COMPLETE DISCOVERY SOURCE INC.

RelativityOne

Industry leading eDiscovery solutions for document review, analysis and redaction, with built in analytics and generative AI functionalites.

Features

• eDiscovery Processing, metadata extraction and OCR
• Document Review and Coding
• Data Analytics
• eDisclosure Productions and PDF Bundles
• Deduplication and Email Threading
• Generative AI Document Review
• Generative AI Privilege Review
• Generative AI Case Strategy and Witness Statements
• Manual and Automated Redaction
• Personal Data Detection

Benefits

• Process data from O365, Mobile Devices, Laptops etc
• Reduce data volumes through deduplication and analytics
• Review and Redact for litigations, arbitrations, investigations and DSARs
• Visualise communications, sentiment, sensitive terms, conceptual information
• Generative AI detection of personal data with automated redaction
• Review chat data Teams, Bloomberg, mobile devices, social media
• Export data to natives, PDF, or load file productions
• GenerativeAI review of up to 3 million documents per day
• Customisible review workflows, displays, coding choices
• Handwritten document, audio, video transcription, object detection

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cdslondon@cdslegal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

466701427287522

Contact

Mark Anderson
+44 (0) 7506 589580
cdslondon@cdslegal.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • EDiscovery and forensics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: System usage is based on per GB volume hosted in the system. There is no limit to data volumes, however cost will scale accordingly.; ; Weekly maintenance:; Start: 10:00 pm on Saturday; Finish: 12:00 am on Sunday; ; Monthly maintenance:; Start: 10:00 pm on Saturday; Finish: 10:00 am on Sunday
• System requirements:
  • Edge
  • Chrome
  • Firefox
  • Safari
  • High-speed uploader avilable for faster upload
  • RelativityOne Staging Explorer Install for optional Azure storage access

