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Axis12 Limited

Drupal 7 Support

Drupal is a flexible Content Management System designed for high volume and complex website needs. Axis12 are experts in Drupal 7 and offer a number of support services to ensure your Drupal setup is operating at optimum levels. A migration service from Drupal 7 to 8 is also available.

Features

  • Drupal 7 issue resolution
  • Drupal 7 security management
  • Drupal 7 Installation and configuration
  • Drupal 7 on-going support as and when needed
  • Comprehensive Drupal 7 monitoring and reporting
  • Drupal 7 performance and availability
  • Automated deployment and scaling for Drupal 7
  • Advice and guidance on effective open source Drupal 7 technologies
  • Axis12 also offer ISO 27001 Certified Drupal 7 hosting

Benefits

  • Drupal 7 open source technology provides value for money
  • No license costs or supplier lock in with Drupal 7
  • Increased business value and ROI from open source products
  • Impartial advice on the value/suitability of open source software
  • Experienced team to support open source software selection
  • Accelerated implementation for open source products
  • Flexible resource models are available to fit individual needs
  • Axis12 team offer business hours of 24/7 support
  • Axis12 have a large Drupal community sharing skill and knowledge
  • All Axis12 work aims to address 'Digital First' strategies

Pricing

£350 to £950 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 6 9 3 4 2 9 8 7 6 8 6 8 8 5

Contact

Axis12 Limited Luke Harrop
Telephone: +44 (0) 203 397 8514
Email: tenders@axistwelve.com

Planning

Planning service
Yes
How the planning service works
Our AGILE and PRINCE2 qualified delivery teams have vast experience of managing and delivering projects using a range of approaches. By clearly defining the phases of the initial delivery – from discovery and concept to design and development – we can choose the method that fits best with your organisation.
An Agile approach (e.g. SCRUM) can be extremely effective in offering you early sight of software, rapid development, incremental delivery and regular prioritisation of features.
Waterfall methods (e.g. PRINCE2) are preferred by some clients because they allow monitoring of progress via more traditional means – such as detailed project plans and Gantt charts – that are more in keeping with their internal governance structures.
Recently, we’ve developed ways to use a blended approach effectively, providing agile and rapid delivery with flexibility of prioritisation and specification alongside the structure, accountability and predictability that comes with a Waterfall approach.
Our project delivery is supported by systems that manage the detailed specifications, including acceptance criteria, user stories and results from functional and non-functional testing. These are available to our internal staff, and staff from third parties and partners to ensure clear specifications are available to everyone involved in the delivery.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Drupal 7
  • Drupal 8
  • Drupal 9
  • Any migrations to Drupal 9

Training

Training service provided
Yes
How the training service works
Axis12 have a number of existing training courses and manuals that we have developed over the years in response to client requests for various levels of training coupled with the system integration. We have found our courses to be extremely effective in getting novices to a position where they feel confident in performing the tasks required as part of their daily jobs; as well as for taking more advanced users to the next level of site management.
Training is tied to specific services
Yes
Services the training service works with
  • Drupal 7
  • Drupal 8
  • Drupal 9
  • Any migrations to Drupal 9

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Every customer will have their own unique setup and particular challenge be it integrations, large data cleaning, or legacy system support. We typically like to start very early scripting the majority of the migration. We generally treat infrastructure as code so all aspects are automated and scalable. For customers who are venturing into the cloud for the first time often this can be an intimidating task as services have often been run on site with physical hardware. Separation and consolidation of services is key, realising huge cost savings, but this requires a very structured phased repeatable approach. Microservices is often a very good fit as it gives you the flexibility you need.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Drupal 7
  • Drupal 8
  • Drupal 9
  • Any migrations to Drupal

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Axis12 ensure consistent quality in our delivery through the planning, setting and implementation of specific and measurable quality objectives in line with ISO9001 principles. Our dedicated Account Manager, in consultation with our client’s project team, will work together to produce quality objectives with associated milestones, which will then be constantly monitored throughout the delivery process.
In all work Axis12 carry out we strive to ensure that the responsibilities for managing service delivery are clear and appropriately allocated between us and our client. No matter which management methodology is applied, we prefer to ring-fence quality standards so they cannot be compromised. This ensures high levels of usability for the end user and maximum flexibility for the client.
Our performance team will do an initial assessment of requirements including number of users, traffic flows, heavy transaction within the system and design a specific performance test.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Other
Other security services
SC cleared individuals

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Axis12 support most open source products and any other products run on Linux based systems.

Service scope

Service constraints
No constraints. We support both remotely and onsite.
Our expertise lies in open source products.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement of questions raised in a support ticket is conducted within 5 minutes. Tickets are triaged and actioned in accordance with our strict SLAs, which range from 60mins through to 5 business days depending on the urgency and severity of the issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Axis12 use Olark for web chat communications. Olark is independently verified for accessibility.
Support levels
Axis12 provide a range of different support ranging from 24/7 x 365 through to Core hours: Office hours (08:30 – 17:30 Monday to Friday on standard UK business days). Costs vary depending on level of service required and staff type. Every client will have a named account manager experienced in diagnosing and directing requests to the correct resource.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
16/9/2013
What the ISO/IEC 27001 doesn’t cover
A.14.1.2 Securing application services on public networks
A.14.1.3 Protecting application services transactions
A.14.2.7 Outsourced development
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO27001

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Axis12 is fully committed to being Carbon Neutral by 2030 and are on track to reach that target much sooner. All our data centres are powered by 100% renewable energy.

Completed Carbon Reduction Initiatives

• In the UK we are driving down business travel emissions through virtual collaboration, underpinned by employee training and the roll-out of collaboration tools across the Company
• We will move our offices to renewable energy in the UK bringing the total proportion of renewable electricity to 100% by 2023.
• We have implemented energy efficiency measures across our UK data centres with Ashbury DC running on 100% renewable electricity and Newbury at 30% with the target of 100% by 2030.

Future Carbon Reduction Initiatives

• Look to implement an Energy and Environmental Management System (EMS) which is certified under IS014001 and ISO5001 by 2027.

Pricing

Price
£350 to £950 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.