OpenGround
OpenGround is a Geotechnical data collaboration platform enabling connected digital workflows throughout every stage of the ground investigation lifecycle.
Features
- Centralised geotechnical data repository
- Project & Supply Chain Collaboration
- Connectivity with Modelling, Design & Analysis tools
- Support for common data transfer formats Inc. CSV, gINT, AGS
- Integrated GIS
- Field-based Data Capture
- Remote Access
- Cloud Deployed
- Integration with Microsoft PowerBI for dashboards
- Full REST API for interopability
Benefits
- Customisable log report output
- Centralise and standardise getoechnical Project data
- Streamline integration with third party applications
- Improve Collaboration across the supply chain
- Secure and scalable SLA-backed Cloud infrastructure
- Granular access control to getoechnical data
- Streamline field-based data capture workflows
- Enable the creation of subsurface digtial twins
- Improve access to getoechnical data across multiple teams and offices
Pricing
£26,046 an instance a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 6 9 5 1 6 9 0 1 1 2 2 7 0 2
Contact
Bentley Systems (UK) Limited
Nick Niknam
Telephone: +44 7766 388848
Email: gcloud@bentley.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
"Bentley and Third-Party applications can integrate with OpenGround using the REST API Inc:
- Leapfrog
- Excel / Power BI
- Analysis Tools (PLAXIS, GeoStudio)
- Design Tools (OpenRoads, Civil 3D)" - Cloud deployment model
- Public cloud
- Service constraints
- Patching and maintenance windows are rountinely scheduled to ensure the security and reliability of the service. A notice will be provided and some service disruption may occur during these planned update periods.
- System requirements
-
- Cloud-connected desktop apps require Windows
- Web-portal works with current versions of Edge/Firefox/Safari/Chrome
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
SLA Published on Bentley Website
https://www.bentley.com/en/legal - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
SLA Published on Bentley Website
https://www.bentley.com/en/legal - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- After the cloud service is initialised Bentley will engage with the users (stakeholders, representatives from various departments) to define an implementation plan and capture configuration details. Bentley can perform on-site or remote training sessions for each group/role. There are options to share videos, training material. In addition there are online learning resources published into Bentley communities and Learn Server.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Upon termination of your Subscription, Bentley will follow the process as published in the online SLA https://www.bentley.com/en/legal. If required, Bentley can provide Professional Services to assist in the migration of the data to a new service provider for an additional fee which will be determined based on the scope of requirements.
- End-of-contract process
- Upon termination of your Subscription, Bentley will follow the process as published in the online SLA https://www.bentley.com/en/legal. If required, Bentley can provide Professional Services to assist in the migration of the data to a new service provider for an additional fee which will be determined based on the scope of requirements.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile / Tablet app is delivered via Google Play Store only
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- No specific accessibility tunings built-in but uses what comes with the operating system the client system is using.
- Accessibility standards
- None or don’t know
- Description of accessibility
- No specific accessibility tunings built-in but uses what comes with the operating system the client system is using.
- Accessibility testing
- No specific interface testing with users of assistive technology has been done.
- API
- Yes
- What users can and can't do using the API
-
The REST API / .NET SDK provides access to all core system capabilities (Inc data READ / WRITE). RBAC and data filtering is enforced on the API.
API utalises oAuth token-based authentication. - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Fully customisable, data entry, report output and extendable data model.
Scaling
- Independence of resources
- System supports single-tenant databases. All systems are monitored in real time for performance and availability.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Data Usage and Access Metrics
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- The system has multiple options to export data via common formats including CSV and AGS.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- GINT
- Excel
- AGS
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- AGS
- GINT
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Bentley’s Availability Commitment: System Availability 99.9% (24x7). Bentley shall provide Subscriber remedies for any Bentley failure to meet the Availability Commitment during any single calendar month. Bentley shall make a good faith effort to understand the cause and make reasonable repairs to prevent the failure from occurring again. Upon any subsequent instance, in addition to the remedy set forth above, Bentley shall also provide a Service Credit to Subscriber against future amounts due from Subscriber for Hosting Fees.
- Approach to resilience
- All services are deployed in a fully elastic and highly-available configuration across multiple availability zones.
- Outage reporting
- Planned maintance and uplanned incidents are published on a dedecated status page (which also provides a history of events and uptime) https://statuspage.openground.bentley.com/
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management features within the user interface is controlled by permissions within the application.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Within scope of Bentley's SOC2 Type-II report for B-MAP platform.