User support

• Email or online ticketing support: Yes
• Support response times: Weekdays 9 - 7 (UK time): 30 minutes; Weekends and Evenings: 2 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: - Bug Fixes, Performance Issues: No Cost; - Project Management Support: £160 per hour; - Consultancy and Advisory: £205 per hour; - Remote Forensic Collections: £225 per hour; - Onsite Forensic Collections: £275 per hour; - Court Room Testimony: £350 per hour
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CDS has been a Relativity partner for over 20 years, developing scalable, flexible, and proven onboarding and training solutions. CDS understands that each client has unique requirements, and as such offers a tailored implementation frameworks, structured around client-specific priorities, capabilities, and workflows.; ; CDS will develop a training, onboarding, and certification methodology that will be applicable to each client, ensuring seamless deployment, upskilling of key user groups, and long-term ongoing knowledge transfer.; ; A custom training plan will be developed, outlining groups within the organisation that require training and the level of training required i.e. reviewer, user, administrator. During this process the following will be defined:; • Key stakeholder roles; • Training dates and frequency; • Number and types of training sessions; • Sign-off criteria and adjustments\customisations; ; CDS will work to configure workflows, templates, profiles, and workspace structures aligned to live use cases. This ensures training is scenario-based and contextually relevant.; ; Foundational Training; • CDS will conduct foundational training to prepare all core user groups.; • Go-live readiness is determined jointly, with flexibility to accommodate partial rollouts if necessary.; ; Training can be delivered via a mix of in-person, virtual, and hybrid sessions. Trainers will include Relativity Certified Trainers and Relativity Masters.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted removed in multiple ways:; - Data deletion with Certification of Destruction; - PDF Exports; - Load File Exports i.e. .dat file with natives, images and text; - Relativity ARM backup for migration to another Relativity instance or review platform which supports ARM backups.
• End-of-contract process: At the of the the contract, your project management team will discuss next steps and the options available. These options are as follows:; ; Case Deletion; If the matter has concluded and the data is no longer required, data will be deleted at an hourly rate and a certificate of destruction will be issued; ; Case Backup; If the matter has concluded and the data is still required a Relativity ARM backup, native file export or load file export can be provided for preservation. This is charged at an hourly rate, or for repeat users automated via CDS Auto Archive.; ; Case Migration; If the customer is not happy with the service from CDS either via monthly adhoc pricing, or at the end of subscription. CDS will work with the client to migrate any remaining cases to a new vendor or internal solution. Charges will be at an hourly rate.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding information is available from your account manager and project management team. This team will work with you either on a case base case basis to tailor design matter workflows for onboarding and training. This includes Instructor-Led Training Delivery and/or access to:; • Classroom or virtual RelativityOne Introduction sessions, made available for all users who would use the platform at any level. Multiple session can be run, dependent upon need.; • Online training materials available in multiple formats including written documentation, video content, knowledge bases, and certifications.; • Live and recorded webinars from both CDS and Relativity; • Online documentation via CDS Knowledge Base, CDS 360 Learning Portal and Relativity Training Centre; • Relativity In-Person User groups; • Relativity Community Portal; ; Your case team will work with you outline and weigh up the offboarding requirements, including backup options on a case by case basis. For subscription based models, your team will work with you to identify the offboarding workflow that works best for you including close down, and migrations as needed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile application has limited functionality compared to the desktop application and is designed to provide on the go document review. It has limited analysis and administrative features.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The RelativityOne Aero UI, is a lightning fast interface which has been designed for ease of use, to reduce button clicks and streamline usage.; ; The UI provides the ability for users to search for key functionality, or navigate intuitively around menus or use an AI assistant for support. Within the platform users can review documents from a wide range of file types in a single unified viewer, including chat and mobile data, with keyword highlighting, redactions and integrated AI.; ; Users can add dashboards and visualisations as well as build custom pages and applications to meet any need.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can access the system from a range of browsers. To aid in accessibility, users can use items such as keyboard shortcuts, and zoom functionality. Users can reconfigure the UI to adjust panel sizes and locations to their needs, split the panels across multiple monitors, adjust the font size and other elements to improve readability.; ; Descriptive browser tabs can also be used by screen readers to allow ease of identification. Users can also use a simplified mobile application for coding documents on a mobile device or tablet.
• Accessibility testing: RelativityOne is partially compliant with WCAG 2.1. Relativity engages Deque, an industry leading accessibility group, to help evaluate our products and their accessibility for users. Internally, Relativity also conducts periodic VPAT assessments.; Relativity does not have a specific policy or commitment to maintaining accessibility standards; however, we plan to develop a formal policy in accessibility as part of our roadmap. As part of the development process, Relativity's User Experience Team conducts research that considers accessibility. Additionally, Relativity has an Accessibility community resource group focused on accessibility that is exploring ways to integrate accessibility into their development process.
• API: Yes
• What users can and can't do using the API: The platform APIs provide you with the ability to programmatically perform many of the tasks that users complete manually through the Relativity UI, such as creating workspaces, adding users, and other tasks. By leveraging these APIs, you can streamline the user experience and offer custom functionality by building your own applications.; ; Full functionality is available at https://platform.relativity.com/RelativityOne/Content/Explore/Platform-APIs.htm
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution can be customised through the associated UI tabs. Users can customise items including:; - Screen layout; - Visualisations and dashboards; - Views and which metadata fields appear in each view, the order, and conditional results; - Coding choices, condition rules, layouts and order; - Naming conventions of fields and choices; - Search indexes and analytics; - Automated workflows; - Processing, PDF and Production Profiles; - Show/Hide information such as fields, folders, views for specific users; ; Customisation can be limited to administrators, or all users through RBAC permissions.; ; Additional customisations such as third party applications and custom development is also available pending change approval and vetting of the application for security and performance. CDS has access to proprietary addons and customisations which can be provided to enhance the experience, and can custom development applications for our clients as an additional fee.

