BECHTLE LIMITED

Proofpoint Email Security

Bechtle Proofpoint Email Security is a layered, AI-driven platform that protects organisations from advanced email threats like phishing, malware, spam, and Business Email Compromise (BEC) by scanning internal and external emails, blocking malicious content, quarantining threats, and using URL rewriting for click-time protection

Features

• Cloud based
• Anti-phishing
• Anti-spam
• NexusAI
• Sandboxing
• URL Defense
• Spam/Virus Filtering
• Insider Threat Management
• Email Encryption

Benefits

• Single interface
• Simplified management
• Seamless User Experience
• Real-Time Guidance
• Improved Security Knowledge
• Self-Service Controls
• Email Continuity
• Data Protection & Compliance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

468757410579645

Contact

Public Sector
01249 467900
publicsector.uk@bechtle.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: DLP; Email Archiving
• Cloud deployment model: Community cloud
• Service constraints: No Real-Time Alerts for DLP
• System requirements:
  • Modern Windows (10/11, Server 2016+)
  • MacOS (Sierra 10.13+)
  • Reliable internet
  • Compatible mail clients (Outlook)
  • Sufficient server resources (8GB RAM, 8 CPUs for migration tools)

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support is available, dependant on licencing and service wraparound. Cost is based on scale and complexity.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We are able to provide a full on-boarding service, this includes; initial setup, optimisation of configuration, handover with full documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no requirement to extract email data when contract ends, as this is resident in customer email platform (Exchange etc).; For email archiving there may be costs associated with data extraction and import in to alternative platform.
• End-of-contract process: At end of contract the customer is notified in advance of service termination. Professional services may be required at additional cost to transition to alternative platform.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is cloud based so there is no difference to the user experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Proofpoint interface is a secure, web-based portal for both end-users and administrators, designed to be intuitive and user-friendly while providing detailed visibility into email threats and security management.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Proofpoint have tested with users and conform to WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Click on the integration tile to launch the configuration setup page. Enter the following information into the relevant fields under Parameters: Domain: Your primary domain in ProofPoint. Username: ProofPoint API Username - this must be a channel admin user in ProofPoint.; If MS Office is not installed on the endpoint, the Agent may not be able to extract files.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Policies, workflows and user restrictions can be customised. ; Customisation is undertaken by admins using the Admin Console.

Scaling

• Independence of resources: Mimecast guarantees users are not affected by the demand of other users by using a multi-tenant cloud architecture with high scalability and built-in resource isolation mechanisms

Analytics

• Service usage metrics: Yes
• Metrics types: There is a variety of service metrics that cover email traffic, security effectiveness, archiving performance, user activity, and service availability, which are accessible via its administration console, reports, and APIs.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export Mimecast data primarily through the Administration Console by performing saved searches for emails or records, choosing a file format (CSV, XLS, or sometimes EML/PST via specific processes), selecting data columns, and initiating the export, which can be downloaded or emailed
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Mimecast guarantees different levels of availability depending on the specific service, with key services like email security and continuity typically covered by a 99.9% to 99.99% Service Level Agreement (SLA).
• Approach to resilience: Mimecast's service is resilient through its cloud-native design, incorporating redundant infrastructure, data replication across diverse locations, failover mechanisms, and load balancing, ensuring high uptime (often 99.9% SLAs) and continuous access to email and data even during outages or disruptions, protecting against threats, human error, and technology failures with integrated security, archiving, and continuity features.
• Outage reporting: Mimecast reports service outages primarily through its official Mimecast Status Page, and provides tools within its platform for administrators to monitor services and receive proactive alerts via email and SMS.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Mimecast restricts access to its management interfaces and support channels through a multi-layered security approach that incorporates strong authentication, granular role-based controls, IP restrictions, and customer-controlled access toggles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Mimecast follows rigorous information security policies and processes aligned with international standards and compliance frameworks such as ISO 27001, ISO 27018, SOC 1 Type 2, and SOC 2 Type 2. The company employs a defense-in-depth strategy that combines administrative, physical, and technical controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Continuous Monitoring and Compliance: Mimecast solutions align with frameworks like ISO 27001, providing the structure for continuous evaluation, monitoring, and adaptation of security controls and configurations. Cloud Security Posture Management (CSPM) tools can also be used to automatically scan for misconfigurations and provide remediation recommendations
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Mimecast manages vulnerabilities through a continuous, structured process that involves identification, assessment, prioritization, remediation, and verification of security weaknesses. This process applies both to Mimecast's internal infrastructure and as a service offered to its customers via its platform.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Mimecast's protective monitoring processes involve continuous, multi-layered monitoring and analysis of email and collaboration data to identify, prevent, and respond to cyber threats and compliance violations. This system is powered by the Mimecast Security Operations Center (MSOC), which analyzes billions of emails monthly to develop and rapidly apply threat intelligence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Mimecast's incident management process for its internal operations is a formal procedure activated by 24/7 monitoring and staff awareness, using a collaborative ticketing system for accurate reporting. For customer-facing solutions like Mimecast Email Incident Response (MEIR) and Incydr (insider risk management), the process is a structured workflow designed for rapid detection, analysis, and automated or manual remediation of threats.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.01%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 0.5%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 4 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 4 February 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1558ec47-32b1-40ed-b801-d45188947349
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 96b7d157-8818-433b-b7f5-60dfc598a1ec
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.