Buddi Ltd

Electronic Monitoring Health

Buddi is the market leader in mobile personal alarms, and locates people precisely and instantly and helps protects vulnerable people from harm. Combined, a discreet wristband, a portable clip, and a charging dock locate wearers using the latest GPS technology, and creates personalised alerts for carers, friends or family members.


  • Push button emergency alarm
  • Automatic fall alert
  • Location finder
  • 24/7 emergency monitoring
  • Safe and unsafe zones
  • Activity and sleep monitoring


  • Discrete and stylish solution
  • Wearers retain their independence in their own home
  • Family and carers have peace of mind
  • Reduces the need for additional care
  • Buddi can prevent or reduce the impact of ill health
  • Buddi enables wearers to keep active


£10 to £37 a device a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@buddi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

4 6 7 9 5 7 9 4 9 7 6 7 7 4 4


Buddi Ltd Customer Care
Telephone: 0800 978 8800
Email: sales@buddi.co.uk

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
Modern browser required (Chrome, Firefox, IE)

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 support
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
From buddi website
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
24x7 telephone and email support provided to all users.
Support available to third parties

Onboarding and offboarding

Getting started
Buddi’s products have been designed with the customer in mind, a key priority being the ease of set up.
Individuals and organisations access the online Buddi customer portal. Individuals can set up their Buddi device themselves or with the help of a friend or family member. Alternatively, the organisation can be granted access to set-up and manage multiple devices themselves.
The product box includes clear instructions for setting up the device and the solution has been designed to be clear and simple for people who do not need to be very technically competent to use their buddi.
Once the equipment is received, the user goes to the Buddi secure website, registers their device and creates an account. Once registered, they can set up emergency contacts, safe / unsafe zones and have access to monitor their activity and sleep patterns.
Service documentation
Documentation formats
End-of-contract data extraction
The reporting system allows data to be extracted to various formats including CSV and Excel.
End-of-contract process
Access to the system is removed and the customer is contacted regarding their data retention or extraction requirements.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Mobile system provides limited read only access to data
Service interface
User support accessibility
Customisation available


Independence of resources
The underlying hardware has been scaled to a level with a minimum of 50% spare capacity so no single customer can overload the system. Realtime monitoring is used on all systems to asses load.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Reporting system allows export to CSV and Excel formats.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% SLA Is provided
Approach to resilience
All systems are fully redundant at the primary data centre, in the event of failure of the primary data centre a realtime replica system is running at another site.
Outage reporting
Email and telephone alerts

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Network segregation is used within the system to stop access to management networks. Access to management networks can only be done with IPSEC VPN connections using keys.
Access restriction testing frequency
At least once a year
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Only covers payments from public website
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
We are working towards ISO 27001
Information security policies and processes
The following internal processes are used:

Secure development lifecycle
Secure software sourcing
Secure server setup process

Within the company the CTO is responsible for server and data security and the above processes are audited as part of the ISO 9001 process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All issues are tracked internally following ISO 9001 approved processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Normal server patch routine is monthly, however critical issues are patched as required. All patches are first tested on identical test systems before applying to live systems.

Subscription to key security notifications systems for products are used to keep up to date with patches that are released.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Realtime monitoring system is used to identify issues and report them to system administrators. Incidents are responded to within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
ISO 9001 incident management process is followed.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

At Buddi, we carefully develop products and services specifically designed to benefit people, and our approach is to achieve this while minimising harm to our planet or exhausting its resources. We also believe that practising Sustainable Development makes good business sense.
We use recycled materials wherever possible. Additionally, our innovative use of technology means that remote monitoring and reporting reduces significantly the need for travel for face to face reporting – both by Authority staff and service users. Similarly, by producing technology that allows people to be monitored in their homes, we reduce the need for travel which saves time and resources. We recognise that our day-to-day operations can impact the environment both directly and indirectly. We aim to protect and improve the environment through good management and by adopting best practices wherever possible. We work to integrate environmental considerations into our business decisions and adopt greener alternatives throughout our operations wherever possible.
Our objectives in this pursuit are to consider the environmental impact of the total life cycle of our products and operations, including:
Minimise pollution to land, air and water
Reduce water and energy use
Minimise waste and increase recycling
Efficient use of materials
Reduce energy consumption by our products
Avoid the use of hazardous or toxic substances
Recycle products
Work with our manufacturing partners to limit environmental impact in the manufacturing process
Buddi strives to be an environmentally responsible member of the communities in which we operate, taking steps to prevent environmental incidents.
We consider the sustainability impact of the total life cycle of a product, including:
Providing products that contribute to a more energised and improved life
Avoiding the use of hazardous or toxic substances to mitigate environmental impacts of our products
Covid-19 recovery

