LEXXIC LIMITED

E-Learning - Neurodiversity Awareness and Skills Modules

Our e-Learning modules have been designed by psychologists and neurodivergent individuals with over 15 years of experience in the neurodiversity field, creating CDP-certified neuro-inclusive training. They include modules raising awareness across organisations and individual skills modules to work with individuals to explore workplace preferences and what strategies work for them.

Features

• Remote access - accessible anywhere
• SCORM Compliant to easily embed within existing platforms
• CPD certified training
• Interactive content to engage the user
• Easily scalable from individuals to large organisations with minimal administration

Benefits

• Neurodiverse friendly using a variety of mixed media
• Utilises lived experience of neurodiverse individuals
• Cost effective and time saving
• Helps to encourage creativity, innovation and big-picture thinking
• Help to improve staff retention rates
• Helps to improve support and understanding for neurodivergent colleagues

£1 to £135 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jamesrobertson@lexxic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

467455378800682

Contact

James Robertson
07379790564
jamesrobertson@lexxic.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: If purchasing in bulk, the buyer must have a SCORM reader.; ; Alternatively, the buyer may purchase licences to be hosted on Lexxic's e-learning platform.
• System requirements: SCORM reader or learning management system if purchasing in bulk

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Emails will be responded to within two working days. There is no support available at weekends.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support can be accessed by emailing the relevant account manager. This will be confirmed at the point of sale.; The Account Manager will provide technical updates to the organisation.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Contact inboundsales@lexxic.com to request a demonstration of the e-learning modules.; Following the demonstration, you can be given a 7-day access to the module to review internally to ensure it will meet the needs of your organisation.; To proceed, you will be provided with an order form for completion alongside the terms and conditions. ; If you are purchasing in bulk, once the order form has been signed and returned, you will be sent the SCORM file for upload.; If you are purchasing Lexxic e-learning platform hosted licences, you will be asked to provide the email addresses of individuals who require access to the e-learning modules. Once the email addresses, along with the signed order form have been returned, each individual will receive their username and password.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If the buyer has purchased in bulk, their data will not be stored within Lexxic's systems.; ; If the buyer has purchased licences to be hosted on Lexxic's e-learning platform, at the end of the term, Lexxic will remove individual data and confirm deletion to the buyer.
• End-of-contract process: The cost of the contract will include an agreed number of licences for the e-learning module. Each licence will be for a 12-month period. The licences will become live from the date that the SCORM file is sent to the organisation.; If additional licences are required, these will be at an additional cost.; Following the expiry of the licence, the organisation will be asked to remove the SCORM file from their platform if the buyer has purchased in bulk.; If the buyer has purchased individual licences hosted on Lexxic's e-learning platform, Lexxic will delete each individual's data and confirm deletion to the buyer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Minimal differences. The modules have been optimised for mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: If the buyer has purchased in bulk, the modules are hosted on the organisation's internal learning management system. Once the SCORM file has been sent to the organisation it will be independent of Lexxic's systems.; ; Where the buyer has purchased individual licences hosted on Lexxic's e-learning platform, Lexxic have rigorously tested the platform and providing an appropriate browser or mobile operating system is in use, users should not be impacted by others utilising the service.

