CONFIGUR LTD

Configur

Configur is an AI-powered business intelligence platform and managed service designed to unify data from multiple systems, spreadsheets, and other silos. Our consultative approach aligns to your organisation's needs, supporting every stage of your data and AI journey - from data analysis and visualisation through automations and advanced AI applications.

Features

• Build, manage and integrate APIs for automate data flow
• Code-free, drag and drop platform to improve data literacy
• Auditing, governance and 360 visibility of your data
• AI-generated actionable business insights
• Automatic AI powered data validation
• Customisable data structures for operational, analytical and AI requirements
• Centralised collaboration to share insights seamlessly with your team
• Tuned AI data models to suit specific business objectives
• Multi-language capabilities across the entire platform
• Customisable notification engine to monitor all aspects of your data

Benefits

• Clean, unified, verfied data without duplication or discrepancies
• Automate workflows with AI-Agents to reduce manual tasks
• Integrate data from diverse sources, including cloud, CRM and databases
• Conversational data assistant for clear actionable insights
• Implement data governance practices to maintain data security, integrity, compliance
• Collaborate with full control over your data
• Train your AI Assistant adding business context to your insights
• Remove mundane data entry and save time
• Build your AI and Data Strategy with our expert team
• Understand your data at any summarised or granular level

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco@configur.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

470172778380363

Contact

Marco Oliver
07498216833
marco@configur.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Power BI, CRM tools, other databases
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Access to a web browser (preferably Google Chrome).
  • Internet Connection
  • Platform Configuration is for iPad/Desktop Only

User support

• Email or online ticketing support: Yes
• Support response times: Operational hours for ticketed support are:; ; Monday - Friday 9am - 5pm, excluding Bank Holidays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: .
• Onsite support: Yes, at extra cost
• Support levels: Standard support includes ticketing and public knowledge base.; ; Enhanced support is available which includes a dedicated Account Manager, access to community forum and 24/7 support in the form of a chatbot.; ; Operational Hours for support are:; ; Monday to Friday 9am - 5pm, excluding Bank Holidays.; ; However, in the unlikely event of a critical failure, Configur will best endeavour to apply critical support even outside of operational hours. It is important to note that as highlighted in our terms of service the fix times are based on Configur IP and in the event of unforeseen third party provider downtime, these SLAs may increase from time to time.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Configur offers a robust onboarding process that includes one or more discovery sessions followed by a number of delivery phases:; ; -Discovery; Onboarding scope and data discovery; -Sourcing, Extraction and Validation; Data profiling and cleansing; Data ingestion; -Data Transformation; Data structure design; Integration set up; -Mapping and Visualisation; Dashboard and Query creation; -User Acceptance Testing; User training and feedback sessions; ; Following the above activities the Configur Team provide a tailored Onsite/Online Training Session.; ; Additionally, Configur has a knowledge base of FAQs, videos and written guides for assisting clients. If more information is needed Configur offers Gold Support to all Public Sector clients with personalised support videos and on going scheduled account management sessions.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: .
• End-of-contract data extraction: All data can be extracted on a dataset by dataset basis or on mass extraction. Data can be downloaded via:; ; - CSV; - Excel; - API connectivity; - Json
• End-of-contract process: Contracts typically include all onboarding, support and platform licences to ensure full access and value is derived from the platform for the term. Specific contracts may also include provisions for additional integrations, white labelled solutions or enhanced support.; ; Contracts can be for a fixed term or annual with automatic renewal. ; ; At the end of the contract, the Configur system makes transferring of information simple. All of the data at a raw or aggregated level can be extracted from the system by the user without the assistance of Configur.; ; However, in the instance of requiring Configur's assistance Configur will provide 3 hours free resource to assist with any data extraction/transformation requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Minimal aesthetic differences to handle smaller screens. Feature parity.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can create multiple REST APIs with full CRUD (Create, Read, Update, Delete) operations in minutes.; ; To create an API, a user simply has to select the dataset they wish to allow API access to and then select which users, domains and access keys should have be able to interact with it.; ; This allows Configur to integrate with any system that allows the push/pull of data.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The overall look of the Configur platform can be customised via the upload of an organisation logo and colours.; ; All customer created content such as Datasets, Projects and Connections are completely customisable through custom names, themes and structures.; ; Control of these customisations can be limited on a user, team and organisation basis.

