dsp managed services

Cloud Application Development Services

DSP-Explorer is the UK’s leading Oracle APEX Development Consultancy. Our team of skilled Oracle APEX developers, backed by a team of technical consultants with a broad range of expertise with Oracle technology, work to design, develop, deploy and support APEX applications for our customers.

Features

  • Large team of APEX Development Consultants
  • Project Management
  • Remote delivery
  • Forms to APEX redevelopment
  • Needs, Analysis and Scope Gathering
  • Documentation and User Training
  • Go-Live and Ongoing Support

Benefits

  • Rapidly deploy applications into Production
  • Internal Service Delivery and Project Management teams
  • Develop new Cloud ready applications
  • Modernise legacy Forms based applications
  • Extend e-Business Suite functionality
  • Oracle Partner with a range of complimentary services
  • Fixed price and flexible credit pool options
  • Consolidate spreadsheets and disparate data
  • Reduce the cost of Oracle development
  • Oracle REST Data Services (ORDS)

Pricing

£650 to £800 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 6 8 4 1 1 2 4 7 0 7 1 2 9 3

Contact

dsp managed services Jonathan Cowling
Telephone: +44 (0) 203 880 1686
Email: jonathan.cowling@dsp.co.uk

Planning

Planning service
Yes
How the planning service works
Once a brief has been provided by the Client; outlining functional requirements, objectives and workflow, DSP-Explorer will create a response to the brief and attach it to a proposal. This proposal will also detail the commercial and technical aspects of the project for client sign off.

Once a project has been approved by the Client, we start with project initiation and completing a statement of work (SOW). This SOW will detail all the agreed deliverables as per the proposal as well as associated client obligations and any limitations. The SOW will then be signed off by the Client.

The specification document will go into fine detail to expand on all the agreed deliverables listed in the Statement of Work. All functionality and associated application and database design, workflow, wireframes, administration, SSO authentication, validations and all processing in detail are documented.

Upon handover for testing, a 30 day warranty period will commence. This is to identify any bugs in code or to identify any agreed deliverables that are not as expected by the client. This period of acceptance testing is critical for sign off so the client should be prepared and have resources and systems available.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Oracle
  • Oracle Cloud

Training

Training service provided
Yes
How the training service works
As part of any APEX Development project, DSP-Explorer can provide end-user training and documentation to ensure the application is successful once deployed. Our Oracle APEX training courses are split into Foundation (3 days) and Advanced (3 days) courses. They are designed for companies that recognise the value in learning directly from an expert APEX developer.

The APEX Foundation training course is designed to give attendees the practical experience required to develop applications within Oracle Application Express.

The APEX Advanced course builds upon the core skills from the APEX Foundation course, with the introduction of the more advanced components and features required when building complex applications. This course also introduces technologies such as JavaScript, CSS, and HTML to enhance an APEX application.

APEX Training is available from DSP-Explorer but not through G-Cloud.
Training is tied to specific services
Yes
Services the training service works with
Oracle Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The Oracle Cloud is the most cost-effective and technically advanced platform for APEX application deployments. The Oracle Cloud is built using the same technology and standards as used on-premise therefore skill shortage and compatibility risks are non-existent.

This also makes Hybrid Cloud adoption achievable for clients by configuring production environments running on-premise and non-production environments such as development running in Oracle Cloud.

We can also assist with data migration.
Setup or migration service is for specific cloud services
Yes
List of supported services
Oracle Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Testing will be performed throughout the development lifecycle and testing methodology will be against the use case as defined in the Project documentation. Development Consultants will test against 5 criteria:

• Coding Standards
• Robustness
• Performance
• Best Practices
• Maintainability.

In addition, software-assisted tests are used to check for coding errors and security vulnerabilities.

Upon handover to the customer for testing, a 30 day warranty period will commence. This is to identify any bugs in code or to identify any agreed deliverables that are not as expected by the client. This period of acceptance testing is critical for sign off so the client should be prepared and have resources available.

DSP-Explorer will include a 30-day warranty period for any bugs in the supplied code or where functionality does not match the agreed deliverables in the Statement of Work. This warranty period will commence from the agreed date of delivery as defined in the Project Initiation document. During the warranty period, DSP-Explorer will respond to any issues raised with a completed assessment, which will include the acceptance and confirmation of the issue being a result of the work carried out by DSP-Explorer and an estimated fix time.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
DSP-Explorer employs some of the UK’s best Oracle consultants to deliver a range of technical support services for our customers across the globe.

But, our expertise goes further than supporting Databases; we are in a unique position to be able to offer a holistic service to support your entire investment, and relationship, with Oracle.

We provide a range of APEX support services to proactively manage your Oracle assets and maintain availability, performance and security 24/7.

By combining our Advisory Services with our Managed Services capability, we can design, architect, deploy and support Oracle customers with Engineered Systems, Cloud or commodity infrastructure.

Choice of SLA’s
24/7 Monitoring
Daily checks on activity and health
Hours call-out response
Comprehensive Oracle Architecture Review
Monthly system health checks & reports
License compliance

Service scope

Service constraints
Development is delivered remotely with the Consultants being available when required for onsite meetings, etc.

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 hour response times for contracted customers based upon SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
There are three main support contract types:
- 24/7 Proactive Support
- 24/7 Reactive Support
- Business Day Reactive Support
Services are priced based upon the following component parts:
- Scale - number of services supported
- Service desk retainer
- inclusive incidents

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British assessment bureau
ISO/IEC 27001 accreditation date
28/04/2020
What the ISO/IEC 27001 doesn’t cover
Not applicable.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Equal opportunity

Equal opportunity

DSP-Explorer is committed to ensuring all staff, regardless of race, disability, gender, gender reassignment, pregnancy and maternity, religion or belief, marriage or civil partnership, sexual orientation or age (protected characteristics for the purposes of the Equality Act 2010) or any other unlawful reason are treated fairly and are offered access to opportunities on an equitable basis. DSP-Explorer is committed to avoiding unlawful discrimination and will not tolerate harassment, victimisation or discrimination. Selection for employment, promotion, training or any other benefit will be based on aptitude and ability. All employees will be helped and encouraged to develop their full potential and talents, and the resources of the workforce will be fully utilised to maximise the efficiency of the company. Our staff will not discriminate directly or indirectly or harass any colleague, resident or another service user on a partner because of one of the protected characteristics above.
Wellbeing

Wellbeing

The Company has a duty to ensure that the place and conditions in which employees work serve to protect both your physical and mental welfare. The Company’s policy is to exceed the minimum requirements of the law where possible and to provide sufficient resources to fulfil this commitment. The Company will also ensure that systems are in place to maintain, monitor and, where necessary, improve safety in the workplace. Everyone working for the Company is expected to achieve these standards through commitment, co-operation and effective communication, and consider these requirements to have equal or higher priority to other business needs. The policy will be reviewed at least annually and more often if the business changes in nature or size. We recognise the value of employee/employer consultation on health and safety matters and therefore any revision needed to improve safety standards will be made in consultation with staff members.

Pricing

Price
£650 to £800 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.