OnGen Ltd

OnGen Expert - onsite renewable energy and energy storage feasibility tool

An option appraisal tool to help organisations assess the commercial and technical feasibility of deploying a range of renewable and low carbon energy generation technologies.

The service highlights technical constraints, calculates the optimum system size to maximise ROI then introduces reputable accredited installers and funders.

Features

• multiple technologies assessed simultaneously
• based on half hourly energy consumption data
• technology agnostic
• objective commercial assessments based on data
• easy to navigate user interface
• technical and planning constraints identified
• battery storage incorporated
• unlimited users can be added for no extra charge
• peer reviewed with case studies
• no software needed, just a recent broswer

Benefits

• low cost flexible licence arrangements
• efficient production of business cases in standard format
• energy cost and carbon savings easily identified
• multiple technologies assessed simultaneously
• easily accessible from a broswer
• managed service option provided, OnGen do the assessments
• constantly updated and easily to sensitise assumptions
• accurate 20 year cash flow forecasts
• third party funding options available to suit the organisation
• seamless link from projects to reputable installers

£1,800 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.trigg@ongen.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

466693851042468

Contact

Christopher Trigg
07884182058
chris.trigg@ongen.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The renewable and low carbon technologies included on the platform are limited to bankable or mature technologies.; ; Battery storage can be assessed in conjunction with roof and ground mounted solar PV however potential income streams from providing grid services are excluded as they are unpredictable and short term.
• System requirements: Any web browser, ideally chrome (IE v.9 or later)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Microsoft Teams
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: An initial half day training session is provided as part of the licence fee, usually via webex.; ; All customers are assigned a dedicated account manager who can provide assistance via the phone or MS Teams with assessments.; ; Ongoing technical and software support included as part of the licence fee.; ; Specific software development requests will be considered and costed as required.; ; A enhanced (managed) service option is provided where OnGen will carry out assessments on the licensees behalf on their instance of the platform for a flat fee per site of £275 (in addition to the licence charge). ; ; This service has proved to be ideal if internal resource to use the platform is not available or constrained.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online and offline training is provided through an initial half day training workshop.; Video support is provided for each part of the process
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The software generates feasibility assessments in MS Word.; Portfolio data an be exported as .xlxs or PDF based on a range of filters
• End-of-contract process: Data will be held on the platform in perpetuity on receipt of a data management fee. This allows the user to refresh and sensitise existing sites an unlimited number of times but new sites or technologies could not be created.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Designed to work on mobile tablets, not phone
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: A client administrator can view all sites added by the organisation and add an unlimited number of "sub-users".; Reports and analysis can be run directly.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: RESTful JSON API available over https; ; Registration API available; Account management API available; ; Users will be able to add technology and site assessments and receive restuls in JSON
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dedicated URL and branding provided at set up for the web application.; ; List of installers can be customised e.g. those on a procurement framework.; ; All customisation is provided in the set up phase

Scaling

• Independence of resources: Huge contingency built into Amazon Web Services cloud.; We can vertically scale the service to meet demand and we can also provide dedicated instances to specific customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users accessing the software.; ; Renewable technologies added to the platform.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Using buttons at various stages throughout the assessments.; Assessment reports are sent to the users email address.; Portfolio reports are exported to PDF or xlsx; The API exposes data in JSON
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • MS Word
  • MS Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Servers is hosted with Amazon Web Services and SLAs are consistent with their uptime.; Releases are scheduled and notified 24 hours in advance
• Approach to resilience: In line with AWS. Data is backed up every 5 minutes and stored for 2 weeks.
• Outage reporting: Email alerts; Twitter alerts; Website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We do not expose management interfaces or support channels to the public internet. ; ; Elevated permissions are granted only where there is a job requirement to do so.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Data is encrypted in transit using SSl and HTTPs, passwords encrypted at rest.; Access to the data is limited to master credentials for AWS.
• Information security policies and processes: 2 developers have access to data in UAT and report to the Senior Developer.; ; The Senior developer reports directly to the CTO and CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change is captured in a ticketing system.; Change is grouped into sprints with planned releases.; We perform full regression testing before live releases.; The security impact of any change is assessed at design and implementation time.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Operating system patches and service packs are deployed as they become available.; The frameworks used to develop the software are updated and the relevant patterns used to protect against common vulnerabilities.; We source threat information for OWASP https://www.owasp.org/index.php/About_The_Open_Web_Application_Security_Project
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and log traffic in AWS.; We can rapidly change firewalls and access controls on the component parts of the software to mitigate compromise.; We respond to incidents as our highest priority.
• Incident management type: Undisclosed
• Incident management approach: Users can report incidents through the web site, API, twitter and email.; We aim to restore normal service as fast as possible and communicate with our users through all unaffected channels.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Identification of zero and low carbon renewable energy generation technologies reduces the reliance on fossil fuel generated heat and electricity thus reducing greenhouse gas emissions.

Pricing

• Price: £1,800 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 7 day free access is provided upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.trigg@ongen.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.