FUTURE PERFECT (HEALTHCARE) LIMITED

Digital Innovation Platform and Advisory Services (AI, Genomics, Clinical Comms)

PANACEA digital applications and innovations platform, open standards interoperability (openEHR). Vastly accelerates (+at lesser cost) deploying AI innovations working with EPRs/LIMs. PANACEA enables 2-way realtime shared care for interoperable whole system care planning: complex discharges, home-before-hospital, virtual wards, patient flow. Clinical network data archivals. Clinical consultancy: DCB0129/0160 standards. Economic evaluation.

Features

• PANACEA openEHR-based clinical record application, that also front-ends CDS/Genomics/AI applications
• Trial-use of Cloud Software services: genomics, decision-support and AI applications.
• Discovery/execution of your journey into our open-standards clinical records systems.
• Our considerable expertise in open-standards interoperability/development and our products catalogue
• End-to-end clinical implementations of vendors’ platforms, testing SaaS business models.
• Cloud roadmaps aligned with integrated (eg COVID-19, Cancer, Genomic) pathways.
• Accreditations: ISO-9001/14001/27001 and CyberEssentials. Clinical safety assurances: DCB0129/0160.
• Benefits Framework: stakeholder engagement, business case, deployment, realisation, evaluation.
• EPMA/ePrescribing, Genomics and AI clinical/research implementation, benefits and change management.
• Customer support operating, as required, between business hours and 24x7.

Benefits

• Fast-tracks new bioscience digital-technologies to work with your clinical-records systems.
• Providing true end-to-end clinical workflow for genomics and AI applications.
• Supports integrated care through integrated information, via Community/Private Cloud.
• Guarantees clinically safety-assured digital implementations.
• Clinical research of new care-models using genomics and/or AI applications.
• Future-proofing through open standards, getting the data right, good governance.
• Liberating data from proprietary systems into open-system clinical records.
• Shared vision with stakeholders, for widespread adoption and maximum benefit.
• For vendor partners, maximises your business benefits of Cloud.
• Accommodates Trials of vendor platforms, ahead of SaaS business models.

£0 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robin.stern@future-perfect.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

467549587843368

Contact

Robin Stern, Director
07785 375700
robin.stern@future-perfect.co

Planning

• Planning service: Yes
• How the planning service works: We offer Trial access to our Cloud Software services, to allow customers to evaluate them, before committing to rollout as Cloud services (Community or Private Cloud). The primary service of our Digital Innovation Platform is PANACEA, an openEHR-based clinical record application. PANACEA supports care through integrated and federated information, liberating data from proprietary systems into open-system clinical records and capable of operating across organisations (for example, Integrated Care Systems, or regional/national tertiary-secondary care clinical networks). ; Other platforms we provide include the XetaBase advanced genomics management (Zetta Genomics), Clinical Decision Support applications (Cambio), and AI applications (generated using the Jiva.AI platform). Future Perfect integrates these platforms and applications with PANACEA to provide true end-to-end clinical workflows and clinical research pathways. This, then, enables genomic analyses, CDS and AI to work together immediately.; We include all aspects of planning, implementing, engaging and evaluating Trials, also planning for full implementation. Our support services include clinical safety assurance of our and other vendors’ digital implementations, provided by leading clinical (medical and nursing) safety experts. We also offer a comprehensive Benefits Framework: stakeholder engagement, business case, deployment, realisation, and evaluation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • PANACEA Digital Innovation Platform
  • Cambio Clinical Decision Support Applications
  • Zetta Genomics XetaBase for Genomic Lab Management
  • Jiva.AI platform and Clinical AI applications

Training

• Training service provided: Yes
• How the training service works: Future Perfect provide a full set of training services, including classroom or onsite training user training, train-the-trainer training, floor-walking support and sysadmin training.; ; A range of training materials are provided.
• Training is tied to specific services: Yes
• Services the training service works with:
  • PANACEA Digital Innovation Platform
  • Cambio Clinical Decision Support Applications
  • Zetta Genomics XetaBase for Genomic Lab Management
  • Jiva.AI platform and Clinical AI applications

