Dashboard Technology

Dashboard Technology

Dashboard Technology’s Casual Worker Management & Compliance System is a cloud based platform which provides organisations with an end-to-end solution to organise and manage casual workers. All aspects from on-boarding, worker management, timetabling, booking management, compliance, working hour restrictions including Student Route Visas, timesheets, payroll. Reporting with visualisations and analytics.

Features

• Comprehensive solution to manage all casual workers
• Employee on-boarding and document management
• Customisable email and SMS worker communication
• Real-Time Reporting and Business Analytics Tools
• Booking and Time Management
• Manage compliance including working hour restrictions (e.g. Student Route Visas)
• Comprehensive integration capabilities
• Fully managed Amazon Web Services cloud based solution
• Access from any device
• Fully configurable to support any organisation

Benefits

• Reduce costs and inefficiences through automation of manual processes
• Offer, manage and track bookings across subsidiaries and whole companies
• Ensure workers timesheets are processed on time and are correct
• Manage employee details, documents and legal requirements to work
• Secure oversight and control of all casual workers
• Powerful search and fitering ensures quick access to data
• Integration with other systems minimises data errors
• Comprehensive audit trail features
• Support helpdesk available via phone and email
• Enabling decision making with interactive visualisation & reports

£3 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jits@dashboardtechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

470411894656420

Contact

Jits Rav
0333 050 9914
jits@dashboardtechnology.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Support inline with SLA'S contained within Terms And Conditions document.
• System requirements: Browser Compatibility

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have a comprehensive SLA ranging from low requests such as feature requests or help using the system through to urgent requests which require rapid resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have one support level for all customers included in the price of their subscription. Our support includes email and telephone support, customer helpdesk portal and a dedicated account manager to ensure customers have continuity. Our customer helpdesk portal allows users to read our comprehensive user guides, create support tickets and keep up to date with progress.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dashboard Technology provides clients with a comprehensive implementation and training plan. We start by meeting the client and working out the size and scope of their needs and tailor an onboarding process that is bespoke for them. Each customer will be given a direct point of contact at Dashboard Technology who will work with them through the whole onboarding process. This point of contact will arrange on site training days, provide comprehensive user guides and provide access to our helpdesk, who customers can contact directly via phone, email, online ticketing and our online portal where customers can find self help guides.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Online Support Portal
• End-of-contract data extraction: There are a number of ways data from the system can be extracted. Customers can extract their own data using the comprehensive reporting package which allows output in various formats including CSV. Dashboard Technology can extract the data on behalf of the customer in the format the customer desires at additional cost.
• End-of-contract process: All end-of-contract processes are included within the contract price.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version is exactly the same as the web version as it scales to fit the screen correctly.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Dashboard Technology provides an enhanced API service to interface with other external systems designed and developed according to modern industry standards. API services e.g. payroll, cost codes, budget codes, events, users, etc. can be created and maintained. The API provides the ability to insert/update and delete data elements. API Services can be setup with minimal technical knowledge using user credentials of permitted roles. Dashboard Technology will support the customer throughout the process.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dashboard Technology is highly customisable by any administration user with the necessary roles/authorisation. Customisation includes logo on homepage, wording sent out in system emails and worker profile requirements. Customers have complete control over system controlled settings (e.g. compliance settings and limits) and user roles.

Scaling

• Independence of resources: We are hosted on Amazon Web Services on a scalable infrastructure and can throttle up resources to cope with any increase in demand automatically.; As onboarding of our customers is planned in advance we are able to anticipate and provide sufficient resources to ensure that users aren't affected by demand spikes from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are available for all Key Performance Indicators.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All outbound data can be extracted using methods and utilities such as the inbuilt search or live business analytics tool which displays dynamic information in a variety of visual types and can output in PDF, CSV, XLS.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel (.xls)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Dashboard Technology also provides an SFTP service for transfer of data between customers networks/systems and our system. This data is encrypted at rest and in transit.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% 24/7/365. Please see the SLA for more details.
• Approach to resilience: Available upon request
• Outage reporting: Planned outage communicated to customers in advance. Unplanned outages will be reported to customers via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Access is via username and password authentication or customers can use their organisation's single sign-on process e.g. SAML.
• Access restrictions in management interfaces and support channels: Logon access is granted according to the roles and security profile held by each user. Customers are able to configure some fields to be editable, read-only or non-visible to users with certain roles.; Support channel access is available to authorised personnel upon request by the customer. Login to the support channel is via email and password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Access is via username and password authentication or customers can use their organisation's single sign-on process e.g. SAML.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Security Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Security Plus
• Information security policies and processes: Every employee and contractor is required to comply with contractual obligations which include how information is managed and processed to ensure that information is kept safe and used appropriately. Dashboard Technology's software is governed by a privacy policy that defines how data is processed and used. Our CEO is responsible for all security matters.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Dashboard Technology uses Amazon Web Services to provide the underlying platform and network connectivity. The AWS platform offers high availability, fault tolerance, and redundancy. Dashboard Technology applications are updated automatically as part of the ongoing continual improvement programme.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Amazon Web Services inbuilt security features ensures customers benefit from a highly secure and compliant online service. Dashboard Technology has multiple processes and software solutions in place to mitigate the risk of intrusions. Any security patches necessary are applied immediately and software updates are applied during pre-advised maintenance windows. Dashboard Technology uses log monitoring and analysis to identify exceptional activity.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Dashboard Technology has our own in-house technical team which monitor's the service and infrastructure of the hardware and system software. This 24x7x365 service allows us to detect potential compromises promptly in order to meet our application availability targets and resolve any issues. Amazon Web Service's includes the monitoring, management and maintenance of the cloud platform, application and environment.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Dashboard Technology has incident management procedures in place, requiring staff to log all incidents. Clients report incidents through our support team using the processes set out in our SLA. Incidents are assigned to an individual member of our team who will manage the incident through until resolution. Clients can view incident reports and updates through our online portal and more comprehensive reports are available upon request. Incident reports are reviewed weekly by management and at board meetings.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Dashboard Technology has an Environmental Policy to work towards net zero. This includes elements such as reducing the use of cars and encouraging public transport and walking and cycling for employees. Our employees predominantly work remotely resulting in less commuting and less damage to the environment. Client meetings are offered over video call to reduce the need for travelling and emissions. We also work with our suppliers to ensure the technology services that they provide to us use green electricity.

Pricing

• Price: £3 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access is provided to the full system including support services for a timeframe to be agreed with each potential customer.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jits@dashboardtechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.