- ISO 27001:2013 certification for Bentley Managed Services platform
- ISO 27001:2013 is not applicable to the platform hosting OpenGround
- Company-wide ISO27001 certification in progress - expected completion Q1 2025
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Ongoing development and support of OpenGround follows Bentley best practices and procedures, but the specific application does not currently fall under the scope of Bentley ISO compliance. OpenGround is pursuing SOC2 and FedRAMP - targeting compliance within a 12 month timeframe.
- Information security policies and processes
-
Information Security policies are designed utilising the ISO 27001:2013 framework.
All Bentley colleagues are required to review and acknowledge Bentley's Information Security Policy upon hire and thereafter annually. The policies themselves are emailed out at least annually and reside permanently on Bentley's intranet site for quick retrieval.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Bentley has a formally documented release management process that includes controls for software quality and standards. Bentley performs code reviews and testing for all changes implemented into the production environment by release management. Bentley DevOps team provides product build and distribution services, including production build execution, continuous integration, release auditing, and validation prior to production release.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Bentley identifies, prioritizes, tracks, and fixes defects through a common workflow. Once identified and diagnosed, a defect is managed in a centralized system used across the organization.
Defects, whether discovered internally or externally, are managed together with planned enhancements, and prioritized on a product backlog. External defects (i.e., those identified by users) are tracked from discovery to the delivery of the fixed version and notification of each change in status can be communicated to the user. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Logging of service, user, file integrity monitoring, and network intrusion detection are logged and correlated to detect suspicious network behavior. Bentley's Information Security Team is tasked with centrally storing and monitoring such logs. Response time depends on the severity of the compromise as detailed in the publised SLA on https://www.bentley.com/en/legal.
- Incident management type
- Supplier-defined controls
- Incident management approach
- The Incident management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Bentley is more than a software company — we are engaged members of the global community dedicated to advancing the world’s infrastructure. Our success is determined by the skills, dedication, and involvement of extraordinary Bentley colleagues and users around the world.
Advancing infrastructure is key to addressing climate change and other environmental challenges and is essential to sustaining economies and improving quality of life. We are proud to support this essential work of our users through our products and expertise in infrastructure engineering software.
Bentley has been focused on sustaining and advancing infrastructure since our founding. Building on our 40-year history of positive impact, we are embedding Environmental, Social, and Governance (ESG) priorities across our business.
Bentley embraces our responsibility for minimizing our environmental impact. We seek to reduce our footprint even as we work to increase the size of our handprint. Through many measures, we are working to reduce carbon emissions across our operations, advance a strong climate strategy, and fortify the culture of sustainability within our global teams.
Bentley’s Environmental Policy (https://www.bentley.com/legal/environmental-policy/) governs our enterprise environmental management practices and details our commitment to environmental responsibility, including the ways in which we expect our colleagues, visitors, vendors, and suppliers to help drive progress towards our environmental goals and priorities. We aim to be a model for best practices in environmental stewardship and in 2023 took addition steps to reduce the environmental impacts in our business.
In 2023, Bentley:
• Received SBTi approval for near-term (2030) decarbonization targets.
• Developed and launched two Bentley-specific educational pathways courses on sustainability for colleagues.
• Expanded our environmental management team and monitoring solutions.
• Implemented a new travel platform to monitor related emissions in real time and inform our Travel with Purpose Policy.Covid-19 recovery
Our colleagues are essential in driving Bentley’s continued success. Our talent strategy focuses on creating an environment where our colleagues can develop their careers in an inclusive and engaging workplace – one where they feel energized to realize their full potential and talents while making a positive impact by advancing the world’s infrastructure. Our Social strategy focuses on supporting our colleagues, who foster our innovative and welcoming culture, support our communities, and inspire future infrastructure professionals.
In 2023, Bentley:
• Entered a first-of-its-kind partnership with Engineers Without Borders (EWB) International that includes five years of core funding and executive insights.
• Launch of iTwin4Good and Your Voice, Your Action competitions, encouraging the next generation of infrastructure engineers.
• Prioritized colleague wellness through two first-time events: OCTO Wellness Challenge and Mental Health Week.
