eir evo

Checkpoint Harmony SASE

Managed Secure Access Service Edge (SASE) providing cloud-delivered secure internet access, private application access, and zero-trust controls for users and devices. The service combines networking and security functions to protect users wherever they work, with centralised policy management, visibility, and managed operational support.

Features

• Cloud-delivered secure internet access with policy-based enforcement
• Zero trust private application access without network exposure
• Integrated firewall, web security, and threat prevention
• Identity- and device-aware access controls
• Centralised management, logging, and real-time visibility

Benefits

• Secure remote users without complex network infrastructure
• Reduce attack surface with zero trust access model
• Simplify security operations through unified policy management
• Improve visibility and control across users and devices
• Enable secure hybrid working at scale

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

470415575064271

Contact

Jade Johnston
07983889851
jade.johnston@eirevo.co.uk

About the service

• Service categories:
  • Systems Infrastructure Software
    • Security
      • Network security
        • Trusted network access and protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This service can extend existing network security, identity management, endpoint security, and secure remote access platforms. It integrates with directory services, endpoint agents, and security management tools, but can also be deployed as a standalone cloud-delivered secure access service.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The service is cloud-delivered and requires reliable internet connectivity for users and sites. Certain advanced features may depend on compatible client software, directory services, or network configurations. Planned maintenance is performed by the underlying cloud platform and may result in short periods of reduced functionality. Support is primarily delivered remotely. Service performance may be affected by customer network design, bandwidth, or third-party dependencies.
• System requirements:
  • Supported operating systems on user devices
  • Reliable internet connectivity for all users
  • Compatible web browser for management portal access
  • Administrative access for initial configuration and policy deployment
  • Supported identity directory integration

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted via email or online ticketing are acknowledged during standard UK business hours. Initial responses are typically provided within one business day.; ; For customers with enhanced support arrangements, faster response targets may apply.; ; Support availability and response times may vary outside standard business hours, including weekends and public holidays, unless otherwise agreed as part of the customer’s support package.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided through tiered service levels designed to meet different operational requirements.; ; Standard Support provides access to email and ticket-based support during UK business hours, delivered by certified support engineers.; ; Enhanced Support includes extended support hours, faster response targets, and access to senior engineers for complex incidents.; ; Premium Support offers priority handling, proactive service engagement, and access to a named Technical Account Manager (TAM) who provides service oversight, escalation management, and regular service reviews.; ; Support levels are charged as an additional service, typically calculated as a percentage of the annual software subscription value or agreed as part of a managed service arrangement. Costs vary depending on the selected support tier, customer size, and service scope.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Eir Business supports customers through a structured onboarding process designed to ensure a smooth and secure start to the service. This includes service initiation, configuration support, and validation of security policies aligned to customer requirements.; ; Users are provided with access to online documentation, knowledge bases, and vendor-provided guides covering service configuration, administration, and day-to-day operation.; ; Remote onboarding sessions and knowledge-transfer workshops can be delivered to administrators and operational teams, covering platform navigation, policy management, alert handling, and reporting.; ; Where required, eir Business can provide additional onboarding assistance, configuration support, and service optimisation activities under a separately agreed professional services engagement.; ; Ongoing support is available through email and online ticketing once the service is live, ensuring users can continue to operate the service effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Standard platform export and reporting capabilities. This typically includes security alerts, logs, configuration data, reports, and audit information, subject to the platform’s data retention policies.; ; Data can be exported in commonly used, machine-readable formats to support portability and onward use. Customers may also request assistance from eir Business to support data extraction where required.; ; Access to the service remains available for the duration of the agreed notice period, allowing customers sufficient time to complete data exports prior to service termination.; ; Where additional data extraction support, extended access, or bespoke export requirements are needed, these can be provided under a separately agreed professional services engagement.; ; After contract termination and expiry of any agreed data retention period, customer data is securely deleted in accordance with the underlying platform’s data handling policies and applicable regulatory requirements.
• End-of-contract process: At the end of the contract term, the service will either be renewed, varied, or terminated in line with the agreed Call-Off Contract. Where the service is not renewed, customer access to the platform continues for the duration of the agreed notice period to allow data extraction and service offboarding activities to be completed.; ; The contract price includes standard service offboarding, continued access during the notice period, and the secure deletion of customer data following expiry of any agreed data retention period. Data deletion is carried out in accordance with the underlying platform’s data handling policies and applicable regulatory requirements.; ; Customers are responsible for exporting their data using standard platform tools prior to service termination. Guidance and documentation for offboarding and data extraction are included as part of the service.; ; Additional services—such as extended access beyond the standard notice period, bespoke data extraction, migration assistance to alternative platforms, or detailed exit reporting—are not included in the standard contract price. These can be provided by eir Business as optional professional services under a separately agreed statement of work.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The service is accessed through a secure, browser-based management portal that allows administrators to configure security policies, manage users and devices, monitor network traffic, and view security events and reports. The interface supports role-based access control and integrates with standard authentication methods. Support interactions are also available via online ticketing and email.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service is accessed through a secure, browser-based management portal that allows administrators to configure security policies, manage users and devices, monitor network traffic, and view security events and reports. The interface supports role-based access control and integrates with standard authentication methods. Support interactions are also available via online ticketing and email.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The service provides a REST-based API that allows authorised users to integrate the platform with third-party systems and automate operational tasks.; ; Using the API, users can authenticate, retrieve configuration and policy information, query logs and events, manage users and groups, and automate routine administrative actions such as policy updates and reporting. The API supports integration with SIEM, SOAR, identity platforms, and IT service management tools.; ; Initial service provisioning, licensing, and core tenant creation are performed through the management portal rather than the API. Certain security-critical actions, such as enabling core security services or modifying global security controls, may require administrative approval and are restricted to prevent misuse.; ; API access is role-based, subject to authentication, rate limiting, and vendor-defined permissions. Full API capabilities and limits are documented by the platform provider.
• API documentation: Yes
• API documentation formats:
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the service to align with their security policies, operational requirements, and risk appetite. Customisation includes security policies, access controls, threat prevention settings, reporting dashboards, alerting thresholds, logging retention options, and integration with existing identity, SIEM, and IT service management platforms.; ; Authorised customer administrators can configure and manage these settings through the web-based management portal and supported APIs. Role-based access controls ensure only approved users can make configuration changes.; ; eir Business may support customisation during onboarding, change requests, or service optimisation activities, ensuring configurations remain aligned with best practice and vendor guidance.; ; Core platform architecture, underlying security engines, and vendor-managed infrastructure cannot be modified by customers to maintain service integrity, resilience, and compliance.

