brightsolid online innovation Ltd.

Brightsolid Build: Cloud Foundations

Brightsolid's Cloud Foundations service provides a managed production-ready, pre configured AWS Landing Zone with hybrid connectivity, giving your teams access to native AWS IaaS, PaaS and SaaS. With preconfigured guardrails around network, access, compliance and cost, Cloud Foundations gets you up and running on AWS quickly, securely and successfully.

Features

• One or more private AWS VPCs
• Preconfigured subnets in AWS availability zones, with managed routing
• Managed proxy-based internet egress from AWS with client-defined allow-listing
• Native access to selected AWS IaaS, PaaS and SaaS services
• Preconfigured, centralised, secure audit trail, configuration logging and compliance monitoring
• Zero-touch base-deployment images preconfigured with controls and management agents

Benefits

• Accelerate your time to value, with speedy deployment
• Gain the benefits of the AWS pay-as-you-use charging
• Complement your internal skills with AWS best practice
• Aligned with key standards including ISO 27001, COBIT & PCI
• Reduce billing complexity with simple meaningful invoicing
• Protection from the key security pitfalls of cloud
• Easy connection to your hybrid cloud environment

£0 to £11,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.gardiner@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

469279371311620

Contact

Alan Gardiner
07932710727
alan.gardiner@brightsolid.com

Planning

• Planning service: Yes
• How the planning service works: More and more organisations are moving to AWS looking for the benefits of cost, agility and flexibility public cloud can bring. However, getting real value from a public cloud investment needs the right environment, the right controls and the right resources to make it work. When you deploy Brightsolid's Cloud Foundations service you can implement your AWS hosting and software services easily and with the right guardrails to ensure that they are production ready. This provides the perfect framework to allow you to plan for new services, safe in the knowledge that your services will have a firm security and compliance foundation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS IAAS (EC2, S3, etc)
  • AWS PAAS
  • AWS SAAS

Training

• Training service provided: Yes
• How the training service works: We provide full training to enable customers to maximise the benefits of the landing zone
• Training is tied to specific services: Yes
• Services the training service works with: AWS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service provides fully compliant and secure cloud landing zone
• Setup or migration service is for specific cloud services: Yes
• List of supported services: AWS

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Brightsolid's Cloud Foundations service has been developed by our expert cloud engineers, with inbuilt security, access, costs and compliance controls. ; ; This supports customers accessing AWS Hosting (IaaS/ PaaS) or software (SaaS) services by providing a foundation for customers to use any of these services within a compliant and secure framework.; ; Brightsolid has been providing hosting services to Public Sector organisations for 25 years, managing large complex hybrid environments across public and private cloud. Our experience of supporting customers as they choose, migrate to, manage and optimise their environments means we are ideally placed to guide customers as they move from their legacy hosting and software solutions to consume AWS IaaS, PaaS and SaaS services.; ; Our AWS Cloud enablement team have worked with some of the largest global enterprises and public sector organisations ensuring real business benefits from cloud adoption. With many years of practical experience of designing, managing and deploying hybrid cloud services which support organisations consuming AWS hosting and software services, we are uniquely placed to help you accelerate your realisation of the benefits of AWS.

Service scope

• Service constraints: Where the customer for Brightsolid's Cloud Foundations service consumes native AWS services, such as AWS EC2 instances or S3 or Glacier storage, the charges for this consumption are invoiced separately by Brightsolid according to AWS' charges for the services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Brightsolid respond to customer questions within 24 hours. Customer Service Requests or Incident Responses are managed according to severity levels aligned with relevant response and resolution SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Brightsolid's Service Desk is the central point of support for Brightsolid customers with managed services. The Brightsolid Service Desk team ensures all incidents, service requests and questions are logged within our service management system and users are responded to within agreed response and restoration SLAs:; ; Incidents are categorised into 3 priorities, with appropriate response and restoration times.; -Priority 1: Where Service is unavailable, has an Initial Response Time (IRT) of 1 hour; Subsequent Response Times (SRT) are every hour and the Target Restoration Time (TRT) is 4 hours. ; - Priority 2: Where there is significant performance degradation or equipment failure not affecting service availability; IRT - 4 hours, SRT = every 4 Hours and TRT =1 day.; - Priority 3: All other incidents; IRT =24 hours SRT = Every 24 hours and TRT = 5 days.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 12/12/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO14001
  • ISO9001
  • ISO22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  Fighting climate change; ; Brightsolid’s Tier III designed data centres in Aberdeen and Dundee are powered by 100% renewable clean electricity that is generated by a combination of wind and hydro assets, and is fully backed by Renewable Energy Guarantees of Origin (REGOs) and verified by EcoAct, a CDP Accredited Provider. ; ; The location of Brightsolid’s data centres in Aberdeen and Dundee allows customers to take advantage of free air cooling. Brightsolid’s data centres take outside air that is already at or below the temperature required to cool IT equipment and circulate it within the data centres. Even during the warm summer months the data centres can be cooled using free air cooling. ; ; Hot and cold aisle containment is used to improve airflow and reduce energy consumption. Hot aisle containment uses the natural properties of warm air rising to extract air from the top of the rack, rather than the rear of the rack. Cold aisle containment is used with doors at the end of each aisle and partitions on the ceiling that act as physical barrier to contain the supply of cold air. Across both data centres, blanking plates within racks and floor brushes are used to improve overall airflow and reduce energy consumption.

  Tackling economic inequality

  Tackling economic inequality; ; We provide a hugely discounted Community Cloud via our two Scottish data centres; Dundee and Aberdeen, to local community-based organisations. Benefits of the service include: ; Cost savings and predictable billing for organisations ; Significant reduction in energy costs ; Cap-Ex free computing Increased agility, and the ability to deliver projects more quickly ; The ability to foster and drive innovation ; The ability to scale as required, in order to drive economic growth and meet customer needs Improved resource utilisation ; Simplified maintenance and lower associated costs ; Resiliency and redundancy to provide reassurance around continuity of service ; ; We support Dundee Bairns, a local charity that has provided over 300,000 meals in the past year to the area’s most vulnerable children. We undertake a range of fundraising activities throughout the year and whatever money staff raise is matched by the organisation.

Pricing

• Price: £0 to £11,000 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.gardiner@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.