Fordway

Cloud Patch Management as a Service

Fordway’s Patch Management as a Service (PMaaS) removes the administrative overhead on IT Operations staff to ensure IT systems remain compliant and secure. Leveraging industry-leading patch management tools to take complete ownership and manage delivery to servers and endpoints. Reliable detection and remediation for Windows and third-party software updates.

Features

• Continuous monitoring of patch sources and real-time notification from ISVs
• Analysis and tailored business aligned recommendations for monthly patch cycle
• Testing and deployment of recommended Windows and Linux OS patches
• Agreed release schedule to production servers ideally with test phase
• Reporting at the end of each patching cycle.
• Patch management applied to your organisation’s on-premise environment.
• Public cloud patching for instances on all major providers
• Real-time notification from ISVs
• Option to patch a number of additional Microsoft applications
• Option to patch a wide range of 3rd party applications

Benefits

• Leverage Fordway to react quickly to zero-day vulnerabilities.
• Enterprise patch management tools that manage delivery to your endpoints
• Customised release schedule that meets your organisation’s requirements.
• Removes the burden of onerous and resource intensive activities
• Key component of Fordway’s Managed Services portfolio
• A secure, scalable patching service that customers can rely on
• Leverages established architectural capabilities with robust processes
• Accredited platform that assures security and compliance at all times
• Fordway’s 24x7x365 team manage all aspects of the deployments
• Fordway representation on your organisation’s Change Advisory Board if required

£30 to £78 a server a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

466743878340857

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: Fordway have standard engagement documentation and operational templates which will be utilised within their project planning.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • IaaS/PaaS/DaaS services from most cloud providers
  • Microsoft 365 Suite (all Business & Enterprise subscriptions)
  • Microsoft Azure
  • Google Cloud Platform
  • Amazon Web Services
  • Fordway Application and Service Availability Monitoring
  • Fordway Connectivity and Access Service
  • Fordway Security Management

Training

• Training service provided: Yes
• How the training service works: The training service is tailored to the buyer and dependent on the service provided
• Training is tied to specific services: Yes
• Services the training service works with:
  • Fordway Application and Service Availability Monitoring
  • Microsoft 365, Office 365, Dynamics 365
  • Microsoft Azure
  • Fordway IT as a Service
  • Fordway Security Management Service
  • Fordway Patch Management as a Service
  • Amazon Web Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fordway have standard documents and templates to support customers on their security requirements in the cloud with independent advice and recommendations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IaaS/PaaS/DaaS from most cloud proividers
  • Microsoft 365, Office 365, Dynamics 365
  • Microsoft Azure
  • Fordway Application and Service Availability Monitoring
  • Google Cloud Platform
  • Fordway Cloud Connectivity and Access
  • Amazon Web Services
  • Fordway Security Management Service

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Fordway have a wide rage of hosting, software and support services which include:; Fordway Identity and Authentication Management,; Fordway Data Storage Service,; Fordway Cloud Monitoring as a Service,; Fordway Cloud Security Management as a Service,; Fordway Security Monitoring as a Service,; Fordway Disaster Recovery as a Service,; Fordway Backup and Restore as a Service,; Fordway Endpoint Protection as a Service,; Fordway Service Management Service,; Fordway Server Hosting Service,; Fordway Patch Management as a Service

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Uses MS Teams
• Web chat accessibility testing: Supports all assistive technologies supported by the base browser
• Support levels: All service components in ITaaS have specific SLAs with an overall service availability dependent on the services selected and integrated. All services are monitored and secured with manned support and response 24 x 7 x 365 from our UK SOC. Core services are supported with a Service Delivery Manager plus technical account management where applicable.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Connection and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018
  • GCloud Assured

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £30 to £78 a server a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.