STABLE
Service Management (ITIL) Services
At Stable we believe that user adoption is critical to any project's success. How your users adopt the ‘New Ways of Working’ is key. Regardless of what the solution is; if users don't adopt, then it will fail. As a Microsoft Solutions Partner we specialise in M365 and Employee Engagement.
Features
- Value Streams & Processes definition
- Establish and assess your organisation structure or System of Authority
- Senior & Exec Level Coaching to support Service Delivery
- Service Configuration Management
- Service Level Management
- Communication and Training management strategies
- Service Continuity Management
- Supplier Management
- Focus on people, process and technology
- Integration with wider project management and business analysis capabilities
Benefits
- Clear change communication with all stakeholders and end users
- Measures costs against usage and benefits
- Provides recommendations for increasing Return on Investment (ROI)
- Standardisation and Service Management Synthesis
- Productivity increase through Cloud Transformation
- Automation for efficiency and consistency
- Measured Service Delivery Performance Increase
- Effective change management throughout project lifecycle
- Asset Management Efficiency
- Project management and business analysis capabilities
Pricing
£5 to £30 a user a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@stable.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 6 6 4 0 8 1 3 4 5 1 0 5 4 0
Contact
STABLE
Ryan Lewis
Telephone: 02921051010
Email: sales@stable.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our journey starts with a conversation. We will want to understand your organisation, people and culture. We will use discovery workshops to build a picture of your current capabilities and future target operating models.
We will use this insight to build recommendations and proposals for how service management could bring you value.
Our recommendations will often suggest a crawl, walk, run approach for introducing new features to your organisation and we are proponents of using adoption and change management techniques to ensure the successful implementation of change.
Stable believes in a collaborative method, working closely with key client stakeholders to define a structured approach, based on the ITIL Version 4 Service Management Methodology to ensure a strong working partnership from the outset. Understanding what a successful service delivery outcome looks like for our clients with documented key measurable outcomes and deliverables being defined at the outset of the delivery is key. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365
- Microsoft Viva Suite
- Dynamics 365
- Azure
- Cloud Transformation
- Service Delivery Change
Training
- Training service provided
- Yes
- How the training service works
-
Learning is a key element in the service delivery and will further help to drive IT Service Adoption
ITIL 4 provides the guidance organisations need to address new service management challenges and utilise the potential of modern technology.
Each customer may have different learning requirements, learning delivery is tailored to the adoption success measures, and can be delivered in the format that is appropriate for the type of change and the clients preferred delivery methods. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Setup and Migration is structured on a case by case basis depending on the requirements of the end client and what the workloads are. Utilising our experience as a Microsoft Solutions Partner and the support of our three core services, we can adapt to each requirement as needed.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- NIST practitioners
- Secure by Design understanding, implementation, and assurance
- Security culture development
- Security Risk Impact Assessment
- Red Team and bug bounty activities
- Microsoft Secure Score analysis
- Microsoft 365 Dynamics
- NCSC Cyber Essentials Scheme, Cyber Essentials Plus Accreditors
- Penetration testing and Ethical Hacking services
- MoD JSP604 guidance
- Certified security testers
- Yes
- Security testing certifications
-
- Cyber Scheme
- Other
- Other security testing certifications
- OSCP
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
On-going 12 Month Strategic and\or Tactical Service Management Support and delivery can be provided.
Additional on-site ITIL Certified Staff can also be provided to drive and support internal initiatives
Service scope
- Service constraints
- No constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We provide an automated immediate response detailing the likely wait time on resolution. This is based upon a pre-agreed SLA according to priority and hours of service.
Typically, our customer enjoy a response within the hour. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Stable provide a tailor-made support offering individual to each client and/or system.
All Clients are assigned a Customer Success Manager to ensure that requirements are captured and service offerings are bespoke to their need.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a Silver Level Achilles accredited member, Stable conducts regular reviews of it’s waste and energy consumption levels to ensure we are ahead of the curve when it comes to fighting climate change.
Solar Panels are fitted to Stable’s Head Office to power the building, and we provide staff with fully electric vehicles with on site charging available to use as required. We encourage the use of electric vehicles when visiting clients or on other business activities and to charge at Head Office for the purpose of these visits.
Modern water management systems are in place on site and waste is separated in to recyclable items with local advice provided from the disposal company and a nominated individual in Head Office to provide guidance.Covid-19 recovery
At Stable, we use our experience to encourage modern ways of working, fostering economic recovery by championing remote work whilst organisations can rest well in the knowledge they are still well secured.
Clients can leverage digital platforms for seamless collaboration, enabling them to operate efficiently wherever their teams are based within secure environments.
Stable can also support in the adoption and change management of these technologies, guided by our Learning Pillar, to ensure organisations embrace the new ways of working in an efficient manner.
By leveraging technology's transformative potential, Stable can play a pivotal role in society's recovery from COVID-19, driving innovation, resilience, and progress.Tackling economic inequality
Our CEO is a Trustee of the Board for Adoption UK, so at Stable we realise we play a pivotal role in driving economic inclusivity through fair employment practices and equitable opportunities for advancement. This involves implementing living wage policies, providing comprehensive benefits packages, and promoting diversity and inclusion within the workforce.
We leverage our resources and influence to support marginalised communities and address systemic barriers to economic mobility. This involves investing time and effort in education and vocational training programs and events, and advocating for policies that promote economic justice.
Collaboration between the public and private sectors is crucial in tackling economic inequality on a broader scale. By partnering with governments, NGOs, and community organisations, we help to amplify their impact and implement sustainable solutions that address the root causes of inequality.
By fostering a culture of corporate social responsibility, we seek to lead by example by demonstrating a commitment to ethical business practices and social justice. This involves transparency in reporting, ethical sourcing, and environmental sustainability initiatives that benefit both people and the planet.Equal opportunity
In the modern workplace, the pursuit of equal opportunities stands as a cornerstone of progress, fostering inclusivity, diversity, and innovation. Stable recognises that diversity fuels creativity and drives success, leading to a more dynamic and resilient workforce.
Creating equal opportunities begins with cultivating an environment where individuals from all backgrounds feel valued, respected, and empowered to contribute their unique perspectives. This involves implementing fair hiring practices, promoting diversity at all levels of the organisation, and providing equitable access to resources and advancement opportunities.
At present, amongst other things, we hold a Bronze award with the Amed Forces Covenant, ensuring all those who serve or who have served, and their families, are treated fairly. In time we aspire to Silver or Gold Award.
We believe that the pursuit of equal opportunities in the modern workplace is not just a moral imperative but also a strategic advantage. We champion diversity and inclusivity to cultivate a more engaged, innovative, and resilient workforce, poised to thrive in an ever-evolving landscape.Wellbeing
We believe that central to promoting wellbeing is fostering a culture that values work-life balance. We encourage employees to disconnect and recharge outside of office hours. Flexible work arrangements, remote work options, and generous leave policies enable individuals to meet both professional and personal obligations, reducing stress and burnout.
Moreover, proactive measures to support mental health are essential in nurturing a resilient workforce. This includes us providing access to private medical care, counselling services, mental health resources, and fostering an open dialogue about mental wellness to reduce stigma and encourage seeking support when needed.
Physical wellbeing is equally paramount, we offer initiatives ranging from ergonomic workstations to gym memberships.
Pricing
- Price
- £5 to £30 a user a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@stable.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.