TRACKBASE LTD

Amazon Web Services

Trackbase provides organisational and architecture design, system migration, software development, and operations services, optimised for AWS. We support GB rail clients develop and maintain a cloud-first approach, navigating from Cloud strategy through to Agile AI/ML led cloud-native operations to drive significant business transformation.​

Features

• Rail-specific AWS experienced consultants.​
• Use of AWS-specific and open-source components.​
• Resilient and secure AWS infrastructure by default.​
• Full design, configuration and implementation of AWS instances.​
• Defined architecture of AWS packages.​
• Migration to AWS support.​
• Continued support and management of AWS services.​
• Disaster recovery in-built across AWS availability zones.​

Benefits

• Advice on your rail industry’s complex technology initiatives.​
• Provide recommendations for developing/executing technology roadmap.​
• Support for defining the architecture for AWS delivery​
• Best practices, architectural patterns, and operational guidance.​
• Training, coaching, and mentoring to build AWS skills and competencies.​
• Optimised delivery processes to increase productivity and reduce costs.​
• Accelerate cloud adoption within rail.​
• AWS or open-source component agnostic.​

£350.00 to £1,250.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.bell@trackbase.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

467490019362052

Contact

Daniel Bell
07769293295
daniel.bell@trackbase.uk

Planning

• Planning service: Yes
• How the planning service works: Trackbase assists in creating strategy for the implementation of cloud hosting and/or software services by engaging with decision-makers through meetings and workshops. We ensure that projects align with the overarching objectives of your organisation and the specific vision of each project. ; ; We begin with roadmap development working form the current state to the desired goal, based on your requirements. We employ Agile development methodologies, such as Scrum, to ensure best effect. ; ; Our team of experts work to ensure that complex requirements are comprehensively captured, distilled into manageable incremental updates, and steered towards successful delivery. ; ; This is achieved by maintaining a focus on developing a minimum viable product or setup that can be deployed quickly, employing a flexible and efficient approach tailored to each organisation's needs. Regular progress meetings are held to provide updates, address risks, and adapt to changing priorities. ; ; Our approach is grounded in understanding that cloud migrations depend heavily on a strong understanding of the underlying data and systems. Our team therefore take a domain-driven approach, specifically for rail cloud migration projects.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our team collaborates from the initial problem statement phase with you, working collaboratively to develop optimal solutions and the most suitable setup. ; ; Delivery then happens, either by transitioning from an existing setup you have or by constructing an entirely new platform based on your needs. ; ; We aim to utilise advanced analytics solutions in various domains, including setup and migration strategies, platform selection, scalability architecture, security and architectural design choices. ; ; Moreover, we recognise the importance of delivering alongside your existing teams, setups, environments, and processes, and we aim to approach these tasks collaboratively. Our standard cloud migration methodology encompasses the following steps: ; ; Appointing a migration architect role ; ; Determine the level of cloud integration (within or between cloud services) ; ; Decide on single-cloud or multi-cloud deployment ; ; Define cloud key performance indicators (KPIs) ; ; Establish performance benchmarks ; ; Prioritise migration components ; ; Conduct necessary refactoring ; ; Develop a data migration plan ; ; Execute the production switch-over ; ; Review the allocation of application resources.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: For each project, we collaborate closely with our clients to implement a robust Quality Assurance (QA) approach. This encompasses: ; ; Development of a comprehensive QA plan: At the project's outset, we establish agreement on which deliverables require review, by whom, and when. ; ; Clarity in roles and responsibilities: Our governance process designates relevant team members with the overall responsibility for delivery, ensuring consistent quality throughout. ; ; Reporting on risks and performance: We conduct regular progress meetings, typically on a weekly basis, and provide written project updates to communicate progress and address any issues or risks. ; ; Provision of managed services: We offer additional managed services to provide ongoing QA support, encompassing service level agreements, continuous improvement initiatives, and service management activities such as incident management and resolution. ; ; Performance testing of cloud platforms and services requires close coordination between the client and the Platform owner, taking into account any imposed constraints. Trackbase offer these services to facilitate, support, and/or manage aspects of this testing activity in alignment with the agreed scope and test strategy for the project.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Assistance is available for all aspects of the cloud service, irrespective of the hosting platform (AWS, Azure, etc.). Helpdesk support is offered as an optional service, encompassing a spectrum of options from full managed service to proactive support or reactive/break-fix assistance.

Service scope

• Service constraints: Not applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Trackbase Ltd provides as standard email support for projects and/or services that we work on within business hours of 09:00 to 17:30. Responses will be logged and responded to within 2 hours during this period and we will provide a response time for resolution. ; ; For projects and/or services that require it we will provide a bespoke service out of hours and over the weekend to be defined between Trackbase Ltd and the client.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer weekday phone and email support with optional after-hours arrangements. We allocate an account manager for personalised assistance. Pricing varies based on service level agreements. Technical account managers or engineers are available depending on your needs. ; ; Out of hours support is priced differently depending on the needs of the client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a company we are signed up to climate pledges including revenue sharing with climate charities through our invoicing system and we encourage days away from the office to focus on initiatives involving this.

  Covid-19 recovery

  We are keen to support the UK Public sector in its recovery from Covid-19 through operation competitive pricing and additionally contributing to the UK economy through hiring and producing tax revenue.

  Tackling economic inequality

  We aim to tackle economic inequality through fair pay practices and ensuring value for money for public-sector organisations when delivering our services and products.

  Equal opportunity

  We are an equal opportunities employer and do not discriminate based on the UK Government's protected categories. We additionally actively encourage through our work the involvement and hiring of those from disadvantage communities or those who require special adjustments to access work.

  Wellbeing

  We support all staff with their mental health needs as an organisation actively encourage days outside of annual leave requirements to focus on their personal mental health concerns. As a company we have a collegiate atmosphere and encourage (if desired) open dialogue and training on mental health matters.

Pricing

• Price: £350.00 to £1,250.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.bell@trackbase.uk. Tell them what format you need. It will help if you say what assistive technology you use.