OPTIMA DIGITAL SOLUTIONS LTD

govService Digital Consultancy Services for Local Government

Optima Digital Solutions provides digital consultancy for public sector organisations leveraging the Granicus govService (formerly Firmstep) platform. Services include: training, development, implementation, support, process design and integrations of varying complexities into any third party system. Our consultants are specialised in the platform and other key technologies.

Features

• Form creation and workflow design across all complexity levels
• Integration with any third party, line of business system
• Ongoing team support and training
• Solution architecture review and development
• Platform implementation including standards creation, configuration and more

Benefits

• Cut main vendor dependency, reducing ongoing costs
• Use specialised, dedicated consultants experienced in the platform
• Affordably upskill staff with experienced consultants
• Reduce back office processing times by digitising existing processes
• Maximize savings on SaaS fees by leveraging existing technology

£650 to £925 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@optimads.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

466427818352672

Contact

Matthew Franklin
0151 459 3600
sales@optimads.net

Planning

• Planning service: Yes
• How the planning service works: We assist with implementation, solution design and architecture on the govService platform by utilising our experience with similar projects.; ; We can provide workshops to better understand the use cases for systems, documentation on the solution architecture and configuration of the platform and ongoing support to ensure key technical limitations are identified during internal business analysis reviews of existing processes and more.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Granicus govService

Training

• Training service provided: Yes
• How the training service works: We provide training covering several areas, including (but not limited to) the Granicus govService platform. ; ; Training can be tailored to meet individual client needs, such as form building, permissions management, complex integrations, design and styling configuration, platform architecture and more.
• Training is tied to specific services: Yes
• Services the training service works with: Granicus govService

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer a range of expertise in middleware such as Microsoft Power Automate, UI Path, etc and other cloud technologies such as managed SQL clusters, etc.; ; We can assist with moving on prem and legacy applications that have been built using traditional languages such as C#, .NET, C++, PHP, etc to utilise low-code technologies which are cloud hosted to prevent single points of failure across organisations.; ; We can also setup a variety of cloud technologies such as managed SQL clusters, S3 buckets, document storage and more.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Granicus govService
  • Microsoft Power Platform
  • UI Path

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our consultants placed to help with QA & performance testing are ISTQB certified testers who have worked directly with the platform for a number of years.; ; We can undertake a review of existing test strategy and provide reports as required along with developing and implementing a test strategy to ensure current and future solutions built with the platform are thoroughly tested.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide ongoing support for the Granicus govService platform. This can range from general queries on using the platform, to investigating potential outages and more.; ; Our experienced consultants specialise in several technologies, mainly focusing on the Granicus govService platform. They are always eager and willing to knowledge share with any teams we work with, which has already been achieved with several clients.; ; In addition to our commitment of sharing knowledge, we manage and run a digital developer forum that focuses on allowing all public sector organisations using various technologies to come together, network, share and collaborate. This is funded and managed by select members of our team. None of the users of the forum are required to purchase, or to purchase services from us. The forum is open to all public sector organisations and their teams.

Service scope

• Service constraints: There are no constraints. Although we primarily work remotely, if required, consultants can be available on site as and when required under prior agreement. All services are subject to scoping prior to contractual commitment.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Low - 7 days per week, next working day response.; Medium - 7 days per week, same working day response.; High - Weekdays, response within 1 hour. Weekends, response within 3 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The support we provide is focused around the digital solutions we have built on the platform. We classify this as a single level of support, as no other support is required for the work we undertake.; ; If a client has an issue with a solution we have built for them on the platform, they can reach out via our support portal or directly to the consultant / account manager as required.; ; Responses follow our 3 different priority levels (low, medium, high) which have varying SLAs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity

  Fighting climate change

  By utilising the Granicus govService platform, we enable public sector organisations to adopt paperless processes which in turn allow remote interactions with customers. When we digitise high volume, complex paper-based processes, this enables staff to truly handle inquiries remotely.; ; We can utilise our vast experience to develop online processes that allow councils to interact with residents to consult on climate change initiatives in the borough. These processes can be designed with comprehensive reporting to positively affect the council's ability to deliver on climate change initiatives.

  Covid-19 recovery

  During the COVID-19 pandemic, our consultants worked with various organisations to develop extensive digital solutions to help communities deal with the pandemic. These solutions ranged from automated disbursement of COVID-19 specific funds such as business rates relief, business support grants and more.; ; We utilised technologies available to us, such as Microsoft Power Automate to allow delivery of key services during the pandemic. Iterating and delivering these services quickly allowed for a rapid reaction to the changing landscape during the pandemic.

  Equal opportunity

  We are passionate about creating digital services that are accessible across the board. Our internal standards are focused around creating easy to use, convenient services that help us ensure the processes we create are inclusive and accessible to all, including individuals with disabilities.; ; Our commitment to accessibility allows us to reduce common barriers to service access. Implementing WCAG standards and common, reusable alternative methods of contact can ensure that residents can access the services that matter to them most.

Pricing

• Price: £650 to £925 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@optimads.net. Tell them what format you need. It will help if you say what assistive technology you use.