Scaling

• Independence of resources: The service is delivered using a cloud-native, multi-tenant architecture designed to ensure logical separation of customer environments. Each customer’s users, policies, data and traffic are isolated using tenant-level controls, role-based access and segmented processing. Capacity is elastically scaled across globally distributed points of presence, preventing resource contention during periods of high demand. Performance is continuously monitored and automatically balanced to maintain consistent service levels. The platform is engineered to absorb demand spikes without degradation, ensuring one customer’s usage does not impact the availability, performance or security of another customer’s service.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and operational metrics through the management interface and reporting tools. Metrics include active users and endpoints, policy usage, traffic volumes, security events, threat detections, service availability, and incident trends. Reporting supports operational oversight, capacity planning, compliance monitoring, and service optimisation. Metrics can be viewed in real time or exported for analysis and audit purposes.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Checkpoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data at any time using built-in reporting and export tools within the service management interface. Data can also be extracted programmatically via supported APIs, subject to role-based access controls. Exports can be performed on demand or scheduled, and data is provided in standard, machine-readable formats to support portability and onward use.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service is delivered using a highly available, cloud-native architecture designed for continuous operation and resilience.; ; Availability is governed by the underlying technology provider’s Service Level Agreement, which typically commits to 99.9% monthly service availability, measured on a calendar-month basis and excluding scheduled maintenance and defined exclusions.; ; The platform operates across multiple geographically distributed data centres with built-in redundancy and automatic failover to minimise service disruption.; ; Where availability targets are not met, service credits may apply in line with the platform SLA. Service credits are calculated as a percentage of the affected service charges and are applied to future invoices in accordance with the call-off contract.; ; eir Business acts as the primary commercial interface for the customer, managing SLA reporting, incident coordination, escalation with the technology provider, and the application of any service credits due.; ; Planned maintenance activities are communicated in advance wherever possible and are designed to minimise customer impact.
• Approach to resilience: The service is designed using a cloud-native, resilient architecture that prioritises availability, fault tolerance, and rapid recovery from failure.; ; Core service components are hosted across multiple geographically distributed data centres, providing redundancy and isolation between availability zones. This architecture ensures that the failure of a single component, zone, or data centre does not result in a loss of service.; ; The platform uses automatic failover, load balancing, and continuous health monitoring to detect and remediate issues in real time. Capacity is dynamically scaled to handle demand fluctuations without performance degradation.; ; Data is protected through secure replication and backup mechanisms to support recovery objectives and maintain service continuity. Security telemetry and configuration data are retained in line with defined retention policies to support operational resilience and incident investigation.; ; Resilience is supported by 24×7 monitoring, incident management processes, and defined escalation procedures. Where required, detailed information on datacentre design, recovery objectives, and resilience controls can be provided on request.
• Outage reporting: Service availability and outages are monitored continuously using automated health checks and operational monitoring tools.; ; In the event of a service disruption, customers are informed through multiple communication channels, including:; • A service status dashboard providing real-time and historical availability information; • Email notifications to nominated customer contacts for incidents and significant service events; • Updates via the service management portal, including incident status and progress updates; ; Where supported, outage and service status information can also be accessed programmatically via API integrations, enabling customers to integrate service status monitoring into their own operational tooling.; ; Incidents are classified by severity and managed through defined incident management procedures. Customers receive initial notification, regular updates during resolution, and a post-incident summary where appropriate.; ; eir Business acts as the primary service interface, coordinating communications, managing escalations, and ensuring customers receive timely and accurate information throughout the incident lifecycle.