Scaling

• Independence of resources: Configur is built on near infinitely scalable serverless technology. Running on AWS Lambda infrastructure, every request to our service is ran on its own temporary server ensuring that even under extremely heavy load, new servers are spun up for each individual request ensuring zero demand based latency.

Analytics

• Service usage metrics: Yes
• Metrics types: Within the platform via real-time dashboards, organisation managers can see usage across the following metrics:; ; - Total number of Data Points used; - Total number of API connections used; - Total number of active Datasets; - Total number of active Projects; - Total number of active Teams; - Total number of active Users; ; These metrics are also provided as a report as part of the account management meetings.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: All organisation datasets and queries can be exported either individually or by bulk exporting multiple datasets at once.; ; Data can be exported in either CSV or XLSX format.; ; Data can be easily and quickly filtered and queried prior to export if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • JSON (via API)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • TXT
  • JSON (via API)
  • Manual entry

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Configur shall use all reasonable endeavours to maintain the availability of the Hosted Services to the Customer at the gateway between the public internet and the network of the hosting services provider for the Hosted Services, but does not guarantee 100% availability.
• Approach to resilience: Configur's data is cloud hosted, multi-sharded and is regularly backed up to ensure our infrastructure is as robust and resilient as possible.; ; More information is available on request.
• Outage reporting: Configur provides a public dashboard to view the system status, as well as automated email alerts should any outages arise.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Each organisation has a team of Organisation Managers that have the ability the manage any organisation level information, add/remove users and manage teams.; ; Acrosss the platform, every account, dataset, project and connection has individual 'Manage, Access, View' access control to limit access across users, teams and the entire organisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: - IASME Gold Standard GDPR certified; - Cyber Essentials certified; - Cyber Essentials Plus certified
• Information security policies and processes: We are IASME GDPR Gold Standard Certified and follow all requirements for this standard to ensure security across the business.; ; We are additionally working towards ISO9001 and ISO27001 certifications however, have already implemented many of the processes required to meet this standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Management approach All changes to the system are managed via strict version control, peer review and staged deployment to unit, test and production environments.; ; Changes are made on a sprint by sprint session over 2 weekly periods, with design, development and testing phases being completed.; ; All changes are reviewed by the CTO/Development Lead as a final check before deployment and code is stored in version control software.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Configur is regularly penetration tested by Security partners who check for all types of vulnerabilities.; ; We also have any automated alerts that detect alerts for suspicious log in activity and feedback to the central development team communication channels.; ; Additionally we have many internal and external users testing every day and using the platform to feedback any bugs or issues via automated forms.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Configur is regularly penetration tested by Security partners who check for all types of vulnerabilities.; ; We also have any automated alerts that detect alerts for suspicious log in activity and feedback to the central development team communication channels.; ; Additionally we have many internal and external users testing every day and using the platform to feedback any bugs or issues via automated forms.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Any incidents can be reported via our support channels such as email and forms. Additionally gold tier support provides direct access to a designated account manager.; ; All tickets are stored centrally in a support management platform that allows tracking and internal communications amongst Configur. Each incident will receive an automated acknowledgement followed by a Configur support rep depending on incident rating.; ; Tickets are then created with development and tracked through to completion with fixes or changes reported back to the user.; ; All tickets are tracked on a monthly basis and reported back via account management meetings.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: What is not covered by your ISO/IEC 27001 certification?
• ISO/IEC 27001 accreditation date: Saturday 20 November 2004
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: ACS Group
• ISO 9001 accreditation date: Saturday 20 November 2004
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: B79a6f3e-aeb8-46fd-a580-0d140f269f06
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Be7dd935-17a6-484b-8069-1e631a70a2a9
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco@configur.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.