HICOMPLY LTD

Hicomply - ISMS Cyber Assessment Framework (CAF) & NIS2, ISO27K, GDPR, Privacy Management

GDPR, Cyber Assessment Framework CAF and NIS2 platform for risk and compliance management. Privacy, GDPR, CAF, NIS2, ISO27001, other frameworks. Centralised GRC and ISMS solution.

Configurable tools, automation, and integrations enhance risk management, monitoring, and compliance. Ensure alignment with CAF, ISO 27001, and NIS regulations for a proactive security posture.

Features

• ISMS - GDPR - GRC management System
• Policy Management and information dissemination
• ISMS Scope Definition
• Essential Services and Critical Asset Management
• Critical System Management
• Risk Assessment, CAF, DPIA, GRC
• Evidence Collection Automation
• Continuous Control Monitoring
• Executive Compliance Dashboards and Reporting
• Cyber Assessment Framework (CAF)

Benefits

• Cyber Assessment Framework (CAF)
• CAF for Local Government
• CAF for Operators of Essential Services (OES)
• CAF for the NHS & Healthcare Sector
• GDPR Privacy Management
• Privacy and Infosec control monitoring
• CAF for Digital Service Providers (DSPs)
• CAF for Transport & Aviation
• CAF for Defence & National Security
• NIS2 GRC Compliance & ISMS Management Efficiency

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hicomply.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

466468348127670

Contact

Sales
03301333640
sales@hicomply.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Hicomply operates support service hours Mon-Fri 0900-1700 GMT excluding English public holidays.; The Maintenance window is 2 hours between 1200 and 0200 Sunday.; Hicomply operates an uptime SLA of 99.95% availability outside of these times.
• System requirements: Web portal is accessed via modern browsers

User support

• Email or online ticketing support: Yes
• Support response times: Support desk is open Mon-Friday 09:00-17:00; ; Urgent - Application issue affecting all users. The system is inoperable. Response within 2hr; High - Bug preventing use of a key feature or limiting access. Response within 2hr; Normal - None Critical Defect, with workarounds in place - Response 4hrs; Low - Product Queries etc - Response within 24hrs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: We have not done any testing with assistive users.
• Onsite support: No
• Support levels: We provide a single support service to all customers.; ; We can provide account management resources to contracts at additional cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Hicomply provides onboarding sessions to provide software training.; ; Training packages can be designed around specific product configuration, and user types to suit specific customer goals.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We provide a data-out guarantee which ensures customers can request extraction of data at the end of the contract.; ; This service is priced on an individual basis - pricing will be based on the size of the data held within the platform, and the handover media.
• End-of-contract process: Hicomply is a subscription service, and at the end of a subscription a customer has the right to request data extraction or data deletion.; ; Both services charged at an additional fee. Dependent on the size of the data stored in the platform.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Our API provides CRUD operations on most ISMS Objects, Risks, Tasks, Documents etc.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Localisation - language, currency, date and timezone.; ; Branding, logo, colour schemes etc.

Scaling

• Independence of resources: Hicomply has a highly scalable micro-services architecture operated on scalable cloud services and with a scalable architecture allowing for scaling up and scaling out as needed.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export documents and other data manually via the application. ; ; For larger exports, these will need to be via the engineering resource for size and scope discussions - quoted and paid.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5%; Under standard contract terms, users are not refunded for not meeting SLA targets
• Approach to resilience: We use Azure Hosting Services which provides availability SLAs fully aligned with those we provide to customers.; Our hosting provides failover capability if the event of failure of the primary environments.; We also use Cloudflare network solutions to protect against attack and routing when network failure exists.
• Outage reporting: Hicomply provides customers with a public availability dashboard. Where they can see current status, and historic performance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Hicomply support staff must request access to perform support tasks. This access it time bound.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Hicomply adheres to all required security policies for the ISO27001 standard.; Privacy Policy; Acceptable Use Policy; Access Control Policy; Asset Management and Information Classification; Business Continuity Management Policy; Clear Desk and Clear Screen Policy; Code of Conduct Policy (including whistle blowing); Cryptographic Controls Policy; Disposal of IT Assets Policy; Encryption Policy; Environmental and Sustainability Policy; Exchange of Information Policy; Information Security Policy; Logging and Monitoring Policy; Mobile Device Policy; Password Policy; Physical & Environmental Security Policy; Protection of Electronic Data Policy; Risk Management Policy; Supplier Security Policy - Standard operating procedure; System Security and Network Access Policy; ; Management Review Procedure; Access Control and Account Management (SOP); Business Continuity Plan; Code Promotion Process - Standard operating procedure (SOP); Documents and Records Management Procedure; Incident Management Procedure; Internal Audit Program Procedure; Malware Protection Procedure; Recruitment, Changes and Leavers; Risk Management Procedure; Roles, Responsibilities, Training & Competence; Security Patching - Standard operating procedure (SOP); Software and Security Assurance Testing - Standard operating procedure (SOP); Software Development Process - Standard operating procedure (SOP); System Usage Logging and Audit (SOP)
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes involve tracking service components from procurement to decommissioning via a configuration management database (CMDB). Changes undergo a thorough proposal phase, including a detailed security impact assessment. These changes are then peer-reviewed and tested in a controlled environment to ensure no new vulnerabilities are introduced. A Change Advisory Board (CAB) reviews and approves changes based on security evaluations and test results. Implementation is closely monitored, with all steps documented for compliance and audits, ensuring that changes do not adversely affect our system's security posture.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our ISO27001-certified vulnerability management process involves continuous monitoring and assessment of potential threats using industry-leading threat intelligence sources such as CERT, NIST, and security vendors. Vulnerabilities are identified through automated scanning and expert analysis. Critical patches are prioritized and deployed within 24 hours of release, while less critical updates follow a structured timeline, typically within one to two weeks. We ensure comprehensive coverage by integrating feedback from security audits, penetration testing, and real-time threat monitoring systems, maintaining robust security across all service components. We also continuously monitor vulnerabilities within our software code and components during the development process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring process, aligned with ISO27001 standards, employs real-time security information and event management (SIEM) systems to detect unusual activity signaling potential compromises. Alerts generated by the SIEM are analyzed by our security team to quickly assess and prioritize incidents based on severity. We respond to critical incidents immediately, with a goal of beginning remediation within one hour. Incident response protocols are predefined, including escalation paths, mitigation strategies, and communication plans, ensuring efficient and effective management of potential security breaches while minimizing impact on operations.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management approach is structured around ISO27001 principles, featuring predefined processes for common security events to ensure swift and systematic responses. Users report incidents via a dedicated helpdesk system and email support team. Each report triggers our incident response protocol, which categorizes the incident type and severity to guide the response strategy. Post-incident, we provide detailed reports through our secure online portal, summarizing the incident, actions taken, and recommendations for preventing future occurrences. This ensures transparency and continuous improvement in our security posture.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SANCERT UKAS
• ISO/IEC 27001 accreditation date: Thursday 28 August 2025
• What the ISO/IEC 27001 doesn’t cover: This is whole business scope. Nothing is excluded.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SANCERT
• ISO 9001 accreditation date: Wednesday 21 August 2024
• What the ISO 9001 doesn’t cover: The scope covers all aspects of the quality of the SaaS product we deliver, nothing is excluded.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: SOC2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@hicomply.com. Tell them what format you need. It will help if you say what assistive technology you use.