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Technically, Future Perfect provides all necessary setup and migration services, including: Data Mapping; Software Configuration; Data Cleansing; Data Checking/Verification/Validation; Quality Assurance; Data Loading; Data Extract; Data Transformation; Data Exchange and Transmission; and Data Obfuscation (including Anonymised and Pseudonymised Data).; ; Our engineers are very experienced working with a variety of data formats and protocols, including openEHR, HL7, FHIR,CSV, XML, SQL (RDBMS), DICOM, REST, etc.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • PANACEA Digital Innovation Platform
  • Cambio Clinical Decision Support Applications
  • Zetta Genomics XetaBase for Genomic Lab Management
  • Jiva.AI platform and Clinical AI applications

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Future Perfect provide a full set of technical test and validation services, including: tools; test specification and scripting; automated testing; manual testing; unit testing; system testing; and user acceptance testing support. We also offer services of clinical safety assurance of our and other vendors’ digital implementations, provided by leading clinical (medical and nursing) safety experts. For formal evaluation, we offer a comprehensive Benefits Framework: stakeholder engagement, business case, deployment, realisation, and peer-reviewed evaluation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Future Perfect supports SLAs as needed, ranging from business hours to 24x7. A common customer requirement has proved to be 08:00-20:00, Mon-Sat, in clinical settings. We operate an advanced Customer Service and Support system handling multichannel tickets via email, text, WhatsApp, telephone and online ticketing. Auto-escalation as needed to Head of Customer Service. Outside of SLA hours, we offer best-endeavours support, chargeable. FPH will agree SLA targets with the customer. Standard support hours M-F: 9am-5pm. Out-of-hours support available as agreed. ; We provide 2nd and 3rd line support working with the Customer's Service Desk. Additionally, we can provide direct, 1st line support if needed, chargeable. We provide a monthly service report and regular monthly service review meetings with the customer. We follow ITIL Service Management processes.; ; See our Service Definition for fuller information.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within SLA hours, we commit to answer all multichannel questions or requests within 30 minutes. Issue resolution is determined by customer-asserted priority: Critical: resolve within 2 hours, High within 4 hours, Standard 16 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Internal only.
• Support levels: Issue resolution is determined by customer-asserted priority: Critical: resolve within 2 hours, High within 4 hours, Standard 16 hours. We offer ranges of SLA as needed, ranging from business hours to 24x7. A common customer requirement has proved to be 08:00-20:00, Mon-Sat, in clinical settings. All staff rota'd to taking calls or incoming messages are auto-monitored for timeliness by the customer support system, and any issues approaching SLA limits are auto-escalated to the Customer Service Manager, sufficiently before breaching SLA limits to allow expedited responses.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified by Citation ISO Certification Limited, accredited by ASCB
• ISO/IEC 27001 accreditation date: 08/07/2020
• What the ISO/IEC 27001 doesn’t cover: The scope of the Management System applies to the following:-; THE PROVISION OF CONSULTANCY AND INTEGRATION SERVICES TO HEALTHCARE.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Data Security-Protection Toolkit: National Data Guardian’s 10 data security standards

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Future Perfect recognises the importance of environmental protection and is proud to be an exemplar company in this regard. We have an Environmental Policy and we strive to live by it.; ; Virtually all customer meetings are held using MS Teams, rather than face to face. We find this to be considerably more efficient for both parties, as well as removing what had been excessive car-driving all over the country. When on-site working is unavoidable, we encourage the use of public transport or car-share. ; ; Future Perfect is fast-growing and not all internal team-building and skills acquisition can be done from home via Microsoft Teams. However, we will resist acquiring or renting central offices and will rely instead on ad-hoc office hire for very specific activities. ; ; It is difficult to conceive of any obvious means to measure the metric of “car miles saved”, although the principal officers of the company are fully familiar with what our industry did typically in driving often large distances most days. Our estimate for this purpose would, in the past, have been an average of at least 600 miles per week per WTE. In our published Carbon Reduction Plan, we estimate all work-generated car or public transport travel to be less than 90 miles per month per WTE. This represents a cut of 96%.; ; To make this an accountable commitment, we require all staff to maintain records of all work-related travel, recording whether this was by car or public transport (this is needed for their expense claims, anyway). These figures will be used in our CRP assessment and will allow our Board to add travel monitoring to evidence our Environmental Policy.

