TEXUNA TECHNOLOGIES LTD

eDISC Legal Data Discovery and Disclosure Service

eDiscovery and eDisclosure Service for collaborative document, communications
exploration and review for legal tagging purposes.
Uses keyword/custodian indexing, search and Technology Assisted Review with advanced AI.
A dynamic matrix for legal searches to manage: Litigation; Arbitration; Freedom of Information (FOI) requests; GDPR compliance; Investigations (Regulatory or HR compliance, employment tribunals).

Features

• Cloud agnostic: deployable on any public cloud or privately on-premises
• Automated custodian and keyword identification, auto-suggest, document clustering, AI auto-encoding
• Deduplication, identify near duplicates, document clustering and AI chatbot interrogation
• Integrate with FGK or Encase for forensic investigations of devices
• Full dataset indexing of text, images and metadata with threading
• Export function with metadata and index for discovery production sets
• Manual and automated redaction across specific text, paragraphs, sections
• ManifoldCF integration for access to streaming real-time data
• Multi-user group access with permissioned roles for collaborative review, QC
• Optical Character Recognition (OCR) support for images / scanned document

Benefits

• Drive down cost by up to 40%, reduce cycle times
• Customise workflow process to suit your own requirements
• Usability drives efficiencies in resource effort, time and cost
• Simple GDS-compliant web interface facilitates user jouney and user experience
• Assured information security, confidentiality and data preservation with ISO27001 compliance
• Unconstrainted creation of users, groups, tasks, matrices, data sources
• Record annotation support investigation points of interest and case notes
• File types include office files, emails, images, PDF, SMS, WhatsApp
• Customisable flagging and tagging, and customisable semantic taxonomy dictionaries
• Generation of Production sets, including auto-generated metadata and index

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@texunatech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

468991690246713

Contact

Raquel Borges
44 (0) 203 393 4670
tender@texunatech.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • EDiscovery and forensics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Texuna software services on G-Cloud can all be implemented to work either with each other, or with other applications that are installed at our customers site. Texuna is able to provide assistance and configuration services using our Cloud Support services to ensure that any implementation project is accomplished successfully.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Texuna applications may be subject to routine maintenance and this will be agreed in advance with our client so that disruption is minimised. Routine maintenance is never scheduled during the normal working day and does not typically result in noticeable downtime.; Customisation can be achieved via our Cloud Support services. No features will be deprecated without advance agreement with the customer. New features may become available from time to time.
• System requirements:
  • Deployed in any public/private/community/hybrid cloud environments
  • Also possible to do in-house deployment with assistance

User support

• Email or online ticketing support: Yes
• Support response times: Texuna provide basic, Premium and Enterprise Support options with different response times. The initial response is always within one day. Resolution targets are: within 5 working days (Basic), 2 working days (Premium) or less than 1 working day (Enterprise).; System downtime and critical issues are prioritised. Support outside normal business hours, including 24 hours a day, 7 days a week coverage, is available at an extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Texuna performed web chat testing using the following tools:; • ZoomText - a screen magnifier for Windows; • NVDA - a screen reader for Windows; • VoiceOver - a screen reader for Mac/iOS
• Onsite support: Yes, at extra cost
• Support levels: Support SLA (business days):; • Enterprise - 1 day (GBP5,000 per month);; • Premium - 2 days (GBP2,500 per month);; • Basic - 5 days (GBP 1,000 per month).; Support can be via phone, chat, email or on-site.; Normal support is Monday to Friday excluding holidays, and service is monitored 24X7X365 for outage incident response. Inbound support requests outside normal hours will only be responded to in case of emergency. Talk to us to customise the level and extent of coverage you need to include weekends, holidays and/or 24 hours. Extra charges will apply.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Implementation services may be purchased using our Cloud Support service and pricing.; Customers typically ask for full support to review their plans and help them establish a migration from in-house systems to various cloud options. Texuna can provide a fully managed service so that on-boarding includes setup of security services, virtual private networks and disaster recovery and backup.; Texuna can provide documentation and online training webinars to assist users to begin using the service. Specialised training can be provided to meet individual needs and reflect any customisations implemented.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Texuna will export data in an agreed format and make it available. Typically this is either in a relational database format and/or CSV files. These can be encrypted and downloaded from a secure site accessible via HTTPS or via sFTP.
• End-of-contract process: Any requirements for end of the contract may be accommodated. Note that there may be an additional time and materials cost where the customer requests help from Texuna to meet their specific migration requirements that are not met via the handover of data.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All applications are based on responsive web technology and are mobile-ready. Some application workflows may not be appropriate for small mobile-only screens.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface is developed with thoughtful UX/UI research and testing. It provides a complete set of functions to achieve the result in user-friendly and easy to use way.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Texuna applications have been tested for conformance with accessibility standards. Compliance with accessibility standards forms part of our development standards.
• API: Yes
• What users can and can't do using the API: Application supports basic API integration, and can be customised to expose further functionality. Open standards for integration are supported. Basic functionality requires security credentials to be set up. ; ; Please contact us to discuss your API requirements.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Applications are modular and can be combined with other applications. Texuna offer customisation and integration services. Back office administrators can setup advanced business rules, configure master data and dictionaries and can amend some onscreen text.

Scaling

• Independence of resources: Servers are monitored and system resources can be incrementally added(subject to plan purchased)if load / response times exceed set thresholds frequently. All Texuna applications are stress tested and performance tuned to ensure good client experience.