Scaling

• Independence of resources: RelativityOne is engineered for extensive data volumes, ensuring scalability and performance. Hosted in Azure, it is designed with auto-scaling capabilities to effortlessly handle data needs, regardless of volume. Key aspects include:; o Unlimited Workspaces: Each capable of over 100 million documents. ; o Unrestricted Concurrent Users: To accommodate an unlimited number of users simultaneously; o Hyper Scalability: Leveraging Azure for automatic scalability, ensuring that performance remains steady..; o Optimized Architecture: Built for redundancy and high availability, scaling both horizontally and vertically.; ; Continuous, real-time monitoring across all platform layers guarantees any issues are identified and resolved swiftly, ensuring reliability and optimal performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be provided on various platform functionalities this includes:; - Billing metrics: Either pay as you go identifying usages and charges, or subscription based identifying data volumes incurred towards subscription; - Review Progress: Identifying speed of review, number of relevant/irrelevant documents; - Overturn Analysis: Identification of human overturns of reviewers, or comparison of humans against Technology Assisted Review/Generative AI technologies; - Security: Real time monitoring of user access including location, IP addresses, and threat analysis; ; Reports are embedded within the UI, or can be sent out to key stakeholders as scheduled reports through CDS Vision AutoReport
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Relativity

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data can be exported in multiple ways depending on the clients needs: - ; - PDF Exports with customisible profiles and settings including branding, redactions, naming, order etc; - Load File Exports i.e. .dat file with natives, images and text ; - Direct File Download; - Customisible reports of metadata and data visualisations; - Relativity ARM backup for migration to another Relativity instance or review platform which supports ARM backups.; ; Data can either be exported and downloaded from the webui, or sent to Azure storage
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Original Native Files
  • PDFs
  • Load File with Opticon
  • XLSX
  • HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .zip
  • .ufdr
  • .E01
  • .L01
  • .AD1
  • .PST
  • Loose files without a container from Azure storage

