Unity World Ltd

IT Service Management Architecture and Design Services

Unity's ITSM architecture and design services provide a consultative approach to delivering key advantages through out our clients IT delivery. We have over 15 years experience in delivering world class service and work with clients to design an effective and efficient IT service desk.

Features

• bespoke ITSM architecture design inline with organizational objectives
• Design and creation of ITSM Service architecture and strategy
• Procurement support for an aggregated supply chain for maximum value
• Service Catalogue analysis, design and implementation support.
• Strategy design for software and hardware asset management
• ITSM compliance and review and development.
• Solution Architecture design based on IT4IT
• Multi-domain experienced consultants

Benefits

• Integrated, holistic service architecture and strategy supporting business priorities
• Increased alignment between IT and business objectives
• Better-informed decision making and service improvement priorities
• Optimised ITSM solutions for increased productivity.
• Increased supply chain value through aggregated services
• Reduced operational costs through resource optimization
• Business and Technology integration for optimisation
• Cloud Technology Service offerings and support elements

£700 to £1,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Matt@Unity.world. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

470319431432693

Contact

matthew mcintyre
03301196666
Matt@Unity.world

Planning

• Planning service: Yes
• How the planning service works: Unity World utilize our industry experience and high skilled team to carry out an independent and detailed analysis of the current IT systems, processes, and bottlenecks before providing recommendations and actions that can be implemented to maximize resources. ; ; We review you current service management tool sets and process against the following areas; Functionality, usability, scalability, availability and support integrations. This allows us to provide an holistic overview of the service offering. We work to then create an implementation and migration plan that allows for new tools and processes to be delivered into the business to see improvements.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service uses the experience and knowledge held by our consultants and delivery teams to help our clients migrate to new cloud infrastructure or migrate between various cloud environments.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and testing on IT kit:; ; - Define Requirements; - Select Testing; - Create Test Cases.; - Establish Testing Environment; - Execute Tests; - Verify Compliance; - Perform Regression Testing; - Document Findings; - Iterate and Improve; - Provide Training and Support

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: To ensure continued success and maximize the benefits of the cloud, ongoing support for your staff is essential. Here's how you can provide the necessary support for your team post-migration: Continuous Learning Offer regular training sessions and access to online resources to keep staff updated on cloud advancements. Encourage certifications and industry engagement for skill enhancement. Performance Optimization Train staff on monitoring tools to identify and address performance issues. Foster a culture of improvement for resource optimization. Security Awareness Provide ongoing security training to mitigate risks. Conduct regular audits for compliance and empower staff to report security incidents promptly. Troubleshooting Support Establish clear channels for issue reporting and provide prompt assistance. Foster collaboration between teams for efficient problem resolution. Feedback Integration Encourage staff to share experiences and suggest improvements. Use feedback to refine processes and enhance the cloud environment. With ongoing support and training, your staff will confidently navigate the cloud, driving innovation and achieving sustained success in your digital transformation journey.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond within 4 hours of the original ticket being raised
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Unity's own ticketing portal additionally houses a live chat function to further assist its clients.
• Web chat accessibility testing: - Recruitment of Participants; - Test Environment Setup; - Scenario-Based Testing; - Observation and Feedback; - Accessibility Evaluation; - Iterative Testing and Improvement
• Support levels: As a consultancy service, Unity provide no ongoing support. We are able to deliver further solutions on the back of the consultancy that will feature support and will be discussed on a case by case basis.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment
• ISO/IEC 27001 accreditation date: 25/10/2021
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our consultancy of ITSM architecture is to increase the use of digital tools and automation, reducing the environmental impact of paper based systems. By aggregating suppliers, our customers can minimize the environmental impact of hardware delivery.

  Covid-19 recovery

  We believe in the power of cloud computing to generate a post-covid recovery. With increased emphasis being placed on hybrid working, our cloud services, security services, and support ensure that companies have the tools they need to develop post-covid.

  Equal opportunity

  The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organisation - in providing goods and services, is also committed against unlawful discrimination of customers or the public. This includes delivering on going training about their rights and responsibilities from within our policy which can be provided upon request.

  Wellbeing

  Unity has a robust health and safety policy which helps to promote well being and mental health within our workforce. Managers are instructed to actively look for the signs of stress and anxiety - and staff are provided a forum to discuss problems with line managers and upper management. We are delivering a continuous improvement to our employee work life balance and is delivered as per our Work life balance policy which include improving the employee value proposition. ; ; Our guidance and design of cloud and remote working practices support a healthy work life balance that is adaptable around customer requirements.

Pricing

• Price: £700 to £1,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Matt@Unity.world. Tell them what format you need. It will help if you say what assistive technology you use.