Acuma Solutions Limited

Data Quality Improvement Service

Acuma's Data Quality Improvement service includes data cleansing, data integrity improvements, data quality governance, data quality advisory and data stewardship installation. We also develop data dictionary and taxonomy.
We provide data quality improvements for both structured and unstructured big data.

Features

• Data quality assessment included to identify key issues
• Data quality standardisation
• Data quality improvement with parsing, correction, conversion, conforming
• Data Obfuscation of sensitive data included
• Data enrichment - geodemographic, socioeconomic, commercial, statistical
• Data quality incorporates Name and Address Cleansing Service
• Defining Data Quality KPIs and metrics
• Defining Data Quality improvement roadmap
• Planning remediation, Data Quality improvement and compliance
• DQ assessment against accuracy, completeness, consistency, cleanliness, etc.

Benefits

• Data Quality service improves accuracy of interactions with users
• Data Quality service improves output of analytical applications
• Data Quality service reduces cost of data maintenance
• Data Quality service reduces need to maintain in-house cleansing capabilities
• Improves data understanding and lineage
• Increases revenue and operational efficiency
• Better decision-making
• DQ assessment validates the scope that has been established previously
• Evaluates all assumptions along with their dependencies
• Greater Data Quality

£95 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid_team@acuma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

469550654030833

Contact

Jonathan Eeley
0161 241 4111
bid_team@acuma.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Data Quality Improvement Service can be implemented as a one-off data quality improvement exercise or an on-going service operating on a batch or individual transaction basis. Planning services are available to assess the client's specific requirements, recommend the optimal approach and implement the most appropriate service components.; ; In addition a free-of-charge data review service is available that allows clients to submit a sample from a dataset and review the results of the data cleansing operations performed on it prior to committing to use the full service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Name and Address Cleansing Service
  • Data Quality Improvement Service
  • Identity Resolution Service

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Where clients already have an in-house data quality improvement capability, this service allows the same or better functionality to be made available from the cloud either as a one-off quality improvement exercise or as on an-going capability.; ; Where clients do not already have an in-house data quality improvement capability, this service provides a cloud-based option that avoids the need to maintain in-house skills and technology components.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Name and Address Cleansing Service
  • Data Quality Improvement Service
  • Identity Resolution Service

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance: the Data Quality Improvement Service provides a number of data quality metrics. For example:; - full results of data quality assessment; - percentage of records standardised by the service by standardisation type; - percentage of records enriched by the service by enrichment type; - percentage of duplicates (i.e. how many records are duplicates of another record).; ; Performance Testing: where the client intends to use the Data Quality Improvement Service on an on-going basis, performance testing can be included to provide metrics on throughput - e.g. records processed per unit of time and/or average transaction processing time.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Where the Data Quality Improvement Service is implemented on an on-going basis, support services are provided as follows:-; ; - User management: users can be added, deleted and changed (i.e. access rights to different aspects of the service can be turned on or off); - Helpdesk support: users can log calls with the service desk with guaranteed response times; - Service management (optional): clients can opt to include active real-time service monitoring so that any issues can be identified and resolved in the shortest possible time-frame.

Service scope

• Service constraints: Datasets submitted must: - be to an agreed format - not exceed agreed volume limits - contain data that is of the same type as that included in the initial assessment. Support is available remotely only. Free of charge initial data review option is limited to 100 records only.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4hrs Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Jaws
• Support levels: Standard Support – email, phone and online call logging. Online call tracking. Standard service level agreement with max response times based on call priority. Included in service cost.; ; Extended Support – provides same service levels as Standard Support out-of-hours coverage (evenings, weekends, bank holidays). Additional charges apply depending on requirements.; ; Application Support – where the Data Quality Improvement Service is integrated into a broader solution, Application Support provides coverage for the whole solution, providing greater value for money than individual support arrangements for each component. Charges depend on the specific characteristics of the solution.; ; Managed Service – where the Data Quality Improvement Service is integrated into a broader solution, the solution can be operated and maintained by Acuma on behalf of the client as a Managed Service. This can significantly reduce operating costs. Charges depend on the specific characteristics of the solution.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Various: depends on specific requirements of the client

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Guardian Independent Certification
• ISO/IEC 27001 accreditation date: 17/01/2022
• What the ISO/IEC 27001 doesn’t cover: Acuma is part of the Saksoft Group of companies. The ISO certification is in the name of Saksoft Group and covers all companies within this group for Cloud Hosted Services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Acuma fully supports fighting climate change and as a responsible supplier has implemented a carbon reduction policy and Statement demonstrating our commitment to fighting climate change. This is available on request.
• Covid-19 recovery:

  Covid-19 recovery

  Acuma has remained busy during the C-19 Pandemic providing consistent services to our customers and has fully supported suppliers and staff in line with all government policy and following all government recommendations and guidelines. We have a C-19 recovery plan in place which can be shared on request and are slowly returning to the office with very limited on-site customer meetings. We work with all our customers following their guidelines, the governments’, and also our own business protocol.
• Tackling economic inequality:

  Tackling economic inequality

  We take economic inequality very seriously and have implemented a number of policies to address inequality. We are an accredited Living Wage Employer and have a number of policies in place to support equality. These include, Modern Slavery Policy, Equality and Diversity, Labour Standards Policy and Ethical Trading Policy. Our board is represented fairly by all genders and we operate with a diverse workforce with employees speaking over 60 languages located globally across India, USA , UK , Malaysia, and Singapore.
• Equal opportunity:

  Equal opportunity

  The Company applies a policy of non-discrimination on grounds of religion, ethnic origin, sex, age, marital status or disability. The only criteria for selection and for any particular position within the Company is a candidate's ability to do the job required. The Company recognises that disabled individuals can and do make a valuable and significant contribution to the business activities of the Company. Where disabled people have the attitude and abilities necessary for the job, sympathetic and positive consideration is given to their applications. Encouragement will be given in the education, training, career development and promotion of all employees, according to the opportunities available, organisational requirements and individual attitudes and abilities.
• Wellbeing:

  Wellbeing

  Acuma is committed to providing a healthy working environment and improving the quality of working lives for all our employees. Our wellbeing strategy aims to support Acuma's mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that Acuma's staff are its greatest asset. Through the integration of wellbeing in all work activities and practices, a positive environment can be created that is compatible with promoting staff engagement, performance and achievement. Working in partnership with all areas of Acuma and the wider company with a common interest in promoting a culture of wellbeing is key to the success of this strategy. The wellbeing strategy’s ultimate goal is to improve the health, safety and wellbeing of Acuma's staff and to prevent work associated ill health, for the overall benefit of staff and the organisation. This encompasses the physical, mental and social health of employees and recognises that employees’ values, personal development and work within Acuma contribute to their overall wellbeing at work. Acuma has a large workforce and is geographically, culturally and linguistically diverse. The wellbeing strategy aims to reflect this diversity and to provide direction on related issues and challenges in order to support the development of effective solutions and outcomes. This strategy aims to bring together all initiatives already in place within Acuma for supporting and maximising the health and wellbeing of staff. Through the coordination of current wellbeing activities and the identification of further opportunities, an action plan has been established that consolidates existing work and achieves additional progress. This action plan has been developed using CIPD’s five recognised domains of wellbeing, namely: health, work, values/principles, collective/social and personal growth.

Pricing

• Price: £95 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid_team@acuma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.