Analytics

• Service usage metrics: Yes
• Metrics types: If the buyer has purchased individual licences to be hosted on Lexxic's e-learning platform, Lexxic can provide usage reports.; The e-learning modules are hosted on the organisation's internal learning management system, therefore licence usage can be tracked internally.; In addition, Lexxic can provide satisfaction metrics from the usage of the platform.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: If users want to export their own data, they can submit a Subject Access Request. Our Data Protection Officer will process the request within 30 days of receipt.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Uptime SLA is 99.5% (achieved 100% uptime last year.)
• Approach to resilience: Database backup on AWS; Run every 24 hours; Retention of 30 days; ; File storage backup on AWS; S3 data already has resilience built in.; We replicate all data in production S3 buckets to secondary AWS locations. The secondary S3 location has version control enabled to combat accidental deletion.
• Outage reporting: Customers would be contacted as appropriate to the nature and duration of the outage. The Customer Support team or Account Managers would contact designated contacts by phone and/ or email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: This will be determined by the buyer as the e-learning modules will be accessed via their own learning management systems.
• Access restrictions in management interfaces and support channels: Not applicable
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: This will be determined by the buyer as the e-learning modules will be hosted on their own learning management platform.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Need to check with supplier
• ISO/IEC 27001 accreditation date: Need to check with the supplier
• What the ISO/IEC 27001 doesn’t cover: Need to check with the supplier
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2
• Information security policies and processes: Access Control; Audits; Asset Management; Business Continuity Plan; BYOD Policy; Cloud Computing; Cryptographic Controls; Data Breach Response Plan; Document Classification; HR Security; Information Security; Legal Regulatory Requirements; Non-Conformance Incident Management; Physical Security; Risk Assessment; Roles and Responsibilities; Supplier Management; Staff Handbook; Technical Development and Operations; Safe Usage of Large Language Models; ; The policies are controlled by Information Security Officer, and communicated to staff via Intranet, Confluence, and Google Drive.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Learning Pool use Test-Driven Development and Continuous Integration with regression tests to ensure all development work is to a high standard, and won't break existing functionality. Our QA team applies Acceptance Tests to new features prior to release. We conform to OWASP guidelines with regard to secure development to ensure prevention of common software security issues, e.g. XSS and CSRF.; Usually patches and minor upgrades are rolled out on demand with no downtime (release notes provided). Large upgrades may require a downtime window. This period is planned with the customer and maintenance messages are put in place.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Infrastructure provisioned with latest version of operating system with designated long-term support.; Cloud Infrastructure Team subscribe to relevant notifications so alerted to minor releases of Operating Systems.; Latest release tested by QA. Installed within one month of update if no issues detected. ; If available, operating system updates for production cloud infrastructure delivered by re-deploying servers with fresh images provided via Hosting Provider.; ; Cloud Infrastructure team determine if threats require emergency release of software patch.; Emergency patches applied to non-production server infrastructure (manual updates).; QA test emergency software updates on non-production infrastructure. Assuming no issues, production servers updated after signed off.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Protective Monitoring Processes; Layered approach to protective monitoring implemented, designed to detect potential compromises quickly and efficiently. This includes:; Proactive Vulnerability Management; AWS Security Monitoring; Potential Compromise Identification; Incident Response; Upon identifying a potential compromise, we follow a well-defined response plan:; 1. Containment; 2. Investigation; 3. Remediation; 4. Notification; 5. Lessons Learned; Our goal is to resolve critical vulnerabilities within 15 days. We make all reasonable efforts to remediate high-severity vulnerabilities in the most timely manner possible. For an active incident, we have 24/7 on-call engineers to respond immediately.
• Incident management type: Undisclosed
• Incident management approach: Our approach to incident investigation is systematic and methodology-driven. We regularly review events on scoped systems or systems containing scoped data to identify potential incidents. This review process is guided by predefined criteria and best practices, ensuring thorough and consistent analysis. The insights gained from these reviews are instrumental in refining our security measures and response strategies.; In summary, our use of AWS CloudTrail, Security Hub, and GuardDuty, combined with a specific and methodical approach to reviewing events, positions us strongly to uncover and respond to potential incidents in a timely and effective manner.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Lexxic's EMS is in line with the requirements of BS ISO 14001 Environmental Management System Principles. We recognise the importance of our purchasing decisions and the impact they may have on our environment and society. We encourage our supply chain to implement a certified Quality, Environmental, and Health and Safety Management System. We also recognise the importance of environmental protection and we are committed to operating our business in compliance with all environmental regulations, legislation and initiatives relating to industry and the wider environment. It is the organisation’s objective to operate with, and to maintain good relations with all regulatory bodies and places Environmental Protection at the core of its operations. Lexxic complies and operates to Environmental Standard ISO 14001:2015. Lexxic is committed to conducting its business in an open and honest manner and as such our Corporate Social Responsibility (CSR) policy reflects the commitment of our employees to minimise the impact of our operations for future generations and ensuring the welfare of its staff and the local area. We pride ourselves with promoting all we do in an ethical and integral way.

  Covid-19 recovery

  Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions. Neurodivergent individuals have been severely impacted by COVID-19 and long COVID - the neurodiverse community including individuals who have conditions such as ASC, ADHD, dyslexia, and other neurological differences may face additional challenges as long COVID symptoms can exacerbate these difficulties, making it more challenging for individuals to manage their environment and engage in daily activities. Our mission and support services are designed to empower neurodivergent individuals in the workplace and create neuro-inclusive working environments that support remote working.

