Blackburn IT Services Ltd

Love Clean Streets and AI2

Rich cloud services and apps for local authorities and related organisations with end-to-end environmental reporting service, including the leading public-facing app (Love Clean Streets), back office integration and audit, inspections and surveys app (AI2) for internal use.

Features

• iPhone and Android Apps
• Dynamic location based branding and configuration
• Back office report management: location, image, data, PowerPI, mapping.
• Custom messaging and notifications
• GIS Layers and Geofencing
• Scheduler for Service, Categories, Notifications
• Single Sign On support
• Asset Reporting, Find My Nearest,
• Request It Service
• Contact Centre Module

Benefits

• Reduced cost to contact compared to web forms
• Increase residential engagement, and satisfaction
• End-to-end environmental reporting: customer report to updates, closure
• Rich integration into multiple back-office systems
• Fast implementation to go live.
• Tested, trusted national apps
• No fee consultancy and support available throughout contract

£10,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian@bbits.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

467430851628588

Contact

Ian Blackburn
0203 126 4885
ian@bbits.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integration into many back-office CRM or case management systems for environmental reporting.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Modern browser and internet access for back office admin
  • Recent iPhone or Android phone for apps

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normal business hours of 9:00 until 17:00 excluding public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The support provided relates only to the Applications and ASP; Infrastructure. Any problems which are related to Customer Computer Systems must be resolved by the Customer’s own support staff
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online support and training, unlimited free online consultation for configuration,
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported via CSV, or imported into an integrated service.
• End-of-contract process: The service will be decommissioned to a free public reporting service for LCS. There are no standard additional fees.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile is for reporting and updating reports; desktop service is for administration and web reporting. Where possible, web reporting has functionally parity with app reporting.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Full API services are supported via multiple technologies
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: In interface testing with users of assistive technology, we select relevant tools such as screen readers and engage participants who use these technologies daily. We design test scenarios to assess all crucial functionalities, focusing on navigation and interactions like form submissions. During testing, we observe how participants handle the platform with their assistive devices, collecting feedback on accessibility barriers and improvement suggestions. This feedback guides iterative enhancements to ensure the platform adheres to accessibility standards such as the Web Content Accessibility Guidelines (WCAG), aiming to create an inclusive digital environment.
• API: Yes
• What users can and can't do using the API: We provide API Documentation and technical consultation to determine the best approach for each integration.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Many aspects of the service can be customised via authority administrators using the web-based admin panel, including;; - Create, add, and remove Categories ; - Category groups; - Category images; - Supplemental questions configuration with data types.; - Pop-ups; - Subscriptions ; - Routes; - Asset Layers; - Contact centre module; - branding and colours (app); - messaging and notifications; - administration access and permissions; - routing of reports; - integration mapping; - geofences; - map layers; - report duplication detection; - data export

Scaling

• Independence of resources: Auto-scaled Microsoft Azure service.

Analytics

• Service usage metrics: Yes
• Metrics types: Online reporting service breaking down reports by multiple facets.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export function via admin panel
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.999% uptime; no refunds are provided.
• Approach to resilience: Available on request.
• Outage reporting: Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Enforce strong authentication (like multi-factor authentication), role-based access control (RBAC), and network controls like VPNs or IP whitelisting. Use SSL/TLS encryption, monitor for suspicious activity, and educate users on security best practices to prevent unauthorized access and safeguard sensitive data.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: The approach includes following information security policies like strong access controls, encryption standards, regular audits, and incident response planning. Continuous staff training and compliance with industry standards ensure data protection and risk management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management processes involve tracking service components throughout their lifecycle. Changes are assessed for security impact via a structured review, approval process, and thorough documentation to maintain compliance and minimize risk.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management process is managed via Microsoft via their Azure services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Managed via Microsoft via Azure services
• Incident management type: Supplier-defined controls
• Incident management approach: Managed by Microsoft via Azure Services

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  LCS encourages a clean environment which is vital in combating climate change because it supports resilient ecosystems that absorb and store carbon dioxide. Healthy forests, wetlands, and oceans serve as natural carbon sinks, capturing significant greenhouse gas emissions. Clean air and water also enhance biodiversity, which strengthens ecosystems' ability to withstand climate impacts like extreme weather. Reducing pollution from plastics and chemicals prevents additional greenhouse gas emissions during decomposition. Furthermore, fostering sustainable land use practices and minimizing deforestation ensure that our natural landscapes can continue to play a key role in stabilizing the climate, while also improving human health and food security.

  Wellbeing

  A clean environment significantly contributes to well-being by promoting physical health and mental tranquility. Access to unpolluted air reduces the risk of respiratory diseases, while clean water minimizes exposure to harmful contaminants, reducing illness and improving public health. Green spaces and natural surroundings foster relaxation and reduce stress, enhancing mental health and emotional stability. Sustainable environments encourage outdoor activities like walking or cycling, boosting physical fitness and community engagement. Moreover, the absence of waste and pollution alleviates anxieties about safety and hygiene, creating a sense of security and harmony that nurtures overall quality of life for individuals and communities.

Pricing

• Price: £10,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian@bbits.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.