EQUAL EXPERTS UK LIMITED

UX Forms - An enterprise-ready cloud platform for webform development

UX Forms is an enterprise-ready cloud platform for webform development that brings user research to the heart of building webforms. Real-time data helps identify how well forms, design patterns and questions perform, so the effectiveness of changes are measurable. UX Forms is perfect for rapid deployment of GOV.UK services.

Features

• Government Digital Service (GOV.UK) design patterns built-in
• Conditional and branching form logic
• Real-time analytics, data and dashboards of online behaviour
• Complex and programmable form and field validation
• Extensible and customisable builder via code
• Can be integrated with any web-facing system
• Fully internationalised and multilingual; supports UTF-8 throughout
• Fully testable form design under revision control
• Proven rapid development of forms, portals and databases
• Optimise forms and go live on your own domain

Benefits

• Publish online web forms quickly and easily
• Fully conform to GOV.UK’s design and style guide
• Gather data on effectiveness of form questions
• Learn which design patterns confuse your users
• Learn which questions your users find difficult to answer
• Quickly adapt your form online in response to empirical data
• Prove complex form behaviour is correct via automated tests
• Demonstrate a data-driven response to user needs
• Multiple authors can work concurrently on the same on-line form
• Rapidly recreate forms in multiple languages via intuitive builder

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@equalexperts.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

468569685429855

Contact

Kev Gray
+44 7851 486832
solutions@equalexperts.com

About the service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Scala version 2.11 is required to compile form definitions
  • An internet connection is required to compile form definitions

User support

• Email or online ticketing support: Yes
• Support response times: Official support hours are 9am to 5pm, Monday to Friday, within which we promise to respond to questions within 2 hours.; We, of course, aim to respond as quickly as possible even outside these official support times.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: UX Forms' support is available independently on GCloud as UX Forms Consultancy. It provides experienced consultants who can help with all aspects of delivering great forms with UX Forms, whether that's to build and test complex digital forms more quickly than ever before, build integrations between UX Forms and your existing services and APIs or even integrate UX Forms with your internal revision control and build pipelines. Support is charged in accordance with our SFIA Rate Card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is provided.; Additionally customers may take advantage of UX Forms' support services to help them become experts in using UX Forms, quickly and efficiently.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The definition of each form is created by the customer, so does not require extraction.; ; End user's answers of completed forms are automatically deleted from UX Forms' platform once they are sent to the client's systems, so no extraction upon the end of the contract is required.; ; End user's answers of partially completed forms can be provided upon request. ; ; Metadata and analytics can be provided upon request.
• End-of-contract process: Access to UX Forms' services is terminated, and any forms and themes deployed by the customer are un-deployed and taken offline.; ; End users' answers to incomplete forms will be automatically deleted after the retention period configured by the customer.; ; There are no additional costs.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None. All features accessible via the desktop web interfaces are accessible via the mobile web interface.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Forms can be deployed and un-deployed through the interface, form author accounts can be managed, and users can view the extensive dashboard statistics provided for each form.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: All pages and behaviours within UX Forms' management web application have been assessed by an accessiblity professional using assistive technology, including screen readers.
• API: Yes
• What users can and can't do using the API: Every regular action that is possible through the web interface is possible via UX Forms' APIs. Forms can be uploaded and deleted, as can themes. Only user management is restricted for use only via the web interface.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Forms deployed to UX Forms can be customised in almost every conceivable way.; ; The entire html, css and javascript payload is fully customisable. GOV.UK's Design System elements are provided out of the box and these can be extended, customised or replaced to deliver any user interface required.; ; Validation can be fully customised and it can even integrate with bespoke external systems to verify the user's answers.; Integrations can be written to connect to external, bespoke, systems at multiple points during a form instance's lifecycle, including submitting the completed form's answers back to the customer's own systems.

Scaling

• Independence of resources: By leveraging our cloud provider's infrastructure, along with selected open source technologies to keep forms separate from each other, even within the same organisation.