Covid-19 recovery

We have the desire to help and support, with a can-do attitude. During these unique pandemic circumstances, we have ensured that all staff and those interacting with our services are protected.
The management team keeps abreast of the latest government guidance regarding workplace Covid security and implements additional measures unique to our working environment. This includes measures such as increased cleaning, social distancing, the removal of hot desking, flexible shifts, and adapted practices when fitting tags to offenders’ legs. We also have two separate neighbouring production facilities, which enables our manufacturing staff and stock to be separated for additional resilience in case of a facility issue or outbreak.
Transition into work plans have always been a standard practice at Buddi as this supports diversity and inclusion within our workplace. As we enter a new era with Covid, additional considerations are taken when welcoming new employees to help their transition back into work following a period of unemployment due to the pandemic.
Buddi has been involved in several Government initiatives to help minimise the impact of the pandemic on the NHS. For example, emergency measures were required to limit the spread and impact of Covid within prisons. The time taken from the approach to signing the emergency contract was one week, with the requested 1,000 units being delivered one week later.
The Buddi Connect was built for UK Gov TechForce19 to support vulnerable people in the community during Covid. Unique features allowed people to safely isolate in their own homes, whilst remaining connected to family and friends. The peace of mind given to those using this service, along with the ability to remain connected with friends and family, has shown to be positive influences on mental health whilst reducing the impact on the NHS and Social Care.
Tackling economic inequality

Tackling economic inequality

Buddi is aware of the need to ensure that supply chains are fair, open to a diverse range of organisations and benefits society. We are ourselves part of a new movement of smaller organisations developing the capacity and skills to compete for, and win, major government contracts. This is something that we are incredibly proud of. However, our experience also teaches us that this is not easy. We are keen to make sure that we act in a way which supports other smaller organisations from a range of sectors, benefits British industry, adds value to the economy and supports local employment – particularly from groups that might find it difficult to access the labour market.
Buddi supports these objectives by:
Using a suitable procurement process
Keeping contract documents simple, brief and in plain English
Using standard contract templates. When that's not possible, Buddi ensures the contract terms and insurance requirements are reasonable and address risk proportionately
The Buddi’s participation strategy uses market engagement methods that:
Reduce the burden and time for SMEs to participate
Encourage innovative responses and allow SMEs to compete with larger suppliers, such as expression of interest processes
Open to partnering arrangements, to enable SMEs to form partnerships, joint ventures, or consortia
Buddi’s supply chain processes are designed to better encompass smaller businesses as potential suppliers. We ensure that the documentation requirements for our supply chain processes and procedures are considerably reduced and streamlined, whilst maintaining integrity, to encourage SME participation.
The Buddi procurement process respects fundamental standards and conducts relating to criminal/non-criminal conduct, and human rights/environmental abuse which are designed to discourage unacceptable conduct and behaviours. This practice encourages continuous innovation and improvement to the lives of people and the environment to the extent that the same can be influenced by supply chain decision-making.
Equal opportunity

Equal opportunity

As a business, we promote employment and help deliver a sustainable economy. We are part of the communities that we work in, creating a range of jobs at all levels and ensuring that recruitment is fair, with specific initiatives to attract and retain employees from under represented groups – such as working with local job centres to focus on opportunities for those returning to work. We currently pay all our staff the Living Wage and are working towards accreditation as a Living Wage Employer. We employ just over 70 people directly in the UK and many more through our supply chains and partners and our employees are encouraged to contribute to society by providing support through local community and business activities and charitable events and organisations.
We procure responsibly, working with other SMEs and the voluntary sector. When we are procuring, we ensure that our processes are fair, and specifically encourage smaller organisations to bid to provide goods and services. We also encourage all our contractors to have recruitment that focuses on groups that face particular challenges in the labour market.
It is fundamental for Buddi to ensure the practices we undertake in business are above reproach. We are aware and lookout for signs of unacceptable practices in the supply chain such as fraud, corruption, modern-day slavery, human trafficking and wider issues such as child labour.


Buddi’s business is designed to have a positive social impact, providing technology that improves people’s lives both physically and mentally. This is a key element of what the company strives to offer and we will continue to innovate in this space. It is the reason many employees work for Buddi and a key message which is enforced.
The ethos of our company is to enable a positive change in the behaviour of those that use our products and services, thus helping them to live healthy and productive lives within the community. Using ‘nudge’ technology we have successfully designed solutions that help members of our community improve programme compliance, and support outcomes that improve wellbeing.
We promote participation in all our work. We believe that end users of our services are the people who understand them the best. We are committed to work with them to better understand where improvements can be made.
We are a strong believer that to meet the needs of our customers we must work with them in partnership through open and transparent communication. We strongly encourage our customers to participate in Buddi workshops where we identify lessons learnt and explore ideas to improve the services and technology we offer. The outcome of these workshops ensure that we understand what is most important to our customers, allowing us to prioritise these needs so they can be met within a timely manner. Many of our best ideas come from our customers and the users of our technology, streamlining our impact on improving wellbeing within the community.


£10 to £37 a device a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@buddi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.