  Tackling economic inequality

  Create new businesses, new jobs and new skills: Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. Neurodivergent individuals face many challenges when seeking employment, including stigma, discrimination, and lack of accommodations as well as discrimination when in role. The Buckland Review of Autism Employment, led by Sir Robert Buckland KC for the DWP, found that autistic people receive a third less pay than non-disabled people, on average, and face a wide range of barriers to work, including unfair hiring practices, unclear processes and outdated attitudes by employers. Lexxic's support services provide equity in the workplace for neurodivergent individuals while creating a more neuro-inclusive working environment and increased awareness and understanding across the whole workplace. Increase supply chain resilience and capacity: Lexxic supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and high-quality training through their e-learning platform that reduces cost and provides faster intervention than traditional face to face training methods. Lexxic e-learning is a scalable and future-proofed new method to modernise delivery and increase productivity of neurodiversity training. Lexxic promotes collaboration throughout the supply chain, in a fair and responsible approach by assigning dedicated case managers and relationship managers to oversee the procurement and delivery of services. Lexxic has future proofed its operations by being certified to ISO 27001:2017 Information Security Management and has the systems to manage cyber security risks. Lexxic influence staff, suppliers, customers and communities through the delivery of the contract to create resilience and capacity in the supply chain by holding a programme of FOC workshops and webinars to the community to increase awareness for neurodiversity inclusion.

  Equal opportunity

  Lexxic is focused on improving employment outcomes for neurodivergent individuals. 15-20% of the population are neurodivergent, representing a significant proportion of the disabled population. This group has been historically marginalised in employment (e.g. the employment rate for autistic individuals is just 21.7% [ONS, 2021]). Lexxic works with organisations across all sectors to remove barriers experienced by neurodivergent individuals across the employee lifecycle. This includes our Neurodiversity Smart Assessment and Accreditation, which reviews neuro-inclusion across all aspects of organisations, recruitment, talent management and workplace adjustments processes audits, toolkits and resources development to support recruitment and support for neurodivergent individuals, a range of awareness and education programmes related to neurodiversity in the workplace. We provide free events and resources, aimed at reaching employers and individuals who are not in a position to pay for our services to educate how to create more neuro-inclusive workplaces. In 2023/24 we delivered services to 144 organisations, with an estimated 50,000 people benefitting from our training. For individuals, Lexxic deliver workplace needs assessments providing neurodivergent employees with recommendations on support and adjustments which will be beneficial to them in their role, and coaching and training services which empower individuals to develop new skills, and to succeed within their careers. In 2023/24 we provided services to 4970 individuals. In an impact study of our support for neurodivergent individuals, 90% of HR professionals reported employee performance had improved, 91% of managers reported an increase in employee confidence levels and 94% of employees said that they are likely to remain with the organisation for the next 2 years. We advocate for change in disability employment more widely as active members of the Business Disability Forum, including co-chairing the BDF’s Neurodiversity Network. We are a disability-friendly employer, with an entirely remote working model, flexible working practices, comprehensive adjustments policy and EAP.

  Wellbeing

  Lexxic regularly undertakes activities to promote the health and wellbeing of its staff. The below are the results of the regular employee satisfaction and wellbeing surveys: Employee Satisfaction Survey - In conclusion, the Employee Satisfaction Survey highlights a positive overall sentiment among employees at Lexxic, with a majority expressing satisfaction with their roles and the organisation. The survey provides valuable insights for enhancing employee satisfaction and fostering a positive work environment. By addressing the identified challenges and building on the strengths identified in the survey responses, Lexxic can further enhance employee satisfaction and drive organisational success. Employee Wellbeing Survey - In conclusion, the Employee Wellbeing Survey indicates a generally positive level of wellbeing among employees at Lexxic, with many expressing enthusiasm for their roles and alignment with the company's mission and values. The survey provides valuable feedback for enhancing employee wellbeing and ensuring a supportive work environment. By implementing strategies to promote transparent communication of organisational goals, Lexxic can continue to support employee wellbeing and foster a positive workplace culture. These activities are shared with clients and partners alike to encourage the adoption of wellbeing at the centre of all communities’ activities. Improve community integration: Lexxic partners and holds the Neurodiversity Celebration Week which is held annually in March. This is an outstanding event that is recognised internationally. From 15,000 registrations this year’s event attracted over 160,000 registrations for a series of panel, educational webinars to provide information and awareness on neurodiversity. Lexxic offered interested attendees access to their e-learning platform and a heavily discounted rate to encourage a word where all minds belong.

Pricing

• Price: £1 to £135 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 7 day licence available to trial each full module.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jamesrobertson@lexxic.com. Tell them what format you need. It will help if you say what assistive technology you use.