Analytics

• Service usage metrics: Yes
• Metrics types: The UX Forms dashboard provides detailed data on every aspect of your forms. Track mean completion time, user errors and more to prioritise revisions and hone performance until every field is perfect.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: UX Forms provides extensive customisation so end user's questions can be submitted to the customer's services as soon as they finish filling in a form. ; ; End user data is automatically deleted from UX Forms' service once it has been transmitted to the customer's systems.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: All data formats
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: All data formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: As UX Forms is fully customisable, even the way data is protected between the UX Forms' and the buyer's network is customisable. If required, specific connection mechanisms can be implemented with help from UX Forms.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Environments are segregated in to independent Virtual Public Clouds and, within each, services are deployed in to independent subnets.

Availability and resilience

• Guaranteed availability: UX Forms will guarantee at least 99.95% uptime during any month.
• Approach to resilience: Our service components are deployed active-active across multiple availability zones.; ; Further information is available upon request.
• Outage reporting: Via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Only individual, named, users can perform management actions within UX Forms. Actions available to users are controlled via role-based access which, in turn, is managed through UX Forms' dashboard.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Management can also be performed via APIs, which are authenticated via API keys.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Managing Director is accountable for ensuring that appropriate security and compliance controls are identified, implemented and maintained. The Managing Director ensures that:; Risks are managed and reduced in an informed manner;; All applicable legal and regulatory requirements have been identified and that compliance is maintained;; Appropriate resources are provided to implement and maintain the information security management system (ISMS);; All staff sign the information security agreement prior to joining and receive awareness training of all policies during induction, including the consequences of non-compliance.; ; Our information security policy set is aligned to 27001:2022. The Information Security Policy is available upon request.; ; UX Forms will ensure that:; Information is protected against unauthorised access;; Confidentiality of information is assured;; Integrity of information is maintained;; Regulatory and legislative requirements are met;; Business continuity plans are produced, maintained and tested as appropriate;; Third parties engaged in the support of UX Forms are required to comply with this Policy to support both UX Forms and our clients’ requirements;; Information security requirements are aligned with organisational strategies and objectives in support of both UX Forms and our clients’ expectations;; Information security is managed and continuously improved through a defined ISMS
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: UX Forms runs a fully documented change management process, certified against ISO/IEC 27001:2022, which is actively reviewed and managed.; ; All components, including their infrastructure, networking and configuration, are under revision control. They are built, tested and versioned before being deployed through a continuous integration build pipeline.; ; Every prospective change to every component is assessed by a technical lead, which includes its potential security impact. All components are regularly reviewed against OWASP's secure coding practices.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: UX Forms regularly checks all of its libraries and dependencies against NIST's National Vulnerability Database and uses an ISO27001:2022 risk-based methodology to assess all threats.; ; Patches and software updates are treated no differently than any other change to UX Forms' platform and can be deployed via its continuous integration pipeline in minutes.; ; Information regarding potential threats and security alerts come from a number of sources, including UX Forms' hosting provider and a range of technical news platforms.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: UX Forms has a defined information security incident policy.; Comprehensive logging of all components is gathered in real time and is analysed to identify potential compromises.; Once an incident has been raised, a thorough investigation is immediately begun to understand its scope and severity. If there is reason to suspect the incident affects Personally Identifiable Information, then UX Forms' Data Protection Officer is informed and appropriate steps taken.; A detailed post-incident review is performed after every incident and its findings analysed to improve UX Forms' processes and practices.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: UX Forms has a defined information security incident policy which sets out how incidents will be reported, managed, tracked and reviewed.; ; Incidents can be reported by anyone to support@uxforms.com.; ; UX Forms' incident response capability is not restricted to official support hours.; ; Full details of an incident affecting a customer will be shared confidentially with that customer.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial grants full access to a non-production instance of UX Forms for 30 days. Any number of form authors, forms and submissions can be deployed, with the sole proviso that they are not for production use.; ; This trial can be extended at UX Forms' discretion.
• Link to free trial: https://forms.aiken.uxforms.com/signup

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau (BAB)
• ISO/IEC 27001 accreditation date: Tuesday 27 August 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau (BAB)
• ISO 9001 accreditation date: Tuesday 27 August 2024
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Afa64908-ca03-43ea-88da-09dc8ae75b71
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 8d12a08b-1902-4f2e-b271-a3732f2f2dc0
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@equalexperts.com. Tell them what format you need. It will help if you say what assistive technology you use.