Analytics

• Service usage metrics: Yes
• Metrics types: • CPU; • Disk; • Memory; • Network
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: By default Texuna operate an open platform and make it easy for data to be downloaded in a variety of formats through the User Interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Excel
  • PDF
  • JPG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MS Excel
  • PDF
  • JPG

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Where we are satisfied with the security of the Customer and their preferred transmission application then we will usually transmit data using Customer preferred tools.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Application-level encryption with AES-256, role-based access controls with principle of least privilege, network segmentation using VPC security groups, automated intrusion detection and prevention systems, multi-factor authentication for all administrative access, regular security audits and penetration testing, data loss prevention (DLP) monitoring, encrypted database connections, secure API endpoints with rate limiting, and comprehensive audit logging for all data access with tamper-proof storage.

Availability and resilience

• Guaranteed availability: Service level commitment is 99.95% availability excluding planned maintenance downtime which is arranged in advance by negotiation.; Services provided regularly exceed this threshold and typically a 99.99% uptime is achieved in most service periods. Bespoke arrangements are available by negotiation and service credits if required can be included in any negotiation.
• Approach to resilience: Resilience is a function of the cloud hosting approach taken by the customer. Texuna can deploy to public or private clouds and in-house - and resilience required can be varied depending on the selected approach. Texuna can offer a fully managed service with performance testing and penetration testing to assure high levels of resilience, with auto-scaling and elastic resources if required. It may also be possible to relocate services to alternative cloud zones, regions or other cloud hosting providers in an unusual event. Texuna can provide full Business Continuity and Disaster Recovery options, with data, virtual machine instances and encrypted backups being moved off protected cloud networks on to alternative networks. Please contact Texuna to discuss your exact requirements.
• Outage reporting: Texuna provides comprehensive outage reporting through AWS CloudWatch monitoring with real-time public dashboards, automated email and SMS alerts via Amazon SNS, and REST API access for customer integration. Our monitoring solution includes CloudWatch Events for immediate service disruption notifications, custom metrics for all service components, and AWS X-Ray distributed tracing for application performance insights. Customers receive automated alerts through multiple channels including email, SMS, and webhook notifications to their incident management systems, with detailed outage reports available through both web dashboards and programmatic API access.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Texuna can provide Fido Alliance U2F devices to allow customers to securely authenticate without the security risks associated with shared secrets like passwords. Alternatively, 2FA such as TOTP can be used.; Texuna can also establish a secure VPN and/or IP range restrictions on access to the service.; For electronic or telephone support, an agreement can be put in place to ensure that Texuna will not take instruction from unsolicited communications, but will call back and ask for confirmation for such instruction.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Texuna is certified to ISO 27001 by our auditors BSI for all of our operations. Our security policies include named individuals with overall responsibility for ensuring that our policies and processes are followed. All staff are trained and actively report potential non-conformities. Reported non-conformities are investigated for root cause and our preventive action process is leveraged to ensure that all reasonable steps are taken to prevent reoccurrence. Our security officers oversee the process and regularly report the performance of our systems to Senior Management. Texuna has mature security processes, our certification was initially obtained in 2009 and has been maintained and improved since then.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Texuna is aligned to ISO 20000-1:2011 throughout our operations. Our change control processes are audited by our external auditors BSI. We operate a configuration management system and apply a strict, documented, change control process that is managed through a software-defined pipeline. All artefacts (code and documentation), are subject to change control with formal procedures applied to code and technical documentation. Continuous integration and continuous deployment with regression testing are essential to assure quality and standard tools such as GIT hub help structure the change management process
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Texuna maintains a schedule of penetration testing as well as automated regression testing against known vulnerabilities. Releases are governed by the configuration and change control process, and all updates are outlined in release notes. Any 3rd party open source library dependencies are kept up to date via continuous integration. Texuna DevOps engineer monitor the entire software stack for published vulnerabilities and new patch updates to determine if and when such patches are pushed to production systems in an automated process with tools such as Puppet and Ansible.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Texuna maintains a number of protective monitoring processes to keep services and applications free from attack or errant behaviour. This includes keeping anti-virus software up to date across the estate of IT machines in use, as well as cloud monitoring tools and web/system log collection and monitoring for unusual behaviours and access. Logs are checked at regular intervals and when unusual system or performance events or bugs are raised. Specialist tools such as Cloudflare can also be configured for especially sensitive applications that need protection from DDOS attacks.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Texuna's incident management is governed by ISO9001 and ISO 27001 and all incidents are tracked. Compromises are identified either via automated testing or can be raised by customers and staff based on vulnerability assessment and Preventive Actions. Incidents are assigned a person responsible for resolution and tracked until closed. Major incidents are escalated and resolved immediately where possible. Minor incidents are programmed into normal workload and resolved on an ongoing basis or as part of the regular release cycle.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: E-Discovery and E-Disclosure trial. Limited to 1GB of data.
• Link to free trial: https://edisc.tech

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2009
• What the ISO/IEC 27001 doesn’t cover: All of Texuna's operations are covered, there are no exclusions
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Standards Institution (BSI)
• ISO 9001 accreditation date: Tuesday 11 June 2013
• What the ISO 9001 doesn’t cover: All of Texuna's operations are covered, there are no exclusions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A1673715-8ea0-4ce4-8eb0-6bf2e3c5c407
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@texunatech.com. Tell them what format you need. It will help if you say what assistive technology you use.