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: RelativityOne will be available at least ninety-nine point seven-five percent (99.75%) of the total time in each calendar month (“Availability”). Availability is calculated by dividing the measured time RelativityOne is available to be used or accessed by Client and its authorised Users by the total time in the applicable calendar month, and then expressing the result as a percentage.; ; In the event of a Service Level Default, Client’s exclusive remedy for such failure is to request that CDS issue a service credit (“Credit”) to Client equal to the pound value of the number of minutes of the Service Outage (determined at the per- minute rate CDS charges Client for RelativityOne storage).
• Approach to resilience: RelativityOne is hosted on Microsoft Azure using a Platform-as-a-Service (PaaS) architecture designed for high availability, resilience, and scalability. The platform is deployed in a fully redundant N+1 configuration across all core components, including network, storage, compute, database, and application layers, enabling both horizontal and vertical scaling on demand.; ; RelativityOne incorporates robust business continuity and disaster recovery controls. In the event of a major incident requiring full recovery, the Recovery Time Objective (RTO) is 72 hours; for partial recovery scenarios, the RTO is 24 hours. Recovery Point Objectives (RPOs) are 1 hour for SQL data, 24 hours for file data and analytics indexes, and 4 hours for all other data types. SQL databases are backed up every five minutes, with file backups performed daily.; ; The service leverages Azure zone-redundant storage (ZRS), ensuring data is synchronously replicated across three physically separate Availability Zones within a region. Backups are encrypted and stored in redundant Azure data centres. Automated monitoring and logging are in place to identify and remediate backup failures.; ; Disaster recovery and business continuity plans are tested annually through structured exercises, supported by biannual tabletop testing and continuous review following material changes. Information security controls are fully embedded within all continuity procedures.
• Outage reporting: Outages are reported via automated emails. Each email outlines the issue, affected region, which services are impacted and a list of historic updates.; ; Regular notifications are provided with further information, impact and resolution time frames.; ; Schedule downtimes are available via the Relativity website, and will be notified to users in the lead up to downtime via the "message of the day" pop up on login to the platform.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Additional access via IP address restriction and single sign on via SAML 2.0 or Open ID Connect
• Access restrictions in management interfaces and support channels: Access to RelativityOne management interfaces and support channels is tightly controlled through formal access control and privileged access management policies. Privileged access is granted on a least-privilege, need-to-know basis, with documented justification and monthly review. Access is immediately revoked upon role change or termination.; ; Support access to customer environments uses a Just-in-Time model, requires explicit customer authorisation (e.g. a support ticket), and is time-bound and task-specific. Access is delivered via hardened, ephemeral jump boxes with strong controls to prevent data exfiltration, including DLP, endpoint detection and response (EDR), and restrictions on copy, sharing, and external connectivity.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security governance is delivered through a formal Information Security Management System (ISMS) that is designed in accordance with ISO/IEC 27001:2013 requirements. The ISMS is overseen by the Chief Technology Officer (CTO) and governed by an ISMS Management Committee comprising senior leadership and departmental heads. This committee provides strategic oversight, approves policy, and drives continuous improvement.; ; A structured risk management framework is used to maintain a Risk Assessment, Statement of Applicability, and Risk Treatment Plan, which are reviewed regularly and updated in response to changes in business or threat landscape. Supporting policies, standards, and procedures are enforced across the organisation, with mandatory security training for all staff and formal reporting and investigation of security incidents to ensure ongoing compliance and assurance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: RelativityOne operates a formal, auditable change management process overseen by a dedicated Release Management team. All changes are logged, assessed, approved, implemented, and reviewed in line with defined timelines and integrated into the software development lifecycle. A Change Advisory Board (CAB), including Security representation, reviews and approves all changes, with post-implementation reviews conducted for monthly releases.; ; RelativityOne infrastructure is provisioned using standard, security-approved baseline images and deployed via automated scripting. Access endpoints are hardened, application whitelisting is enforced, and unauthorised utilities are prohibited and monitored. Any deviation from baseline configurations requires formal security review and Legal approval.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Relativity operates a formal vulnerability management process integrated with its security and incident management procedures. Potential threats are identified through continuous monitoring, regular vulnerability scanning, security assessments, and review of threat intelligence. Findings are risk-assessed by the security team to determine severity and remediation priority.; ; Patches and mitigations are deployed with defined SLAs, with critical vulnerabilities prioritised for expedited remediation and tracked through a formal ticketing system to completion. Information on emerging threats is sourced from trusted threat intelligence services, vendor advisories, industry alerts, and Azure security notifications. Remediation actions are documented to support consistent and auditable vulnerability management.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: RelativityOne uses continuous, automated protective monitoring to identify potential compromises. Security events, including authentication activity, user changes, malware alerts, and network events, are centrally aggregated and analysed using rule-based alerting and threat intelligence feeds. The production environment is protected by layered IDS/IPS, firewall, WAF, and anti-malware controls, including Microsoft Defender and Azure-native security services.; ; Potential compromises are triaged by the security team using standardised incident procedures, forensic evidence capture, and a formal ticketing system. Critical alerts are monitored and responded to 24x7, with confirmed or suspected security incidents reported to customers within 24 hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Relativity operates a formal Security Incident Management Standard Operating Procedure (SOP) defining pre-defined response processes for common security, cyber, and privacy incidents. Roles and responsibilities for security and support teams are clearly established, supported by standardised triage and evidence-gathering templates.; ; Users report incidents through established support channels, which are logged and managed via a formal ticketing system. Incidents are categorised, investigated, and handled in line with documented procedures, with forensic evidence retained where appropriate. Incident outcomes are documented to inform consistent future responses. Confirmed or suspected breaches are reported to customers within 24 hours, unless delayed by law enforcement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to a demo workspace for a period of 30 days. Access to a broad set of documents including email, office documents and chat files. Initial training included.; ; Limited access to Generative AI provided on a small set or demo purposes only.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 7%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance LLC
• ISO/IEC 27001 accreditation date: Friday 7 March 2025
• What the ISO/IEC 27001 doesn’t cover: UK Office location
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F47ee6f6-3427-43ab-b45b-b74ab89235d7
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cdslondon@cdslegal.com. Tell them what format you need. It will help if you say what assistive technology you use.