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control (RBAC) and least-privilege principles. User access is granted only to authorised personnel based on job role and operational need. Authentication uses strong credentials and multi-factor authentication where supported. Administrative actions are logged and auditable. Customer access to management portals is segregated by tenant to prevent data exposure between organisations. Support access is controlled through authenticated ticketing systems, with identity verification required before account changes or sensitive actions are performed.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Eir Business follows a formal set of information security policies and processes designed to protect the confidentiality, integrity and availability of customer information and services.; ; Our information security management framework is aligned to recognised standards, including ISO/IEC 27001, and is supported by documented policies covering areas such as access control, incident management, risk management, data protection, asset management, supplier security, and business continuity.; ; Information security governance is overseen by senior management, with clear roles and responsibilities defined across the organisation. Policies are approved at executive level and reviewed regularly to ensure continued suitability, effectiveness, and alignment with regulatory and customer requirements.; ; Compliance with security policies is enforced through a combination of technical controls, procedural safeguards, and staff awareness. This includes role-based access controls, logging and monitoring, secure configuration standards, and mandatory security training for all employees.; ; Security incidents and risks are managed through formal reporting and escalation processes. Incidents are logged, investigated, and remediated in line with documented procedures, with lessons learned feeding back into continuous improvement activities.; ; Third-party suppliers and technology partners are subject to security due diligence and contractual security obligations to ensure consistent protection across the service supply chain.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are recorded and maintained within a controlled configuration register, capturing asset ownership, versioning, dependencies, and lifecycle status. Changes are formally logged, assessed, approved, implemented, and reviewed using a defined change management workflow.; ; All proposed changes are risk-assessed prior to implementation, including consideration of security, availability, performance, and customer impact. Security-relevant changes are reviewed by appropriately authorised technical and security personnel.; ; Changes are implemented in a controlled manner, with rollback procedures where appropriate, and are subject to post-implementation review to ensure successful outcomes and continuous improvement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Eir Business operates a risk-based vulnerability management process aligned to ISO/IEC 27001 and industry best practice.; ; Potential threats are identified through continuous security monitoring, automated vulnerability scanning, vendor security advisories, threat intelligence feeds, and trusted sources such as NCSC and CVE databases. Identified vulnerabilities are assessed for severity, exploitability, and potential impact to service availability and confidentiality.; ; Patching and remediation are prioritised based on risk. Critical security patches are deployed as soon as practicable, with accelerated timelines where exploitation is identified. Lower-risk updates are applied through maintenance windows.; ; Vulnerability status is tracked to resolution, with exceptions formally risk-assessed and documented.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Eir Business provides continuous protective monitoring using cloud-delivered security analytics and threat detection capabilities. Security telemetry from users, endpoints, network traffic and cloud services is analysed in near real time to identify indicators of compromise, suspicious behaviour and policy violations.; ; Potential compromises are automatically prioritised based on risk and severity. When a potential incident is detected, alerts are generated and triaged by security specialists, with investigation and containment actions initiated in line with defined response playbooks.; ; Response times are severity-based, with critical security incidents investigated immediately and escalated without delay. Customers are notified promptly, with ongoing status updates until resolution.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: Eir Business operates defined incident management processes aligned to recognised security and IT service management practices. Pre-defined response procedures and playbooks are in place for common security and service events, including connectivity issues, policy breaches and suspected security incidents.; ; Users can report incidents via the online support portal or email ticketing system, with incidents logged, categorised and prioritised by severity. Automated alerts may also generate incident records where applicable.; ; Incident reports are provided through the service portal and, where required, via formal written reports. Reports include incident timelines, actions taken, resolution status and any recommended follow-up actions.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: C7269750-0ade-4566-bd4a-fcfdd5601387
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 0d646a6f-63ef-4fa5-903a-c596c13fe63c
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.