  Tackling economic inequality

  Future Perfect is proposing to motivate and then, support pupils pursuing their careers. Our idea is to start with career talks about the digital health technology industry and then to work with those pupils interested in digital healthcare technology. We would also seek to involve contributors from our NHS customer organisations.; ; At the high ability end, this could involve our Data Science team members introducing pupils to AI programming. In the health context, this will include raising awareness of ethical issues of using AI in healthcare. ; ; At the opposite end we can, for example, work with pupils to become more aware “healthcare consumers”, e.g. able to use online patients’ booking systems, or have ability to undertake simple research into their healthcare needs or those of a friend or family member. ; ; With both of these examples, we will create opportunity to co-imagine with pupils what healthcare jobs of the future might look like and what skills these might need. For those moving onto further education, these discussions should not only inform and better prepare them for making their initial steps and choices; it should also make them more convincingly fluent and knowledgeable in interviews.; ; We propose a metric related to our contract earnings earned from any contract we acquire through this GCloud framework – 1% of our average annual recurrent revenue of £136,000 pa per contract. Our average staff cost on an hourly basis is £44, meaning that we would contribute 31 days per year, per contract.

  Equal opportunity

  Future Perfect (Healthcare) is an equal opportunities Company with a clearly defined policy that is Board-monitored. ; ; In 2023, we entered an agreement with Coding Black Females CIC, a not-for-profit company that helps black women into software engineering jobs. We have already made one hire from Coding Black Females (UX/UI Designer). Winning new contracts under GCloud will require us to accelerate recruitment, with permanent as well as contract-temporary positions. ; ; Working with Coding Black Females, we offer specialist training in the software skills required in the health sector, due to the sector-specific requirements of open standards and ethical AI applications development. We are already intending to recruit four staff to our Data Science and Clinical Modelling team, requiring skills ranging from Lo-Code Decision Support coders, through to advanced data scientists. ; ; We have created a pipeline of potential recruits for Coding Black Females and we will offer them prior access. As a metric, we aim to recruit a third of our coder-level workforce via Coding Black Females, subject to required high quality of these potential recruits.

  Wellbeing

  The essence of our health and care services and products concern health and care, improvements of which are fundamental to wellbeing. ; ; • Our mission is to save and improve people’s lives through better prediction, prevention, diagnosis and treatment of illness and disease.; ; • Our means of doing this are to integrate patient data across institutions to enable shared care (far faster and at far lower cost than hitherto), accelerate access to innovating digital health technologies (especially Genomics and AI), above all, by committing to open standards and vendor neutrality in all we do.; ; The difference we make is the democratising of healthcare, starting from democratising the data and information of healthcare, using technology to invite, welcome and utilise people's input to their own needs that gets factored into decisions made together with care professionals. Most IT systems bought until now have been highly proprietary, from which extracting people’s data is made difficult and extremely costly. Our own platform is open standards-based, into which we extract data, rendering it directly usable by (and on behalf of) people who are the subjects of that data.; ; As an additional contribution linking our added social value to our commercial propositions, we will offer assistance to all GCloud contract customers in their own change management programmes for implementing our services, helping them assure real benefit to people, for their respective local health and wellbeing priorities. We will make this offer without charge, to 100% of all GCloud customers with whom we will have agreed contracts of 3 years duration.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robin.stern@future-perfect.co. Tell them what format you need. It will help if you say what assistive technology you use.