  Omniplex Learning recognise the importance of physical and mental wellbeing and we are proud to invest heavily into a comprehensive Wellbeing programme and dedicated Wellbeing team. This includes: ; Private medical insurance for all staff. We offer a zero excess, ensuring that all staff can access care for even minor ailments, without incurring any cost. We see regular use of the virtual GP, physiotherapy sessions for musculoskeletal, as well as aware of significant operations and cancer healthcare claims that have positively impacted health outcomes. ; We have a strong focus on Mental health internally and recognise treatment on the NHS can be limited access, providing a barrier to accessing treatment. We provide Mental health coverage as part of the private medical insurance, including 30 days outpatient support at treatment centres. ; We also have a cashback healthcare plan, that covers the cost of everyday healthcare for visual, auditory and dental expenses, at varying levels. ; We subscribe to two Employee Assistance Programmes (EAP), offering support for all staff and their families. ; 10% of the workforce are trained in Mental Health First Aid, and collectively form our Wellbeing Champions. This group drives an inclusive culture through open conversation and delivery of an annual programme of initiatives targeted at breaking the stigma attached to mental health.; We have also rolled out monthly Wellbeing newsletters, have held Mindfulness Sessions provided by Headspace, hosted monthly Book Club meetings, pay for in office books and magazine subscriptions, as well as providing EatFruit- a weekly fruit and healthy snack subscription for the office.; One of our core values at Omniplex Learning is ‘we stand together’. We treat one another with respect and kindness, and this guiding behaviour provides a compassionate and empathetic employer response to any individual needs in the team, often going above and beyond any duty of care.

Pricing

• Price: £13,726 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Users get a 14-day free trial with full functionality. They can configure, upload and enrol users just as they would in the live platform. If they want to purchase a licence, the trial version can be switched so they can keep the work they have already.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.