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Forrester Research

Forrester Decisions Team

Attend peer discussions; attend Forrester Decisions Guidance Sessions,one event ticket to a Forrester Forum or Summit
access to CSM Support and specific leader level content.

Features

  • Customer obsession research and advisory services
  • Future fit technology research and advisory services
  • Artificial intelligence (AI) research and advisory services
  • Future of work research and advisory services
  • Digital business and strategy research and advisory services
  • Customer experience research and advisory services
  • Cyber security and risk (CISO) research and advisory services
  • Technology executive / CIO research and advisory services
  • Technology and enterprise architecture and delivery research and advisory
  • B2B and B2C marketing strategy and execution research and advisory

Benefits

  • Access to core IT research and research portal
  • Predictions and planning guides
  • KPIs, metrics, assessments and peer benchmarks
  • Strategic models, tools, templates and assessments
  • Learn from multiple industries and functions to save costs
  • Identify areas of operational excellence & efficiency
  • Reduce Business risk
  • Continual development, upskill employees and teams

Pricing

£12,350 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 6 7 3 7 1 8 3 9 4 8 8 3 9 2

Contact

Forrester Research Solomon Blakeley
Telephone: 07954910644
Email: sblakeley@forrester.com

Planning

Planning service
Yes
How the planning service works
Provide market assessments of vendors and companies within chosen space e.g CRM, HR, SaaS, iPaas, IaaS, PaaS, BPaaS. Work with Buyer to understand desired outcome and current state, then identify vendors to support and provide guidance through the RFP/selection process. Identify challenges in Structure, Culture, Talent, metrics, Processes or Technology which could impact success and provide a road map/ plan to implementation which includes helping secure the right licencing and price.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Through reports and analyst discussions around the application of the cloud initiative and teach the buyer to fish, either through a specific scenario or as a general overview.
Via digital on line learning modules on Customer experience training around Customer journeys, metrics and engagement to inform Cloud requirements to meet the buyers final recipient.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide feasibility assessments on a no go or go plan. By identifying the implications of moving in the context of the Buyers current state, resources and desired objective. Using subject matter experts they provide independent advice on the experience of others moving and the capability assessments of the vendors being considered. Support is provided on an ad-hoc basis as the buyer needs or on a dedicated basis within a specific time frame.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
How the quality assurance and performance testing works at leading organisations and the tools to help them do this faster.
Using feasibility assessments, frameworks and subject matter analysts to perform these checks and make a decision.
Subject matter experts to answer unique questions as they arise and suggest other aspects to consider.
Can also submit documents for review by analysts for feedback and suggestions

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
Our service is supported through the provision of analyst experts understanding of offerings and real life applications of these software/ hosting services.
Research, assessments and tools to help evaluate various business decisions and the resources needed to deliver these outcomes, which cloud is underpinning.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within 2- 8 hours during the weekday and 48 hours at the weekend
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
AoC Research Member License entitles:
Dedicated customer success manager to identify research & analysts who provide immediate value based on buyers objectives
Unlimited Access to the Technology Management Research Content, Marketing & Strategy Research Content
unlimited Analyst Inquiry with the Forrester analysts producing the AoC Research Content
Unlimited Webinars with the Forrester analysts producing the Research Content.
Forum ticket for attendance to a Forrester Forum
Annual price below for stand alone access (other options shown within the price list)

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Optional
Covid-19 recovery

Covid-19 recovery

Optional
Tackling economic inequality

Tackling economic inequality

Optional
Equal opportunity

Equal opportunity

Optional
Wellbeing

Wellbeing

Optional

Pricing

Price
£12,350 a licence a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.