• USD 500,000 in STEM-related giving in the Bentley headquarters community
The Infrastructure Empowered Workforce Plan (IEWP) is our global strategy enabling managers and colleagues to make responsible and effective choices on the right balance between working from the office and remotely. The IEWP strategy is built on these key principles:
• A solid foundation of trust and accountability
• A focus on support and flexibility
• The belief that meaningful collaboration creates success for all of us
In 2023, we formalized the IEWP strategy to ensure all colleagues had the flexibility to succeed whether working from home, in a Bentley office, or in a hybrid environment. Part of the process included launching a hardware update program where colleagues were equipped with state-of-the-art technology, regardless of where they were working from. Colleague feedback also led to plans for increased collaboration and meaningful connections both in person and virtually in 2024.Tackling economic inequality
At Bentley, our colleagues come from many cultures and backgrounds. They are based in 45 countries around the world and speak 66 languages. All these colleagues contribute their own unique and valued perspectives that drive our success as an organization. We empower colleagues to be highly productive and own their work and careers by supporting an environment where all colleagues feel heard, valued, represented, and welcomed.
We continue to expand and deepen our commitment to Diversity, Equity, and Inclusion (DEI) through programming, offerings, and partnerships that allow us to grow a more diverse, more inclusive, and more innovative workforce that is helping to shape the world’s infrastructure.
While our priorities did not change in 2023, we focused more on supporting colleagues to take the lead in their own growth, leadership, and community-building efforts. We announced an increased budget for colleague resource groups and compensation for group leaders to show our appreciation for their incredible work in supporting a workplace that values belonging. Our renewed focus on philanthropy and impact encourages colleagues to look internally and extends their support for communities.
Bentley’s Inclusion, Diversity, and Equity Alliance (IDEA) Program includes resource groups that allow colleagues to join peers from across the business and the globe to build community and foster diversity and inclusion. Since 2020, these colleague-led groups have provided a safe space for Bentley colleagues to have courageous conversations, propose changes to our culture, and create a sense of community. In 2023, IDEA programming continued to be a critical resource for support and education. Members of Bentley’s executive management have been key partners for providing access to resources and our leadership team. IDEA includes six colleague resource groups: OpenAbilities, OpenPride, People of Color in the U.S. (POCUS), Women at Bentley, Veterans at Bentley, and IDEA India.Equal opportunity
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) documents provide additional information about your rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination - https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice - https://www.bentley.com/wp-content/uploads/E-Verify-Poster.pdfWellbeing
Core to Bentley’s health and wellness programs is My Wellbeing, promoting health-related initiatives where the outcomes strengthen engagement so that colleagues around the world can share resources and ideas to inspire healthy living.
In 2023, Bentley’s wellness programs focused on supporting the mental health of colleagues and ensuring a healthy work-life balance. We prioritized colleague wellness by reminding colleagues regularly to take time off to rest and unwind outside of work, facilitating our inaugural Bentley Mental Health Week, and continuing a focus on the Mental Health First Aid Program (https://mhfainternational.org/). Bentley Mental Health week encouraged self-reflection, highlighting real stories of mental health in the workplace, promoting internal and external resources, and encouraging team and individual activities focused on mental health. To further engage our colleagues, we encouraged colleagues to complete a Mental Health Awareness quiz and donated USD 500 to a qualified nonprofit mental health charity, chosen by a participating colleague.
One popular wellness initiative posed the question: could 300 Bentley colleagues collectively walk, run, and cycle around the globe in a month? The goal of the first OCTO (Office of the Chief Technology Officer) Wellness Challenge was to get colleagues moving outdoors with the bonus that if they together travelled approximately 40,000 kilometers around the globe, Bentley would donate USD 5,000 to Water for People. Seventy-seven teams of colleagues participated, collaborating on a fitness app to share photos of inspirational locales, examples of #wellnessatwork, and engage in friendly competition. Colleagues met the initial 40,000-kilometer goal within 10 days. By the close of the month, participants had run the equivalent of 221 marathons, walked the length of the Great Wall of China six times over, and cycled the distance of the Tour de France nine times. The challenge embodied the #OneBentley spirit and raised USD 12,500 for Water for People.
Pricing
- Price
- £26,046 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
A test environment can be provided to test the main software features and IT connectivity - This environment uses disposable data.
Alternatively, Bentley can provide a chargeable Pilot solution using user data which is run against agreed success criteria for 30-90 days. - Link to free trial
- Access to the test environment will be setup to meet the requirements of each user.